DSW Interview Questions & Reviews

Updated Aug 19, 2014
Updated Aug 19, 2014
119 interviews

Interview Experience

Interview Experience

89%
8%
1%

Getting an Interview

Getting an Interview

71%
22%
2%

Interview Difficulty

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Average

Interview Difficulty

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119 Candidate Interview Reviews Back to all interviews

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  1.  

    Part Time Sales Associate Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at DSW in August 2014.

    Interview Details

    I applied online and got called next week for an interview. I arrived about 20 mins early so I had time to look around and just prepare myself. The interview went very well. I was asked questions about myself, why I applied to DSW. Then the majority of the rest of questions were scenario question based on my past history in my work experience or any life experience. They told me they would call be in a few days because they still had to look at other applicants. I got the call yesterday and was offer the job!

    Interview Questions
    • Was there a time where you didn't follow through with a task on time? If so how did you overcome that.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at DSW in July 2014.

    Interview Details

    Applied online and was called a week later for an interview, it was me and one other in the interview . All the questions were very simple from what I could tell the manager was looking to see how my personality was and how we'll I could communicate with others. Interview was very short and after wards she put me through a background check. Got called the next day and offered the position.

    Interview Questions
    Negotiation Details
    No negotiating. Was offered 9 an hour unfortunately I was expecting something higher but accepted anyways
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Cashier Lead Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at DSW in July 2013.

    Interview Details

    pretty typical asked what if questions and about past experiences.It was obvious they wanted to see how you would react in certain situations and how comfortable you are talking to people.

    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
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    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at DSW in May 2014.

    Interview Details

    I applied online and about a week later I got a call asking to come in for an interview. It was a one on one interview which was a good thing since, for me at least, they're easier and a little less stressful. The hiring manager was wearing a button up shirt and jeans, he was young and casual. Overall, the interview did go really well. It was a little strange at one point since he wanted me talk in third person about myself, but working with him I see that's just how he is, a friendly and funny manager. He said he would call me in a couple of days to set up another interview with the store manager. He called back saying that they were going to move to the hiring process and that the manager said she didn't need to meet with me because I guess the interview went that well or something, I'm not entirely sure. But overall it took about 1-2 weeks and I thought it was a pleasant experience overall.

    Interview Questions
    • My interviewer asked me "Do you think someone should go to jail for stealing $500 worth of merchandise? How about $2 worth of merchandise?" which I didn't really know how to feel but I tried to answer it the best I could   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Springfield, PA
    Anonymous Interview Candidate in Springfield, PA
    Application Details

    I interviewed online. The process took 5 days - interviewed at DSW in June 2012.

    Interview Details

    Applied online and was called the next day asking if I could schedule an interview later in the week. I arrived at the DSW and waited 20 minutes on the sales floor looking at shoes while the manager took care of a few things. It was a one on one interview it lasted about 35 minutes. I was offered a position two days later.

    Interview Questions
    • If you see a customer acting unusual or suspect they are trying to steal merchandise how would you react to that situation?   Answer Question
    Negotiation Details
    No negotiation they offered what I thought was a good amount for a retail job.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Online application then I had to go on two interviews. First with an assistant manager then the store manager. Took them like two weeks to be notify me that I got hired.

    Interview Questions
    Accepted Offer
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Marlborough, MA
    Anonymous Interview Candidate in Marlborough, MA
    Application Details

    I interviewed in-person. The process took 5 days - interviewed at DSW in October 2011.

    Interview Details

    First was a phone interview, asking questions about why you want to work at DSW. They just want to get a feel of your people skills over the phone because that's part of their customer service. They followed up with an in person interview with the store manager. She was professional and seemed down to earth. The in person interview was at the store in the back, she asked a series of questions as to how you handle certain types of situations regarding sales and customer service. I remember it not being very long but just seemed like a normal interview for a retail position.

    Interview Questions
    • How to handle difficult customers given specific scenarios.   View Answer
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Mays Landing, NJ
    Anonymous Interview Candidate in Mays Landing, NJ
    Application Details

    I interviewed in-person. The process took 5 days - interviewed at DSW.

    Interview Details

    Group interview, pretty effortless, no need to have retail experience. As long as you don't have a 3rd eye, they'd probably hire you. They did check my references. I was called and offered the job soon after my references let me know they had called.

    Interview Questions
    Negotiation Details
    None.is what it is. Even my annual review was literally her telling me your raise is $0.25.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Retail Associate Interview

    Anonymous Interview Candidate  in  Denton, TX
    Anonymous Interview Candidate in Denton, TX
    Application Details

    I interviewed online. The process took 1+ week - interviewed at DSW in June 2014.

    Interview Details

    I had two interviews; one preliminary interview with an assistant manager and the second quicker but more in-depth interview with the store manager. The first one went over different styling, selling, and customer interaction techniques (and took about an hour and a half) and the second just went over technicalities and payment offers.

    Interview Questions
    • They take personal style into account, as well as how you may help style people with different tastes from you.   Answer Question
    Negotiation Details
    Don't be shy when asking for a base hourly wage. Tell them what you think you're worth.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Arlington, VA
    Anonymous Interview Candidate in Arlington, VA
    Application Details

    I interviewed in-person. The process took 1 week - interviewed at DSW in March 2013.

    Interview Details

    You must set up an online account and take the questionnaire. The questions determine how well you would fit into the culture they are creating with their values. There is no sense in answering how you think the manager wants you to. They are quickly able to tell if you have been dishonest once you get to the actual interview. The interview is set out with a manager (possibly a second) and you are asked direct questions about your past, how you can provide best customer service, etc. If you have no experience, it may be difficult to answer but try to relate it to volunteer work or possibly school.

    Interview Questions
    • How will you be objective when being approached by an angry customer?   Answer Question
    Negotiation Details
    They start out competitively in pay. Minimum wage is okay to ask for and they will probably give you more. If you ask for too much, they will only offer what they believe you are worth based on previous experience, how long you plan on staying, etc.
    Accepted Offer
    Positive Experience
    Average Interview

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