DSW Interview Questions

Updated Mar 28, 2015
Updated Mar 28, 2015
155 Interview Reviews

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Interview Experience

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  1. 1 person found this helpful  

    Part Time Sales Associate Interview

    Anonymous Interview Candidate in Omaha, NE
    Anonymous Interview Candidate in Omaha, NE
    Application Details

    I applied in-person. The process took a weekinterviewed at DSW.

    Interview Details

    The interview was very casual and fairy simple. I filled out an application and met with the store manager who asked me approximately 10 questions. She asked about my previous experience, why I wanted to work for DSW, what my availability was, salary requirements, goals. She asked me a few questions about customer service and how I would handle certain situations.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Part Time Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at DSW in March 2015.

    Interview Details

    It took about two weeks to get called in to interview. Manager was very friendly and conversational. We went into the back room and talked. The interview was more like a conversation than an actual interview. She asked questions that I'd give answers to and then she'd respond as if we were just friends having a chat over lunch.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Part Time Sales Associate Interview

    Anonymous Interview Candidate in Folsom, CA
    Anonymous Interview Candidate in Folsom, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at DSW.

    Interview Details

    Took about 2 weeks after submitting application, got a call for an interview. Very basic and short, then recieved a call that day with an offer for the job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at DSW.

    Interview Details

    Received a call for an interview within a few days after filling out online questionnaire. The questionnaire was long and repetitive. Received a call from the store manager within a few days.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Employee in Harahan, LA
    Anonymous Employee in Harahan, LA
    Application Details

    I applied online. The process took 2 daysinterviewed at DSW in February 2015.

    Interview Details

    Was called at 5 pm the day before the Interview. I was told that the DM had came across my application and she would like to meet me. I went in for 1:30 the next day, we sat right out in the show room. She stopped the Interview 4 times to watch the floor.There was 2 other employees there the whole time.
     We talked and she told me that the full-time position I had applied for was being filled internally. But I could work part-time. I explained to her that when I spoke to the DM ,that I was traveling a ways and it wouldn't be beneficial for me to come there for anything but Full-time.

    It didn't seem to bother her, but when I told her ,I couldn't work part-time ...I got an email before I made it to my car, saying the full-time position was filled .
    I feel my time was wasted.

    Interview Questions
    • How do you handle a disgruntled customer ?

      Why do you want to work here ?

      Where is your favorite place to shop ?

      Where is your least favorite place to shop ?
       
      Answer Question
    Declined Offer
    Negative Experience
    Average Interview
  7. 1 person found this helpful  

    Co-Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at DSW.

    Interview Details

    I applied for a Co-Manager (CM) position with DSW and received an e-mail requesting an interview the very next morning! The Store Manager (SM) was very willing to work with my then current employer's schedule and the 1st interview took place 3 days later. I arrived 15 minutes early but the interview started late due to unforeseen circumstances on the SM's part. During the interview, the SM was very professional yet personable. The SM asked the typical questions you would expect for such a position. She asked about future career goals which I appreciated because she went on to express that there were opportunities for growth within the company. The interview lasted 1.5 hour and ended with a request for a 2nd interview with the District Manager (DM). Overall, I left the 1st interview feeling 100% confident that I would get the position and enjoy working with the SM.

    A few days after the 1st interview, I received an e-mail stating a time and location for the 2nd interview with the DM that would take place the next day. This was a little inconvenient for my current employer but I made it work. I arrived 10 minutes early to the interview which also started a little later the the requested time. The 2nd interview with the DM was a little more nerve-wrecking. The DM was pretty straightforward about what he was looking to accomplish with the new CM hire. He was also less personable. He questioned, with a doubtful tone, my qualifications and ability to excel at the position I was interviewing for but followed up with expressing interest in hiring me for a lesser position that they would make available along with the possibility of progressing towards the CM position later. Initially, I processed this a bit of a confidence killer but it ended up transpiring into more of a challenge as I gave it more thought throughout the interview. It was very obvious that the DM was very knowledgeable and worked his way up from where I would be starting, something to be appreciated. After discussing both positions opportunities, we discussed pay. The pay scale between both positions was significantly different (-14k) with one being hourly and the other salary but the benefits were the same. Ultimately, I left the 2nd interview less confident about acquiring the position I initially interviewed for and knowing that instead I would be offered the lesser. I was notified about a decision 2 days later and my conclusion from the 2nd interview was confirmed however I was reassured that there was a strong possibility of a promotion to CM within 6 months given that I perform well.

    The interview and hire process took a total of 10 days from the date that I submitted an application and resume. It was a positive experience and resulted in employment with a set start date that would allow me to resign from my previous employer in a professional manner and roll right into the new position with DSW (I can't afford to go without income for too long).

    My relevant/retail background: 3 years of retail/sales experience, 3 years public relations/marketing experience, 1.5 years creative display/visual merchandising experience, 1 year of retail management experience, and a BA in Advertising from a public ivy (a combined studies of public relations, journalism, marketing)

    Interview Questions
    • As previously mention, during the 2nd interview the DM questioned, with a doubtful tone, my qualifications and ability to excel at the position I was interviewing for but followed up with expressing interest in hiring me for a lesser position with the possibility of progressing towards the CM position. Initially, I processed this a bit of a confidence killer but it ended up transpiring into more of a challenge as I gave it more thought throughout the interview.   Answer Question
    Negotiation Details
    My only regret is that I did not attempt to negotiate pay for the lesser position because I now believe that there was some wiggle room to do so. Lesson learned.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Part Time Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at DSW.

    Interview Details

    I was called in for a group interview. There were about 5 other people and we all sat together and took turns answering the interviewer's questions. The questions weren't very difficult and the atmosphere was light hearted. The questions are mostly "what would you do in this situation" types, but feel free taking your time to plan out your response.

    Interview Questions
    • They ask you what your favorite type of shoe is so have a funny answer prepared.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Dsw Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at DSW.

    Interview Details

    I applied online and was contacted via email and we went back and forth setting up an interview time. I interviewed with the store manager. She was really nice and basically asked me different questions on why I would be a good employee. I guess she really liked my answers because she offered to pay me more then what was advertised.

    Interview Questions
    Negotiation Details
    I went in thinking it was going to be minimum wage but she offered more than that.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 3 people found this helpful  

    Assistant Store Manager Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    very fair. the company knows what they want and will dig in deeply to find the right person. The company has individuals interview with multiple people in order to get a good read of the candidate.

    Reasons for Declining

    moved

    Declined Offer
    Difficult Interview
  11. 3 people found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    hiring process was fairly easy, they are willing to train people on registers and customer service. you end up spending most of the day asking people is they want bags, greeting them, and making sure that the shoe displays are organized.

    Accepted Offer

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