Debenhams
2.5 of 5 84 reviews
www.debenhams.com London, United Kingdom 5000+ Employees

Debenhams Interview Questions & Reviews

Updated Jul 4, 2014

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No Offer

Negative Experience

Difficult Interview

Loss Prevention Assistant Interview

Loss Prevention Assistant
Uxbridge, England (UK)

I applied online and the process took 2 weeks - interviewed at Debenhams in January 2013.

Interview Details – Applied online and few days later had a telephone interview which was detailed.

Busy place and kept waiting by the interviewer for half and hour.

Interview was with department manager and deputy where i was asked mostly competency based questions.

Interview Question – Describe a time when you managed your workload during a very busy period   Answer Question

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No Offer

Neutral Experience

Average Interview

Sales Assistant Interview

Sales Assistant
Basingstoke, England (UK)

I applied online and the process took 5 days - interviewed at Debenhams in March 2014.

Interview Details – Filled in application form online, received a phone call five days later inviting me to a telephone interview. Very relaxed

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No Offer

Negative Experience

Average Interview

Christmas Temp Sales Assistant Interview

Christmas Temp Sales Assistant

I applied online - interviewed at Debenhams in October 2013.

Interview Details – Had to fill out online application form, giving answers to variety of questions based on certain situations,
week later got phone call for phone interview. When have you given great customer service,
services Debenhams offer, tell me about debenhams etc. I found out ther and then if I passed.
I was then booked in for interview at wasall a week later for Christmas temp sales assistant. At interview we had to pair up then find out things about each other then tell about other person to rest of group. Then we had write what things make good sales assistant and tell to rest of group. Then we was put in pairs for different departments of debenhams with piece of paper and pen and write what was wrong with department and how you can make changes. After back as group the manger of store came in and we each had to tell him what we wrote. Very strange.
In one on one interview everything I said the woman just wrote something different. Most questions went along the lines.Compared to M&S and next xustomer service how can debenhams improve theirs. How would ypu rate Debenhams customer service etc. It was like they looking for free advice. Really bad and unprofessional. I received email week later saying I didnt have ability to do the job. BASED on what, all questions were nothing to do with how or why I would be good for store. The manager is one without yhe ability. I have worked for debenhams before in another area and had no problems. Its a joke

Interview Question – All questions were aimed at how debenhams can improve their customer service like mystery shopper. Did manager win his job in raffle.   Answer Question

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No Offer

Neutral Experience

Average Interview

Digital Production Coordinator Interview

Digital Production Coordinator
London, England (UK)

I applied online and the process took 4 months - interviewed at Debenhams.

Interview Details – I applied for a different role and the HR got back to me after 6 weeks and said they had a role that was more suitable for me as I was at a more advanced level than the position I applied for.

I thought this was great, the interview was good and pretty laid back. They didn't get back to me for 7 weeks, of my repeated emails and calls, and then just said Im sorry you don't have enough experience. It turns out they had only interviewed me and I think the job was not yet authorised.

Interview Question – Tell me a time that you have improved something?   Answer Question

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