Delta Air Lines

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Delta Air Lines Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

100%

Interview Experience  

75%
25%
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Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty
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1 person found this helpful

No Offer

Positive Experience

Very Easy Interview

Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview

Customer Service Agent: Ticketing/Gate (Ready Reserve)
Anaheim, CA

I applied online and the process took a day - interviewed at Delta Air Lines in November 2013.

Interview Details – Position in Orange County,CA - applied November 19, 2013 - phone interview November 20, 2013

Applied online at delta.com which consisted of uploading resume, taking online assessment, and completing application. I received a phone call the following day from "00" I let the call go to voicemail. The call happened to be from someone in HR at Delta and asked to return call anytime between 0700-2300 central time.

I returned the phone call later the same a day, and greeted by a highly animated and very friendly rep in HR...who asked if I had a moment to answer a few questions. I must admit he had me laughing the entire 15-20 minutes or so on the phone. At the end of the call, he placed me on a brief hold while he entered notes related to our phone call, stated everything went well and that he was submitting my information to the folks in Santa Ana, CA - he also mentioned someone locally with delta may call or email within a few day to set up interview...however with Thanksgiving holiday approaching could be a little longer.

At this point I'll cross my fingers and eyes that I get that call to set up F2F interview, if not then it wasn't meant to be.

*** Interview Questions Asked ***

How long were you employed with your last two employers, and why did you leave?

Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?

Why do you think Delta should choose you

Why do you want this position

Interview Question – Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?   View Answer


No Offer

Positive Experience

Average Interview

Customer Service Agent Ticket/Gate Ready Reserve Interview

Customer Service Agent Ticket/Gate Ready Reserve

I applied online and interviewed at Delta Air Lines.

Interview Details – Initial interview was conducted the day after I inquired online about the position. Google "STAR Interview techniques" and prepare for your phone interview. Speak with a smile, tell them something good about their company and highlight your abilities.

Interview Questions

  • None difficult after a few hours of preparation. I was asked 3 questions:
    Why should Delta pick you?
      Answer Question
  • Describe a time that was stressful at work?   Answer Question
  • How long were you with your last two employers and why did you leave?   Answer Question


No Offer

Neutral Experience

Average Interview

Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview

Customer Service Agent: Ticketing/Gate (Ready Reserve)
Atlanta, GA

The process took 3 months - interviewed at Delta Air Lines in February 2012.

Interview Details – I applied to Delta mid-January, completed the personality test, the online application... and about a week after I had done the online application, I recevied an email to call them right away. I called and had a phone interview - admittedly I thought of AMAZING answers after the phone interview and was kicking myself, but they was I had passed and was being sent to a senior recruiter for review, who would call if there were any additional questions.

I didn't hear back AT ALL after that, and have been constantly calling about every other week to get an update. Today I was told that I would be on file for six months, which *sigh* basically means I wasn't chosen this time around.

Interview Questions

  • Describe a situation at a previous job which was stressful and how you handled it.   View Answer
  • Why do you want this position?   View Answer


1 person found this helpful

No Offer

Positive Experience

Easy Interview

Ready Reserve Customer Service Ticketing Gate Agent Interview

Ready Reserve Customer Service Ticketing Gate Agent
South Florida, FL

I applied online and the process took 1 week - interviewed at Delta Air Lines in August 2011.

Interview Details – Applied online which consisted of uploading resume and taking online assessment test. Was called 2 days later and was given a mini phone interview with HR. I was told I passed that portion and next needed to go online to complete an application (which was essentially re-entering my resume and answering a few questions). Three days afterward I received an email saying they were no longer interested in me! WHAT?! How did that happen? Nothing changed from when I submitted my resume to entering it on their application. I had no further interviews that would make them decide not to continue further. I am left completely confused as to why I wasn't given a 1:1 interview if I had passed everything. Strange ....

Interview Questions

  • How long were you employed with your last employer? And the one before that?   Answer Question
  • Describe a time at your previous employer where you had to work in a difficult situation.   Answer Question

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