Delta Air Lines Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview Questions

Updated Aug 20, 2015
5 Interview Reviews

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Customer Service Ticket/Gate Agent (Ready Reserve) Interview

Anonymous Interview Candidate in Atlanta, GA
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in August 2015.

Interview

Applied online.. After a few online assessments, got a "congratulation on getting this far" note at the end and to expect to hear from them soon. A day or two later received an email invitation to do the HireView interview. Completed the interview and got another email confirming it and was told to be patient, due to the high volume of ppl applying, to hear back about the job. It's been 2+ weeks now. Just waiting to hear back, hopefully I get another interview. Good luck you guys!!

Interview Questions

  • Describe a stressful situation with a customer and how did you handle it?   Answer Question

Other Interview Reviews for Delta Air Lines

  1. Helpful (8)  

    Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview

    Anonymous Employee in Anaheim, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Delta Air Lines (Anaheim, CA) in November 2013.

    Interview

    Position in Orange County,CA - applied November 19, 2013 - phone interview November 20, 2013 Applied online at delta.com which consisted of uploading resume, taking online assessment, and completing application. I received a phone call the following day from "00" I let the call go to voicemail. The call happened to be from someone in HR at Delta and asked to return call anytime between 0700-2300 central time. I returned the phone call later the same a day, and greeted by a highly animated and very friendly rep in HR...who asked if I had a moment to answer a few questions. I must admit he had me laughing the entire 15-20 minutes or so on the phone. At the end of the call, he placed me on a brief hold while he entered notes related to our phone call, stated everything went well and that he was submitting my information to the folks in Santa Ana, CA - he also mentioned someone locally with delta may call or email within a few day to set up interview...however with Thanksgiving holiday approaching could be a little longer. At this point I'll cross my fingers and eyes that I get that call to set up F2F interview, if not then it wasn't meant to be. *** Interview Questions Asked *** How long were you employed with your last two employers, and why did you leave? Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it? Why do you think Delta should choose you Why do you want this position

    Interview Questions

    • Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?   2 Answers
  2. Helpful (6)  

    Customer Service Agent Ticket/Gate Ready Reserve Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    Initial interview was conducted the day after I inquired online about the position. Google "STAR Interview techniques" and prepare for your phone interview. Speak with a smile, tell them something good about their company and highlight your abilities.

    Interview Questions

    • None difficult after a few hours of preparation. I was asked 3 questions: Why should Delta pick you?   Answer Question
    • Describe a time that was stressful at work?   Answer Question
    • How long were you with your last two employers and why did you leave?   Answer Question
  3. Helpful (2)  

    Customer Service Agent: Ticketing/Gate (Ready Reserve) Interview

    Anonymous Employee in Atlanta, GA
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 3+ months. I interviewed at Delta Air Lines (Atlanta, GA) in February 2012.

    Interview

    I applied to Delta mid-January, completed the personality test, the online application... and about a week after I had done the online application, I recevied an email to call them right away. I called and had a phone interview - admittedly I thought of AMAZING answers after the phone interview and was kicking myself, but they was I had passed and was being sent to a senior recruiter for review, who would call if there were any additional questions. I didn't hear back AT ALL after that, and have been constantly calling about every other week to get an update. Today I was told that I would be on file for six months, which *sigh* basically means I wasn't chosen this time around.

    Interview Questions

    • Describe a situation at a previous job which was stressful and how you handled it.   1 Answer
    • Why do you want this position?   1 Answer
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  5. Helpful (3)  

    Ready Reserve Customer Service Ticketing Gate Agent Interview

    Anonymous Employee in South Florida, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Delta Air Lines (South Florida, FL) in August 2011.

    Interview

    Applied online which consisted of uploading resume and taking online assessment test. Was called 2 days later and was given a mini phone interview with HR. I was told I passed that portion and next needed to go online to complete an application (which was essentially re-entering my resume and answering a few questions). Three days afterward I received an email saying they were no longer interested in me! WHAT?! How did that happen? Nothing changed from when I submitted my resume to entering it on their application. I had no further interviews that would make them decide not to continue further. I am left completely confused as to why I wasn't given a 1:1 interview if I had passed everything. Strange ....

    Interview Questions

    • How long were you employed with your last employer? And the one before that?   Answer Question
    • Describe a time at your previous employer where you had to work in a difficult situation.   Answer Question
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