Delta Air Lines

  www.delta.com
  www.delta.com

Delta Air Lines Customer Service Agent Interview Questions

Updated Oct 27, 2014
Updated Oct 27, 2014
48 Interview Reviews

Interview Experience

Interview Experience

66%
27%
5%

Getting an Interview

Getting an Interview

63%
7%
6%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy

48 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Delta Air Lines in November 2014.

    Interview Details

    The interview was long but good. great questions and lots of information about the company and benefits. Plus great information about the history of the company. Plus very friendly environment.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Delta Air Lines.

    Interview Details

    Behavioral type of interview. Expect questions of type: "Tell us about the time when you had/did ..."
    Done by three or four interviewers: station manager, team leader, an agent. Customer service experience is very helpful. Expect a question about your ability to work different shifts: very early or very late. Also, delays are usual in airline business, so you will be staying extra time sometimes. You will have to answer about this ability as well.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Agent (CSA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Goes through a third party company, will be two phone interviews followed by in person, all the questions are pretty basic be enthusiastic and customer service oriented. The first and second interview are pretty much the same. The use the star interview method with scenario questions so practice.

    Interview Questions
    Negotiation Details
    12.00 is max for ready reserves
    Accepted Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I first applied online, then had a phone interview 3 weeks later (they do the interview when they call you, they don't usually set it up), then in person interview 2 weeks after that.

    Interview Questions
    • What was one time where you could not give the customer what they wanted?   Answer Question
    No Offer
  6.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    After I ended up filling out all the online applications and doing the assessment tests, I had to wait for Delta to call for a phone interview. This was perhaps the worst interview I have ever had in my entire life. The lady who works for third=party company performing the interviews, had the personality of a boulder. She made me eel completely uncomfortable, wasn't helpful AT ALL when I asked any questions, and in general was the least personable person I would ever had imagined performing interviews which SHOULD have been held by someone with the completely opposite personality!!!

    Interview Questions
    • I was asked about the exact dates of my last employment. Well, I didn't know the EXACT fate, and didn't have my resume in front of me, and the lady made me feel stupid because I didn't know the exact day, although I know she could have known I was close enough since she had my info in front of her!!   View Answer
    No Offer
  7.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Detroit, MI
    Anonymous Interview Candidate in Detroit, MI
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Delta Air Lines.

    Interview Details

    I was sent an email to call an interview number. I was asked several situational questions and was told I would be moved on in the process. I was asked a few additional questions and told to look for an email to a face to face interview. I went to the face to face interview a week later and asked some of the same questions with a few additional situational questions. I was told I would be offered a conditional job offer based on passing a background check.

    Interview Questions
    • I thought all the question were easy. I believe it is how the interviewer felt about you.   Answer Question
    Negotiation Details
    Smile and remain positive during the interview
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Agent Ready Reserve Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Delta Air Lines.

    Interview Details

    Phone interview; in person interview then background check and tests. Phone interview is easy, in person interview is pretty straight forward. Pretty much as described in the other's comments about the process.

    Interview Questions
    • Was there a time when you didn't agree with a supervisor on a procedure and what did you do?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in Jamaica, NY
    Anonymous Interview Candidate in Jamaica, NY
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Delta Air Lines in April 2014.

    Interview Details

    Applied online I actually got the number for delta airlines recruiting center from a friend once I called I was interviewed on the spot the interview over the phone took about 3minutes I was told I passed and a recruiter will contact me a week later I got a call from a recruiter for a f2f interview there we're lots of other candidates they call you one by one I was offered a position on the spot and filled out papers and took a drug test and did fingerprints the following day a week later I got a letter for a conditional job offer online from the delta job site and I am currently waiting to be called for my sida badge and training date

    Interview Questions
    • Make up a announcement in your head you can't write it down letting everyone know that a solider was boarding our flight   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Delta Air Lines.

    Interview Details

    Pretty simple routine, inner experience is a plus, took about less then a week to hear back with a job offer, the interview was very basic from other interviews Ive been to.

    Interview Questions
    • Question were based off what would you do in a situation and how would you handle it   Answer Question
    Negotiation Details
    5 month period before offered a permanent spot
    Accepted Offer
  11. 4 people found this helpful  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Delta Air Lines in January 2014.

    Interview Details

    Apply online, they will contact you on the phone and ask a couple questions, and then hopefully you get a call back with a date for a face to face interview.

    Interview Questions
    • They were really easy. They asked "How did you handle a stressful situation?" "How long did you work at your last 2 jobs?" and "What makes you think you are a good person for the job?"   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

Work at Delta Air Lines? Share Your Experiences

Delta Air Lines

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.