Delta Air Lines
Delta Air Lines Ramp Interview Questions & Reviews
Getting an Interview
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Ramp Agent - Ready Reserve Interview (Positive Experience; Difficult Interview)
I applied in-person and the process took 1 week - interviewed at Delta Air Lines in October 2011.
Interview Details – After applying for 3 years before every year got a call from Delta total process as followed passed the first call then a 2nd call from Delta a few days after, then had a group/1on1 interviews on location in Atlanta after the Interviews if you were selected to move on you had to take a skills test if passed take a drug test if passed receive a letter from Delta a few days after saying when training would start for the on boarding process with Delta Air Lines.
Interview Question – In a past job how would handle pressure? Answer Question
Negotiation Details – No negotiation job had set pay
Ramp Agent - Ready Reserve Interview (Neutral Experience)
Interviewed at Delta Air Lines
Interview Details – They gave me an email at a random time during the day 2-3 days after I applied online. I called the number given and a very uninterested sounding lady answered. It was hard to get a read off of my answers as she clearly read off of a script of some sort. After the interview she said she would enter in the info i gave and if they were interested they would call me back soon. I soon received an email that rejected me.
Interview Question – What are some things that you won't like when working for Delta? Answer Question
Baggage Handler/Ramp Operator Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at Delta Air Lines in March 2014.
Interview Details – Applied via web on Delta site. Filled out assessment. Received call from strange number. It was Delta. I called back. I have a 45-50 minute interview. Advised that I would receive a call to set up a follow up Face to Face interview. A few days later I received a call. Set up interview.
We warned. It will be a cattle call. It seems DL wants the cream of the cream so come prepared. There will be anywhere from 10-18 candidates filing in with you. Some underdressed making the others feel overdressed. Dress accordingly. Wear a shirt and tie (suit if you have it). You want the job right?
The list seemed to have been set up alphabetically but I cannot confirm. The proces took approximately 4.5 hours. Yawp. Bring a bottle of water. Maybe a granola bar too.
I was finally called in.
Interview was a two-parter. First part was an application review. The application you are asked to bring in with you is reviewed with you line by line. For clarification. MInd the time gaps. All of them. Don't use family or previous supervisors/bosses as references. But you knew that, right?
The second part of the interview process is the part that we all fret. This is the part we prep for. Delta is using the STAR interview technique. Situation, Task, Action, Result. Wikipedia it. It will help you understand what they are looking for and the types of questions.
- Some of the other reviewers have been spot on with their questions. Here is what I remember:
Tell me a time where you had to make a split-second decision. View Answer
- You are not going to be working with the public with any frequency. How will you still provide the best customer service to these customers? Answer Question
- Why should we hire you? Answer Question
Negotiation Details – I have received a Conditional Job Offer. Background screening in progress. Fingerprinting check in progress. There is no negotiation for this particular job/function/position. It is entry level. Take it or leave it.
Ramp Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Delta Air Lines in February 2014.
Interview Details – I never post things like this, but I figured I would because of my satisfaction overall with the entire process. I applied online not too long ago and received a phone call from an unknown number 2 days later (missed it) and looked up a number to call back. I was interviewed by phone immediately when I called back and it was a very pleasant experience. 3 days later I received an email to call a recruiter for my f2f appointment. After this was done, I was in the office interviewing 2 days later and offered a Conditional Job Offer. After filling out lots of paperwork (typical for an airline job) I was then told to get my drug testing, physical agility test, and hearing test done by the following day. Overall it has been a really smooth experience.
Interview Question – Even though this position requires limited contact with customers, how can you strive to ensure that you make a positive impact on them? Answer Question
Ramp Agent Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at Delta Air Lines in January 2014.
Interview Details – applied in january and got a call 2 days later from a 00 number asked me a bunch of questions about how well can i handle situations then told i will get a phone call and watch otu for an email
Interview Question – asked about a tough situation in my work and how i handled it Answer Question
Ramp Agent Interview (Positive Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at Delta Air Lines in January 2014.
Interview Details – I found the job posting on craigslist and it took me to the delta website. The application was kind of long but nothing out of the ordinary. A few days after I had filled it out, I got a call to go in for a group interview. Once we all met in a cafe, we went up to a conference room where the interviewer told us all about the job. I had read the other reviews on this site and expected a long interview with lots of questions, especially about safety, so I was very prepared. However, the interviewer went around the room and only asked us one question. I answered in more detail than most of the other people and after a few more facts about the job, the interviewer thanked us for coming in. The next day I got a call offering me a job. I think the process was different from most ramp agent interviews because I am working at a very small airport, but I can't be certain that is it.
Interview Question – The one question asked was "What makes you want to work for Delta?" View Answer
Ramp Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 1+ week - interviewed at Delta Air Lines in June 2010.
Interview Details – Applied online and uploaded resume. Heard back from Delta for a phone interview. I was not prepared for the interview. They were very kind and pleasant to speak with. They asked customer service questions like Tell me a time when....., How do you handle......, What is customer service.... etc. I was nervous and froze! They gentleman I spoke with was really kind anyways.
Interview Question – Tell me a time when you had a difficult customer and how you handled it? View Answer
Very Easy Interview
Ramp Agent Interview (Neutral Experience; Very Easy Interview)
I applied through an employee referral and the process took a day - interviewed at Delta Air Lines.
Interview Details – Interview was full of false information and manager was highly unprofessional.
Interview Question – Are you willing to cover open shifts at a short moment's notice? View Answer
Very Difficult Interview
Ramp Interview (Positive Experience; Very Difficult Interview)
I applied online and the process took 1 week - interviewed at Delta Air Lines in May 2011.
Interview Details – Took 7 years of applying every year until I finally got a call. The interview lasted about 6 hours. A group of about 30 people were in the lobby. They brought us back one by one and the ones that were rejected went home, the ones that were good enough go to sit in a smaller lobby. They drug tested us right away and it was another 2 weeks until we started. It was a month before the first paycheck rolled in.
Interview Question – All of the 'tell me about a time when' questions. Answer Question
Negotiation Details – No negotiation.
Ramp Operator Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Delta Air Lines in April 2013.
Interview Details – applied online and received a phone call about 2 weeks later, after the phone interview i received another call asking me to do a face to face interview. I went to the interview, I was asked standard questions like how would I do react to certain situations, can I meet the requirements for the lifting. It went well and I was offered the job.
Interview Question – How would I deal with a supervisor that is doing wrong and what steps would I take to help correct the situation. View Answer
Interviews for Top Jobs at Delta Air Lines