Delta Air Lines

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Delta Air Lines Reservation Representative Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Reservations Representative Specialty Sales and Support - Multilingual Preferred Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at Delta Air Lines in February 2013.

    Interview Details

    I applied online, filled the application and got an email one day later to call a certain number for a phone interview, I called and the lady asked me many questions (STAR) style, and at the end she congratulated me and told me that I will be given a chance for a f2f interview and told me to hold for a minute to fix a date but after 10 seconds she told me that there is no available dates and someone will call me soon to fix this interview nd I'm still waiting:( this was in 20 February and still no phone call received.

    Interview Questions
    • Tell me about a time you had to deal with a resistant customer?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2. 1 person found this helpful  

    Customer Service Representative Ready Reserve Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 1+ weekinterviewed at Delta Air Lines in April 2011.

    Interview Details

    Applied online, Called for a personality test, further application online then face to face interview. Everything was very simple, straight forward. F2F was basically an overview of the position, no real questions or anything. Checking more to see if you can communicate and present the airline well. Very organized, typical airline atmosphere

    Interview Questions
    Reasons for Declining

    Was offered another position before notification, and had to turn down. If I am looking for another summer job, I will definitely be applying as a Summer CSR.

    Declined Offer
    Positive Experience
    Easy Interview
  3.  

    Reservations Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Delta Air Lines in March 2010.

    Interview Details

    Received a call from a screening company who asked a couple of basic questions like "Give a specific example of when you had to upsell to a customer". After about 15 minutes, scheduled an in-person interview a couple days later.

    One on one interview lasting about 30 min. Reviewed my resume and qualifications. Asked a couple more questions trying to see general questions about experience and if I would be a good match for the work environment.

    Interview Questions
    • Give a specific example of when you had to upsell to a customer who was resistent.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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