Delta Air Lines Reservation Representative Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

33%
33%
33%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.7
Average

Interview Difficulty

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3 Candidate Interview Reviews Back to all Interviews

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  1.  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Dallas, TX) in February 2013.

    Interview

    I applied online, filled the application and got an email one day later to call a certain number for a phone interview, I called and the lady asked me many questions (STAR) style, and at the end she congratulated me and told me that I will be given a chance for a f2f interview and told me to hold for a minute to fix a date but after 10 seconds she told me that there is no available dates and someone will call me soon to fix this interview nd I'm still waiting:( this was in 20 February and still no phone call received.

    Interview Questions

    • Tell me about a time you had to deal with a resistant customer?   Answer Question
  2. Helpful (2)  

    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Delta Air Lines (Charlotte, NC) in April 2011.

    Interview

    Applied online, Called for a personality test, further application online then face to face interview. Everything was very simple, straight forward. F2F was basically an overview of the position, no real questions or anything. Checking more to see if you can communicate and present the airline well. Very organized, typical airline atmosphere

    Interview Questions

    Reasons for Declining

    Was offered another position before notification, and had to turn down. If I am looking for another summer job, I will definitely be applying as a Summer CSR.

  3.  

    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Delta Air Lines in March 2010.

    Interview

    Received a call from a screening company who asked a couple of basic questions like "Give a specific example of when you had to upsell to a customer". After about 15 minutes, scheduled an in-person interview a couple days later. One on one interview lasting about 30 min. Reviewed my resume and qualifications. Asked a couple more questions trying to see general questions about experience and if I would be a good match for the work environment.

    Interview Questions

    • Give a specific example of when you had to upsell to a customer who was resistent.   Answer Question
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