Delta Air Lines

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Delta Air Lines Reservations Agent Interview Questions

Updated Nov 30, 2014
Updated Nov 30, 2014
34 Interview Reviews

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  1.  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Delta Air Lines.

    Interview Details

    Behavioral type of interview. Expect questions of type: "Tell us about the time when you had/did ..."
    Done by three or four interviewers: station manager, team leader, an agent. Customer service experience is very helpful. Expect a question about your ability to work different shifts: very early or very late. Also, delays are usual in airline business, so you will be staying extra time sometimes. You will have to answer about this ability as well.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Delta Air Lines.

    Interview Details

    I applied august 20 2014, so after 2 days I got a email say I should call the delta hotline for my phone interview. I did well on the phone interview. After couple hours I got a email saying I should call the same number and schedule a F2F date. My interview went nice which I think it went well. The manger who interviewed me said he is going to call me back, so I'm still waiting for the call back

    Interview Questions
    • How long are you planning stay with delta if your hired   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  3. 2 people found this helpful  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate in Kansas City, MO
    Anonymous Interview Candidate in Kansas City, MO
    Application Details

    I applied online. The process took 3 weeksinterviewed at Delta Air Lines in September 2014.

    Interview Details

    I applied for this position through Delta's website and the time elapsed from when I applied to when I was granted a conditional job offer was just under 3 weeks, pending successful completion of a drug test, physical agility test and extensive background check (including credit history).

    The first step of the process was straightforward when applying for this position online, simply entering basic information and answering initial yes/no screening questions about the position such as, "are you able to lift up to 70 lbs." and "this position requires you to be working in noisy, confined areas in different kinds of weather, etc." (just so you clearly know, if you haven't figured out by now what you've applied for).

    About a week later, a recruiter contacted my by phone and interviewed me for about 30 minutes asking questions gauging my personality and ability to problem solve situations in my past jobs. The recruiter also emphasized how important customer service is and the job's perception by airline passengers who may monitor how you do your job on the ramp handling their baggage. The recruiter was very nice and pleasant to deal with. Although I can't recall exactly what questions she asked, I strongly recommend to you that you be yourself and be honest, especially in this part of the process. If you had a negative situation you've dealt with on the job, think about any and all constructive ways you handled that situation and the positive outcome.

    Immediately after I completed my phone interview with the recruiter, I was directed to the career section at Delta.com (where I applied for the position) and completed the official Delta application, including a comprehensive work and residence history and completed education. Make sure you have all your ducks in a row, including your previous start/end salary information and every place you've lived to 10 years back with no gaps in your application.

    One week later, I was contacted by a different person in Delta's recruiting department securing a face-to-face interview appointment time. I was given very clear directions as to what I needed to bring with me and where to go upon arrival at the airport. All of the information regarding the interview was also emailed to me.

    I scheduled the interview a few days later and arrived on time, even though I had to park at another terminal. I was escorted to the station office where my interview was and it was a great experience for me. Delta's face-to-face interview process (which was one-on-one, not group interview for me) uses the STAR (situation, task, action, result) method where a set of circumstances is laid out to you in a question and asking about how you rectified that situation in a previous job. Some of the questions did resemble that of what the phone recruiter did ask. The questions aren't extremely challenging but it's best to be honest and positive as you reflect certain situations and circumstances you've handled in previous jobs, as you did in the phone interview.

    After the face-to-face interview, I was granted the job opportunity on a conditional basis (which I was excited, of course!) and then filled out a massive amount of paperwork. I also later set up when I'll complete the drug test and physical agility test, but am very optimistic.

    By the way, never mention travel benefits ANYTIME in the interview process as to why you want to work for an airline. Never a good way to make a first impression or secure your future with any airline.

    Every interaction I had with each phone recruiter and individual Delta airport employee (ticket counter, baggage office and station/ramp office) was exceptional and I felt welcome, which makes me feel even better as to why I'm eager to work for Delta!

    Interview Questions
    • In an industry focused on customer service, explain a time in a past job you dealt with a customer who was making unreasonable demands and how did you rectify the situation?   Answer Question
    • In an industry focused on customer service, explain a time in a past job you dealt with a customer who was making unreasonable demands and how did you rectify the situation?   Answer Question
    Negotiation Details
    The hourly salary is non-negotiable and is explicitly mentioned in the initial screening questions upon applying for the position online.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Delta Air Lines in September 2014.

    Interview Details

    Applied online. Two weeks later I got a interview phone call. The interviewer asked questions, such as, "Where do you see yourself in 5 years?" and "How long do you anticipate to work for Delta?".

    Interview Questions
    • An unexpected Question was "What kind of supervisor do you like and dislike?"   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Agent Ready Reserve Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Delta Air Lines.

    Interview Details

    Phone interview; in person interview then background check and tests. Phone interview is easy, in person interview is pretty straight forward. Pretty much as described in the other's comments about the process.

    Interview Questions
    • Was there a time when you didn't agree with a supervisor on a procedure and what did you do?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in Jamaica, NY
    Anonymous Interview Candidate in Jamaica, NY
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Delta Air Lines in April 2014.

    Interview Details

    Applied online I actually got the number for delta airlines recruiting center from a friend once I called I was interviewed on the spot the interview over the phone took about 3minutes I was told I passed and a recruiter will contact me a week later I got a call from a recruiter for a f2f interview there we're lots of other candidates they call you one by one I was offered a position on the spot and filled out papers and took a drug test and did fingerprints the following day a week later I got a letter for a conditional job offer online from the delta job site and I am currently waiting to be called for my sida badge and training date

    Interview Questions
    • Make up a announcement in your head you can't write it down letting everyone know that a solider was boarding our flight   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They gave me an email at a random time during the day 2-3 days after I applied online. I called the number given and a very uninterested sounding lady answered. It was hard to get a read off of my answers as she clearly read off of a script of some sort. After the interview she said she would enter in the info i gave and if they were interested they would call me back soon. I soon received an email that rejected me.

    Interview Questions
    • What are some things that you won't like when working for Delta?   Answer Question
    No Offer
  9.  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Delta Air Lines.

    Interview Details

    Pretty simple routine, inner experience is a plus, took about less then a week to hear back with a job offer, the interview was very basic from other interviews Ive been to.

    Interview Questions
    • Question were based off what would you do in a situation and how would you handle it   Answer Question
    Negotiation Details
    5 month period before offered a permanent spot
    Accepted Offer
  10.  

    Reservations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied on Friday got a call on Monday to set up a phone interview on Wednesday. After that I had an email asking me to come for in person interview.

    Interview Questions
    • They put you on a scenario with an upset customer. Little bit confusing.   Answer Question
    No Offer
  11. 4 people found this helpful  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Delta Air Lines in January 2014.

    Interview Details

    Apply online, they will contact you on the phone and ask a couple questions, and then hopefully you get a call back with a date for a face to face interview.

    Interview Questions
    • They were really easy. They asked "How did you handle a stressful situation?" "How long did you work at your last 2 jobs?" and "What makes you think you are a good person for the job?"   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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