DialAmerica

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DialAmerica Telemarketer Interview Questions

8 Interview Reviews

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  1.  

    Telemarketer Interview

    Anonymous Employee in Westlake, OH
    Anonymous Employee in Westlake, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at DialAmerica.

    Interview Details

    Applied online for the Westlake, OH location. Application was very simple and straight-forward. A recruiter contacted me within 2 hours of me completing the application. The bad vibes started then. The whole conversation over the phone was very scripted on their side. Scheduled an interview for the next day. Despite reading terrible reviews on Indeed and GlassDoor, I went anyway, figuring that few extra, easy bucks in my pocket couldn't hurt.

    I hate telemarketers but appreciate anyone who has an honest job and the balls to cold call people. While I was put off by the job itself, I was willing to do if because it would be a short-term, cash in my pocket type of job for me.

    The kicker came when the interviewer told me that they call people on the Do Not Call list as "charities, nonprofits, and government are exempt from abiding by the Do Not Call list." So gross.

    Job pays 8/hr, a whole 5 cents above minimum wage. Despite my prodding, the interviewer couldn't or wouldn't how the "incentive" system works. If I'm be considering for a job that pays commission, it's common sense for me to ask how that commission scale works, right?

    A very easy and short interview. No tough questions. Ends with you having to read a script.

    Oh. I forgot. Before your interview you have to take a test on the computer. Put on nasty headphones, listen to an example of a customer giving you their info, and typing it into the appropriate box. Very easy. Took about 10 minutes to get through all the tests.

    Interview Questions
    • Typical questions. Describe a challenge, blah blah blah. They asked me to go through my resume point by point, which took of most of the interview.   Answer Question
    Reasons for Declining

    Sketchy job, shady practices in calling people on the Do Not Call list, interviewer couldn't/wouldn't explain the commission scale, bad vibes.

    Declined Offer
    Negative Experience
    Easy Interview
  2. 1 person found this helpful  

    Telemarketer Interview

    Anonymous Interview Candidate in Williamsville, NY
    Anonymous Interview Candidate in Williamsville, NY
    Application Details

    I applied online. The process took 2 daysinterviewed at DialAmerica in December 2013.

    Interview Details

    got a call for an interview pretty fast. you have to take a small test of basic knowledge, use of a calculator, customer service, and easy answers

    Interview Questions
    Negotiation Details
    there are 2 shifts to choose from9-2 or 5-10. must work 5 days
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Telemarketer Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 3 daysinterviewed at DialAmerica in September 2013.

    Interview Details

    1. I submitted my application
    2. I received a phone call and answered a couple of questions
    3. I was scheduled for an interview
    4. I arrived for my interview
    5. I took a job preview that basically asked me if I knew how to count or recall information
    6. I went in for my interview and the recruiter asked me the same questions I was asked over the phone
    7. I was asked to read a script
    8. She told me I would receive a phone call by Friday to let everyone know if they were selected.
    9. I received my call by Friday confirming my spot in the training class
    10. I started Monday evening

    Interview Questions
    Negotiation Details
    None
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Telemarketer Interview

    Anonymous Interview Candidate in Akron, OH
    Anonymous Interview Candidate in Akron, OH
    Application Details

    I applied online. The process took 4 daysinterviewed at DialAmerica in May 2013.

    Interview Details

    As to be expected. They act formal but they will hire anyone with a pulse.

    Interview Questions
    • The most laughable one is do you look at this as a long term job?   Answer Question
    Negotiation Details
    They pay everyone the same crappy pay as a starting agent regardless of experience.
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Telemarketer Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at DialAmerica in August 2012.

    Interview Details

    If you REALLY want this job, and I would caution you against it, then be patient following your online application. Each location has 1 HR rep and as many as 30 applications come through each day. If they want you, they'll call you. Showing up at the office or making follow-up phone calls will not help. What does help is getting an employee reference, so do some networking and find someone that wouldn't mind getting an extra $150 on their next pay check after you're hired.

    The interview itself was brief and pretty concise - a product of the menial job requirements. Basic interview "get to know you" questions that are just foreplay for the crux: a recitation of one of the on-phone scripts the agents use. As long as you have decent elocution and diction, its an easy pass. I embellished a bit with my "radio" voice and landed the job. Oh, and there's some weird computer assessment, too. It basically just checks whether you know how to use a mouse and keyboard.

    Interview Questions
    • Reading the script aloud to the interviewer caught me off guard.   View Answer
    Negotiation Details
    Negotiation? Nope. "Here's your $0.25 over minimum wage. You might make more, you might not."

    It's not sales... its coercion.
    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    Telemarketing Sales Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at DialAmerica in September 2011.

    Interview Details

    Initially you'll submit an application online. You'll get a call and an invite to an interview. The interview is pretty casual and you won't get any surprise questions. It's pretty straight forward, light-hearted, and about what you'd probably expect. You'll be asked to read a script. Since it's telemarketing, you do need to be able to read and communicate well.

    Interview Questions
    • How important is it to honor the schedule you agree to work?   View Answer
    Negotiation Details
    There is none. They tell you what the job pays and that's it.
    Accepted Offer
    Neutral Experience
    Average Interview
  8.  

    Telemarketer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4 daysinterviewed at DialAmerica in November 2011.

    Interview Details

    They were nice niough, but vague and unprepared. Kept me waiting for over an hour there because they couldn't get their own testing computer tp work. Finally, they asked me to take the test at home.

    Interview Questions
    • have you done this sort of thing before?   View Answer
    Negotiation Details
    There was no negoitation. T'was take-i-or-leave-it.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Telemarketer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at DialAmerica in July 2009.

    Interview Details

    Fill out application; in-person interview.

    Interview Questions
    Negotiation Details
    There is no negotiations.
    Accepted Offer
    Positive Experience
    Easy Interview

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