DialAmerica
3.2 of 5 189 reviews
www.dialamerica.com Mahwah, NJ 1000 to 5000 Employees

DialAmerica Telemarketer Interview Questions & Reviews

Updated Feb 12, 2014
All Interviews Received Offers

Getting the Interview 

88%
5%
5%

Interview Experience 

25%
37%
37%

Interview Difficulty 

8 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Very Easy Interview

Telemarketer Interview

Telemarketer
Jacksonville, FL

I applied online and the process took 3 days - interviewed at DialAmerica in September 2013.

Interview Details – 1. I submitted my application
2. I received a phone call and answered a couple of questions
3. I was scheduled for an interview
4. I arrived for my interview
5. I took a job preview that basically asked me if I knew how to count or recall information
6. I went in for my interview and the recruiter asked me the same questions I was asked over the phone
7. I was asked to read a script
8. She told me I would receive a phone call by Friday to let everyone know if they were selected.
9. I received my call by Friday confirming my spot in the training class
10. I started Monday evening

Interview Question – What schedule works best for you?   View Answer

Negotiation Details – None

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Accepted Offer

Negative Experience

Easy Interview

Telemarketer Interview

Anonymous Employee
Akron, OH

I applied online and the process took 4 days - interviewed at DialAmerica in May 2013.

Interview Details – As to be expected. They act formal but they will hire anyone with a pulse.

Interview Question – The most laughable one is do you look at this as a long term job?   Answer Question

Negotiation Details – They pay everyone the same crappy pay as a starting agent regardless of experience.

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Declined Offer

Negative Experience

Very Easy Interview

Telemarketer Interview

Telemarketer
Westlake, OH

I applied online and the process took 2 days - interviewed at DialAmerica.

Interview Details – Applied online for the Westlake, OH location. Application was very simple and straight-forward. A recruiter contacted me within 2 hours of me completing the application. The bad vibes started then. The whole conversation over the phone was very scripted on their side. Scheduled an interview for the next day. Despite reading terrible reviews on Indeed and GlassDoor, I went anyway, figuring that few extra, easy bucks in my pocket couldn't hurt.

I hate telemarketers but appreciate anyone who has an honest job and the balls to cold call people. While I was put off by the job itself, I was willing to do if because it would be a short-term, cash in my pocket type of job for me.

The kicker came when the interviewer told me that they call people on the Do Not Call list as "charities, nonprofits, and government are exempt from abiding by the Do Not Call list." So gross.

Job pays 8/hr, a whole 5 cents above minimum wage. Despite my prodding, the interviewer couldn't or wouldn't how the "incentive" system works. If I'm be considering for a job that pays commission, it's common sense for me to ask how that commission scale works, right?

A very easy and short interview. No tough questions. Ends with you having to read a script.

Oh. I forgot. Before your interview you have to take a test on the computer. Put on nasty headphones, listen to an example of a customer giving you their info, and typing it into the appropriate box. Very easy. Took about 10 minutes to get through all the tests.

Interview Question – Typical questions. Describe a challenge, blah blah blah. They asked me to go through my resume point by point, which took of most of the interview.   Answer Question

Reason for Declining – Sketchy job, shady practices in calling people on the Do Not Call list, interviewer couldn't/wouldn't explain the commission scale, bad vibes.

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Telemarketer Interview

Telemarketer
Williamsville, NY

I applied online and the process took 2 days - interviewed at DialAmerica in December 2013.

Interview Details – got a call for an interview pretty fast. you have to take a small test of basic knowledge, use of a calculator, customer service, and easy answers

Interview Question – why would you be a good fit for this company?   Answer Question

Negotiation Details – there are 2 shifts to choose from9-2 or 5-10. must work 5 days

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Accepted Offer

Neutral Experience

Average Interview

Telemarketing Sales Representative Interview

Anonymous Employee
San Diego, CA

I applied online and the process took 2 days - interviewed at DialAmerica in September 2011.

Interview Details – Initially you'll submit an application online. You'll get a call and an invite to an interview. The interview is pretty casual and you won't get any surprise questions. It's pretty straight forward, light-hearted, and about what you'd probably expect. You'll be asked to read a script. Since it's telemarketing, you do need to be able to read and communicate well.

Interview Question – How important is it to honor the schedule you agree to work?   View Answer

Negotiation Details – There is none. They tell you what the job pays and that's it.

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Accepted Offer

Negative Experience

Very Easy Interview

Telemarketer Interview

Telemarketer
Jacksonville, FL

I applied online and the process took 3 weeks - interviewed at DialAmerica in August 2012.

Interview Details – If you REALLY want this job, and I would caution you against it, then be patient following your online application. Each location has 1 HR rep and as many as 30 applications come through each day. If they want you, they'll call you. Showing up at the office or making follow-up phone calls will not help. What does help is getting an employee reference, so do some networking and find someone that wouldn't mind getting an extra $150 on their next pay check after you're hired.

The interview itself was brief and pretty concise - a product of the menial job requirements. Basic interview "get to know you" questions that are just foreplay for the crux: a recitation of one of the on-phone scripts the agents use. As long as you have decent elocution and diction, its an easy pass. I embellished a bit with my "radio" voice and landed the job. Oh, and there's some weird computer assessment, too. It basically just checks whether you know how to use a mouse and keyboard.

Interview Question – Reading the script aloud to the interviewer caught me off guard.   View Answer

Negotiation Details – Negotiation? Nope. "Here's your $0.25 over minimum wage. You might make more, you might not."

It's not sales... its coercion.

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Accepted Offer

Neutral Experience

Average Interview

Telemarketer Interview

Telemarketer

I applied through other source and the process took 4 days - interviewed at DialAmerica in November 2011.

Interview Details – They were nice niough, but vague and unprepared. Kept me waiting for over an hour there because they couldn't get their own testing computer tp work. Finally, they asked me to take the test at home.

Interview Question – have you done this sort of thing before?   View Answer

Negotiation Details – There was no negoitation. T'was take-i-or-leave-it.

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Accepted Offer

Positive Experience

Easy Interview

Telemarketer Interview

Telemarketer

I applied in-person and the process took a day - interviewed at DialAmerica in July 2009.

Interview Details – Fill out application; in-person interview.

Interview Question – Tell us about your sales experience?   View Answer

Negotiation Details – There is no negotiations.

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