Enterprise Rent-A-Car
3.0 of 5 2,704 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

Enterprise Rent-A-Car Interview Questions & Reviews

Updated Jul 12, 2014
All Interviews Received Offers

Getting the Interview 

63%
16%
8%

Interview Experience 

74%
19%
6%

Interview Difficulty 

Average Difficulty
821 candidate interviews Back to all interview questions
Relevance Date Difficulty
in
22 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Management Trainee Interview

Management Trainee

I applied online and the process took 2 weeks - interviewed at Enterprise Rent-A-Car in May 2014.

Interview Details – Phone Interview --

I applied online. I received a phone call and had a short phone interview. This interview was done by recruiter's assistant, and she asked questions about my work history as well as explained hours/pay info. I was then set up for an interview with the Talent Acquisition Manager.

Interview #1 --

The interview with the Talent Acquisition Manager included some behavioral based interview (BBI) questions and general conversation about myself and opportunities at the company. She seemed to look for someone with a positive attitude and a friendly demeanor; I feel I delivered it with authenticity. We spoke about previous jobs, college, hobbies and interests, and she asked a lot of questions to get a good grasp on who I am. It took about 1 hour, and I was told at the end of interview I would be moving on to the next interview with the Area Manager and Branch Manager. She emailed me a link to complete my background check while I continued on in the interview process. Followed up with 'Thank You' email

Interview #2 --

This interview took place in a branch with an Area Manager and Branch Manager. It involved shadowing employees and more BBI questions from both interviewers. They also explained more about the company, and they were very clear about the long hours/hard work involved. This is the step that was most difficult for me. The Area Manager asked some hard questions about my work experiences, and she appeared to be looking to weed out weak candidates. Total process took about 2-3 hours. I shook her hand, and thanked her for her time. Followed up with 'Thank You' emails.

Interview #3 --

I received a phone call 3-4 days later, and I was set up to speak with the Regional VP. That interview took about 1 hour, and I simply had a conversation about who I am as a person ... No difficult questions or BBI questions whatsoever. I felt rather comfortable, and I expressed my joy in working with customers. It was apparent Regional VP was looking for personality more than anything. I was job offered right on the spot at the end of interview, and I immediately accepted.

They look for genuine and outgoing people who are not afraid to talk/connect with others. Be yourself!! Also, be prepared for BBI questions and have several examples ready in your mind. Smile, and look for ways to connect with employees and managers.

Interview Question – Tell me about a time you made a mistake. What did you do? How did you handle the situation, and would you do anything differently?   Answer Question

Negotiation Details – Rate of pay was non-negotiable, and everyone in the company starts at the bottom. I simply accepted the offer in person.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Neutral Experience

Management Trainee Interview

Management Trainee

Interviewed at Enterprise Rent-A-Car

Interview Details – The interview was very easy. This included two interviews and one store observation. Both interviews were easy, lasted about twenty minutes. One was with a recruiter and the other with the regional manager.

Interview Question – They were all standard interview questions   Answer Question

Negotiation Details – No negotation

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Management Trainee Interview

Management Trainee
Sunnyvale, CA

I applied online and the process took 1+ week - interviewed at Enterprise Rent-A-Car in May 2013.

Interview Details – 3 interviews. 1 with recruiter. 1 observation+interview with area manager. 1 last interview with upper management. Streamlined interview process that was quick and efficient. It was nice they got you through it quickly. After interview phase you get background checked.

Interview Question – Describe a time when you had to deal with a difficult customer   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

We want your feedback – Is this interview information helpful to you?  Yes | No

Declined Offer

Negative Experience

Average Interview

Management Trainee Interview

Management Trainee
Wilton, CT

I applied online and the process took 5 days - interviewed at Enterprise Rent-A-Car in July 2014.

Interview Details – I was contacted via phone and asked about moving violations, what I considered good customer service, etc.

Then I did an in-person interview. Things went south very quickly. The interviewer constantly tried to "fact check" my examples, and claimed I was lying in at least 2 situations. He also was very confrontational throughout the interview, telling me that my examples weren't good enough and that other candidates were much better than I was. I am a graduate of a highly ranked university with countless internships, jobs, and high grades. He continued to nitpick and try to make me feel that my experiences were not valid in any way, and then decided to tell me that he didn't think I would do a good job. He asked me if I felt I was persuasive. When I said yes, he laughed in my face. Then he yawned and started texting on his iPhone. I wish I were making this up, but I truly had the worst interview experience I have ever had in my life.

At the end, it was time for me to ask questions. I asked him about the negative online reviews, how even got to his position, and why he thought pitting 5 trainees against one another for one management spot was conducive to a productive environment. By the end of this, he was very uncomfortable.

He then proceeded to ask me about the other jobs I was applying to. I listed several of the high-profile organizations I had applied to and have interviews scheduled with. He seemed to get even more uncomfortable and again tried to "catch" me lying. Then he showed me the door.

I applied to this program because I wasn't afraid of hard work and I knew I could do it, despite all the negative reviews I had read on here. The sheer rudeness and contempt I was met with from the minute I walked in the door was so shocking that I don't think I could ever work for this company. I'm a quality, highly educated, and experienced candidate who has done successfully in many other job interviews. I was well dressed, groomed, and very well prepared. There was nothing that warranted this kind of treatment and I am disgusted that I was called in simply to be his personal punching bag for an hour.

Interview Questions

  • I interview 100 people in a month. Guess how many I choose?   View Answer
  • There are people who come in here with multiple leadership experiences, clubs, sports etc. ... and then there's you. With nothing. Why should I even pick you?   View Answer

Reason for Declining – Being treated how I was in the interview was inexcusable. I understand paying your dues and earning the respect of others, but I was treated so poorly that I can't even begin to imagine what it would be like working there.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Difficult Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative

I applied online and the process took 3 weeks - interviewed at Enterprise Rent-A-Car in July 2014.

Interview Details – After turning in my online application, I received a call for a phone interview a couple days later. The phone interview consisted of mostly behavioral questions and learning who I was as a person. The woman conducting the interview was very pleasant and helpful. A week later, I received a call for a 2nd interview at the branch location with the Branch Mgr and Area Mgr. She helped me out as far as the dress-code and what type of questions to ask and be prepared for during the 2nd interview. The branch interview, while very formal, was also very relaxed. I toured the facility and learned a little bit as far as how the business operates. I was asked a few questions regarding my sales experience and interaction with others. I was given the opportunity to ask questions about the process. Then the 2nd half of the interview was the Area Manager asking me more behavioral questions... What made me choose the company? What qualifications I have? List some of my negative traits or qualities? An example of a tough sale, etc... Have examples prepared and ready in your mind. Also, it is a good idea to research the company a little before the interview.

Interview Question – Where do you see yourself in the next 2-3 years? How do you handle conflict at work?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Management Trainee Interview

Management Trainee
Jacksonville, FL

I applied online and the process took 2 weeks - interviewed at Enterprise Rent-A-Car in February 2013.

Interview Details – First you start off with a phone interview, Next you interview with HR after HR you interview with your Area Manager/Group Manager. In between interview with HR you will do a branch observation Pay very close attention the observation. It will tell you if the company is right for you.

Interview Question – The interview questions are basic   Answer Question

Negotiation Details – You are not able to negotiate. Every MT makes the same

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Difficult Interview

Assistant Manager Interview

Assistant Manager

I applied online and the process took 1 week - interviewed at Enterprise Rent-A-Car.

Interview Details – This was about 10 years ago so it's probably different now. I went thru the process of phone interview, 1 on 1 with area manager, and then with regional manager

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Declined Offer

Neutral Experience

Very Easy Interview

Service Agent Interview

Service Agent
Atlanta, GA

I applied online and the process took 2 days - interviewed at Enterprise Rent-A-Car.

Interview Details – I applied online and received a call from an HR rep wanting to schedule an interview with my local branch the following week. I arrived right on time for the interview only to find out the manager had went to lunch, I thought it was a bit off, but I didn't bother me too much so I waited until he returned. The interview itself was very simple. Only basic behavioral questions were asked and my opinion of the company and what I was looking for. I was offered a position at the end of the interview but I declined because of the pay. The pay for this position is at a fixed rate ($8.00 hourly), so no negotiations no matter how much experience you have.

Interview Question – Nothing difficult, just behavioral questions and my opinion about the company   Answer Question

Reason for Declining – Salary offered at this position was too low.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Management Assistant Interview

Management Assistant
New York, NY

I applied online and the process took 3 weeks - interviewed at Enterprise Rent-A-Car in August 2013.

Interview Details – The process is 3-4 interviews. You begin with a phone screening asking about what attracted you to apply. The next one is a phone interview which you are asked by the recruiter why you should be hired and what values you bring. The third interview is with the area/branch manager you will be hired and they ask you questions rapid fire about previous experience and why you deserve this job. The final interview is with the Regional Vice President and Regional Rental Manager. They further grill you on why you are deserving of a career with Enterprise and you want to sell yourself the entire time, that is how you get the job. Be confident but not cocky.

Interview Question – What is you biggest weakness/area of improvement?   View Answer

Negotiation Details – You will be paid x amount of dollars non-negotiable. We expect a 2-year non-written commitment from you stating you will stay with the company.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Management Trainee Interview

Management Trainee
Cincinnati, OH

I interviewed at Enterprise Rent-A-Car in June 2013.

Interview Details – The hiring process began with a couple of screening phone calls, which eventually led to my first interview. Two more interviews followed, first with the branch and area managers, then with the regional VP. All interview questions were behavioral and situational based questions. It was a fairly run-of-the-mill type interview. No real surprises.

Interview Question – Nothing real difficult or unexpected.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Enterprise Rent-A-Car

Worked for Enterprise Rent-A-Car? Contribute to the Community!

Enterprise Rent-A-Car Videos

Loading...

Enterprise Rent-A-Car – Why Work for Us?

This is where it all starts. When you join us at Enterprise Rent-A-Car, you'll be part of an industry leader with a rich history. The Enterprise Rent-A-Car brand is owned by St. Louis based Enterprise Holdings, a… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Enterprise Rent-A-Car interview questions and advice. All 821 interview reviews posted anonymously by Enterprise Rent-A-Car employees and interview candidates.