Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reservation Representative Interview Questions

Updated Jan 8, 2015
Updated Jan 8, 2015
12 Interview Reviews

Interview Experience

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12 Candidate Interview Reviews Back to all Interviews

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  1.  

    Application Details

    I applied online. The process took 5 daysinterviewed at Enterprise Rent-A-Car in January 2015.

    Interview Details

    I applied online and was emailed a couple days later to set up a phone interview. The young woman I talked to at their HQ was really nice and cordial. She seemed excited and eager to help answer all of my questions. Then, I talked to another woman on the phone for my phone interview. I was so ready, so prepared, so excited, but there was really nothing to get excited about. This lady talked to me for about 15 minutes. I've had a few phone interviews, all lasting around 30. She asked me a bunch of boring yes or no questions in the beginning, seemed incredibly dull, lacking all basic social skills. I'm a very friendly and talkative person, and I always make jokes during interviews, or say something interesting, mostly because it makes me come off as relaxed and personable. It always works, but with her, she didn't even seem to know what a personality was. Bleh. She was like a robot, just filling out her papers. I got off the phone not even wanting the job anymore. She basically told me that you have to buy all of your own equipment and troubleshoot it on your own and if anything happens, you're just out of luck. I have a computer and a headset and I'm good with computers, but it would be nice to know I had some support. She also told me that there is NO ROOM TO MOVE UP, at least not in my position. I was completely unimpressed with that. What's the point in working somewhere if you don't even have a chance to improve your life and grow there? You must breed loyalty by giving employees hope, nurturing their potential. Not saying, you're stuck right here forever. That's just horrible. I basically would be working for myself, but without the benefits of having unlimited earning potential. No thank you. Also, you only speak to your manager 45 minutes a month, I was told. That's just a little ridiculous. 3 weeks of web-based-training, and then you just throw me to the wolves and only talk to me once a month? Again, no thank you. It's crazy that they're such a successful company with such little employee support.

    Interview Questions
    • How would you troubleshoot your computer if the internet was down?   Answer Question
    Reasons for Declining

    My impression was that management does not support you at all, and there's no room to move up. I'm not going to work without the hope of growth and earning potential.

    Declined Offer
    Negative Experience
    Easy Interview
  2. 2 people found this helpful  

    Reservation Sales Representative Interview

    Anonymous Interview Candidate in Kalamazoo, MI
    Anonymous Interview Candidate in Kalamazoo, MI
    Application Details

    I applied online. The process took 4 weeksinterviewed at Enterprise Rent-A-Car in October 2014.

    Interview Details

    I applied on October 6th. They sent me an assessment test immediately. The next day they called to set up my first interview. It took about a week before they called for the first interview and it took about 10 minutes. I was asked basic customer service questions. I was then asked for a second interview about week later. This interview took about 30 minutes and asked more customer service questions and asked a lot of questions about my work history. 5 days later I received an email requesting a background check. About 3 days later they let me know that I needed to send in additional information to prove my job verification. I didn't hear anything for 7 days. I received an email asking to speak with me and to give them a good time to call. I received a call today with an offer of employment. It took 4 weeks but I'm hoping it was worth it.

    Interview Questions
    • Tell me a time when you had to deal with an angry customer.   Answer Question
    Negotiation Details
    No negotiations. I already knew the hourly rate and was ok with it.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Work From Home Reservation Sales Representative Interview

    Anonymous Employee in Greenville, NC
    Anonymous Employee in Greenville, NC
    Application Details

    I applied online. The process took 6 daysinterviewed at Enterprise Rent-A-Car in October 2014.

    Interview Details

    Phone interview
    Applied Online
    Spoke for 28 minutes. Asked my about all of my jobs I've had. why I left them. told me about the type of schedule I would have for the first year. that there is no moving up in the company but there are bonuses.
    Basic phone interview. Half way through it I started losing my voice making it hard to speak. Which is why I think I didn't get the job. I thought I had dine very well and I'm qualified. Oh well.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Reservation Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Enterprise Rent-A-Car in October 2014.

    Interview Details

    Received an email scheduling a phone interview within a couple days of applying. The interview didn't take that long. The interviewer seemed distracted and in a hurry to do something else. She asked about pervious work experience and if i had experience up selling. I think the lack of up sell experience was the reason I didn't get it.

    Interview Questions
    • Describe a scenario where you had to deal with an unhappy customer.   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Reservation Sales Representative Interview

    Anonymous Employee in Atlanta, GA
    Anonymous Employee in Atlanta, GA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Enterprise Rent-A-Car in June 2014.

    Interview Details

    took about 3 weeks and they just ask you simple questions about computer situations. Stay very focus and answe them best of your knowledge. Its not really bad but its a process and must be completed

    No Offer
    Easy Interview
  7.  

    Reservation Sales Representative Interview

    Anonymous Employee in Chicago, IL
    Anonymous Employee in Chicago, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car in March 2014.

    Interview Details

    applied online on the company website, took a week to hear from the hiring managers, an assessment test, included math test, technology questions, behavioral, role play test.
    scheduled an interview, the interviewer was nice enough to educate you to have a cheat sheet and resume in front of you.
    Initial Interview from enterprise manager, email from the manager not to consider me for the position.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Work From Home -Rental Reservation Representative Interview

    Anonymous Employee in Augusta, GA
    Anonymous Employee in Augusta, GA
    Application Details

    I applied online. The process took a weekinterviewed at Enterprise Rent-A-Car in January 2014.

    Interview Details

    I applied for the job online on Jan 8, 2014. I did an application and at the end once i was finish it said a recruiter would contact me within 5days. I received a call the next day Jan 9 and she said she sent me an e-mail to complete the assessment that is required for the position. I completed the assessment which was basically about an over things about the computer, some math problems, a personality test, some vocabulary put into questions and working in a virtual call center in taking calls. Once i completed the assessment I received a phone call from Jan 10th and she wanted to set up a phone interview on Jan 13th. I did my phone interview and I think it went great. She stated she will give me a call by the end of next week.

    Interview Questions
    • Why do you want to work for this company? How do you feel work with little supervision? How can you be a success in customer service? What is your strategy in selling to customers!   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Rental Reservation Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Applied for job but did not get a chance to interview. I received the following email about four days after applying on-line: Your on-line application has been reviewed by our Talent Acquisition Department and at this time we have decided to pursue other applicants for the Part-Time Work From Home - Rental Reservation Representative position.

    Interview Questions
    • The most unexpected question was what social media sites do I frequent.   View Answer
    No Offer
  10.  

    Sales Reservation Representative Interview

    Anonymous Employee in Detroit, MI
    Anonymous Employee in Detroit, MI
    Application Details

    I applied through other source – interviewed at Enterprise Rent-A-Car in September 2013.

    Interview Details

    I never even got to the interview part because I answered a question incorrectly and was told that because of this I am not qualified and can reapply next year "IF" the position is still available which I highly doubt. I believe I am being discrimanted against.

    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Reservation Sales Representative Home Based Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Enterprise Rent-A-Car in March 2013.

    Interview Details

    I completed the application online and completed the web based tests which consisted of a mock call center environment. After passing the test, I received a call approximately two days later from someone who schedule me for a phone interview an entire month later. The questions were pretty standard for a CSR based position including situation based problem solving. The training is 4 weeks long and on Monday of the first week my cable company needed to work on the line leaving me without internet for an hour and on the very last day of training my computer completely crashed, I bought a new one but I was let go for having two technical issues during training, which turned out to be the best thing ever because two weeks later I got a position making almost twice as much.

    Interview Questions
    Negotiation Details
    There was no negation. The salary was set
    Accepted Offer
    Average Interview

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