Enterprise Rent-A-Car Sales Management Trainee Interview Questions

Updated Mar 16, 2015
Updated Mar 16, 2015
21 Interview Reviews

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Helpful (4)  

Sales Management Trainee Interview

Accepted Offer
Neutral Experience
Difficult Interview
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took 1+ weekinterviewed at Enterprise Rent-A-Car (Philadelphia, PA).

Interview

The interview process is quite the experience, I had three phases, other MT's have said that they have had four. I simply went online submitted my resume and received a email from a recruiter about a week later. We set up an interview that lasted about 30-40 minutes, they were mostly questions about my resume and transcript, since I had no real work experience because I just graduated. To me it was a thorough info session of the job description and history of the company. Of course I made a great impression and was referred to a second interview with a branch manager and area manager(district manager).

You arrive at the Enterprise location, where you shadow for about 1-1 1/2hr with an assistant manager or experienced MT. You ask questions and observe, it's nice because you physically get to see what you may be doing. After you shadow then you interview with the managers, they ask you a TON of questions and most are scenario based. So be prepared to provide SPECIFIC examples or be a really quick thinker! Depending on how much they like to talk you can be in their for awhile like me. I was at the branch for about 3hrs!! The lengthy interview sort of turned me off at first then I received a call from saying they would like me to meet with the regional vice president.

When you get to this phase of the interview you've pretty much got the job. You meet with the big boss to give them a little information about your background and why your interested in working for Enterprise. They usually tell you about their career path and how they've gotten to where they're at. This phase was really short about 30 minutes for me. Some are offered a position right then and others aren't like me. For about two days I was in limbo as to not knowing if I received the job or not. Then I received an offer and I accepted. Some advice I would give is be prepared to rebuttal they will give you scenarios during the interview, show how you previously provided great service. This is a service based company and customers are always right! They also look to see if you fit in with the company's culture, most are young recent grads like myself and are laid back. Dress professionally, a suit of course, show your eagerness to learn, have energy and express a huge warming personality!!

Interview Questions

  • How did you ensure your customers received value from a product?   Answer Question

Other Interview Reviews for Enterprise Rent-A-Car

  1. Helpful (1)  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Enterprise Rent-A-Car.

    Interview

    I applied online and the next day I got an email from the Talent Acquisition Specialist to schedule a phone screening interview. The phone interview took place the following week. At the end of our conversation, I asked what the next step would be in the process and we scheduled an in-person interview for the next day. I met at the Area HQ with the Talent Acquisition Specialist and had a great conversation. I was contacted the next day to schedule the second interview with the Area Manager and again had another great conversation. The following day I got a call from the TAS to set up my final interview with the Branch Manager. When I arrived, I was told that a second Branch Manager would be joining us. Both of them made me feel very comfortable and relatable. The following week I got a call from the TAS asking how the final interview went and told me that as long as my background check cleared I would be offered the position. Everyone I have interacted with in the company so far has been great and I hope that it continues

    Interview Questions

    • What makes a successful manager?   1 Answer
    • Tell me a time when you had to deal with a difficult customer.   Answer Question

    Negotiation

    No negotiating.

  2.  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Enterprise Rent-A-Car in February 2015.

    Interview

    I got an email from a recruiter who saw my resume online and asked if I'd be interested. I submitted my application online and got a call a week later. They did a quick phone screen, maybe like 15-20 minutes, explaining the job, the hours, the pay, etc. to see if I'd like to come in for an interview. I went on my first interview with the recruiter a couple days later where she asked me mostly customer service and sales related questions and about my experience in retail. She told me she wanted me to move forward that day before I left. I probably sat down with her for an hour or so. After that, I went to a branch to observe for an hour and sat down with an area manager after that for another hour or so. He basically asked similar questions, about customer service, retail, and more of what my future goals are. He informed me that I was moving forward that day as well. A week and a half later, I sat down with the regional vice president. It was more of a friendly conversation of enterprise and my career goals and his experience with the company. He offered me the job right then and there.

    Interview Questions

    • Tell me about a time you went above and beyond for a customer, do you feel guilty upselling, what is your dream job, is the customer always right, tell me about a negative experience with a customer, how do you react after a negative customer   Answer Question
  3. Helpful (4)  

    Sales Management Trainee Interview

    Declined Offer
    Easy Interview
    Declined Offer
    Easy Interview

    Application

    I applied online – interviewed at Enterprise Rent-A-Car.

    Interview

    The process of getting a call back after applying was surprisingly quick. You will receive a phone screening and then set up an interview with the Talent Acquisition Manager in your area. The TAM will email you an invite to choose a date and time for the interview. You will discuss your most recent experience with Sales, Customer Service, & Leadership.

    Be prepared to discuss your persuasive abilities to sell products & services to consumers. I believe the main part of ERAC's sales is persuading clients to purchase insurance. In my opinion these two things seem to be the most important thing to the company. Your leadership skills & experience may just be a plus because leaders & followers all should have the same goal and that's driving their sales by knowing how to sell and being persuasive in your customer service skills.

    The salary was discussed at the end of the interview. I failed to ask how the salary was broken down with all of those working hours. You're told you will work weekends (probably only twice a month) and long work weeks (42-50+ hrs). Training is 2.5 weeks. The TAM will call you if you are invited to another interview but with the Area Manager or inform you they decided to pursue other qualified candidates.

    Interview Questions

    • What other positions are you applying for?   1 Answer

    Reasons for Declining

    I had a better job offer.

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  5.  

    Sales Management Trainee Interview

    Declined Offer
    Declined Offer

    Interview

    Got email from recruiter saying they found my resume on monster.com. Gave me instructions to apply online and then after I finished doing so the recruiter got back to me rather quickly to set up a phone interview. We scheduled it for the next day and it lasted about 10 minutes. He wanted to set a up a face to face. I saw him a few days later and if you last past that they will schedule you for a visit to a branch office. You shadow a manager for a bit and ask questions to them and other current employees. I did that for about 45 minutes and then interviewed with the district manager I believe. That lasted another 45 minutes. The recruiter and the DM ask you scripted questions about sales experiences and alot of hypothetical situations and what you might do. In between the first and the second interview they will do a background check on you. The last step is to meet with the area manager. I was offered too but later declined because I accepted another offer.

    Interview Questions

  6.  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Enterprise Rent-A-Car in September 2014.

    Interview

    The talent acquisition manager is great in getting in touch with you. Guides you through all the steps of the interview process. Answered all my questions very clearly and promptly. Once you pass the phone interview the net step is meeting the Area Rental Manager. At this point be ready to be grilled by a professional who is looking for a leader for his team. If you pass this step then you meet the Regional VP, who will make sure that the Area Manager's interview was worth it. You are set if you stay calm and be yourself. Do not try to be a hero, They Will See Through You.

    Interview Questions

    • Not too difficult but extremely important: "How have you gone above and beyond to extremely satisfy your customer?"   Answer Question
  7.  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car.

    Interview

    Very thorough process consisting of 3 rounds of interviews. many of the questions are redundant but I think what they're really looking for is consistency and personality. The second round is the most rigorous consisting mostly of situational questions, "tell me about a time when..." they're looking for very specific examples so make sure you come prepared with lots of details.

    Interview Questions

    • Where do you see yourself in 3 years? 5 years?   Answer Question
    • What are the 3 most important factors you are looking for in a career?   1 Answer

    Negotiation

    I did not try to negotiate

  8. Helpful (4)  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car.

    Interview

    I applied for the sales management trainee position. I received an email to set up a phone interview within a few days. The phone interview is just basic questions about your driving record and experience, and mostly explaining the position, hours and salary. They will stress the fact that you are expected to work at least 48 hours a week.

    The first in-person interview was with human resources. She was very pleasant and made the interview go very well. She asked a lot of questions about how I would react to specific situations and wanted to get a general view of how well I could think critically and communicate. The interview lasted an hour. I did a lot of research on the company and wrote answers to several questions, so that I would have something to reference. In order to make it more natural, speak slowly, eye contact, and allow yourself some pauses so that it doesn't sound like you're reading off the answers you typed the night before. I could tell she was happy with the answers that I gave because she would smile and reiterate the points I hit on the nail. In the end, she explained the management trainee track and invited me to do a second interview. I called her back that day to let her know I wanted to move forward and sent a thank you email.

    At the second interview, I went to the actual branch I would be working. I met with the area manager and branch manager. The branch manager asked me some questions and took me around. I met all of the employees and had a brief conversation with one of the them. Then, I was taken to the office where I was interviewed by both managers at the same time. They asked me SEVERAL questions, very similar to the first interview but more in depth. I could not read them very well and it was very intense but I answered all of the questions as best as possible. They explained more of what the job actual entailed and were very up front about the good and the bad. They told me they would get back to me. I was there for a little over 2 hours. I didn't get their cards so I did not send a follow-up email but I received a call two days later to set up the third interview. After the second interview, I felt much more relaxed because I'm sure they wouldn't send you to a third interview with the regional manager if they didn't feel confident that you were a good candidate.

    The third interview was with the regional manager. He was very welcoming and made me very comfortable. He asked maybe only 1 interview-type questions. I assume he knew that I'd already been asked those questions already. He seemed to want to know who I really am and whether I would be a good fit for the company. Furthermore, he really wanted to make sure I was in it for the long haul. I answered him genuinely and showed my interest. He stopped at about 30 minutes and told me, he thought I would do well and offered me the position. I accepted and sent him and the HR manager thank you emails.

    The interview process was very intense and took two weeks from beginning to end and everyone was very kind but straightforward. I didn't experience any intimidation tactics or mind games. Just be confident, do your research, anticipate questions, eye contact, show interest, speak clearly and relax!

    Interview Questions

    Negotiation

    No negotiation.

  9. Helpful (13)  

    Sales Management Trainee Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Enterprise Rent-A-Car (Hackensack, NJ).

    Interview

    Phone Interview - 15-20 minutes asking basic qualifications questions (driving history, bachelors degree, what attracted you to the company, etc.) followed by questions asking for specific examples of times you've handled difficult customers or gone the extra mile for a customer, times you're successfully made sales or been persuasive, times you've taken a leadership role or motivated others, what you liked and disliked about prior jobs, etc. Key is to be specific - don't say "I did that every day" and then discuss a generic job function - tell a story that you can brag about.

    1st Face to Face Interview - Meeting with a company recruiter. Usually fairly laid back and casual, but still professional. Similar questions as on the phone, but in more detail. Candidates should be prepared to tell stories and share specific examples of times they have dealt with certain situations. Dress professionally, arrive early, display enthusiasm, ask questions.

    2nd Face to Face Interview - Often in a branch location with an Area Manager and maybe a Branch or Assistant Manager. Similar to the first face to face interview (may even hear some of the exact same questions) because the 1st interviewer doesn't share the specific answers you gave from the 1st interview. They will be measuring your ability to impact their business and your long term desire to be successful and promotable. They want to know that they are bringing on someone with a long-term, big picture focus, someone who wants to be an MT. If you tell them that you just want a job or that you want the job because "cops and teachers aren't hiring" or because you need to pay for law school, that won't end well. It's important to understand - they are seeking career-focused people.

    Branch Observation - either after the 1st or the 2nd interview. Gives the job seeker a chance to see "a day in the life" of an employee for an hour or two. Ask lots of questions, interact with the entire team (and even make small talk with the customers) and don't just sit back and watch.

    3rd Face to Face Interview - back at the HQ with a higher up manager, like a Vice President or a Regional Manager. Important to explain what attracted you to the company and sell them on why you will be a great fit. Ask lots of questions, especially about long-term opportunity, mentorship, training, etc.

    While all this occurs, the recruiter will run background checks on you. It's important at every turn to 1) be honest, and 2) be specific.

    Interview Questions

    • What are your greatest weaknesses?
      What would your last supervisor say they'd like to see you improve at?
      What was the best peice of criticism you received?
      Give me an example of a time you failed at something.
      What are your biggest concerns about this job?
       
      Answer Question

    Negotiation

    Cut and dry - everyone starts off equal, so there isn't a real negotiation. It's like a board game - everyone starts off at "start" but how far they go and how quickly they get there depends on them and their performance.

  10.  

    Sales Management Trainee Interview

    Accepted Offer
    Accepted Offer

    Interview

    initial phone interview, second phone interview, in person interview

    Interview Questions

    • Mostly just asked about me and my previous sales experience   Answer Question

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