Express
3.0 of 5 580 reviews
www.express.com Columbus, OH 5000+ Employees

Express Sales Interview Questions & Reviews

Updated Jul 4, 2014
All Interviews Received Offers

Getting the Interview 

62%
22%
0%

Interview Experience 

71%
23%
5%

Interview Difficulty 

Average Difficulty
201 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Chicago, IL

I applied online and the process took 3 weeks - interviewed at Express.

Interview Details – Applied on-line and got a call back about two weeks later. Went in a couple days laters for my interview, the manager liked my personality and experience and was offered the job right on the spot. They said they would call with a orientation date, but after a week I called back to set it up. Went to the orientation and started within the next week.

Interview Question – Describe a situation with a unhappy customer and how you handled it?   Answer Question

Negotiation Details – No negotiation, got offered a good amount.

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Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Des Moines, IA

I applied online and the process took 1+ week - interviewed at Express in May 2014.

Interview Details – Applied online and called the manager a few days later. Went to the store and set up an interview. Met with assistant manager and had interview. The interview was quick and fairly standard. Was offered the job on the spot.

Interview Question – How do you balance tasks, like straightening clothes and taking care of customers.   Answer Question

Negotiation Details – There was none, pay was offered and hours were offered. No negotiation.

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Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Buffalo, NY

I applied in-person - interviewed at Express in January 2014.

Interview Details – Less than formal interview process, I walked in and asked if they were hiring so they handed me an application and afterwards they asked if I had a few minutes and proceeded with the interview. Just asked the general interview questions, past experience, why I wanted to work there, etc...After a 10-15 minute interview I was asked when I could start.

Interview Question – Please tell me a time you resolved a customer dispute effectively.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Express Sales Associate Interview

Express Sales Associate

I applied online and the process took 2 weeks - interviewed at Express.

Interview Details – I called the store and asked if they were hiring and luckily the hiring manager answered the phone and she said yes. She asked if I had any retail experience and I had a little bit so she told me to apply on-line then she wrote my name down. I applied after we hung up on the phone and the next day I called the store to ask to speak to hiring manager and was told she would not be in until 1pm so I went to the mall at 1pm so I could personally speak to her to follow up on my application (Luckily I did because she couldn't find it in the system) She told me to come back for an interview the following Monday (if do go in and talk to a manger be very presentable-be clean, dressed well-and very knowledgeable) The actual interview lasted 15 minutes long. It was me and several other candidates for the position. It was very relaxed and somewhat informal. Dress to kill and wear the brand if you own it-they like that.

Interview Question – Basic interview questions..."What would you do if you had an upset customer....A difficult obstacle you over came..."   View Answer

Negotiation Details – They do NOT negotiate the starting base pay. It is MINIMUM wage no matter how qualified you are. You have to work your way up, but if you show that you truly are a GREAT hard worker you can move up quickly in management if you would like. If not wait for your annual raise.

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Accepted Offer

Neutral Experience

Sales Associate Interview

Sales Associate

I applied in-person and the process took 2 days - interviewed at Express.

Interview Details – Sometimes if a manager is available, he or she will interview you right then and there, or sometimes they will call you to schedule and appointment when you can come in for an interview.

Interview Question – Why do you want to work for the company?   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Scottsdale, AZ

I applied online and the process took 1 week - interviewed at Express.

Interview Details – Group Interview, very laid back and relaxed interview. I was with 4 other people and we were all encourage to speak up so I tried to answer each question without seeming like I did not care about the others getting interview,

Interview Question – Was asked more about customer experience and what good customer service should be.   Answer Question

Negotiation Details – A bit, Wish I could get a higher pay but was told that I had the ability to promote quickly

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Frisco, TX

I applied online and the process took 1 week - interviewed at Express in June 2014.

Interview Details – Note: GLASSDOOR REVIEWS REALLY HELP!

Applied online and heard within a few days for a group interview; very chill and even enjoyable. Definitely one of the best interviews I've had and a great experience!
They do check your references, but the interview is definitely the most important.

Just be friendly and fashionable, and be genuine in what you are saying. :)

Interview Questions

Negotiation Details – Minimum wage; did not negotiate because I have no prior retail experience.

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No Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Scottsdale, AZ

I applied online and the process took 2 weeks - interviewed at Express in October 2012.

Interview Details – The interview process is a group interview in which you sit with hiring manager and other candidates for sales associate position and the hiring manager asks question to someone but with the soul purpose of everyone to interact; that way the hiring manager observes how does everyone communicates.

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Accepted Offer

Neutral Experience

Sales Associate Interview

Sales Associate

I applied in-person and the process took 1+ week - interviewed at Express.

Interview Details – In person one on one interview. After they review you application, they will give you a call to come in and set-up an interview time, or they will ask you on the phone to set up an interview time. When you go to the interview, try to wear express clothing to show that you like representing the brand.

Interview Question – Why did you choose Express instead of any other store?   Answer Question

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Accepted Offer

Neutral Experience

Customer Sales Lead Interview

Customer Sales Lead

I applied in-person and the process took 2 weeks - interviewed at Express.

Interview Details – Applications are online and must take the integrity test. If you pass the test, they will most likely call you in order to schedule a group interview or a 1v1 depending on the amount of applicants. Must be dress presentable to ensure that you are serious for the job. Confidence and being a fast learner that can work in faced paced environments is a plus.

Interview Question – What will you be known for when you become a sales lead?   Answer Question

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