Facebook Operations Interview Questions

Updated Oct 13, 2014
Updated Oct 13, 2014
121 Interview Reviews

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  1. 5 people found this helpful  

    Principal Writer (User Operations) Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Facebook in February 2013.

    Interview Details

    I submitted my resume online and was able to indicate a Facebook employee (a former colleague of mine) to act as a reference.

    A week later, I was contacted by a recruiter letting me know that based on my profile I looked like I would be a good fit, and included a writing test for me to complete in one week, which was a sufficient amount of time. The writing test included two parts: first, write one page guide for users on how to use FB Events, specifically for the teacher demographic.

    About one week later, the same recruiter wrote me saying I had passed the writing test and that she would like to chat on the phone. The phone interview with the recruiter was pretty straight-forward. She just asked me about my background, what type of work I did at each job, why I left each, and why I'd like to work for Facebook. She also asked me if I had used data to make decisions, inform my writing, and also whether I had done a/b testing. Towards the end she asked me housekeeping questions, was I considering other jobs, when could I start, what my salary expectations were, and after that she said everything checked out and she felt comfortable inviting me to meet with the content team for an on-site interview, plus another writing test. Her advice to me: study Facebook Help Center, Facebook in the press, think analytically about how to improve Help Center, user education considering mobile and international audiences.

    A few days later, the details of my on-site interview were e-mailed to me by an HR assistant, laid out nicely and clearly. I had about 1.5 weeks to prepare for the on-site and took the recruiter's advice.

    On-site interview was on a Wednesday from 9 to 11:30 AM.

    First 30 minutes were dedicated to the writing test given. They provided me with a Macbook in a small conference room. The writing prompt asked me to re-write two FAQs from the Help Center. I was interrupted twice during my writing test, once by the HR assistant who came in to connect the ethernet cable, and a second time by the original recruiter who introduced herself and mentioned that the first writing test would have more weight than this one, this one was more to test how I write under pressure. I still don't know if those interruptions were intentional, either way, I lost about 5 minutes and this led to me not being able to complete the writing test (had about 25% left).

    Next two hours, I met with 5 people on the content team; three were 1:1 including with the hiring manager, and I met with the two more junior team members as a pair. They all came into the conference room with their MacBook Pros ready to type notes as they interviewed me. All their questions were about the same: describe myself, what was my work like at X, Y, Z. How would I improve the Help Center, How have I used data to inform writing, What do I think is the point of the Help Center, etc. etc. The hiring manager asked questions with a little more purpose. She asked me what other writing jobs I was looking at, when I described them to her she said they sounded a lot more "creative" than the work I'd be doing at Facebook and was that OK with me? I was caught off guard by that, but kept my ground and kept it positive. She also asked me if I had experience doing pivot tables. I said yes but my voice wavered as I do not have a lot of experience with it. She emphasized a couple more times in the conversation that there was no room for creativity or color in Help Center content, and that that was more for the Marketing team. I think after talking to me she sensed that the type of work I am better fit for is more editorial and creative, and the actual work at Facebook would not be fulfilling to me as someone 5 years into my writing/marketing career with a strong sense of what I want to do and feel most passionately about.

    One week later, I got an e-mail from Facebook recruiting thanking me, saying I was not a fit based on my background, etc. Pretty standard. I think the interviews went well for me, but in the end, I was not a fit.

    Interview Questions
    • How would you approach scaling the help center to international audiences? Mobile users?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2. 1 person found this helpful  

    User Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    On campus screen and writing sample. General questions, nothing surprising. About two weeks later a recruiter called and offered an onsite. Flew to the interview later that week and had four rounds of interviews with three analysts and a manager.

    Interview Questions
    • Had a question about team dynamics at one of my previous jobs. Having only worked part time restaurant jobs through college, this was unexpected.   Answer Question
    Accepted Offer
  3.  

    Manager, Risk Operations Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Facebook in November 2012.

    Interview Details

    I applied for this position online and heard back from a recruiter within one week. The phone interview/pre-screen process was typical and fairly common, consisting of basic questions about my background and resume. After the initial phone interview I was scheduled to complete a phone interview with someone else.

    One week later the phone interview with the hiring manager took place. The interview was fairly basic and straightforward. It seemed more conversational than a list of pre-determined questions. The interviewer seemed preoccupied and aloof, which immediately turned me off.

    One week later I received an email letting me know that they were pursuing other candidates.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5. 5 people found this helpful  

    User Operations Analyst Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Facebook in October 2012.

    Interview Details

    I was referred in for a position through a friend and put in touch with a recruiter. I did an initial screen with the recruiter and she had me interview with someone on the team the next day. Both were phone interviews, both lasted about 30 minutes and just covered basic background experience and interest. From there, I was invited into the office for an in-person interview - that consisted of four interviews with team leads. After that, I did one more phone interview with a director. I interviewed with a total of seven individuals individually (including the recruiter).

    Everyone I interviewed with was super friendly, incredibly punctual, and the follow up was always timely and informative. The recruiter prepped me well for each round after my initial interview with her and none of the interviewers threw me any super weird curveballs. Overall, one of the more pleasant interviewing experiences I have ever had. The whole process start to finish took a little over 2.5 weeks, but I think I just happened to get in at a time when they had already scheduled and blocked times for interviews so it happened to move really quickly for me.

    Interview Questions
    • I don't believe I can disclose this due to NDA. I would recommend prepping examples for the types of interactions the role would encounter, basic examples of workplace situations, etc.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Manager, Data Warehouse Operations Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    I applied through a recruiter. The process took 5 weeksinterviewed at Facebook in October 2012.

    Interview Details

    Recruiter contacted me via LinkedIn. He was super nice when we spoke on the phone during initial technical screening. The questions ranged from MySQL, Hadoop, Operating Systems and networking. After that, he set a coding interview with someone from the team. I was asked to solve a program via scripting. With little struggle (I haven't been a hardcore programmer), I was able to get it done. Next came, a talk with hiring manager. This was another round of hardcore technical screening. We spoke a lot about MySQL and Hadoop infrastructure. I did alright in that, so I was asked for an onsite interview for 4 hours. I met with Director level employee, hiring manager, folks reporting into this position as well as a peer. The questions were related to their operational problems and best way of doing things at facebook scale. Since I have not operated at facebook scale, I just put forward solutions from my viewpoint. That was not good enough for them, so they decided to pass me. Recruiter called me couple of days later with specific feedback which I think is pretty cool. I didn't expect the recruiter to be so thorough in the feedback. In addition, recruiter helped me in every step of the way, so kudos to him. On the other hand, I felt hiring manager didn't know how to interview (he hardly looked at me in 45 minutes I was with him and he apologized for that during the meeting itself).

    Interview Questions
    • How do you account for disk failures in ensuring you lose no data from the hadoop cluster. Asked to come up with a hypothetical configuration (2 racks, n number of disks, 1 copy of data on each rack).   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    User Operations Contract Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Facebook.

    Interview Details

    Submitted my resume, and got a response within a week! The recruiter was very nice and very interested in what I had to say. You can pretty much find the exact questions they asked here or if you google it up. Then we scheduled for an in person interview. The first person explained the position to me, and asked if I had questions. Second person went through my resume and asked me behavior question. Third person was a combination of the previous two people. The in-person interview was pretty intense, in the sense that there was a lot of information given to me. They were all really friendly and cool people. Overall, it was a quick process and nothing was particularly difficult. Just prepare examples, have stories to tell, and ask lots of questions, and you should be fine!

    Interview Questions
    • Nothing too difficult, everything you could possibly think of was asked.   View Answer
    Negotiation Details
    It was set already.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 4 people found this helpful  

    Business Operations Analyst Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    The process took 3 weeksinterviewed at Facebook in April 2012.

    Interview Details

    I found out about the position through a referral. The recruiting process consisted of several phone and an onsite interview. About half the interviews were with the business operations team, and the other half were with members of the advertising sales teams I would be working with closely. All the interviews were case questions: the interviewer would present a business problem that they were working on, and we talked through how to think about it and go about solving it. The recruiters were very responsive, usually getting back to me within 24 hours of a voicemail or email. Overall, the interview process was a very positive experience for me.

    Interview Questions
    • How would you allocate personnel between account management and account acquisition?   View Answer
    No Offer
    Positive Experience
    Average Interview
  9. 5 people found this helpful  

    User Operations Analyst Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    The process took 4 weeksinterviewed at Facebook in March 2012.

    Interview Details

    After submitting my resume on the Facebook website a recruiter e-mailed me and asked me to complete a timed online writing sample. The writing sample consisted of two questions. After submitting the writing sample the recruiter got back in touch with me to complete a phone interview. The phone interview lasted about 20 minutes and consisted primarily of discussion regarding my work experience and a brief description of the position. I was asked to come in to the Austin location for an interview. I was given a brief tour of the facility and had four one-to-one interviews. The recruiter called me a week later to tell me that they would not be offering me the position.

    Interview Questions
    • Walk me through the steps you would take to set up a parking system in a city?   Answer Question
    • How would you make the user operations analyst position more effective?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  10. 3 people found this helpful  

    Operations Engineer Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Facebook in March 2012.

    Interview Details

    I filed a request in FB carrer page. I had 1 prescreening with someone from HR and 3 technical interviews over the phone.

    1st interview was about programming. it took about 45 mins, the questions was fairly simple, they just want to make sure you are programmer.

    2nd interview was about system administration, I can say it was really tough, it's started with some travail questions and ended with tough questions. Even though there were some hard questions but they weren't something out of the blue.

    3rd interview was mostly about networking again there was nothing unanticipated.

    By that time they asked me to flew to fly to Menlo Park for onsite interviews. they paid for all my expenses and SF is a beautiful city!

    My interview starts at 12PM, I had 5 interviews onsite.

    1st interview was mostly about System and Networking, they asked me to explain as much detail as it possible that what does happend when you run "telnet facebook.com 80" in bash. I broke down all the steps and talked about 45 mins about it.

    We went for lunch

    2nd interview was about System administration, the guy asked me lots of question that I don't recall, the only unexpected question was what would you do if you had 1000 new servers and want to make them functional, I gave him some ideas though.

    3rd interview was about programming, again they just want to make sure you know how to program.

    4th interview, there was a guy from another IT group. His main questions were about the way I communicate to with other groups and how I would solve the problems when there are people from other groups involve.

    5th interviewer, I suppose he was manager of FB's SRO. He asked me some stuffs that I don't remember exactly but he wanted to know my attitudes and this kind of stuff.

    FYI if you are worried about the interviews you can freely ask HR about it and they usually tell you what's the interview about and you could preparer for that.

    Interview Questions
    • What would you do if you had 1000 new servers and want to make them functional   View Answer
    Reasons for Declining

    Unfortunately in my case they needed to obtain extra government authorization to hire me in the US but they didn't manage to get that

    Declined Offer
    Positive Experience
    Difficult Interview
  11.  

    Online Operations Associate Interview

    Anonymous Interview Candidate in Menlo Park, CA
    Anonymous Interview Candidate in Menlo Park, CA
    Application Details

    The process took 2+ weeksinterviewed at Facebook in March 2012.

    Interview Details

    Very quick interview process

    General questions, nothing technical

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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