Family Video

www.familyvideo.com

Family Video Customer Service Representative Interview Questions

Updated Dec 16, 2014
Updated Dec 16, 2014
8 Interview Reviews

Interview Experience

Interview Experience

25%
37%
37%

Getting an Interview

Getting an Interview

71%
14%
14%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

8 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Columbus, IN
Anonymous Interview Candidate in Columbus, IN
Application Details

I applied online. The process took 4 daysinterviewed at Family Video.

Interview Details

I applied online, I interviewed in store out front. I took a written test out front. The manager interiewing you will need to wait on customers as they are interviewing you. The test is one point each, so do not spend time on the long multiplication problem. Leave it to last. Doing something that takes time caust you a point expecially if you could have dont three by skipping something. Study your math. 70.00 less 20%. The boxed area of math is very time comsuming. Not alot of math but seems to weigh more than other tests. If you can not find the wrong number move on to the next one. So I missed getting the job by 5 points. Part-time is 70%. I had a great interview. You may reapply in 6 months, but they switch out new test each 6 months.

Interview Questions
  • The box area is not sudoko as they say. It is across and over addition to find the wrong number in the box. Three numbers like 6,4,2 =12 or 6,4,3 = 14 So the wrong number is 3. This takes time, find it or move to the next box. Best achivement and turing point in your life. Just be positive.   View Answer
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Family Video

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Burton, MI
    Anonymous Interview Candidate in Burton, MI
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Family Video in December 2014.

    Interview Details

    I applied online and got a call a week later to schedule an interview. I arrived 15 minutes early (just to be safe) and I had to walk around the store for a bit before she was ready to do the interview. When she was finally ready I was surprised to see that another girl was going to be present for the interview. It didn't bother me though as they both seemed nice. We went into one of the movie isles and began the very informal interview. I was asked why I wanted to work there, what my favorite movie was, what my former jobs were, if I was currently employed, what I was going to school for, and what else I liked to do besides watching movies. I also asked both women a few questions. Everything seemed to go great. They were very friendly and said they had a few more interviews and would be doing callbacks later in the day. Contrary to how I felt the interview went, I did not receive a call later that day (or the next). As I said, everything seemed great (friendly conversation with lots of laughs) so I'm not sure why I didn't get a call. It would have been nice to get a call even if they weren't continuing the hiring process just so I could know. This was my second interview with Family Video (the first being several years ago) and even though they were very simple and laid-back, I have to say that I'm disappointed with both experiences overall.

    Interview Questions
    • They were all very simple and personal questions. Nothing difficult.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Family Video in July 2014.

    Interview Details

    Went into store and filled out an application and then was scheduled for an interview later that week. 2 days later had the interview. It lasted about 10-15 minutes. I was asked about my customer service skills and why I wanted to work for them. It seemed like I really hit it off with the manager. I was told that I would be called by 5pm the next day if they were interested in me. I was also told that the next step would be an assessment and interview with district manager.

    Interview Questions
    • Just behavior questions inquiring about how you handle customers   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Youngstown, OH
    Anonymous Interview Candidate in Youngstown, OH
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Family Video in June 2014.

    Interview Details

    My first interview was at the front checkout desk, was very simple and easy. I was invited to take a "test" that was said to contain some math. When I arrived to take the test I was sat down in the open amongst the customers browsing and was timed for each section about 4-5 minutes. Most of the questions on the test are not overtly difficult but virtually needless in comparison to the needed so-called skill set to checkout videos. I passed the test and was offered a 2nd interview which I thought was tentative to being hired. The interview was given out in front of the store, which is a strange venue to say the least to conduct any interview. It went well, the majority of the subject matter was based on my experiences and what I thought about family video and why I would like to work there. The process in general was pretty unprofessional which is ironic because of the test involved. I awaited for a call for a week and contacted the store myself. Was told ,'you were not mentioned to me, so he must be persuing another candidate..." I have an Associates degree in IT, I'm working on my business management degree and I'm very outgoing and personable. I was a referral also so... If I can't land the job, what the hell do they want? Come on...

    Interview Questions
    • Why do you think you want to work for Family Video?   View Answer
    No Offer
    Negative Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Galloway, OH
    Anonymous Interview Candidate in Galloway, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at Family Video in January 2013.

    Interview Details

    I was interviewed by one guy and (I think) the district manager was there as well so she sat in. They were both very nice, very cool people. I was led to a corner of the store to do the interview. Thankfully it was slow at the time. He asked me to describe my family, which I did, but I think I lost him when I told him my mother had died. I tried to spin it into a silver-lining type thing (her death made me a stronger person, etc) but it was all down hill from there.

    Some other questions I was asked:

    What are your interests and hobbies?

    If your best friend walked in right now, how would they describe you?

    Name an event that unexpectedly changed your life for the better. Who is your hero or mentor?

    Who is your hero or mentor?

    Where do you see your self in five years?

    I was told they were "a tight-nit team and I wouldn't be a good fit." and that I was " little too socially awkward and they needed someone more outgoing. A risk-taker." He wasn't confident I would be able to handle customers and the inventory. No sugar-coating there. I'm thankful they were upfront about me not getting the job and that they didn't drag me along, but they could have been a little less blunt about why.

    Interview Questions
    • Name an event that unexpectedly changed your life for the better.   View Answer
    • If your best friend walked in right now, how would they describe you?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Zanesville, OH
    Anonymous Interview Candidate in Zanesville, OH
    Application Details

    I applied online. The process took a dayinterviewed at Family Video in December 2012.

    Interview Details

    I applied online and received a call about a week later. They asked me to come in on Friday for an interview, and of course I showed up. The manager took me to one of the aisles and he asked what I thought about the current job I have and what I do there. He asked about my social life, if I had any family/friends and what I like to do. He asked about my future goals and I plan to go back to school. The conversation was very short and casual, but at no point did he ask me about skills I may have related to the job, and he told me at the end that my lack of cash register experience was a "game stopper" for me. They normally expect people with more experience, such as bank tellers, to apply. I thought it was a shame, because I could have easily learned how to operate the register (I've just never had another job where I used one before) if they just pointed out what to do. Obviously, he just didn't have any interest in training someone and/or Family Video doesn't do training in general. I've worked in other areas of customer service and I think I would have made a wonderful employee, and I would have loved working with movies and video games more than anything else.

    Interview Questions
    • I found it more unexpected that he didn't ask about anything regarding the job itself. Usually, I'm asked what skills I possess, what I'd be interested in doing/learning for the job, if I can handle such-and-such tasks, etc., but none of this ever came up.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Niles, OH
    Anonymous Interview Candidate in Niles, OH
    Application Details

    The process took 3 daysinterviewed at Family Video in January 2012.

    Interview Details

    Spoke with a very young individual who did not even introduce himself. Asked about my hobbies, movie & gaming preferences and strayed from my qualifications and questions concerning the job. All questions that I answered on the application were asked again as if the store manager did not bother to look at the application prior to my interview appointment. To top if off the interview was held on the sales floor amongst customers and other employees.

    Interview Questions
    • What are your hobbies?   Answer Question
    • You do understand this is a business and we don't sit around and watch movies all day, don't you?   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Family Video in January 2011.

    Interview Details

    This was possibly one of the most unusual interviews I have ever had. The store manager was overwhelmed with applications, so he chose to conduct interviews with 6 possible candidates at once. We all stood in the middle of the store, right under the speaker, and asked us questions. We randomly, not in order, answered the questions. It was apparent from the beginning who he was planning on hiring, so it really was more of a one to one interview with that person. One of the questions asked was, "If you had 10 billion dollars, what would you do with it?" I thought this was a very strange question to ask during an interview. Overall, I felt that this was the worst way to get to know anything about a person and hard to judge based on the questions.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview

Work at Family Video? Share Your Experiences

Family Video

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.