Family Video Sales Associate Interview Questions

Updated Oct 25, 2014
Updated Oct 25, 2014
19 Interview Reviews

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2 people found this helpful  

Sales Associate Interview

Anonymous Employee in Warsaw, IN
Anonymous Employee in Warsaw, IN
Application Details

I applied in-person – interviewed at Family Video in October 2014.

Interview Details

I filled out my application and dropped it off in the store where I asked to speak to the manager to give to him. I told him a little about myself and he seemed interested in hiring me. Since I have a full time job already, and a part time job on top of that, I explained when I would be available to work and I would need two weeks notice to quit my second job. I had an "official" interview the next day where we went against the back wall of the store and he asked me random questions. (A little unprofessional, but hey, its a video store, right?) So far, so good. Or so I thought. I was informed there would be a basic competency test to take before I could be considered. Having a Bachelors degree and over 6 years of sales experience, I thought it would be a breeze. Little did I know, it was harder than the SAT! I was given 3 min to alphabetize, 3 to correct errors and 6 min to do over 20 questions of math. This included long division, multiplication, division and multiplying fractions, etc which I haven't touched since high school. I was so overwhelmed by the timing of the test, the busy atmosphere, (right in the front, mind you) the difficulty of the questions and frustrated by the absolute irrelevance of the test that I gave up at that point, to which there was at least 10 more pages in the packet. I cannot imagine anyone passing with something less of a math degree with an incredibly high reading comprehension. I also cannot imagine anyone that intelligent wanting to work at $8/ hr. I have since read other reviews backing my experience that it astounds me this horrible hiring process is still in effect and that no one has sued them for unlawful discrimination of people with math, reading or spelling disabilities. I don't have those disabilities and I didn't feel I would be able to pass it! I wish there was a way to contact the people who created and implemented this test into practice and tell them what awful people they are and I hope they go out of business soon.

Interview Questions
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Family Video

  1.  

    Sales Associate Interview

    Anonymous Employee in Broadview Heights, OH
    Anonymous Employee in Broadview Heights, OH
    Application Details

    I applied online. The process took 4 daysinterviewed at Family Video in September 2014.

    Interview Details

    I applied online and as soon as I finished the application, I got a confirmation email that they had received my application. About 3-4 days later I got a call asking me to come in for an interview the following day.

    I arrived to the interview and was first asked easy questions like "What are your hobbies?" and "Tell me about yourself" I really thought I did a great job on this part because I am a movie fanatic. I spend most of my free time watching movies and it has always been a passion of mine to learn more about the actors, the stories behind the films, directors, etc. BUT Family Video has no interest on what your knowledge of movies or video games or anything like that is. It is the least of their worries even though it's a Family Video Store... this has left me very disappointed. Next the manager that interviewed me asked me about my previous jobs and when I mentioned I had left my last job because at the moment I was going to be starting college in the Fall instead of the Spring and although she seemed to understand that she didn't seem to understand my other reason which was that I would either get 0-2 HOURS of work a week. She responded to me by saying "Well, isn't some hours better than no hours?" I felt very uncomfortable answering this because I don't see why anyone would stay at a job where there are weeks they don't even get hours and when they do they only get 2. 4 If I was lucky. Nonetheless, I answered "Yes, I do believe that is true. But like I mentioned before, I had plans to attend a University and had to put in my end date." (No attitude in the way I said this at all.

    Next, I was asked if I had 45 minutes. I knew what was coming thanks to this website but was absolutely blown away by the test itself. She told me each section was timed but didn't tell me how much time I had for each. It seemed to range from "4 minutes and 30 seconds" to "Seven minutes" The test asked RIDICULOUS questions. The math sections, the Sudoku like section (which I have never really done much before so found this to be a little more time consuming) I did quite good on the organization parts of the quiz and the basic math, all things that would make sense for the job. But that wasn't good enough. I did not score high enough on their test, I believe partially because the entire thing was making me nervous and I didn't get to fill in a lot of the answers since I am used to taking a little more time on questions than I was given.

    I left the store and not even 20 minutes after leaving I was called and told they would not be furthering my interview process (because yes there would have been more) because of my low score. I felt humiliated and I am afraid to ever rent a movie there again, which is a shame because I loved it so much but the interview was very bad and left me feeling ashamed of my speed with tests and even my lack of knowledge on a lot of the questions.

    *I'd also like to add that I found the manager that interviewed me to be VERY unprofessional. She had her iPhone on loud the entire time I was taking the test. (In the middle of the store) She received many texts while I took the test and I found that she didn't even put her phone on silent or vibrate to be rude if she was going to text the entire time. She even had a personal phone call that lasted at least 5 minutes, I found myself concentrating on not only the test but her conversation since it was about hiring people and how they are having such a difficult time doing so. (Maybe if their hiring process wasn't so ridiculous it wouldn't be that hard) Her personal conversation also was about her plans for vacation and how she is stressed and was really rather rude in my opinion. There is already a movie on in the store at all times, she has enough entertainment.

    LASTLY. Another kid interview after me, I am assuming he may have not had the job since Family Video has plastered their store now (about a week after my interview) with OPEN INTERVIEW signs.

    I really think Family Video could have been a great job, so maybe I am just bitter at the process but I would just suggest they concentrate more on just organization skills, people skills, movie/video game knowledge, cash register knowledge, and money handling knowledge.

    Interview Questions
    • The ACT Style Test I had to take to work at a Family Video store and how they were more worried about how I am at long division in a short amount of time than my knowledge on how to use a cash register or on films or video games.   Answer Question
    • "What is 24% of 546?" Also make sure you have time to do the other 10 math questions that are similar and a few a little easier than this question in 5 minutes.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 5 daysinterviewed at Family Video in July 2014.

    Interview Details

    Applied online. Within a few days they called back and scheduled an interview. Very informal and I thought I was interviewing with the manager but the woman who interviewed me said she was leaving soon. There were 2-3 positions available and 11 or more people interviewing for those positions.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  3.  

    Sales Associate Interview

    Anonymous Employee in Wichita, KS
    Anonymous Employee in Wichita, KS
    Application Details

    I applied online. The process took a weekinterviewed at Family Video in July 2014.

    Interview Details

    Applied online. Within a few days they called back and scheduled an interview. Very informal, I thought I would be interviewing with the manager but the woman who interviewed me said she was leaving soon. No really tough questions. There were more than 11 people interviewing and 2-3 positions open.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4 weeksinterviewed at Family Video in March 2014.

    Interview Details

    Applied online and was called back a few days later for an interview. I was interviewed by the manager in one of the aisles of the store, not an office or anything. The manager was very nice and asked basic questions like, "Tell me about yourself." No hard questions at all, it was about a five minute interview. She told me after this interview I have to meet with the district manager, which she said could take up to three weeks and if I don't hear back from her by then she said to, "Definitely call her back." I waited three weeks and called back. She answered and said that they had already picked another candidate. I sort of feel dumb now thinking everything went very well and that she really liked me and just thought that was a normal process. If you are desperately in need of a job (like I am) do not wait around for them, even if they made you feel like they really liked you.

    Interview Questions
    • Nothing difficult, asked about myself and past job experience.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  6.  

    Sales Associate Interview

    Anonymous Employee in Appleton, WI
    Anonymous Employee in Appleton, WI
    Application Details

    I applied online. The process took 3 daysinterviewed at Family Video in December 2013.

    Interview Details

    I was called within a week after applying online. The interview took place in the middle of the store with two chairs set up in the middle of an aisle. It was very loud and somewhat difficult to focus with all the televisons blaring all over the store. After the interview I was told I would receive a call later that evening. I never did so I waited a few more days and called the store. I was told by an employee that they would contact the manager. It's been about two weeks since the initial interview and I still haven't heard anything. I'm not impressed.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Family Video.

    Interview Details

    Applied online, waited a week and went in to see what was going on. The manager wasn't there so I came in the next day when he was there and gave me an interview the next day. After the interview, I took their competence test that they give. After that test I had an interview with the district manager.

    Interview Questions
    No Offer
  8. 2 people found this helpful  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at Family Video in August 2013.

    Interview Details

    I submitted my application online, and by the next day I got a phone call to set up an interview with the store manager.

    I had the interview within that same week, we went to the game section of the store, customers were around us, it was a semi-laid back interview. The basic questions were asked 'Where do you see yourself in 5 years?' 'Why did you apply here?' 'What is your work experience?' 'Why would you be a good fit for this job?' The process was extremely short, about 10 minutes. Then the manager explained that I would take 'a simple test' and depending on whether or not I passed it they would go from there. She told me that the test would take about 45 minutes and would need to be scheduled, and it would just have basic math and reading on it.

    I was scheduled to take the test about a week later. When I came in I was handed 3 pieces of scratch paper and two pencils, brought to a computer, told that the computer is 'a little outdated' so you can't use the backspace key to delete any errors you would have to highlight and press the delete key.

    This 'simple test' is not simple by any means, there are 8 sections.
    In one section you have to read two almost identical bits of information and count how many single character errors there are. There are about 20 of these sentences, and you get 4 minutes. Once the time is over the computer automatically moves you along.
    Another was about filing, you got about 50 names and had to assign them to the right folder number based on the first few letters also timed.
    Another was about finding the misspelled words and correcting them. There were about 20 of them, they were all about 6-10 characters long and it was also timed.
    Another was math that if you weren't fresh out of school you would have repressed it. It was basic adding and subtracting of about 4 different amounts, multiplying with fractions and decimals, getting square roots of numbers like 4203, percentages of fractions, and long division.
    Another was boxes of 4 numbers up and down and side to side, the last row and column were supposed to be the answers if you added the numbers in those lines and you had to find what number was wrong. There were about 20 of these timed at maybe 6 minutes I don't quite remember.
    Another was reading paragraphs with instructions and laws then answering questions about the fine details of the material.

    After taking the test I was told I would be called back the next day to be told how it went. I passed and I set up an interview with the regional manager, which was surprisingly was 2 weeks later. The same exact questions were asked during the interview, held in the same way, just a different person. Both people were friendly, both people acted like we got along very well, and yet I got told the dreaded words of "I have another interview scheduled after this one today. We're hiring multiple people, I'll call you back regardless of whether you get the job or not." I was hopeful as the interviews both went well from my perceptive, both were fun and light beat. But it's now a couple days later and I have yet to get a call.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  9.  

    Sales Associate Interview

    Anonymous Employee in Marion, OH
    Anonymous Employee in Marion, OH
    Application Details

    I applied online – interviewed at Family Video in August 2013.

    Interview Details

    interview was short and sweet...about 10 minutes. one on one withthe manager, two chairs,in the video game section.

    Interview Questions
    • as simple as is sounds, the most difficult question was,"tell me about yourself."   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Had an initial interview with the manager. Then was scheduled to take a test that was definitely too difficult for a job at a video store which I barely passed then met with the district manager. They asked basic questions like "What's your greatest achievement?" and "What was a turning point for you?" They really want someone who is super energetic.

    Interview Questions
    No Offer

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