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Farmers Automobile Insurance Med/PIP Claims Representative Interview Questions

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Med/PIP Claims Representative Interview

Anonymous Interview Candidate in Novi, MI
Anonymous Interview Candidate in Novi, MI
Application Details

I applied online. The process took a weekinterviewed at Farmers Automobile Insurance in March 2012.

Interview Details

I applied online for the position, and I was contacted via email a couple of days later by a regional HR rep. I had to first complete a pre-employment intelligence test that consisted of 3 parts. 1) A policy component. Basically read through examples of a hypothetical company's policies and then answer questions based on what you would do in different situations based on policy 2) A grammer section which resembled something you might see on a SAT/GMAT test. 3) A math component (mostly basic algebra, percentages, fractions). Overall, a fairly easy test, but you may want to brush up on some basic math stuff if it's been a while. Along with the intelligence test, there was also a 10 minute personality test, where you mostly just pick what adjectives describe you and your ideal work environment.

After passing the tests, the regional HR rep sent me an email setting up an initial phone screen. Interview was pretty basic. She started off describing the position in more detail (positional requirements, salary -42k/yr, hrs 830-5 M-F), as well as asking why I was interested and other basic interview questions. She then had 3 behavioral based questions, which is what they use for most of their on-site interviews. For those unfamiliar, it's basically them asking you a question like, "describe when you had to balance multiple tasks to meet deadlines successfully." And they emphasize that you give very specific examples of the situation and specific steps of action you took to achieve your result. She told me I did an excellent job at giving detailed responses and invited me to set up an on-site panel interview at the local office.

This is where my experience turned negative. I was scheduled to interview on-site at 11:00 AM, but they were running quite behind and I didn't get into the interview room until about 11:40. After being introduced to the rest of the panel, they apologized for running behind, so they were "going to have to hurry through this to catch up." Asked me the basic "tell me about yourself" then asked me a series of 5 behavioral based questions similar to what the HR rep had asked on the phone. After the third question, one of the panelists stopped taking notes on my answers and just sat there looking bored. I thought it was pretty rude. Even if you weren't satisfied with my answers, I think she should have at least pretended to seem somewhat interested and at least doodled on the paper lol. At the end of the interview, the panelist refused to give me a card with her information, so I could follow up with her. Thought that was quite peculiar as well. Anyway the other two panelists were at least much more respectful. I'm not really sure what happened with the entire situation. Probably wasn't my best interview, but I felt I wasn't given a very fair shot either. Hope others have better luck. They did send me an email a few days later thanking me for coming in, but they were going in a different direction.

Interview Questions
  • "Describe a time when knowing your organizational's culture helped you work out a positive solution" - only one that really caught me a little off guard   Answer Question
  • Practice basic customer service, time management, communication questions and you'll be fine. Easy to find with basic google search   Answer Question
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