Farmers Automobile Insurance Claims Representative Interview Questions

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  1.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Farmers Automobile Insurance in May 2012.

    Interview Details

    Typical insurance interview. Passed all test and initial phobe screening but did not make the cut for the in perdon interview. Seemed like they are very selective.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Med/PIP Claims Representative Interview

    Anonymous Interview Candidate in Novi, MI
    Anonymous Interview Candidate in Novi, MI
    Application Details

    I applied online. The process took a weekinterviewed at Farmers Automobile Insurance in March 2012.

    Interview Details

    I applied online for the position, and I was contacted via email a couple of days later by a regional HR rep. I had to first complete a pre-employment intelligence test that consisted of 3 parts. 1) A policy component. Basically read through examples of a hypothetical company's policies and then answer questions based on what you would do in different situations based on policy 2) A grammer section which resembled something you might see on a SAT/GMAT test. 3) A math component (mostly basic algebra, percentages, fractions). Overall, a fairly easy test, but you may want to brush up on some basic math stuff if it's been a while. Along with the intelligence test, there was also a 10 minute personality test, where you mostly just pick what adjectives describe you and your ideal work environment.

    After passing the tests, the regional HR rep sent me an email setting up an initial phone screen. Interview was pretty basic. She started off describing the position in more detail (positional requirements, salary -42k/yr, hrs 830-5 M-F), as well as asking why I was interested and other basic interview questions. She then had 3 behavioral based questions, which is what they use for most of their on-site interviews. For those unfamiliar, it's basically them asking you a question like, "describe when you had to balance multiple tasks to meet deadlines successfully." And they emphasize that you give very specific examples of the situation and specific steps of action you took to achieve your result. She told me I did an excellent job at giving detailed responses and invited me to set up an on-site panel interview at the local office.

    This is where my experience turned negative. I was scheduled to interview on-site at 11:00 AM, but they were running quite behind and I didn't get into the interview room until about 11:40. After being introduced to the rest of the panel, they apologized for running behind, so they were "going to have to hurry through this to catch up." Asked me the basic "tell me about yourself" then asked me a series of 5 behavioral based questions similar to what the HR rep had asked on the phone. After the third question, one of the panelists stopped taking notes on my answers and just sat there looking bored. I thought it was pretty rude. Even if you weren't satisfied with my answers, I think she should have at least pretended to seem somewhat interested and at least doodled on the paper lol. At the end of the interview, the panelist refused to give me a card with her information, so I could follow up with her. Thought that was quite peculiar as well. Anyway the other two panelists were at least much more respectful. I'm not really sure what happened with the entire situation. Probably wasn't my best interview, but I felt I wasn't given a very fair shot either. Hope others have better luck. They did send me an email a few days later thanking me for coming in, but they were going in a different direction.

    Interview Questions
    • "Describe a time when knowing your organizational's culture helped you work out a positive solution" - only one that really caught me a little off guard   Answer Question
    • Practice basic customer service, time management, communication questions and you'll be fine. Easy to find with basic google search   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3. 1 person found this helpful  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied through a recruiter. The process took 2+ weeksinterviewed at Farmers Automobile Insurance in June 2011.

    Interview Details

    It took a long time to get the interview set up because the manager was busy. The interview was long. It took approximately an hour and a half. For most of the questions, they wanted specific examples of a situation and how I handled it.

    It was obvious that a couple of the interviewers did not have very much experience interviewing people as they seemed very unorganized and not quite sure what to ask next.

    Interview Questions
    • Tell me about a time when you did something wrong and what did you do to correct it.   Answer Question
    • If you have a difficult customer what steps do you take to resolve their issues.   Answer Question
    Reasons for Declining

    After talking with some of the employees, I realized it was not the best fit for me.

    Declined Offer
    Negative Experience
    Difficult Interview
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  5. 1 person found this helpful  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Modesto, CA
    Anonymous Interview Candidate in Modesto, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Farmers Automobile Insurance in September 2009.

    Interview Details

    I replied directly to a job posting online and submitted my resume. Two weeks later I received a phone call and following a brief discussion, was forwarded instructions for taking an online personality test, and reading, writing and basic math test. The following day I received a phone call to schedule a phone interview. The following week I completed the phone interview and later that day I received a call back to schedule the 3 person panel interview for the following day. I completed the interview and was given the opportunity to shadow an existing claims rep. I was offered the job and accepted.

    Interview Questions
    • Describe a difficult customer you have had and how you dealt with the situation.   Answer Question
    • Describe a difficult manager that you have had in the past and how you dealt with them.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6.  

    Claims Representative Subrogation Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 weeksinterviewed at Farmers Automobile Insurance in May 2011.

    Interview Details

    Received an email stating I was being considered for position and asked that a phone interview be set up. After phone interview, I was asked to take an online skills test. After this I was asked to meet with two people for an interview. I completed this process and was then asked to meet with the head of the department for a one on one interview. After this interview I was asked to sit with two employees to observe the work the office did. I was told I was one of five people being considered for two positions.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Farmers Automobile Insurance in February 2011.

    Interview Details

    applied online, short 30 min phone interview with basic behavioral questions from a regional recruiter. next step was a panel interview with 3 managers that consisted of basic interview questions (ie: strengths/weaknesses) then come a list of behavioral questions that they take notes on so be as specific as possible. then they open it up for any of your own questions. that interview took about an hour and a half.

    Interview Questions
    • what is the most important document you have ever drafted?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Farmers Automobile Insurance in January 2011.

    Interview Details

    This was the first of now two interviews. It was behavioral based questions....I have come to hate those but I guess it works best for the company doing the hiring. Having second interview in two weeks.

    Interview Questions
    • Tell us about a process improvement that you initiated.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Farmers Automobile Insurance in September 2010.

    Interview Details

    The hiring process is very straight forward. It starts with an HR rep and phone interview. She sends an IQ test and background check form to have returned and completed. At this point, she will let you know if you have passed the tests and make it to the formal interview process. After that, you have 2 additional in person interviews with the individual office. They typically will inform you if you get the job within the same week.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Auto Claim Representative Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Farmers Automobile Insurance in May 2009.

    Interview Details

    Applied online. Got scheduled for a group/panel interview about 1-2 weeks later. Asked fairly standard behavioral questions (what if...), and background/experience questions (when did you...). Three interviewers took turns asking questions. There was nobody in the reception area, so I had to go into the 'bullpen' area to let the staff know I was there. I think I was a little verbose when answering questions that day; I think (at least the staff that interviewed me) wanted a little more succinct responses.

    Interview Questions
    • Tell me a time when you had to deal with multiple priorities at the same time? Describe your decision making process.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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