Farmers Insurance Group Customer Service Representative Interview Questions

Updated Jul 10, 2015
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Olathe, KS
No Offer
Negative Experience
Easy Interview

Application

The process took 4+ weeksinterviewed at Farmers Insurance Group (Olathe, KS) in July 2015.

Interview

I sent my resume in and was contacted that day to take a test which took an hour. I passed the test and had a 0 gone interview two days later that lasted 45 min. Behavioral based. I was then given a face to face interview date with the "leadership" team. Human resources person, director (who had been with company less than ten years) manager and trainer. It was scheduled for 3 and a half weeks after the phone interview. The interview itself was 2 hours and a complete waste of time. It was me and two other candidates who had basically a smidgen of the experience I have in customer service and call center and education. They obviously want people who are barely qualified for the position. I was confident, excited, and enthusiastic during the interview. I got an email the next day saying that I hadn't been selected. I hate to think of who they did select.

Interview Questions

  • What is my greatest achievement. every single person besides myself gave a family achievement. their kids etc. if I had known they didn't care about my career achievements I would have answered differently.   Answer Question

Other Interview Reviews for Farmers Insurance Group

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Interview

    I was contacted by a recruiter through email to set up an introductory interview. When I arrived, I interviewed with another career development member. It was a short interview and e basically wanted to find out what I was in the market for. The offers they had available were entry level. However, he was speaking to me about an Agent position which I was not interested in at the time.

    Interview Questions

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Interview

    I went to a career fair and got the chance to talk to one of the recruiters. The following week I received a phone interview. The phone interview was based on all behavioral questions. It totally took about 15 minutes.

    Interview Questions

    • Describe a stressful situation at work and how you handled it.   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Oklahoma City, OK
    No Offer
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Farmers Insurance Group (Oklahoma City, OK) in December 2012.

    Interview

    I applied online through and had to take tests. I was then contacted by a recruiter who asked me several situational type questions. Afterwards, I was brought in as a group with other applicants. We all individually interviewed with a couple of different supervisors, who asked similar questions to the recruiter. After the interview, I listened to calls. The next day, I was alerted that I wasn't the the type of person they were looking for.

    Interview Questions

    • The questions weren't difficult. They're very much aimed at trying to get a specific type of personality for the work.   Answer Question
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 1 dayinterviewed at Farmers Insurance Group in August 2010.

    Interview

    Just trying to hire as many warm bodies as soon as possible. It was through a job fair with them. It was just a 10 min face to face interview that they had too many high expectations for the type of positions that they were hiring for. Everyone needed a college degree for a call center job.

    Interview Questions

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