Farmers Insurance Group Customer Service Representative Interview Questions

Updated Oct 27, 2014
Updated Oct 27, 2014
10 Interview Reviews

Interview Experience

Interview Experience

71%
28%
0%

Getting an Interview

Getting an Interview

53%
39%
7%

Interview Difficulty

1.9
Average

Interview Difficulty

Hard

Average

Easy

10 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Portland, OR
Anonymous Interview Candidate in Portland, OR
Application Details

I applied online. The process took 3 daysinterviewed at Farmers Insurance Group.

Interview Details

Just a few days after submitting application to agent, I was called for a brief phone interview. We spoke 10-15 minutes, the typical basic questions. She then asked if I could come to the office for an interview with one of her staff and herself; I was able to go in that day and the interview was less than 30 minutes. Again, no surprises. She was very interested in my integrity and rather intensely watching me for responses. I was offered the job on the spot, and requested to think about my response. I accepted the next day.

Interview Questions
  • I was asked to rank the basic responsibilities of the job in order of importance; I can't exactly remember but it was something to the effect of 'claims', 'quotes', 'current clients'..   View Answer
Negotiation Details
No negotiation
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Farmers Insurance Group

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Farmers Insurance Group.

    Interview Details

    I've received a phone call from a recruiter a day after I filled out an online application to see when I can come in for an interview. She was very nice and easy to talk to but help talking 80% of the time about sales/ commission positions that I wanted nothing to do with. Of course they would do that since they basically lose nothing over it. But she said she forward my resume to agencies near me.

    Interview Questions
    • Nothing really difficult. Just went over resume and asked about myself, education, and employment history   Answer Question
    Reasons for Declining

    Although my resume was forwarded to a different agency for my wanted position. I declined the other sales positions she mentioned

    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview process was not bad at all. Needed customer support in previous jobs and needed insurance property and casualty license.

    Interview Questions
    • Please tell me everything you know about Farmers Insurance   Answer Question
    Accepted Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied through an employee referral – interviewed at Farmers Insurance Group in March 2014.

    Interview Details

    An Insurance friend referred me. I talked to the person on Friday and went in for an interview on Monday.

    Interview Questions
    • Describe what you would do if you were faced with a person's feelings. There are two people, how would you choose who would be hurt? I asked for an example. They said if I received a phone call asking for a quote and I gave it to the person in the office, but later another sales person came in and said, but the way, I'm looking for a call from so and so. So and so was the person I gave to the sales person in the office. That person wrapped up the business and helped the caller. How would you handle it? note: they want to find out the essence of who you are.   View Answer
    • If I were to call 5 people you worked for before and they used three adjectives to describe you, what would they say?   Answer Question
    Reasons for Declining

    I have only had one interview, and not offered a position because the position they have is not a CSR position.. They did say they would send my information to other agencies, after I took the personality test.

    Declined Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Anonymous Interview Candidate in Olathe, KS
    Application Details

    I applied online. The process took 5 weeksinterviewed at Farmers Insurance Group in February 2014.

    Interview Details

    Had online questions and test, then phone interview, then face to face interview, after the face to face interviews as a group we listened to calls being taken and then we were offerd the positions

    Interview Questions
    • Name a time in which your job was stressful, and how did you handle it?   View Answer
    Negotiation Details
    very professional and very high energy
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Anonymous Interview Candidate in Olathe, KS
    Application Details

    I applied online. The process took 3 weeksinterviewed at Farmers Insurance Group in March 2011.

    Interview Details

    Applied online and about 2 weeks later, I received a phone call from HR. They wanted to know if they could do a phone interview right now. After about 30 minutes of talking with them, they told me that they would like me to come in and take a typing test. If I passed that, I would then go upstairs and sit with an employee for about a hour to watch them. After about a hour, HR came back up and took me downstairs. She informed me that he will pass a recommendation to the hiring manager to go forward with employment. About a week later, I received another phone call and they offered me the job.

    Interview Questions
    Negotiation Details
    None. Take it or leave it.
    Accepted Offer
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Farmers Insurance Group in June 2010.

    Interview Details

    They'll hire anyone and throw you into the job with crappy training. When you don't get it in three weeks, they tell you to get out.

    Interview Questions
    Negotiation Details
    He offered, take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied in-person. The process took a dayinterviewed at Farmers Insurance Group in January 2008.

    Interview Details

    in a nutshell, not much of an interview process. The hiring can vary from agency to agency. Most are small groups that if you find the right agent you can make some money and earn a living.

    Negotiation Details
    no negotiation i took what i was offered
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Anonymous Interview Candidate in Olathe, KS
    Application Details

    I applied online. The process took 2 daysinterviewed at Farmers Insurance Group in January 2008.

    Interview Details

    They called me first for a phone interview and asked me the basic questions about my background and such. When I went in for the formal interview, I had to take a typing test and a simulation in insurance customer service. If I passed both I would meet with an HR representative who asked me about conflict resolution styles, and other daily work habits.

    Interview Questions
    • There were no unexpected questions. They were all very standard.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 daysinterviewed at Farmers Insurance Group.

    Interview Details

    I work under an agent. Two interviews at his office and hired the same day as the second interview.

    Interview Questions
    Negotiation Details
    No real negotiations. Bantered a few times back and forth on salary requirements. Met in the middle in under 2 minutes of discussion
    Accepted Offer

Work at Farmers Insurance Group? Share Your Experiences

Farmers Insurance Group

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.