Farmers Insurance Group

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Farmers Insurance Group Liability Claims Representative Interview Questions

Updated Dec 2, 2014
Updated Dec 2, 2014
10 Interview Reviews

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Liability Claims Representative Interview

Anonymous Interview Candidate in Plantation, FL
Anonymous Interview Candidate in Plantation, FL
Application Details

I applied through an employee referral – interviewed at Farmers Insurance Group in November 2014.

Interview Details

Employee Referral. Took the tests. Had a phone interview. Got the generic email the following day that says I was not selected. The process took weeks. $40,000 starting salary.

Interview Questions
  • Describe a time when you disagreed with your supervisor or manager what happened?
    Tell me a time your volunteered for a project or a process,
     
    Answer Question
No Offer
Negative Experience
Average Interview

Other Interview Reviews for Farmers Insurance Group

  1.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Farmers Insurance Group in November 2014.

    Interview Details

    I applied online. Then the next day was sent an email with a link to watch a short video. Also, links for 3 assessments. I completed the assessments on Nov. 4. With in 30 minutes I received a call scheduling a phone interview for the next day. The phone interview was the normal behavioral based interview. Tell me about a time when... Then interview went well and they scheduled an in person interview for Dec. 2nd. They are looking for a Jan. start date.

    Interview Questions
    • I always think the do you have any questions for me is hard to answer.   Answer Question
    No Offer
    Average Interview
  2.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Orange, CA
    Anonymous Interview Candidate in Orange, CA
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Farmers Insurance Group in October 2014.

    Interview Details

    I applied online and did a test. I passed the test and then was interviewed by the recruiter and hiring manager over the phone. I have been interviewed twice on the behavioral based interviews. They said this position is entry level but they want a seasoned veteran so they can underpay. The behavioral based interview was difficult and I didn't pass it cause my examples were not specific enough. Keep in mind I was a former employee and I had worked there for a few years. Personally these types of interviews are pointless. Its claims not an analytical position. I can see why they are failing among their competitors.

    Interview Questions
    No Offer
    Negative Experience
  3.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Farmers Insurance Group in May 2014.

    Interview Details

    the process started with a maths and english test followed by a phone interview and subsequently an in person interview with two managers. i got the impression that i was doing well but i did not make it to the next round in the pre- employment process

    Interview Questions
    • Give an example of a situation where you were unable to complete a task, what did you do and what was the outcome?   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview. On line testing which is very straight forward. In person interview at the office with three representatives.

    Interview Questions
    • Describe a time you and your supervisor disagreed and explain the steps you took to work trough it.   Answer Question
    No Offer
  6.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 3 weeksinterviewed at Farmers Insurance Group in August 2011.

    Interview Details

    I first got an email to set up a phone interview and take an assessment online about a week after I applied. After completing the intial phone interview (they do more than just go over your resume) they contacted me about 4-5 days later to do a panel phone interview. It lasted a little over a half hour and they asked a lot of behavioral based questions. About 4-5 days after the panel phone interview, I was called to schedule an in person panel interview. The in person interview was like an interrogation room. However, the three interviewers were very polite and made it a relaxed atmosphere. They were great. They then took turns asking questiions. It lasted about 45 minutes and after completing the questions they went over the training process and how the job worked. I am still waiting to hear back. They said it would take 10-14 days.

    Interview Questions
    • Describe a time in your career that you felt like a failure.   Answer Question
    • Give an example of a time that you regretted the way you had acted or handled a situation.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Farmers Insurance Group in August 2011.

    Interview Details

    I applied directly through The Farmers website on July 6 and was contacted on July 27 (Wednesday) by an HR recruiter. The recruiter was very nice. He had me take a Skills/IQ type test and a personality test online. I took the test right away and called the recruiter to let him know I had completed the test. He said I did very well on the test and wanted to schedule a phone interview. He said I could schedule the phone interview for a later date or do it right at that moment. I opted to do the interview at that very moment. It lasted about 20-25 minutes and consisted of behavioral-based questions. The phone interviewer said I had a lot of good stories and said he thought I was what they were looking for. He said he was going to recommend me for an in-person, panel interview.

    The following Monday, someone from the local SD office contacted me. She said she wanted to schedule my panel interview. She was pretty rude and seemed annoyed with having to deal with scheduling interviews. She said I could either come in an hour (very strange) or the next day. I opted for the next day as I couldn't be ready and at the office within an hour. I am currently employed in the corporate world, so of course I showed up dressed to impress in a tailored grey suit from Nordstrom. My interview was supposed to be with 3 people, but only 2 showed up. Fine with me. The interviewers were very unprepared, which was a little strange to me. The one woman was asking the male interviewer, "how to ask the questions" and they bantered back and forth for a bit deciding how they were going to do the interview. I found it strange that they would discuss this in front of me and not before I arrived. This was a bit tack and unprofessional. They were nice, and the interview lasted a little over an hour. They asked me about 14 or so behavioral questions and a few questions about my current job and my resume. Some of the behavioral questions were challenging but not really difficult.

    Next, they had me shadow a claims rep. The rep was really nice and answered a lot of my questions and told me all the high/low points of the job. She was informative but she cussed a few times (F-word, S-word) and that struck me as odd and VERY unprofessional. The work environment seemed laid back and casual. The employees were not micro managed, which was nice. However, I was still very interested in the job.

    I received a call the first thing the next morning and it was the same woman who had first contacted me from the SD office (the rude one). However, she was very pleasant this time. She said, "The interviewers were VERY impressed with you yesterday and 2 more of our managers would like to meet with you on Friday morning." I said, "Great!" and set up the interview. I was excited.

    That's when things "got weird." I showed up Friday morning about 15 minutes before my interview. I waited about 30 minutes and a woman came out and said she was sorry for being late. I told her no problem and we went to an office to begin the interview. The other interviewer wasn't able to make it (just like my last interview). She sat down and immediately said she was supposed to ask me behavioral questions but "wasn't going to bother." That kind of stung because I felt like I was getting shorted. I wanted to be asked the tough questions because I wanted to impress the interviewer. She then proceeded to ask me about 3 standard (easy) questions about my resume. I was feeling good about the interview. Then, all of a sudden, she says, "I apologize. I know I'm supposed to ask you something else but I forget. To tell you the truth I'm not really prepared for this interview today. It's been about a month since I've conducted an interview so I'm pretty out of the loop. I know that may not seem like a long time, but it is." VERY UNPROFESSIONAL. I understand she may be unprepared, but to vocalize that to a candidate in an interview is absurd. I smiled and pretended I wasn't angry. I knew, at that very moment, that I had no chance of being hired. Still, I attempted to salvage the interview by asking her a few open ended questions. She answered and it was very obvious she would rather be anywhere else but there. She told me they had interviews the next week and she would let me know by the following Friday either way.

    The following Friday came and I didn't hear anything. Figures. On Tuesday, I got the standard form rejection letter. I was disappointed because I feel like I wasn't given a chance to shine in that final interview. I am more than qualified for the position and interview extremely well. I guess it just wasn't meant to be.

    I am ranking this experience as "negative" because of the extreme lack of professionalism during the whole process. I don't now how a company expects to recruit quality candidates when their recruitment process is unprofessional and their interviewers are incompetent.

    Interview Questions
    • Give me an example of a policy that you had a role in implementing at your last job?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Liability Claim Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Farmers Insurance Group in February 2011.

    Interview Details

    I applied online and recieved an email in response about 2 days later. Through email we scheduled a phone interview for the next day . The phone interview was pretty basic. They told me more about the job and asked more about my experience and salary expectations. Next there was an interview with a panel of three managers from three different offices in the chicago area.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    used STAR style of questions

    Interview Questions
    No Offer
  10.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Farmers Insurance Group in December 2011.

    Interview Details

    Applied online and got a response a couple of days later. I was advised to watch a video about the position and email the HR person if I was still interested. I emailed her back after watching stating I was still interested. I was sent a link to do two tests and that upon passing a phone interview would be scheduled. Passed the tests, did the interview a week later. Two weeks later I got an email stating they would pursue other candidates!

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview

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