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Farmers Insurance Group Liability Claims Representative Interview Questions & Reviews

Updated Jun 20, 2014
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Accepted Offer

Positive Experience

Average Interview

Liability Claims Representative Interview

Liability Claims Representative
Olathe, KS

I applied online and the process took 3 days - interviewed at Farmers Insurance Group in April 2014.

Interview Details – The hiring process was very smooth and streamlined. I applied online, received a call later (within a week or so) for an initial interview (just quick screening) and to set up some skills/personality testing. I took the tests that day and received a call the following day to set up a phone interview, which I had later that day. The phone interview took about an hour and was very thorough. Following the phone interview, I had an in-person interview (the next day) at the claims center. I met with 2 hiring individuals and went through a behavior based interview. I also had a tour of the facility and had the opportunity to shadow a current claims representative to get a feel for the job. I received a call before the day was over letting me know I was getting an offer and then received an official offer email/letter the next day.

Interview Question – Explain a time when you had to deal with a difficult customer and how you reacted and resolved the problem.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Liability Claims Representative Interview

Liability Claims Representative

I applied through an employee referral and the process took 3 weeks - interviewed at Farmers Insurance Group.

Interview Details – I was referred by a friend. I had one phone interview with a recruiter and two in-person interviews followed-up with a ride along with a current claims rep. Overall the hiring process was pretty informal. The rep that I rode along with was in the process of leaving the company and there was a strong sense of apathy. It is a very mundane career path; not for those with a sales mind so beware. Most people there are financially and career stagnant so if you are a mover and a shaker you may find the job very unfulfilling after a while. Get used to loving to overcome objections because it is all the job is. I am not a drug-user but I was surprised there was no drug test given you are given a company vehicle.

Interview Question – All generic situational questions to see how you resolve conflict i.e. You are negotiating a claim with a customer and not getting anywhere and they ask to just deal with your manager directly instead of you how would you handle that.   View Answer

Negotiation Details – There was no real negotiation. I made a demand for $5000 over the initial offer but then was able to only get a $1500 increase.


Accepted Offer

Positive Experience

Difficult Interview

Liability Claims Representative Interview

Liability Claims Representative

I applied online and the process took 5 weeks - interviewed at Farmers Insurance Group in January 2014.

Interview Details – Long selection process. Start with online application, then 3 assessments (logic, math, grammar), phone interview, two in-person panel interviews, desk ride, and background check. All three interviews are behavioral based, so be familiar with answering in the STAR format and have 10-12 examples memorized for each interview. Focus on your ability to solve problems and resolve conflicts.

Interview Question – Tell me about a time that there was nothing you could do for a customer. How did they react?   Answer Question

Negotiation Details – I told the recruiter up front what salary I wanted and they offered me exactly what I wanted.


10 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Liability Claims Representative Interview

Liability Claims Representative
San Francisco, CA

I applied online and the process took 4 days - interviewed at Farmers Insurance Group in September 2012.

Interview Details – Straight forward. I applied online. About a week later, the HR recruiter called to say he would be emailing me a link to an aptitude test. Completed the test. It consisted of three parts: language, basic logic and practical math. Be warned, the sections are timed! After completing the test, the recruiter called within the hour and we did a phone interview. I was asked about my education and professional experience, along with 3 behavioral based interview questions. After the last question, the recruiter advised he would be recommending me to the hiring manager and to expect a call for a face-to-face interview. A supervisor called the following morning and scheduled the in-person interview with me. The in-person interview consisted of two supervisors and a manager. It started with the standard "Tell us a little bit about yourself and why you want to work for Farmers." From there, there were 6 behavioral based interview questions, each focused on a single core competency that the company believes to be essential for success in the position. This was followed by a battery of 6 questions designed to test technical claims expertise. These also had to be answered in a behavioral based format. Lastly, I spent 10 to 15 minutes asking questions of my own, mostly about the company's culture. The job offer and salary negotiation followed the next day.

In the insurance industry, all the big name companies use behavioral based interviewing. It can be a very frustrating or very easy interview experience. You *absolutely* MUST prepare for a behavioral based interview. If you do not come into the interview with at least TEN memorized examples that can be tweeked to fit the various questions you will be asked, you will not get past it. A typical example of a behavioral based interview question is: "Tell me about a time you made a mistake and what you did to fix it." Your response must be specific and contain three distinct elements: 1. SET THE STAGE ("Well, there was this one time an attorney sent me a very important email with a time demand in it and I overlooked it in my inbox..."); 2. WHAT DID YOU DO ABOUT IT ("When I realized what had happened, I called the attorney, apologized for blowing the time demand, and asked him for a five day extension so I could review the specials..."); 3. THE OUTCOME ("The attorney was really happy that I called him to discuss what had happened and he said he'd be faxing over the extension. It really solidified our working relationship and should help me amicably settle other BI's with him in the future..."). If you take this three step approach to every behavioral based question you're asked and provide specific details, regardless of company, you will have an excellent interview and will remain a strong candidate in the eyes of the interviewers. Hope this helps and good interviewing!

(PS, I noticed that if Farmers likes you, they move very fast. The whole process from aptitude test to offer was no more than 4 business days.)

Interview Question – Tell me about a time you were forced out of the usual claim process and what you did to continue to provide excellent customer service.   Answer Question

Negotiation Details – Non-negotiable, but I had already told the HR person what I was looking for. While they agreed to that number, they would not go up. I knew I was already at the high end of the range, so I was ok with it.


Accepted Offer

Positive Experience

Easy Interview

Liability Claim Representative Interview

Liability Claim Representative
Olathe, KS

The process took 2 weeks - interviewed at Farmers Insurance Group in July 2010.

Interview Details – they called me after submitting resume to come and take a personality/skills test on the computers. That took about 2 hours. Then the next week they called and wanted to schedule an in-person interview. So, the following week I had an interview with 2 supervisors. They were nice and asked about 7-8 behavioral interview questions. Also, after the interview they have you sit at a claim reps desk for about 15-30 minutes so you can see what they do and if this is something that you really want to do. Then a few days later I got a call that I was hired.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Liability Claims Representative Interview

Liability Claims Representative

I applied online and the process took 2 weeks - interviewed at Farmers Insurance Group in April 2010.

Interview Details – 1) Submit application online, take personality test
2) Receive offer of test
3) Take basic skills knowledge test (quite easy)
4) Receive offer of interview
5) Go through interview with two managers
6) Do a 'desk ride' with a claims rep for an hour or so
7) Receive offer of second interview
8) Go through second interview
9) Background check
10) Receive notice of job offer or decline to offer
11) Drug test

Interview Question – Do you change how you speak to people depending on their background?   View Answer

Negotiation Details – I didn't negotiate, but that was because it was my first job our of college and I wasn't sure how to negotiate.


Accepted Offer

Positive Experience

Average Interview

Liability Claims Representative Interview

Liability Claims Representative

I applied online and the process took 4+ weeks - interviewed at Farmers Insurance Group in April 2010.

Interview Details – I submitted my application online and received a call about three days later to schedule a phone interview. The phone interview was going over the position, my experience, and information on my resume. The interviewer and I then arranged for me to take their personality and intelligence assessments (very easy, don't stress over these). A day later I received an email saying I had passed the assessments and then scheduled a behavioral phone interview. This was a standard behavioral interview, pretty normal questions regarding past experiences. After this we scheduled an in personal panel interview. Again, basic behavioral questions using past experience to emphasize a personal characteristic. A few weeks later I was asked to complete documents for a background check and come in to sit with one of the claims representatives to get an idea of what the job entails.

Interview Questions

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