Farmers Insurance Group Liability Claims Representative Interview Questions

Updated Jun 20, 2015
13 Interview Reviews

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Liability Claims Representative Interview

Anonymous Interview Candidate in Olathe, KS
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Farmers Insurance Group (Olathe, KS) in March 2015.

Interview

I applied online and then took a two hour assessment online. I was contacted by a recruiter to do a phone interview. The interview was all behavior based questions. Be specific and give examples! I was then asked to come in for a face to face. There was a meet and greet with the other candidates and management. After introducing yourself there is shadowing of a current employee for about 20 minutes. After shadowing an employee there was the actual interview that consisted of me and two managers. The continued with the behavior based interview questions.

Interview Questions

  • Behavior Based Interview questions. Prepare and be specific   1 Answer

Other Interview Reviews for Farmers Insurance Group

  1. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience

    Interview

    Great...so far..hopefully.. I'll get a second interview! The person was very friendly & helpful through out the process. Talk slow & make you take your time while listening to the question.

    Interview Questions

    • How did u resolve conflict with a manager ? Give examples, that show your examples ?   1 Answer
  2.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Lubbock, TX
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Farmers Insurance Group (Lubbock, TX) in October 2014.

    Interview

    Submitted my application and received an email a couple days later to set up a phone screening interview. The interview had very basic questions and briefly described the job. A couple days later I believe I got another email to set up an in-person interview the next week. This interview was with 3 people and was almost completely behavior based questions. The questions were typical and uncomfortable corporate questions.

    Interview Questions

    • Give us an example about how you improved time management in your previous work experience?   Answer Question
  3. Helpful (9)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at Farmers Insurance Group.

    Interview

    I was referred by a friend. I had one phone interview with a recruiter and two in-person interviews followed-up with a ride along with a current claims rep. Overall the hiring process was pretty informal. The rep that I rode along with was in the process of leaving the company and there was a strong sense of apathy. It is a very mundane career path; not for those with a sales mind so beware. Most people there are financially and career stagnant so if you are a mover and a shaker you may find the job very unfulfilling after a while. Get used to loving to overcome objections because it is all the job is. I am not a drug-user but I was surprised there was no drug test given you are given a company vehicle.

    Interview Questions

    • All generic situational questions to see how you resolve conflict i.e. You are negotiating a claim with a customer and not getting anywhere and they ask to just deal with your manager directly instead of you how would you handle that.   1 Answer

    Negotiation

    There was no real negotiation. I made a demand for $5000 over the initial offer but then was able to only get a $1500 increase.

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  5.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Farmers Insurance Group (Olathe, KS) in April 2014.

    Interview

    The hiring process was very smooth and streamlined. I applied online, received a call later (within a week or so) for an initial interview (just quick screening) and to set up some skills/personality testing. I took the tests that day and received a call the following day to set up a phone interview, which I had later that day. The phone interview took about an hour and was very thorough. Following the phone interview, I had an in-person interview (the next day) at the claims center. I met with 2 hiring individuals and went through a behavior based interview. I also had a tour of the facility and had the opportunity to shadow a current claims representative to get a feel for the job. I received a call before the day was over letting me know I was getting an offer and then received an official offer email/letter the next day.

    Interview Questions

    • Explain a time when you had to deal with a difficult customer and how you reacted and resolved the problem.   Answer Question
  6. Helpful (7)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 weeksinterviewed at Farmers Insurance Group in January 2014.

    Interview

    Long selection process. Start with online application, then 3 assessments (logic, math, grammar), phone interview, two in-person panel interviews, desk ride, and background check. All three interviews are behavioral based, so be familiar with answering in the STAR format and have 10-12 examples memorized for each interview. Focus on your ability to solve problems and resolve conflicts.

    Interview Questions

    • Tell me about a time that there was nothing you could do for a customer. How did they react?   Answer Question

    Negotiation

    I told the recruiter up front what salary I wanted and they offered me exactly what I wanted.

  7. Helpful (20)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Farmers Insurance Group (San Francisco, CA) in September 2012.

    Interview

    Straight forward. I applied online. About a week later, the HR recruiter called to say he would be emailing me a link to an aptitude test. Completed the test. It consisted of three parts: language, basic logic and practical math. Be warned, the sections are timed! After completing the test, the recruiter called within the hour and we did a phone interview. I was asked about my education and professional experience, along with 3 behavioral based interview questions. After the last question, the recruiter advised he would be recommending me to the hiring manager and to expect a call for a face-to-face interview. A supervisor called the following morning and scheduled the in-person interview with me. The in-person interview consisted of two supervisors and a manager. It started with the standard "Tell us a little bit about yourself and why you want to work for Farmers." From there, there were 6 behavioral based interview questions, each focused on a single core competency that the company believes to be essential for success in the position. This was followed by a battery of 6 questions designed to test technical claims expertise. These also had to be answered in a behavioral based format. Lastly, I spent 10 to 15 minutes asking questions of my own, mostly about the company's culture. The job offer and salary negotiation followed the next day. In the insurance industry, all the big name companies use behavioral based interviewing. It can be a very frustrating or very easy interview experience. You *absolutely* MUST prepare for a behavioral based interview. If you do not come into the interview with at least TEN memorized examples that can be tweeked to fit the various questions you will be asked, you will not get past it. A typical example of a behavioral based interview question is: "Tell me about a time you made a mistake and what you did to fix it." Your response must be specific and contain three distinct elements: 1. SET THE STAGE ("Well, there was this one time an attorney sent me a very important email with a time demand in it and I overlooked it in my inbox..."); 2. WHAT DID YOU DO ABOUT IT ("When I realized what had happened, I called the attorney, apologized for blowing the time demand, and asked him for a five day extension so I could review the specials..."); 3. THE OUTCOME ("The attorney was really happy that I called him to discuss what had happened and he said he'd be faxing over the extension. It really solidified our working relationship and should help me amicably settle other BI's with him in the future..."). If you take this three step approach to every behavioral based question you're asked and provide specific details, regardless of company, you will have an excellent interview and will remain a strong candidate in the eyes of the interviewers. Hope this helps and good interviewing! (PS, I noticed that if Farmers likes you, they move very fast. The whole process from aptitude test to offer was no more than 4 business days.)

    Interview Questions

    • Tell me about a time you were forced out of the usual claim process and what you did to continue to provide excellent customer service.   Answer Question

    Negotiation

    Non-negotiable, but I had already told the HR person what I was looking for. While they agreed to that number, they would not go up. I knew I was already at the high end of the range, so I was ok with it.

  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Farmers Insurance Group (Oklahoma City, OK) in July 2011.

    Interview

    Panel interview and behavior based. First they call you and ask you questions over the phone once you have submitted your application to their website. Then you are arranged to take a set of tests to rank your skills. If you pass then you will get a call from a recruiter who will meet with you 1-1 and you will take a couple other tests. They will set you up with a panel interview where you meet with a few managers or supervisors who question you.

    Interview Questions

    • Tell me about a time you disagreed with someone and what did you do to remedy it?   1 Answer

    Negotiation

    Take it or leave it

  9. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Employee in Houston, TX
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at Farmers Insurance Group (Houston, TX) in June 2011.

    Interview

    It took a long time to get the interview set up because the manager was busy. The interview was long. It took approximately an hour and a half. For most of the questions, they wanted specific examples of a situation and how I handled it. It was obvious that a couple of the interviewers did not have very much experience interviewing people as they seemed very unorganized and not quite sure what to ask next.

    Interview Questions

    • Tell me about a time when you did something wrong and what did you do to correct it.   Answer Question
    • If you have a difficult customer what steps do you take to resolve their issues.   Answer Question

    Reasons for Declining

    After talking with some of the employees, I realized it was not the best fit for me.

  10. Helpful (1)  

    Liability Claim Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 weeksinterviewed at Farmers Insurance Group (Olathe, KS) in July 2010.

    Interview

    they called me after submitting resume to come and take a personality/skills test on the computers. That took about 2 hours. Then the next week they called and wanted to schedule an in-person interview. So, the following week I had an interview with 2 supervisors. They were nice and asked about 7-8 behavioral interview questions. Also, after the interview they have you sit at a claim reps desk for about 15-30 minutes so you can see what they do and if this is something that you really want to do. Then a few days later I got a call that I was hired.

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