Fifth Third Customer Service Representative/Teller Interview Questions & Reviews
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Customer Service Representative/Teller Interview (Positive Experience; Easy Interview)
I applied online and the process took 2+ weeks - interviewed at Fifth Third in August 2012.
Interview Details – First off I just want to say I had a really positive experience! Thank Jehovah God!
I found the position through glassdoor.com
I submitted my resume through 53.com; The link glassdoor provided for the exact position.
The post date for the job opportunity was 07.28.12 and I applied a week after the post date.
I got a (unexpected for me anyways) call for the recruiters from IL 4 pm 08.22.12
I interviewed and was given details about the position from the nicest women!
She told me at that I interviewed really well and had the sales, customer services, and cash handling experience they were looking for. (Taco Bell, Pier1 Imports & Victoria's Secret)
So she scheduled me for another phone interview that she said would me my connection to getting a face to face interview.
My next interview was 12pm 08.23.12
I was asked a few more questions by my 2nd interviewee and told more details about the position.
She liked me and schedule me the next day 08.24.12 (today) for a face to face interview with the hiring manager.
Today when I interviewed a few of the questions through me off even though I did my research on what would be ask from previous glassdoor interviews and I have an old coworker who is now employed with fifth third that gave me so insight as well.
The tip I got from here that the questions are in STAR format was exactly correct.
A-action that was taken
If you can do these things you can pass the interview
Smile and be as bubbly as possible
dress business professional
if you can speak a foreign language that is a plus
don't speak negatively about past employers (almost fell into this trap)
arrive early about 10-15 mins. (I was 30min early which was a little too early lol opps)
also know who you are interviewing with
do some research about the company and use that knowledge to express why you want to work for the company (:
can't think of much else
I was offered the position the same day (today) as the face to face interview (which is not typical but they were trying to wrap things up)
training is 3 weeks (I'm pretty sure)
and 5 days of it are out of town (for me, each circumstance is diff)
Interview Question – Tell me about a time you had to deal with an upset coworker.
Then they asked a question very similar in wording: Tell me about a time when you had to deal with a VERY anger coworker and give me the exact situation.
Tell me about a time when the company enforced a rule you did not want to follow.
Where do you see yourself 3-5 years from now.
Why do want to work for fifth third.
How do you feel about having individual sales goals. View Answer
Negotiation Details – No negotiation but after 30days 4% raise will kick in, on top of $10 hourly pay!
Customer Service Representative/Teller Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took 1 week - interviewed at Fifth Third in January 2010.
Interview Details – It started off with a phone interviews, next I met with two branch managers and they told me the next step is the recruiter will contact with to see where I stand.
Very Easy Interview
Teller (Customer Service Representative ) Interview (Positive Experience; Very Easy Interview)
I applied in-person and the process took 2 days - interviewed at Fifth Third in August 2010.
Interview Details – I walked in to a location and asked if they were looking for help. The manager was impressed with my initiative and after speaking with me for a short time recommended that I officially apply online. A few days later HR called with a phone interview and that same day I scheduled my in-person interview. During the interview I was asked how much sales experience I have, do I feel comfortable working weekends/overtime, and a time I had a conflict/how I overcame it and other questions related to teamwork.
I was offered the job on the spot. Based on my experience academically and professionally the manager wanted to move me into a more advanced corporate position within 6 months. I wouldn't say this is a typical situation.
The manager and the HR rep were both very pleasant but the haul to take the drug test and the background check was ridiculous. Much too far. I live in the city of Chicago and I had to travel nearly 2 hours by train into the suburbs. No compensation offered for this time either. The company seems too bureauratic with red tape that I imagine makes many of its employees quite unhappy.
The training sessions are also located in the suburbs and this is totally inconvenient for anyone who doesn't drive.
Interview Question – When was a time you saw a problem and used team work to address that problem? Answer Question
Negotiation Details – Based on my experience, I was able to negotiate for their highest rate for this position.
Teller/Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 4 weeks - interviewed at Fifth Third in April 2010.
Interview Details – H.R. department called and set up interview at my local Branch. I was interviewed by Office Manager for 20-25 minutes. Questions mostly revolved around past work experiences and how I dealt with any problems with fellow employees as opposed to my skills for the position. Evidently, they have had troubles with that in the past. I was not impressed with the personalities. I called to follow up the next week and they hem-hauled around and said I should call H.R. manager for any information regarding the status of the interviewing process. So I called and talked with H.R. Manager and she was going on vacation soon but said that they would let me know. Did not hear back from them for 3 weeks.
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