Glassdoor is your free inside look at Fifth Third Customer Service Professional interview questions and advice. All interview reviews posted anonymously by Fifth Third employees and interview candidates.
Fifth Third Customer Service Professional Interview Questions & Reviews
Getting the Interview 2 Interviews
Interview Experience 2 Ratings
Customer Service Professional at Fifth Third
No Offer – Interviewed in Cincinnati, OH Aug 2012 – Reviewed Sep 10, 2012
Interview Details – I was asked for a phone interview after applying the week before. They were starting a new training class soon. The phone interview for this position was very awkward. The woman interviewing me got defensive when I asked her about the company and the if it was a stressful job. I did not get a face to face interview. I am experienced in Call Center environment and I just asked since she said it was okay to ask her.
Interview Question – She simply asked, "do you want this job or not?". Mind you it was not the face to face interview yet. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Professional at Fifth Third
Accepted Offer – Interviewed in Grand Rapids, MI Apr 2010 – Reviewed May 22, 2010
Interview Details –
My sister-in-law reffered me to the recruiter (HR) and after a couple of days, I got a call from the recruiter. asking me questions, which was a short phone interview. Very easy questions, and she had to type all the answers so it allowed me to take a breath. The call only lasted 10-15 minutes, and I then got scheduled to get a face-to-face interview. At the interview, I first got interviewed by someone asking me basic questions, pretty much the same questions, but reworded differently. After that interviewer, another person came in and asked me a couple of questions. The interview lasted 1 hour.
After I got home, the recruiter called and offer me a job. It was great how fast they answered. After she told me about job description/ my hourly rate(2nd shift premium) she emailed me an acceptance offer on the computer, which I had to sign and read. The email consisted of benefits, dress code, and holiday calender. Also letting me know when my first day is, which was a month away( which was fine since it allowed me to rest.)
Interview Questions
- Tell me an experience you had dealing with irate customers Answer Question
- Tell me a time when you shown leadership to your coworkers.. Answer Question
- If you could change something in your last job, what would it be? Answer Question
Negotiation Details – No negotiation, I only had two jobs before and they were minimum wage, so when they offered me $13 an hour, there was no declining!
Helpful Interview?
Yes |
No
Problem with this interview?
Embed
- «
- 1
- »
Worked for Fifth Third? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
