First Data

  www.firstdata.com
  www.firstdata.com

First Data Interview Questions

Updated Nov 23, 2014
Updated Nov 23, 2014
59 Interview Reviews

Interview Experience

Interview Experience

62%
27%
9%

Getting an Interview

Getting an Interview

76%
10%
6%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy

59 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Technical Phone Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process was very specific role based. The lady that interviewed me was very pleasant, however she wanted specific details. More based on what I've done versus what I would do. She placed a tablet in front of me and played the role of a client while asking for directions. I provided detailed detailed directions, while remaining calm. Overall, the interview process went well. At some point I forgot I was actually having an interview. It was a good experience.

    Interview Questions
    • Provide me an example of when a difficult client requested a service in which you could not provide. What was the example and what did you do to address the client's concerns?   Answer Question
    Accepted Offer
    Average Interview
  2.  

    Client Services Analyst Interview

    Anonymous Interview Candidate in Omaha, NE
    Anonymous Interview Candidate in Omaha, NE
    Application Details

    I applied online. The process took a weekinterviewed at First Data in November 2014.

    Interview Details

    I gave my resume to a recruiter at a job fair then went home and applied online. Was contacted by phone within 2 days to set up an in person interview. Arrived at First Data and was interviewed by two middle management employees. They asked me very typical interview questions that lasted about 25 minutes. No tour or information about salary. Told me they would contact me if they were going to move forward with me.

    Got a call the following day asking to schedule a second interview. I declined because I wasn't interested in the position and was pursuing a different company.

    Interview Questions
    • They asked a lot about customer service, where I want to be in 5 years, and made sure I asked a lot of my own questions.   Answer Question
    Reasons for Declining

    I wasn't impressed with the company overall. The two men interviewing me told me that the job was very difficult and the hours were tough. I almost felt they were talking me out of the job instead of into it. From what I could tell there wasn't an enjoyable culture at the company.

    Declined Offer
    Negative Experience
    Easy Interview
  3.  

    Senior Financial Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The recruiting process was fairly organized. The recruiter was detailed and follow up as appropriate. The hiring manager was great but only lasted 2 days in the position after employment started. Good onboarding process but benefits information was confusing and obscure, probably to hide the sub-par benefits.

    Negotiation Details
    Simple and straight forward.
    Accepted Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Collector Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at First Data.

    Interview Details

    The hiring process take like 2 weeks. You have to take a test, then interview and then they job offer by email. After that you must pass drug test and training. After the training you must pass an exam.

    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Sales Director Interview

    Anonymous Interview Candidate in Kansas City, KS
    Anonymous Interview Candidate in Kansas City, KS
    Application Details

    I applied through a recruiter. The process took 6 weeksinterviewed at First Data.

    Interview Details

    First interview was with US Sales Vice President, standard questions about my background, strengths, weaknesses, and how I would motivate a sales force. My second interview was a 1:1 in person with Regional Vice President, again questions were pretty standard with the addition of a question about "what challenge do I perceive will need to be overcome upon acceptance of the position." Third interview was with a regional Sales Director, once again pretty standard with the addition of request for my 30/60/90 day action plan. Final interview was with Senior Vice President who made the verbal job offer.

    Interview Questions
    • How would you handle a business consultant that was failing to meet sales goals for a particular product. I provided a general answer that assumed no historical performance issues existed for the business consultant, but later concluded I should have asked for amplifying information about the situation, product, and business consultant.   Answer Question
    Negotiation Details
    I found the initial offer to be comfortably within my target salary range and I accepted it with no negotiation.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    IT Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at First Data.

    Interview Details

    Completed one phone screening with HR, one phone interview with hiring manager and hiring director. Second interview was face to face with one potential peer, manager and director. The teams are very dispersed, so my hiring manager at the time was located in Omaha and part of the project management team was in Denver.

    Interview Questions
    • Standard project management interview. Fairly easy interview, asked questions about how I would manage an Agile project.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Na Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at First Data.

    Interview Details

    Applied online. HR telephone interview 2 weeks after submission. Face-to-face interview with hiring manager 1 week later. Final answer via email 2 weeks after. From submission to final answer was 5 weeks duration. Expect HR call from corporate HQ in Atlanta, GA. Very basic questions about your history within the PM profession, and clarification of resume details.

    Accepted Offer
  9.  

    Contact Center Representative Interview

    Anonymous Interview Candidate in Hagerstown, MD
    Anonymous Interview Candidate in Hagerstown, MD
    Application Details

    I applied online – interviewed at First Data.

    Interview Details

    Phone interview pre-1on1 interview. Took about 20 minutes and was very helpful with answers I was not expecting. First phone interview for me and I believe it went ok as I was asked to come in for a 1 on 1 interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Regional Relationship Manager Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at First Data in May 2014.

    Interview Details

    Applied on 5/9/2014. Contacted by Recruiter on 5/12 phn interview with Recruiter on 5/13/14. Interviewed with Hiring Manager next week. Phn interview with hiring mgr"s superior next week. One more follow-up interview with the Hiring Manager - very smooth process. Recruiter, Hiring Mgr and Hiring Manager's Superior were all very pleasant and easy to speak with.

    Interview Questions
    • What accomplishment in your career are you most proud of to this point?   View Answer
    • How do you organize your efforts when contacting clients   View Answer
    • What items do you think the hiring manager looks at?   Answer Question
    Negotiation Details
    No negptiation - set salary
    Accepted Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Technical Support POS Interview

    Anonymous Interview Candidate in Omaha, NE
    Anonymous Interview Candidate in Omaha, NE
    Application Details

    I applied online. The process took 2 weeksinterviewed at First Data.

    Interview Details

    The Initial call from the Maryland office. It was very basic, she was pleasant. She sent the login for an on-line personality test. A local interview was set up with a manager from [what would be] my group.
    Typical questions, nothing too challenging. Turnover is high, so hiring occurs several times a year and the hiring process

    Interview Questions
    • There weren't any difficult or hard questions. One of the questions was along the lines of "How would you handle an irate customer?"   Answer Question
    Negotiation Details
    No negotiation on pay.
    You can discuss available shifts you would prefer to work.
    Accepted Offer
    Positive Experience
    Easy Interview

Work at First Data? Share Your Experiences

First Data

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.