GEICO

  www.geico.com
  www.geico.com

GEICO Interview Questions

Updated Dec 14, 2014
Updated Dec 14, 2014
369 Interview Reviews

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  1.  

    Auto Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at GEICO.

    Interview Details

    Phone interview: was simple, just asked a few questions about your previous work history. Talked about the job description. See if it was the right fit for you. If you passed the initial phone interview then you go by the head office to do a test. if you passed that test then they send your information to the underwriting department. if they run your driving record then approve you. then you will be called back for a one and one interview.

    Interview Questions
    No Offer
    Average Interview
  2. 2 people found this helpful  

    Product Management Analyst Interview

    Anonymous Interview Candidate in Chevy Chase, MD
    Anonymous Interview Candidate in Chevy Chase, MD
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    Applied through college recruiting and was asked to take a questionnaire regarding various background experiences and project based questions. A couple of days later I was asked to take an assessment given through Excel. You were given two hours to complete this, and there were some insurance related questions, in which I had no prior experience with. Almost immediately after completing the assessment I was invited to talk with a current PMA. It was mostly behavioral and wouldn't worry too much about this round. About 3 or 4 days later I was emailed for an invitation for a final round at their HQ. I would highly highly recommend that you literally research everything about GEICO because they will ask you about the most random history of the company. Like literally, if you actually want this you need to be able to spit out random and useless facts which in my opinion was really dumb. During the actual on site interview I had 4 interviews with a lunch in the cafeteria with current analysts. One of the interviews you have a manager that goes over the assessment with you in detail. LISTEN AND TAKE NOTES. Because in another interview they WILL ask you questions regarding insurance terms. Next you will have an interview with two VP's within Product Management. This is what really turned me off and when one person wanted the most minute details regarding GEICO which was really unnecessary. In addition she was really unprofessional and mean when I didn't have the level of detail she wanted to hear and immediately told me I didn't get the position. Thus I felt that much of my day was wasted and even if it had gone well, I would never in a million years have took it because of her unprofessional actions.

    Interview Questions
    • Just research the company. Additionally they expect you to know insurance terms which was not communicated forth to me.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at GEICO.

    Interview Details

    I have applied twice to Geico. The first time I was fresh out of college and wasn't well prepared.This time I applied for the claims representative position because I felt it would be a better fit for me. I did some background research and thought I'd have it in the bag, but still no.

    I applied on a friday and got a call Tuesday morning that I missed. When I called back she pulled up my file and started the phone interview. Simple questions like ,"Why did you choose the claims position?" and "What is your ultimate career goal". Pretty much everything that I have prepared for. The only question that caught me off guard was, "What have you done to prepare for this position? It is fast paced, requires multi tasking...what have you done?". I sheepishly answered about having to multi task and take on a lot in college.

    All in all I think I did good, but got the infamous, "We'll have a hiring manager review your file and contact you soon". It is pretty apparent that this is the kiss of death and is what I also got last time I had applied. I don't know what I could have done better to move on to the next step of the process. If they by some chance call or email me to do the testing I will update.

    Interview Questions
    • What have you done to prepare you for this kind of position?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Auto Adjuster Trainee Interview

    Anonymous Interview Candidate in Newark, NJ
    Anonymous Interview Candidate in Newark, NJ
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    Long process. Applied a year and a half ago, got to point of role play but had to drop out before the interview for personal reasons. That was 2 months. Reapplied last month and was able to skip the computer test part but still did phone interview and one on one interview. All basic standard interview process. Then I had the role play today. Wow.
    If you don't pass this, you really shouldn't get the job. It was hard. You are basically given a pretend job with a half hour of directions and an hour and s half Tom"work". You deal with "customers" on the phone and in person, you fill out paperwork, and you organize your day based on appointments and a map. Organizational skills are mandatory and you need to be able to remember A LOT of information. They collect all your notes and forms at the end then grade them somehow. If you pass, I think you'll get the job. I worked really hard, I sweated a lot, smiled and did the customer service thing, and think I did ok- I truly dont know though whether I will I get an offer. I'll update as I find out

    Interview Questions
    • Name a time when you had to deal with an angry customer   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The descriptions of the interview process here are generally correct. I made it through the first level of the interview process and took the reading comprehension and spacial relations test remotely from my home by computer. I got the sense that I did reasonably well on these parts of the process and the person who administered the test seemed to confirm this. I was told that another person in HR would be evaluating my application and that GEICO would be getting back to me several days later. Unfortunately I received a generic rejection email stating that my background did not meet their current needs. It acknowledged that I might be curious as to the reasons why they were not interested but stated that it was company policy not to disclose these reasons. It indicated that I could apply to GEICO again after six months.

    Interview Questions
    • The tests had more questions that I could answer. Beyond this, I do not wish to go into detail as I made an undertaking concerning confidentiality before I took the test.   Answer Question
    No Offer
  7.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    I had about four total interviews that all went through essentially the same questions each time. There was also a computer test which was really easy unless you have an IQ of 50 or less. I also completed a role playing assessment which I nailed since I had already been through this process 10 years ago and it was the exact same scenario in the role play. The recruited seemed like a nice guy and even up until the end told me that I was almost certain to be hired since I had done the job previously. I was also told this by the local management team that administered the role play assessment. The final interview was a phone interview with the regional director, regional manager, and the director of the manager development program. They asked the same questions I was asked on the previous interviews. The regional manager wasn't even paying attention during the interview as you could clearly hear him carrying on a conversation in between putting his phone on mute. A few days later, I got a generic email that I was not offered the position. The recruiter left me a message that he was in shock and offered me a job where I would need to move to a rural area 4 hours away, but I would need to do one more interview. No thanks. GEICO does not give a you know what about its employees anyway and is only concerned about being the low cost ***cough****CHEAP****cough*** provider. I'm probably better off.

    Interview Questions
    No Offer
    Average Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in November 2014.

    Interview Details

    I applied online one evening and got an email early the next morning asking me to select a time for a phone interview. The phone interview just consisted of the guy asking me if I could work the hours, how many times I'd missed work in the past year, how training works. Things like that. Not a lot was asked of me as an individual at that point. It was Friday afternoon and he said he could bring me in early on Monday morning for an interview. I got an email detailing the day's interview itinerary and cleared my schedule for a few hours.

    The first thing they ask you to do is take a computer test. Basically, you're doing a simulation of customer calls and a typing test. You do it twice. It starts with thorough instructions. *Familiarize yourself with the tabs.* That's the best advice I can give. The simulation is you filling out forms for claims, service and sales calls or emails. Each call/email is 60 seconds with a timer on top. Fill out what you can and submit within 60 seconds. It's basically in order every time, although sometimes it's in order by the tabs, which can be out of order. I feel like they were all grouped by tab, though, so you were never switching back and forth too much. This is why it's important to remember what's on the tabs. That, in itself, is pretty intuitive. First page is name, number, location, etc for all. Second may be claim info. Third may be pay. Depends on if it's a sales, service, or claims call. So, again, to be successful, familiarize yourself with those tabs. You get to practice first. After that simulation, you do a typing test. I think it's better to go slowly and be accurate, because you can't go back and correct the word after you've spaced. I read online they want you to have higher than 25wpm, which is pretty achievable, so take your time. Then you do the simulation again and another typing test. Very easy. Everyone in my group passed.

    Next is the interview with the HR person. The questions are things like, "Tell me about a time when you dealt with an unhappy customer," "Tell me about a time when you needed improvement," "Tell me about a time when you needed to reach a goal." My interviewer went over my job history and commented on how many jobs I've had. I've worked more than one job at a time in the past, and I guess that's bad? The interviewer types in what you're saying, so have your corporate answers all shined up and simple.

    Interview Questions
    • My interviewer entered my information wrong, so he challenged a few of my answers regarding my work at another company regarding sales goals per quarter, until we uncovered that he'd made an error and we got on the same page. I was surprised to be interrupted/challenged in an interview.   View Answer
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Benefits Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at GEICO.

    Interview Details

    There are 7 steps to the hiring process. I found them to be too long and drawn out. The first is a phone interview, then they invite you in to take a computer exam, afterwards you meet with various people and interview for the position.

    No Offer
    Positive Experience
    Average Interview
  10.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at GEICO.

    Interview Details

    Applied online, received e-mail with an hour, and scheduled phone interview for the next day. The phone interview was mainly basic questions about past employment, availability, etc. Most of it was being informed on the pay, attendance policy, training class start date.

    Interview Questions
    • What would your most recent employer say about your attendance?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  11. 1 person found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO in November 2014.

    Interview Details

    I had a phone interview first which was basic questions (I.E employment experience, education level, and salary requirements). This was followed up by an in office interview. Once I arrived, I filled out paperwork and then waited to take the electronic test. The test was relatively easy if you read the instructions. Next, I waited in the lobby area to find out my results. If the receptionist calls you back, chances are you did not pass. I was called back by a recruiter for the claims dept. After I spoke with her for about 15 mins, I was directed to wait in the waiting area again. About 10 mins. later, the recruiter invited me back to her office. Here, she explained that she wanted to refer me to another position because my credentials matched the criteria. I then spoke with the recruiter for the Management Development Program. I have another interview this Thursday. Wish me luck!

    No Offer
    Positive Experience
    Average Interview

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