GEICO Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (107)
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- Liability Claims Representative (37)
- Claims Service Representative (36)
- Supervisor Leadership Program (29)
- Claims Representative (26)
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- Insurance Sales (4)
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- Claims Service Representative II (4)
- Claims (4)
- Service Counselor (4)
- Emerging Leaders Program (4)
- Auto Damage Trainee (4)
- Service Representative (3)
- Information Technology (3)
- Actuarial Associate (3)
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 days - interviewed at GEICO.
Interview Details – Online app, phone interview, in office interview, computer test, manager interview. If you have passed computer test and offer to have manager interview you've gone pretty far. I'm not sure why the hiring process is so difficult, I would have expected more out of the job environment. A lot of people behind that door aren't professional.
Interview Question – Keep calm and be honest and yourself. You'll be fine, it's not as hard as they make it seem. Answer Question
Negotiation Details – Ask as many questions prior to accepting. It's a lot to PTO, and hours/days, Comp day and switching shifts is so confusing.
Auto Insurance Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at GEICO.
Interview Details – Phone interview, Face to face, Role Play, phone role play, multitasking test, hair sample for drug test. If you can make it passed the face to face, the rest is fairly easy.
Interview Question – Repetition of questions. Checking for descrepincies Answer Question
Customer Service Interview (Positive Experience; Difficult Interview)
I applied online and interviewed at GEICO.
Interview Details – 1st phone interview. week or so later.. testing in the office to see if you if you the aptitude to adjust and learn quickly and typing. if you pass; you go through simulated customer service routine of about 3 calls; pass that you go interview w/ HR person.. pass that ... you listen to calls for about an hour. then you interview w/ a depart Manager.. all that in one day. about 1 week late if you pass that.. final step drug testing (hair sample) inch wide.
Interview Question – Simple questions Answer Question
Negotiation Details – No negotiation
Very Difficult Interview
Auto Damage Adjuster Trainee Interview (Neutral Experience; Very Difficult Interview)
I applied online and the process took 2+ months - interviewed at GEICO.
Interview Details – I applied to Geico online and heard back from someone a few days later. This was the first interview, about 15 minutes on the phone. They asked very generic questions about my resume and some about the job. At the end, I was told I "passed" and they wanted me to take some tests.
About 2 weeks later I went to an office and took two tests which took a total of 15 minutes. The first was pictures of blocks and you had to correctly guess how many were touching each one. The second was reading a paragraph and answering multiple choice questions. The tests are timed. After the tests the answers were collected and we were sent on our way.
I didn't hear back from them for about 2 weeks. I actually assumed I didn't get the job for some reason or another, but then I got a phone call from a different manager and they wanted to do a phone interview. This was a much longer and in depth interview that lasted about 2 hours. Your basic interview questions and info about the job. At the end of that interview I was told I had moved on to the NEXT step.
The 4th step was the dreaded "role play" interview. I went to a location and sat in a fake office. I was given 35 minutes to listen to a cd with instructions and read along with the cd as well as organize the paperwork on the desk. Then for the next 2 hours or so, 2 managers call you on the phone and walk in pretending to be customers in scenarios you have to handle. This was really difficult as you don't have much training as to what to do and they are specifically trying to throw you curve balls. There is no way to study or prepare for this part of the process, just try to relax and keep your cool, and give the best customer service you can while applying company policies.
Approximately a week later, I was called and told I had reached the FINAL step. I met with a manager and he asked me about my availability and if I would be willing to work more when needed, if I would be able to attend the training, ect. Then they offered me the job on the spot.
The interview process was very long and the role play part was brutal. If you can get to the role play part, and pass it, you're in.
Interview Question – The role play interview was like nothing I have encountered in the interview process before. They really try to trip you up and make you give bad service or fill out papers wrong. View Answer
Negotiation Details – No negotiation. They were right up front with the pay from the first interview.
Very Difficult Interview
TA2 Claims Adjuster Interview (Neutral Experience; Very Difficult Interview)
I applied online and the process took 2 weeks - interviewed at GEICO in March 2012.
Interview Details – 1. Application
2. Phone Interview
3. In house testing
4. Interview with recruiter
5. Mock phone call
6. Meeting with manger of the department - probably the hardest part of it.
7. background/drug screening
Interview Question – Tell me why I should hire you? What about you makes you the best of the best? View Answer
Negotiation Details – No the salary is set depending on what level you enter, what city you live in for Claims Department.
GEICO Sales Representative Interview (Positive Experience; Easy Interview)
Interviewed at GEICO
Interview Details – This was my first phone interview out of college so I didn't know what to expect but the interviewer was very polite and made me sound like I could be an important part of their company which gave me the confidence to keep pursuing the job as well as others.
Interview Question – We're you ever late to your current job View Answer
Reason for Declining – The hours
Management Development Program Interview (Positive Experience; Difficult Interview)
I applied online and the process took 1 week - interviewed at GEICO in June 2014.
Interview Details – First off, every encounter I've had with the recruiter has been positive so far. This process so far is going quickly despite the fact that there are many steps to the interview. First, there was the phone interview that was simply based on past experience and asking about my motive for applying. Next, there was the typing, multitasking, personality, and supervisor preference exams. After each two, my recruiter came out and said that I had done very well, so we'd continue to the next "round," if you will. I didn't finish one of the questions in the given limit, and I was still okay. Next, we just had a conversation about my preferences in departments, we decided to apply for customer service for sure. But we also discussed my leadership history and such. She let me take a lunch break before continuing on with the roll playing. My recruiter wasn't very tough on me for that exercise, but I've heard of worse. The point though is just to keep your cool and follow the instructions in the packet. After that, I got to move on to a quick interview with two HR managers. Then they sent me home to wait for a call telling me that I get to do the final interview with the customer service managers. I get the feeling that you could be cut at any time during the 4 hours. It's definitely a pretty stressful/ nerve racking environment. But, considering the fact that they are searching for their future leaders, they need to test your ability to be in a stressful situation. It turns out that I did get to do the interview with the customer service managers. First I sat in on a few calls with a CS associate. After an hour, they brought me in to meet with the cs managers. There were three in the room during my interview. They were fairly relaxed but serious. One lady helped guide me somewhat when they wanted me to delve a bit deeper. Overall, I was nervous about that, but ultimately, they encouraged me to ask lots of questions. It became very conversational. I've seen prior complaints about the pay, but according to my recruiter, pay increases in little time based on merit.
Interview Question – Expect to be asked about the details of your leadership history as we as some circumstantial questions. View Answer
Negotiation Details – I knew from the start that I could expect to be paid 43k/year.
Auto Damage Adjuster Trainee Interview (Negative Experience; Difficult Interview)
I applied online and the process took 4 weeks - interviewed at GEICO in May 2014.
Interview Details – About a week after applying online I got an email asking to call to set up an appointment for an phone interview. The interview was for a week from that date. Basically all they asked was if I was okay with all the job requirements. Examples are - Are you okay with traveling? Are you okay with working in dangerous area? Would you be willing to relocate? It's pretty obvious they want you to be okay with anything they throw at you, even though most are pretty unlikely.
After this they set up the next interview which is a computer type test. After filling out some paperwork -which was pretty redundant since they had my resume and online applicaton- they moved 4 of us to a room with computers. The test was half spacial recognition and half reading comprehension. The first half was reading paragraphs and answering simple questions about them. I found it easiest to read the question then read the paragraph for the answer. The other part is a picture with a bunch of rectangles. It's a 2D drawing but you have to imagine it in 3D. The questions ask how many other rectangles are touching the one they ask about. It's important to think about the back of the image because some may be touching in the back but you don't see it in the front. The whole thing is timed but its better to not finish than rush and get things wrong.
After you're done you sit back in the waiting area. The person administering the test came up and let us know we passed after about 10 minutes. She said that we'd be contacted about the next step in a few days after a driving record check. I ended up calling HR about a week later and asking about the next interview and the woman set it up during the call for the next week.
This interview was in the garage area. I was interviewed by one of the supervisors then did a roleplaying scenario. They let you listen to a tape and give you a transcript of the tape in front of you. I chose to read it since I read faster than the tape talked. You have to pretend you're an adjuster for a fake company and do things like negotiate prices over the phone and in person, write out checks and map out your route for a day. It's a bit hectic but as long as you keep things in organized piles it isn't too bad.
After this I was told I would hear from them in a few days about whether I passed or not. About a week later another manager called and asked me to come in for another interview. It was pretty much the same types of questions as the last one. Nothing tricky- why do you want to work for geico, what skills make you a good fit for this position, do you know what your responsibilities will be? I was offered a position at the end of the interview and after he filled out some paperwork he walked me to HR to fill out more paperwork and have my picture taken (so look good!) The woman who helped me gave me an employee handbook and a checklist of things to submit. I had to go for a drug test/physical. It is a hair test and the physical is literally them asking your height and weight, taking blood pressure readings and an eye test.
They give you the opportunity to request any time off that you may need off during the next 90 day period which is important because once you're hired you can't ask for time off for a while.
They also do a credit check and background check. They do a very thorough background check and hire a company to check your previous employers. If one is out of business they want W2s and if you don't have those you have to get tax receipts from the IRS. My hiring process is being held up because the company is claiming to have issues verification a previous employer but the employer hasn't even received a request.
Interview Question – None of the questions were difficult or unexpected. They were about what you'd expect for this position. Answer Question
Negotiation Details – There was no negotiation. Their salary is set.
Very Difficult Interview
Auto Damage Trainee Interview (Negative Experience; Very Difficult Interview)
I applied through other source and interviewed at GEICO.
Interview Details – Attempted to internally transfer from call center to Auto adjuster trainee in another state. The process was drawn out for 6 months. I went through all the interviews, role plays, ect and passed. The manager told me that even though I passed, he still thought I would fail out of the 3 month training school. After being jerked around for an additional month after my interview, I put my resignation in with the company and accepted an offer elsewhere.
Interview Question – The Role play was very hard. I was told the exact process and questions asked by co-workers that did it, and It was still hard. You can't prepare for it. Answer Question
Reason for Declining – Process to long, Manager unprofessional , received better offer from a company that was excited to hire me.
Very Difficult Interview
Licensed Insurance Agent Interview (Positive Experience; Very Difficult Interview)
I applied online and the process took 3 weeks - interviewed at GEICO in August 2011.
Interview Details – Interview process was lengthy and hard. There was phone Interview, 2 in person, interviews, and testing. Although a lengthy process, they are trying to find the best canidates. Good interview and personal skills are a must!
Interview Question – The most difiicult questions were reguarding how to balance efficiency and great customer service. Answer Question
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