GEICO Interview Questions

Updated Mar 25, 2015
Updated Mar 25, 2015
344 Interview Reviews

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  1. 35 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at GEICO.

    Interview Details

    Please review previous post for details regarding the interview process. It is definitely one of the more challenging interview processes I have been a part of. I will say, if you plan on applying for the position and do not read about the process, you are doing a great disservice to yourself.

    Time frame took about 3-4 weeks:

    1) 30 min. Phone Interview: General interview about interests in the position, previous experiences, background. Explained the training process, reviewed any questions or concerns.

    2) Timed Comprehensive Test: I thought this was a pretty easy test. Logic and Analytical questions, as well as, spatial relations. Only weird part is they have you call and put the phone down with them on mute as they are "administering" the test.

    3) 1 hour Phone Interview: Another phone interview with an HR recruiter more in depth and specific, STAR model questions and answers.

    4) Face to Face Interview approx. 1 hour: it was nearly identical to the previous 1 Hour phone interview except it was with a Supervisor in the area I was applying for.

    4.5) They had time to squeeze in the Role Play into this face to face interview approx 2 hr: Refer to previous comments for more details. Essentially, you're put into a room, CD plays reading to you the papers that you are given. Just read them and pull out sheets that have "essential" info to the role play. (Use common sense, there are a lot of papers but there are a few that have things like warranty timeframes and deductibles for the role play). Employees come in and call your cell phone to give you information and you have to fill out forms for about 4 claims that you are "working" and "inherited" from a co-worker on vacation. I believe the way you treat the "customers" is whats important. You will get an angry body shop worker thats upset with your estimate, just negotiate, and stay cool. Greet every person you speak with respectfully and "put them at ease". Pretend its the real job.

    5) Final Face to Face 1 hour: This part may be unique to my interview, but upon completion of the Role Play, I was told by the supervisor I did a great job, and he wanted me to meet with one more person. The person was the District Manager. Had another face to face interview, very casual. Pretty conversational. DM was very honest, said he did really get to read my files yet, so did so while I was there. Went over my previous positions, goals, and ambitions with the company. After about 45 mins, he offered me the position on the spot. Negotiations took place, and I accepted.

    6) Offer was contingent with a passing Drug test and Background check.

    Interview Questions
    Negotiation Details
    Negotiation was done, based on previous insurance and claims related experience, I was able to negotiate a higher than entry salary.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    The interview process lasted approximately 6 hours. It consisted of 2 computer simulations - which were very easy and did not require a lot of mental stamina. I sat around a lot - waiting for the next set of instructions. I had two interviews that day with HR. The first one was with the HR personnel who gave me the initial phone interview. The interview was just to gain more information on what was on my resume. The second interview was with the Director of HR who wanted to know why I wanted to work for Geico. Stay focused on growing with Geico. Also, there is a simulation, which lasts for 30 minutes. It is not challenging if you are accustomed to multi-tasking. I did not find it fast pace nor difficult

    Interview Questions
    • How do you deal with employees who are complacent?   Answer Question
    • Q: What was one thing that they asked you? How do you keep track of multiple work requirements   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Auto Damage Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    They do hair tests, so if you do drugs, don't even attempt it. They put you through about 4-5 hours of interview (they don't even tell you that they are taking up half of your day if you are successful). It starts with skills test. You start with about 15 people in the room, after the 5 tests only myself and another guy were left, and he never made it through school. School is about 3 months and it prepares you for about 10% of your job. School is completely boring and you have to study!! You must maintain a B+ average or they will give you a plane ticket home and that is the end of your job.

    Interview Questions
    • They will ask you to do a role play. You must negotiate and be nice. If you smile be nice and are a tough negotiator, you will do fine. Oh, they also make you fill out a map of your (remember this is role play) busy day with distances, and they grade you on if you took the shortest distances or most economic drives to get to your destinations ALL WHILE DOING THE ROLE PLAY (testing your time management skills)   View Answer
    • Why do you want to work for GEICO, what do you know about GEICO, tell me about a time you had a difficult customer   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Management Development Program Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at GEICO.

    Interview Details

    Brief interview, basic questions, very nice guy. Walked in, shaked hands, some small talk and he went over a list of questions he had. I answered them one by one and I asked questions throughout the interview rather than at the end of it which allowed an easy flow throughout. Overall a really nice experience.

    Interview Questions
    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Insurance Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at GEICO.

    Interview Details

    Literally the hardest interview process I have ever had. Online survey, phone interview, typing test. hr Interview, phone role play and management interview. Drug test is hair sample. After that you wait and then they come back on the room with a decision. Total interview process was about 8 hours.

    Interview Questions
    • Name one time that you gave incorrect information to a customer. What did you do and how did they respond.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in March 2015.

    Interview Details

    Once the application is filled out online, a link is sent by email to complete a personality test. If you score well on the personality assessment, someone will contact you to do a phone interview. If the phone interview goes over well, you are then asked to go into the hiring location to complete computer testing. If you pass the computer and typing tests, you are then asked to stay for the rest of the interview process. The rest of the process consists of a face-to-face interview, role playing, job shadowing, then a final interview with the hiring manager of the department. Once you get through the role playing part of the assessment, everything else is pretty much smooth sailing. It is a rather long process but be patient and have a great attitude to show them you really want the position. It generally takes anywhere from 4-6 hours if you are going to be offered a position for the whole process in one day.

    Interview Questions
    • The interview questions are all based on the behavioral model interviews. Just remember to think about your answers and situations and use the STAR method when answering. STAR: Situation, Task, Action taken, and Result.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at GEICO in March 2015.

    Interview Details

    Arrived at 7 for a 7:30 am interview. You can not enter the building until 7:30 so this was a waste of time. Computer test for typing proficiency and ability to multitask. The simulation is designed to overwhelm and see how an applicant handles pressure and ability to enter data accurately into a fake healthcare program from phone call and email transcriptions. This is timed. After passing (some in my group did not ) a supervisor brought me to sit with a liability claims rep for about an hour. They will explain their job and show you software you know nothing about. Everything will seem overwhelmingly foriegn. PAY ATTENTION TO WHATS GOING ON AS THEY WILL ASK YOU WHAT YOU LEARNED AND EXAMPLES OF THE TYPE OF CALLS THE REP HANDLED. Now the CHALLENGING part in my opinion is the interview. It lasted about 45 minutes and they asked many detailed situational questions. Have 3 or 4 stories of workplace success that show skills in problem solving, multi-tasking , and customer interaction. Be prepared to go into specific detail because they will make you elaborate and are fishing to see if you are full of crap . After the inquisition , if you do well, you will be asked to undergo another long interview with similar questions from the hiring manager, Your future main boss. Again be prepared to share specific work experience. emphasize problem solving, multi tasking, and being able to work in a fast paced call environment and you've got it. IF YOU DO NOT PREPARE FOR THIS INTERVIEW YOU WILL GET EATEN ALIVE.

    Interview Questions
    • Give an example of when you were asked to achieve a challenging goal in your prior work experience? How did you achieve this goal? Give an example of ... How would you handle a customer who ... etc.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    I applied online. Then I got a call to schedule a phone interview. After the phone interview I had to go in the office to do a computer test. I passed a test, so then I need to schedule for another phone Interview.

    Interview Questions
    • Tell me about a difficult customer you've had to deal with and what did you do?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  10.  

    PMa Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    I applied online,submited the resume, cover letter, then the HR contact me and request for official transcript copy, finished a questionaire, basiclly just some math questions, but it does have some insurance terms inside it, then if you are good, you will get a invite for phone, most behavior questions, then waiting for the onsite

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Technology Development Program Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through college or university – interviewed at GEICO.

    Interview Details

    Had a phone screen, then went on site for half a day. Everyone was very friendly, but the reimbursement process for travel and food was not very well organized. The recruiter said she would calculate how many miles I drove and reimburse me for that (never specified an amount) and then later send a check to my permanent address without notifying me. The check was only $30... and I drove over 100 miles....

    Interview Questions
    • Met with the manager and discussed things on my resume and then branched out from there for about an hour. No real coding done.   Answer Question
    Declined Offer
    Neutral Experience
    Easy Interview

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