GEICO Interview Questions

Updated Jul 27, 2015
439 Interview Reviews

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  1. Helpful (66)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at GEICO (Virginia Beach, VA) in April 2015.

    Interview

    I went in after the phone interview for computer multitasking test I passed. Then i did my interview with a member if a HR i passed. Then I did my role playing task and after that follow up questions. Then they said they will contact me in 2-3 days after a hiring board approves it. Does this mean I did not get it.

    Interview Questions

    • Name a time where you did not agree with your supervisor or manager decision. What did you do?   Answer Question
  2.  

    Senior Systems Analyst II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Went through a series of interviews, including a panel interview where I had to prove my analytical abilities and problem solving skills. There were a variety of questions about SaaS, IaaS, PaaS, along with SOA and ITIL. I was also given a hypothetical scenario of building an ATM. the exercise required me to break down the project into implementable chunks. I also had to illicit requirements from my interviewers to know exactly what to build.

    Interview Questions

  3. Helpful (1)  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at GEICO.

    Interview

    It was talked about like a much more strenuous process. I applied on their website, was contacted via email for a phone interview, and then during phone interview was told I qualified for a better paying position and the woman forwarded my application to that department instead of keeping me at entry level. After the phone interview, I was contacted to complete a computer based assessment at their office. Upon passing, a face-to-face interview was set up and spoke to a Supervisor, sat with an adjuster to get an idea of the job, and then a manager (all in one day). Was offered the job (contingent on me passing a drug test, which I did) and came back a few days later to do paperwork at HR.

    Interview Questions

    • What do you look for in a claims adjuster - and why would you be good at it?   Answer Question
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview

    There were 5 steps to the process. Application, phone interview, typing test, simulation and department interview. You have to pass each one to move on to the next. They are extremely interested in how you handle the phone simulation. It is a major factor in the decision to move people forward in the hiring process.

    Interview Questions

    • How long do you plan to stay with the company?   1 Answer
  6.  

    Supervisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at GEICO.

    Interview

    Very laid back nothing to freak out about. Just be prepared to share why you would be the best leader. What would you bring to a team and the morale? Why should they pick you over anyone else?

    Interview Questions

    • Why are you the best for this job?   1 Answer
  7.  

    Actuarial Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at GEICO.

    Interview

    1. Submitted online application through website 2. Contacted by HR and filled out a questionnaire 3. Did a short analytical test in Excel with basic finance, insurance, business questions (about a 2 hour time limit from when you are emailed the file). There's nothing with complicated math but some insurance terminology can be foreign without experience. 3. Phone interview (~20 minutes). Standard, straightforward interview questions to gauge how interested you are in the company and how serious about being an actuary you are. 4. In-person interview (full day with about 4 different interviews covering different topics)

    Interview Questions

    • Where do you see yourself in ten years? Why do you want this position?   Answer Question
  8.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 3 weeksinterviewed at GEICO.

    Interview

    Interview process is pretty extensive. They'll ask you basic behavioral questions. You'll have to go through a phone interview, then come into the office for more one on one interviews. take assessment test. Than do a RolePlay to test your skills. Then one more interview with the managers

    Interview Questions

    • Why should we hire you? Why do you want to work as an auto adjuster?   Answer Question
  9.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 5 daysinterviewed at GEICO (Lakeland, FL).

    Interview

    The interview process was very long. First, I had to fill out a personality assessment online which took about thirty minutes. Next, I had the option to select a time for a phone interview. The phone interview was very simple. They just outline job requirements, dress code, attendance expectations, etc. At the end of the phone interview, I was given an invitation to interview in person. If you interview in person plan on spending several hours there. The first thing I did is take a computer multitasking test and typing test, which is extremely easy if you follow the instructions. That portion lasted about 45 minutes. Next, I was invited back for an interview with HR, which took about another 45 minutes. They ask detailed questions about customer related situations, so be prepared to answer these. After that interview, I was taken back for a role play test that is tailored to whichever position you are applying for. They give you about thirty minutes to look through a set of papers and files and then start making mock phone calls. I think the most important part of this portion is to make sure to be sympathetic and understanding to upset customers, while also delivering accurate information. It is a bit stressful and I was surprised that I passed, to be honest. Next, I was called upstairs to shadow an employee and shortly after I was offered a position. The entire interview process took 6 hours. It was a good experience.

    Interview Questions

    • Why do you want to work at Geico?   Answer Question
    • Why should we hire you?   Answer Question
    • Describe a time when a customer was unsatisfied with the service they received and what you did to help them?   Answer Question
    • Describe a difficult situation with a customer that you solved?   Answer Question
    • How do you feel about being on the phone all day with little breaks in between?   Answer Question
  10.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3+ weeksinterviewed at GEICO (Houston, TX) in July 2015.

    Interview

    I was referred by a current employee. Initial communication was with Hiring manager about application and assessment. I had a phone interview scheduled and was then offered to go in for skills(multi tasking/typing test-TEST) and first part of the interview. 5 out of 6 of us made it to the next steps. Then had a situational interview as well as talked about my previous work experience. Stepped out and went back in to a role play environment (via phone-kind of challenging) I think they are looking to see how you handle the call and under pressure even if you don't know the answer right away. PASSED ! (I was a bit nervous didn't know how well I did, but I did well enough) ADVICE-remain calm, cheerful and positive. NEXT STEP! Listened to a few calls with a current employee. And finally had my last interview with another manager. If you make it to listening to the call... You pretty much have the job!! The last interview wasn't so bad, but the last interview will either make you or break you by your responses I'm sure... situational questions (how did you handle this situation.. What would you do...) also went over my resume. Was offered the job !!!!! (:

    Interview Questions

    • How did you handle this .. What would you do.. Why should we we offer this position to you... What can you bring to the company.... Why do you want to work at geico...   Answer Question
    • Why do you want to work at geico   Answer Question

    Negotiation

    No negotiation. $15.55/hr

  11.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at GEICO (Macon, GA) in July 2015.

    Interview

    I applied online and afterward immediately got an email to take an assessment, then the next day around noon a recruiter called me and asked me a few questions and told me to come in for a face to face interview on Monday at 10:15 am.

    Interview Questions

    • Why have I made the decision to leave my current employer   1 Answer
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