GEICO

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GEICO Interview Questions

Updated Dec 13, 2014
Updated Dec 13, 2014
316 Interview Reviews

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  1. 6 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at GEICO.

    Interview Details

    Please review previous post for details regarding the interview process. It is definitely one of the more challenging interview processes I have been a part of. I will say, if you plan on applying for the position and do not read about the process, you are doing a great disservice to yourself.

    Time frame took about 3-4 weeks:

    1) 30 min. Phone Interview: General interview about interests in the position, previous experiences, background. Explained the training process, reviewed any questions or concerns.

    2) Timed Comprehensive Test: I thought this was a pretty easy test. Logic and Analytical questions, as well as, spatial relations. Only weird part is they have you call and put the phone down with them on mute as they are "administering" the test.

    3) 1 hour Phone Interview: Another phone interview with an HR recruiter more in depth and specific, STAR model questions and answers.

    4) Face to Face Interview approx. 1 hour: it was nearly identical to the previous 1 Hour phone interview except it was with a Supervisor in the area I was applying for.

    4.5) They had time to squeeze in the Role Play into this face to face interview approx 2 hr: Refer to previous comments for more details. Essentially, you're put into a room, CD plays reading to you the papers that you are given. Just read them and pull out sheets that have "essential" info to the role play. (Use common sense, there are a lot of papers but there are a few that have things like warranty timeframes and deductibles for the role play). Employees come in and call your cell phone to give you information and you have to fill out forms for about 4 claims that you are "working" and "inherited" from a co-worker on vacation. I believe the way you treat the "customers" is whats important. You will get an angry body shop worker thats upset with your estimate, just negotiate, and stay cool. Greet every person you speak with respectfully and "put them at ease". Pretend its the real job.

    5) Final Face to Face 1 hour: This part may be unique to my interview, but upon completion of the Role Play, I was told by the supervisor I did a great job, and he wanted me to meet with one more person. The person was the District Manager. Had another face to face interview, very casual. Pretty conversational. DM was very honest, said he did really get to read my files yet, so did so while I was there. Went over my previous positions, goals, and ambitions with the company. After about 45 mins, he offered me the position on the spot. Negotiations took place, and I accepted.

    6) Offer was contingent with a passing Drug test and Background check.

    Interview Questions
    Negotiation Details
    Negotiation was done, based on previous insurance and claims related experience, I was able to negotiate a higher than entry salary.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Claims MDP Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 Rounds. Not very difficult at all. Standard resume interview for the first round. Second, interview with manager and scenario testing. Third round with the Director and AVP. Questions are straight forward. If you're a good person you shouldn't have too much difficulty

    Interview Questions
    Declined Offer
  3.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    she is very respectful and nice person, the interview atmosphere was relaxing. She also introduced a lot about the program to give candidates a big overview about the program.

    Interview Questions
    Accepted Offer
    Average Interview
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  5.  

    Claims Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at GEICO.

    Interview Details

    I was chosen to interview from campus recruiting. There were quite a few steps. There were two phone interviews, an in-person interview/testing, and a final interview. Honestly, I thought it was a little excessive. The testing isn't very difficult, but it can be a little confusing especially with all of the paperwork. They chose to offer me the position and I accepted it.

    Interview Questions
    • The questions are pretty much all behavioral. The most difficult part is the simulation/testing.   Answer Question
    Negotiation Details
    There is no negotiation. They offer you a specific number and you either take it or don't.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    Pretty much applied then recieved a email the following day to set up a phone interview then they ask you to come in if they think you are a fit for Geico for pre employment.

    Interview Questions
    Negotiation Details
    You would basically do your best and know gow to multi task
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    MDP Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took a weekinterviewed at GEICO.

    Interview Details

    Phone screen and then in person interview with testing and personality assessment, Panel interview with RVP, AVP, and other management. Standard style interview. 3 interviews for overall process.panel interview includes a presentation on what leadership means to you and must be 15 minutes or shorter.

    Interview Questions
    • None all were pretty standard. Prepare your experiences so that you can answer their questions   View Answer
    Negotiation Details
    Non- negotiable
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate in Katy, TX
    Anonymous Interview Candidate in Katy, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at GEICO.

    Interview Details

    Entire process took about 3-4 weeks, started an application online which resulted in a 20 min phone call interview. After the interview I was emailed a link for a timed test online...which i passed and moved on to the on site interview/assessment test with role playing involved... Granted it is very difficult and they put a lot of pressure on you.... But if you are suited for the this job you will pass this test...Geico is sending you off for 3 months of training flight/hotel/transportation covered...nothing wrong with assuring their investment doesn't go to waste. After I passed the test i came back to the Geico office to have an interview with the HR hiring Manager who asked me a series of questions about experience and why I applied for this job, pretty straight forward. After I left i got a call about an hour later saying I got the Job... i went back for background check/drug test/ credit check...

    Interview Questions
    Negotiation Details
    Straight forward $40k starting and you move up after training depending on your performance in the field.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Former TCR1 Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took a dayinterviewed at GEICO.

    Interview Details

    Marathon of an interview for new office opening. It starts with testing. The testing consists of a typing test, a simulation that is closely related to multitasking on the job, and I think it also included a grammar test. This testing lasts about 15 minutes.

    If you pass, then you go to the next test, a question and answer interview. You answer questions like what you know about the company, if you were an animal which would you be, naming a time when you handled a difficult customer and what you did to resolve it, naming a weakness you have, and describing a time when you had to resolve a conflict...etc. If you want to be successful, take time to buy a clear binder and type out the questions and answers and place them in the clear front slip of the binder. This trick has got me an offer from ACCC, Allstate, GEICO, and RMS within two weeks and makes you think out the answers.

    If you pass the initial interview, then you do role play. The interviewer will give you about 25 minutes to look over a fictitious policy and conditions within it and also there will be other folders filled with fictitious customer's info in them. The scenario entails the interviewer calling you from another room and you handling her call on behalf of the fictitious company you represent as she plays as though she's different customers. You have to answer the fictitious customer's questions and do this promptly and utilizing the customer's specific folder to resolve setting up their services. This can be challenging, just don't be afraid to put the interviewer on hold.

    If you pass this part you meet the site's director, if you make it here you probably have the job so long as background is ok and you do not answer his/her question's stupidly. He/She will ask standard interview questions like: what did you do at your last job, name a time when you had to give a customer bad news, and may ask you do you feel as though you can handle the job.

    If you pass this, (since my office was so new my hiring class did not get this step because there was no one to sit with) you get to sit and observe an adjuster doing the job. Take notes! Ask what system they are using, how many claims they get, what they find most challenging... etc.

    If the above steps are passed they will likely tell you that you have the job on the spot, go over benefits, and have you sign forms for a background check. Drug users take note, the drug test uses hair samples and not urine.

    The process took 6 or 7 hours and is grueling like the job, therefore if you pass you will know what to expect. Enjoy.

    Interview Questions
    • If you could be any animal what would it be?   View Answer
    Negotiation Details
    You take what you get, no negotiation.
    Accepted Offer
    Negative Experience
    Difficult Interview
  10. 1 person found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Application Details

    I applied online – interviewed at GEICO in November 2014.

    Interview Details

    The interview process is very extensive but not too hard. It includes a typing test and practice trial customer service phone testing done by management to test you on dealing with uneasy customers. Expect to be there 5-6 hours.

    Interview Questions
    • Not really difficult questions, the part that is more difficult is the role playing and you do not know what to expect. All scenarios are different. You have to be able to handle a lot of paperwork via computer while handling the uneasy customer.   Answer Question
    Negotiation Details
    Pretty much took what they offered, in the initial phone interview I had already accepted the offer.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    Interview questions were standard. Interviewer asked questions from a booklet and took notes while you answered. Everyone at Geico that I met and spoke with was very nice and personable. It seems like a great place to work. However, it just wasn't the job for me.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview

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