GEICO Interview Questions

Updated Oct 10, 2014
Updated Oct 10, 2014
302 Interview Reviews

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  1.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    Interview questions were standard. Interviewer asked questions from a booklet and took notes while you answered. Everyone at Geico that I met and spoke with was very nice and personable. It seems like a great place to work. However, it just wasn't the job for me.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Management Development Program Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    Anonymous Interview Candidate in Fredericksburg, VA
    Application Details

    I applied online. The process took 3 weeksinterviewed at GEICO in October 2014.

    Interview Details

    Went through a 30 minute phone screening - asked about my leadership experiences, why geico, why the specific department I picked. The recruiter missed my first phone call due to a meeting that ran overtime, so we had to reschedule for another time the following week.
    After that, went through a longer phone interview for an hour. Asked about different scenarios and how I would handle them within my department as a leader/associate.
    Moved on to final rounds but decided to stop there since it didn't seem like a place I wanted to work.

    Interview Questions
    • If an employee keeps making excuses for poor performance, what would you do as their supervisor?   Answer Question
    Declined Offer
    Neutral Experience
    Average Interview
  3. 7 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at GEICO in September 2014.

    Interview Details

    The hiring process is 5 steps. Initial phone interview where a recruiter mainly goes over the job details and description and asks a couple of questions confirming your resume details. This is essentially to feel out your interest for the job, lasts about 15 minutes. They then send you a link to do an online reading comprehension assessment and spatial recognition exam. If you pass they schedule a 2nd phone interview. The second phone interview is 30-45 minutes and goes in depth into your resume and job history. They ask typical interview questions, such as "describe a time when you've dealt with a difficult customer" and some specific to the job, such as "say that you wrote an estimate to repair a car door and put 6 labor hours on the estimate, which is the standard labor hours. A body shop manager approaches you and says you are cheating your customer out of a good repair because they need 9 hours to repair the door. What would you say?" etc. They are essentially looking for you to tell them how you would negotiate on the labor hours. If you do well in the 2nd phone interview, they then schedule you at a local express repair location for a role play interview. The role play interview is very in depth and not like any interview I've ever done. You are given 30 minutes plus an additional 5 minutes to go over their provided materials. It's a 20 page packet of papers with instructions, and they have a CD playing along with someone reading what's written in the instructions verbatim that lasts 30 minutes. You're also given other paperwork like fake estimating forms, a town map, a schedule to fill out, and blank checks. Essentially you are a rep for an imaginary equipment repair company and the instructions outline your job duties, how to help customers by explaining the claims process, and how to negotiate with the repair reps. Then they give you fake claims folders and you get to work. They call you on the phone twice, have you call someone once, and have a "customer" come to your "office" and have a "repair rep" come to your "office". One customer and one repair rep scenario they are easy to deal with, and one customer and one repair rep scenario they are more difficult to deal with. As long as you are courteous, call them by their fake names, answer their questions nicely and as accurately as you remember, and negotiate in some way with all the repair reps, you will be fine. The role play might sound a little ridiculous, but if you aren't able to handle most of what they are trying to act out with you, you are not suited to do this job. It's pretty fair of them to go through something like this considering they are going to be investing a huge chunk of company time and money to get you through 3 months of full time paid training. If you pass the role play, they will either schedule you for an interview with a manager when they're available, or have you do the interview right away if a manager's there. That final interview is pretty similar to the 2nd phone interview, but in person. If you get the job, you have to fill out paperwork for a background and credit check, motor vehicle record (to drive company vehicles) and then go for a drug test (hair test) and physical within 72 hours.

    Interview Questions
    • Are you ok with going to bad parts of town to do this job?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Met with HR...the interviewer and l sat in seperate offices and role played different scenarios. I had to pick up phone, respond to anxious customers, angry customers. Lasted about an hour.

    Interview Questions
    Negotiation Details
    No negotiations..all given the same salary
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 5 weeksinterviewed at GEICO.

    Interview Details

    H.R. is the worse ever. Took me over 2 weeks to get background approved. I had to show past W2's for conformation that my employement was real. I was off by a month on my resume on a job that was from 7 years ago. I had to write an apology to H.R. telling them I made a mistake.

    Interview Questions
    • The final process they put you through a test, that makes most people freak out and leave. It's a 3 hour pressure test. This company is like a cult, and I highly recommend working for any other company. I also interviewed with 2 other companies for similar position. Their process is nothing like Geicos, it was a breeze compared to Geicos. What an awful company, and terrible H.R.   Answer Question
    Negotiation Details
    No negotiation you take it or that's it.
    Accepted Offer
    Negative Experience
    Difficult Interview
  7.  

    IT Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online through their company portal. First step was a phone screening interview, which was mostly behavioral. Second step was a on-site interview with that focused on a variety of topics including Software Development Life Cycle and OOP questions.

    Interview Questions
    Accepted Offer
  8. 4 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at GEICO in September 2014.

    Interview Details

    I am blown away by the extensive process for interviwing for this position. Apparently GEICO makes about a $120,000 investment in each adjuster trainee they hire, so they don't play around (nor should they). I work in insurance at the moment (sales side for another carrier) and applied on line in August. About 2 weeks after I applied online, I got a call from the local manager and had a short 5-10 minute phone interview, basically explaining the position more than getting to know me. I showed up 3 days later for the "blocks" and reading comprehension test. This is REALLY not hard if you have common sense. You get a work sheet that has different 3-D images of blocks stacked on top of each other and you have to note how many blocks each block is touching. You need to go quickly through this, but be accurate. The woman beside me did maybe 4-5 images to my 10 and didn't make it through. Next was a hand out that had about 5-6 different short essays on topics. You read the essay and answer general comprehension questions. SUPER easy, no tricks on it. Just get through it quickly and correctly. Seriously, this was 9-10th grade level skills.

    That was the 1st step. After that I moved on to the one on one interview. Very standard interview questions that GEICO establishes. Tell me about a time you had an upset customer, etc. No surprises or curveballs.

    The toughest and hardest part was the dreaded role play. That is what is designed to get rid of any weak links or people who fluffed through the initial parts. You will get 30 minutes to listen to a cassette tape (yes you red that right) that gives you guidelines for your role as a fictional adjuster for a company. There is also a big packet of templates on the side as well as a typed out transcription of the tape. 1st, after you look at the "templates", place them out of your way. I got tripped up because I thoughtI would need them later (all but the maps and directional grids and one check). The role play is such that after you listen to the tape, you will get a sheet with 5 different incidents and the order/time in which they will come up and materials to help you. Go slow, just breathe. I think the first one was someone who came in a defective piece of equipment that you are evaluating. Be sure to remember that there is damage on the item already and you won't be able to fix the pre existing damage. It is key to ask the person how the damage happened so you can prove you are being profitable. There is a section about mapping your appointments for the day which is pretty fool proof. The two hard parts are negotiating with a mechanic in person and a company rep on the phone. In one of the scanarios the damage is above the value so you have to explain the piece is a total loss and the client gets upset. The other part is negotiating the "surly, rough around the edges" mechanic by discussing new vs used parts, labour charges, etc.

    The role play is pretty exhausting. I'm not going to lie. It is rough. You don't have much time and you have SO MUCH PAPER everywhere. SO MUCH. It is tough to stay organized. They do collect all your materials so keep calm. If you aren't great at time management and thinking on your feet, this job isn't for you so don't waste a month of your life on the interview.

    After that was a phone interview with a corporate recruiter (which was my 1st interaction with corporate) which was straight forwarded. Basically, they are making sure you aren't psycho :).

    Interview Questions
    • I was confused a couple times because the questions would be rather industry specific despite having no background. For instance, there is a question about what would you do if you were supposed to be under 22 labor hours per month (and you are at 21) but your coworkers are at 19? The interviewer was very nice and said that GEICO is an open door company and you can always review your productivity with your manager and ask for any ideas on streamlining your performance.   Answer Question
    Negotiation Details
    Pretty straight forward. You don't negotiate. You get a lower training pay while you are in AD school and after that you go to your base in the low to mid 40s with almost guaranteed raises.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in September 2014.

    Interview Details

    Applied online, received an email to do an assessment, then they send you a link to schedule a phone interview (you have to keep on top of your emails). They are precise with the time you choose to be called for the phone interview (if you select 9AM, better be at your phone by 9AM) Phone interviewer go over your resume, ask basic questions about you education and job experience. After the phone interview, they will let you know if they will forward you to go to one of their offices for a computer assessment which test you on multitasking and date entry, typing, etc. Once finish with the computer assessment test, they will let you know if you pass or fail, once pass you go on to the personality interview one on one test which they ask you "what would you do type of questions". Once that's finish you do role play where you sit in a office, review materials for 30 minutes and you have to play roles dealing with angry customers, filing claims, and so forth. They will let you know if you pass or fail. They then have to have you shadow a trained CSR with a headset to listen to live calls, for me it took about 1.5 hrs, then the final interview step was with the hiring manager (they ask the same questions similar to the personality interview). The manager then will step out for two minutes, come back in and offer the position. The offer is made the same day, I'm guessing if they say they will contact you later, it's probably a no go. For me, I did the entire interview in one day because I had the time and figured i should get everything over with but if you're booked for other activities that day, they will work with you to come back to finish other steps of the interview on your time. I did paperwork and everything the same day I was offered the position, now I'm waiting to start the training. Good luck to everyone.

    Interview Questions
    • There really wasn't any difficult questions, just be quick and accurate, also smart with your responses. Example, explain a time when you had a difficult situation and turned it around into a positive one. (give respond to something customer service related) Try to give response pertaining to customer oriented or what will suit the job position.   Answer Question
    Negotiation Details
    No negotiation... take it as offered
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online – interviewed at GEICO in September 2014.

    Interview Details

    2 phone interviews were standard and easy. They want to verify you can communicate well and are looking into this for the right reasons.

    You are required to take a Caliper personality assessment. Easy, just make sure your answers are consistent - they'll recommend a position that best fits your personality e.i. sales, customer service, claims.

    Called in for a skill set assessment test - typing and multi-tasking test. MAKE SURE CAPS LOCK IS OFF prior to the typing test. The multi-tasking test requires you to simply organize incoming calls and/or emails into three different categories in a fake medical software program. Be patient and calm with it. Just remember ALWAYS submit the phonecall/email into the system, even if its not %100 completed prior to time running out.

    Was told that I passed. Scheduled me for an interview for two weeks down the line. Granted the hiring date wasn't for another month at that point in time. Waiting for the interview day.

    Interview Questions
    • SImply look/listen for key words during the multi-tasking test.   Answer Question
    Negotiation Details
    Still waiting on formal interviews
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Sales Representative Interview

    Anonymous Interview Candidate in Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I applied online. The process took 6 daysinterviewed at GEICO.

    Interview Details

    I applied online , then phone interview , question like how did you hear about postion, I got like question about my education, how long do you want to work at geico, y u have gap on resume then I asked interview in person first did typing not hard just stay calm don't worry about first then second interview a lot of questions y u want work here tell a time you had deal with negative customers how u deal with feed back from management .. next role playing . Just ask for sell always don't tell no for answer keep pushing for the sell but stay positive and happy .. I have go back for shawding part and interviews with hiring manager .. I hope it goes well its long process

    Interview Questions
    • why you want to work here

      how long you want to work here .. always say long time ..
        View Answer
    Negotiation Details
    None
    Accepted Offer
    Neutral Experience
    Difficult Interview

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