GEICO Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
284 interviews

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284 Candidate Interview Reviews Back to all interviews

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  1.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at GEICO in March 2014.

    Interview Details

    The interview was really long. I was in there for 5 hours. They tell this over the phone in the fire interview. Then they have you sit down and do typing test. Then they you do a mock call tutorial then you do a mock call with an interviewer. Basically you show them that you can ask for the sale and overcome objections.then they do another interview when they ask you about your resume. Basically they ask you STAR questions. Then you listen to calls for an hour with an agent then you get your final interview with the manager and they basically ask you star questions again.

    Interview Questions
    • It was not a difficult process. Basically if you aren't afraid to ask for the sale and you can type you will do fine.   Answer Question
    Negotiation Details
    I negotiated my salary because i had sale experience but no college degree. I only got a 500 dollar raise.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Auto Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 days - interviewed at GEICO.

    Interview Details

    Multi-level interview. Consists of numerous tests and evaluations, such as a timed typing assessment (easy) which measures multi-tasking, a test that gauges how rule-oriented you are, and a simulation of upselling to a customer. Be prepared to mention every leadership opportunity you ever had and have anecdotes prepared for how you overcame adversity, changed another persons mind, or resolved a dilemma. Also be ready to advise that GEICO is your long-term goal.

    Interview Questions
    • Provide a specific scenario where you received negative feedback and how it was utilized to better yourself.   Answer Question
    Negotiation Details
    No opportunity to negotiate, but if you graduated with a four year degree, that is taken into consideration.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  3. 1 person found this helpful  

    Liability Claims Representative Interview

    Anonymous Interview Candidate  in  Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at GEICO in August 2014.

    Interview Details

    Applied online, within a day I got a call to schedule a phone interview. The Phone interview were mainly just basic questions on your work history and some school questions. Very basic. Then we scheduled another interview for face to face with the recruiter, and some assessment tests. If you do fine on the test you will speak with the recruiter, the question are roughly the same as the phone but more in depth, be ready with examples on customer service that you've given in the past.

    After all the initial interviews....yes, I know its a long process....but it will pay off. The next part you will meet two managers, they will ask you questions that the recruiter asked you. So if you can remember them after the initial interviews, try to make them better, short and to the point. Also some possible questions on leadership skills. Mainly questions about past leadership roles that you've had. Be careful...they will go in depth and need specific answers. So also brush up on your past leadership experiences. Then the Role-play part begins!!! 40 mins of you acting like a Rep. answering calls from employees that call you and see how empathetic you are and how much you can write down. Always answer with a smile, it will help. If you do well congrats, after another talk with the Manager you will get an offer. Hardest part is the Role-play. Be ready and Good luck!

    Interview Questions
    • How you think you will do in a goal-oriented environment?   Answer Question
    Negotiation Details
    no neg
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5. 3 people found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at GEICO.

    Interview Details

    The hiring and interview process went fast for me, but only because my training class started in 3 weeks and they needed to rush for my background check. Other employees in my same training class advised me that their interview process took a couple months, because they kept filing up their spots after they were offered the position. The interview process is very extensive. It is typically a 6 step process to get hired for the position (steps 3-6 must be done on site at the office, separate appointment times, but they will work with your schedule).

    1. Submit Online Application
    2. Personality Assessment
    3. Phone Interview
    4. Computer Assessment Test (To see if you can multi-task)
    5. Role-Play Assessment For The Particular Position
    6. Final Interview (With Department Manager)

    Then if offered, they will conduct a credit check, background check & a drug test, which also takes another week.

    Negotiation Details
    No negotiation, Take it or leave it. They can hire the next younger person for the same money or less.
    Accepted Offer
    Negative Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at GEICO in July 2014.

    Interview Details

    Hiring process was farely easy. I was called for my phone interview and from that point on, it was smooth sailing. The recruiters as well as interviewers were very eager to answer any questions that I may have had. There was the assesment not hard at all. Right after that, I headed on to my interview. The next few steps were a breeze and I look forward to working with this wonderful company.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Mobile User Experience Designer Interview

    Anonymous Interview Candidate  in  Chevy Chase, MD
    Anonymous Interview Candidate in Chevy Chase, MD
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at GEICO in July 2014.

    Interview Details

    Very professional from start to finish. Recruiting was honest about the pros and cons of the company, the opportunity, and my potential fit.

    Initial phone screen, followed by two technical phone screens, which led to a 3 hour onsite interview (with sample writing test).

    Great company, press them to pay you market value!

    Interview Questions
    Negotiation Details
    Professional and extremely well done.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 1 person found this helpful  

    CLAIMS LIABILITY Representative Interview

    Anonymous Interview Candidate  in  Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I interviewed online. The process took a day - interviewed at GEICO.

    Interview Details

    Geicos hiring process is grueling. Once you get it you good to go though. I believe there was about 4 interviews for myself. After being hired i hear some people have more or less...just depends. The 1st "interview" almost EVERY person who applies gets called in to take a skill based assessment on the computer which is timed. If you pass they will sit you down and interview you directly with someone. Depending on how busy it is they may call you back in for the next Interview. On the same day 2nd interview, they asked very basic questions about resume, myself etc. 3rd interview was all situational case questions. About 20 questions that were repeated and switch around to trick you. Final interview was a "practical" or role-play interview where you were placed in a room with a phone and computer to mimic a true work environment. The interviewer called in a pretended to be a customer, and a few people come in the room to distract you to see how you would handle a real call, multitasking, and being empathetic.

    Once you pass all that...good luck on the hair sample test. ALL employees must do a hair sample style drug test.

    Interview Questions
    Negotiation Details
    no neg
    Accepted Offer
    Neutral Experience
    Difficult Interview
  9.  

    Associate Interview

    Anonymous Interview Candidate  in  Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I interviewed online. The process took a day - interviewed at GEICO in October 2011.

    Interview Details

    The process can sometimes be long, but it depends on your schedule. If you're able to do all parts in the same day, they will do as much as they can for you. If you need to come back another day, they are very willing to accomodate you as long as it's within reason. Everyone is so friendly and excited for you to get the job opportunities with the company.

    Interview Questions
    • I wouldn't say that anything is difficult as long as you have somewhat of comparable job experience.   Answer Question
    Negotiation Details
    No negotiations, but there is really no need. The salary and schedules that GEICO offers are fantastic compared to a lot of other companies and entry level positions.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at GEICO in June 2014.

    Interview Details

    Give yourself at least 2-5 hours to dedicate to Geico's interview process... in a nutshell, if you are what they are looking for, you will be there for the full 5 hours. You began by taking a few tests, one being the typing test. It is timed and you are in the testing room with other candidates. Once the test is over they wait for your results... usually about 5 minutes. They will tell you right then if you are moving on to the next part of the interview process. If you do, a manager from the department your applying for comes and get you. You go into a separate room and interview 1:1. If you pass this part, they place you in another room (sort of looks like an interrogation room) with about 5 pieces of paper, a box of writing utensils, and a phone. In about 30 minutes the phone will ring and you will go through a simulation mode (acting as a customer service rep and selling products). Once this part is done, if you pass... you meet the person who was going through the simulation with you. If you pass this part, they will take you on the floor and let you side-by with an employee for about an hour. When this part is done another manager will come get you and ask if you feel the job is still for you. This is the last part of the interview. He/she will say congrats you got the job... if this happens you will meet with the background specialist. They will tell you that the position is contingent upon passing background (credit check, criminal check, and urine test) if any one of these tests come back not within their standards you will not start the class. What I strongly suggest and this is from personal experience, is to make sure your transunion credit report is up to date with not a lot of collections/negatives etc. You fail once, you have one chance to clean it up. If they run it again and you fail, you have to wait 6 months before applying again. Good luck.

    Interview Questions
    • Questions pertain to position applied for... typical customer service questions.   Answer Question
    Negotiation Details
    There isn't room for negotiating. There is a hourly/salary range for each position and depending on what your educational background is, determines where you fall in that range.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through a recruiter. The process took 3 months - interviewed at GEICO.

    Interview Details

    I applied online and heard back from a recruiter within the first couple of weeks. We set up a time to have a phone interview which lasted about an hour. They want to know a general background, and if you've had any leadership experience during your college career.

    I got invited for the onsite interview directly after the phone interview. It lasts all day if you pass all the tests. Throughout the day there are multiple interviews, testings, and job shadows.

    If you get invited for a final panel interview you are expected to create a 10 minute presentation and write a short essay as to why you feel like you should be picked for the program. After the interview the management team interviews you one last time and then makes their final decision.

    Interview Questions
    • They ask a lot about mistakes you've made/how you remedied them. They really focus on your background in leadership   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview

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