GEICO MOAT (Homeowner's) Sales Agent Interview Questions

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MOAT (Homeowner's) Sales Agent Interview

Anonymous Interview Candidate  in  Fredericksburg, VA
Anonymous Interview Candidate in Fredericksburg, VA
Application Details

I applied online. The process took a day - interviewed at GEICO in December 2012.

Interview Details

I applied originally for a customer support position. Got the link to the personality test which was pretty straightforward. Then given a link for a telephone interview. On the telephone interview it was just basic questions about your previous work experience etc. I then signed up for an interview with the site management in Fredericksburg. My interview was at 12pm and it started out with another personality assessment. Then took a multitasking test which was a little difficult but that was the point of it. I noticed another lady who took it got so frustrated and fed up with it she ended up leaving. The computer part is pretty tedious.

After all the computer testing they then show you a 20 minute promotional video on GEICO on each possible career position you could have in customer service Claims, Sales, Customer Support. After that went back to the waiting room and then was called for another interview with the recruiter. She asked many questions about why I wanted to work with GEICO and what I could bring to GEICO. Also asked questions on my selling ability.

Then we went onto the next part of the interview process where I had to do a scenario for a car washing company and had to sell the car washing service to the recruiter acting as a customer. This was totally pointless. It was kind of fun but I could see where someone would get irritated at it. She puts you in a room all by yourself with a phone and then calls you and you gotta be the salesman. You will have to get her to buy the service. Whats funny though is that eventually she'll just say ok I'll buy it when usually that would never happen. Then on the last call she'll come right of the blue and ask you a question about Geico and of course your dumbfounded as to what your supposed to do. I didn;t say anything for about 10 seconds because I didn't know what was going on.

After this she told me I had passed her part of the interview and would now move on to on the job reviewing where you sit with an agent in the field you'll be working in to make sure the job is a good fit.

So then a team lead comes down and gets me and takes me to the third floor and finds me an agent to sit with for an hour. This particular man (Mike) was very nice and personally he should of been the hiring manager! The agent I sat with was very kind and courteous and willing to speak with me about the job. This is the part of the job that concerns me most though. You are given a paper to write down your feelings on the associate and what your concerns are. I was surprised they allowed this because there is a lot of personal information being relayed over the phone such as customers social security numbers. This was pretty concerning to me in the form of company security because if anyone could go in there and interview they could get some detailed information of customers and use it to their advantage. So in my opinion they aren't doing a good job with customers information. All I needed to do was write down that social security number and put it in my pocket! So I think they need to review this part of the process for their own sake although it is very helpful but listening to real calls with customers personal information bleeped out would be just a bit more secure in my opinion.

After the listening and on the job experience I then go through the final process and meet with a hiring manager. She was pretty nice and asked me the same questions I've already been drummed to death with. But what was interesting is that I had a degree (PR) and she was acting like "why in the world is he applying for this" and then went to say have you checked on rent prices in this area. I just thought questions on housing and even the slums of Fredericksburg were a bit inappropriate. Keep beating me on how this was a very expensive area to live in. She then asked if I had applications elsewhere to which I honestly replied yes but I'd like to commit to GEICO as soon as possible. She asked me if I got a higher offer from one of those companies if I would accept it. I was honest and said most likely. Who the heck wouldn't!? LOL It was as if she didn't think I was wanting this job or believed I was overqualified which I don't think I was and GEICO offers a meager salary increase if you have a college degree. That didn't really matter because GEICO does offer some good benefits from what I've heard.

After this the hiring manager escorted me back down to HR and gave me flyers of places in the area that offer apartments and told me she'd follow up with me soon.

Sorry GEICO I'm not that desperate for a job that I am going to wait 6 months before applying again. Hopefully it's not the company as a whole but hopefully just this particular location. But I can assure you GEICO that your not worth the six month wait! Thanks for wasting my time and $80.00 in gas driving there from West Virginia.

Interview Questions
  • Think of a time you had to persuade a customer to purchase something.   Answer Question
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