GEICO
3.1 of 5 754 reviews
www.geico.com Washington, DC 5000+ Employees

GEICO Adjuster Interview Questions & Reviews

Updated Jun 30, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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22%

Interview Difficulty 

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5 people found this helpful

Accepted Offer

Neutral Experience

Very Difficult Interview

Auto Damage Adjuster Trainee Interview

Auto Damage Adjuster Trainee

I applied online and the process took 2+ months - interviewed at GEICO.

Interview Details – I applied to Geico online and heard back from someone a few days later. This was the first interview, about 15 minutes on the phone. They asked very generic questions about my resume and some about the job. At the end, I was told I "passed" and they wanted me to take some tests.

About 2 weeks later I went to an office and took two tests which took a total of 15 minutes. The first was pictures of blocks and you had to correctly guess how many were touching each one. The second was reading a paragraph and answering multiple choice questions. The tests are timed. After the tests the answers were collected and we were sent on our way.

I didn't hear back from them for about 2 weeks. I actually assumed I didn't get the job for some reason or another, but then I got a phone call from a different manager and they wanted to do a phone interview. This was a much longer and in depth interview that lasted about 2 hours. Your basic interview questions and info about the job. At the end of that interview I was told I had moved on to the NEXT step.

The 4th step was the dreaded "role play" interview. I went to a location and sat in a fake office. I was given 35 minutes to listen to a cd with instructions and read along with the cd as well as organize the paperwork on the desk. Then for the next 2 hours or so, 2 managers call you on the phone and walk in pretending to be customers in scenarios you have to handle. This was really difficult as you don't have much training as to what to do and they are specifically trying to throw you curve balls. There is no way to study or prepare for this part of the process, just try to relax and keep your cool, and give the best customer service you can while applying company policies.

Approximately a week later, I was called and told I had reached the FINAL step. I met with a manager and he asked me about my availability and if I would be willing to work more when needed, if I would be able to attend the training, ect. Then they offered me the job on the spot.

The interview process was very long and the role play part was brutal. If you can get to the role play part, and pass it, you're in.

Interview Question – The role play interview was like nothing I have encountered in the interview process before. They really try to trip you up and make you give bad service or fill out papers wrong.   View Answer

Negotiation Details – No negotiation. They were right up front with the pay from the first interview.

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2 people found this helpful

No Offer

Neutral Experience

Average Interview

Auto Damage Adjuster Interview

Auto Damage Adjuster
Houston, TX

I applied online and the process took 3 days - interviewed at GEICO in June 2014.

Interview Details – I'm still in the interview process, but thought I'd write about my experience so far before a decision is made. I noticed that reviews where an offer was made tend to be more positive. I applied online at geico.com and a day or two later I received an e-mail for phone interview. Phone interview lasted about 15 minutes. Young lady, friendly yet to the point. I was asked very general questions to ensure I understood the role. Once she was done I was invited to do a pre-employment test, but I could only do it on a desktop. When I confirmed that I own a laptop she told me it could only be desktop and once she sent the e-mail I had one hour to complete the test and was required to e-mail her once completed to confirm this was done within the hour. This was completely unexpected. I had less than an hour to get to the nearest public library and start the test. My nearest one was closed so I had to drive about 10 minutes to another. I was able to complete the test in the hour and let her know. The recruiter called me back and invited me to another phone interview. This interview was more in-depth and involved questions about my previous work and the Adjuster role. A few yes or no answers, but the usual "tell me a time when..." They wants of details and play-by-plays, especially on how you manage your time - and I mean specific. I got the sense when we finished that I didn't do so well.

Interview Question – For me, the most difficult/unexpected questions were those directly involving the role. For example, "You quote a car for 5 hours labor, but the body shop thinks it should be 9. Please explain in detail how you would respond to this." Or "Your supervisor wants to meet an average of 22 labor hours per month and you average 21, putting you in the middle. What would your response be?"   Answer Question

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Accepted Offer

Neutral Experience

Very Difficult Interview

TA2 Claims Adjuster Interview

TA2 Claims Adjuster
Tucson, AZ

I applied online and the process took 2 weeks - interviewed at GEICO in March 2012.

Interview Details – 1. Application
2. Phone Interview
3. In house testing
4. Interview with recruiter
5. Mock phone call
6. Meeting with manger of the department - probably the hardest part of it.
7. background/drug screening

Interview Question – Tell me why I should hire you? What about you makes you the best of the best?   View Answer

Negotiation Details – No the salary is set depending on what level you enter, what city you live in for Claims Department.

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Accepted Offer

Negative Experience

Difficult Interview

Auto Damage Adjuster Trainee Interview

Auto Damage Adjuster Trainee
Woodbury, NY

I applied online and the process took 4 weeks - interviewed at GEICO in May 2014.

Interview Details – About a week after applying online I got an email asking to call to set up an appointment for an phone interview. The interview was for a week from that date. Basically all they asked was if I was okay with all the job requirements. Examples are - Are you okay with traveling? Are you okay with working in dangerous area? Would you be willing to relocate? It's pretty obvious they want you to be okay with anything they throw at you, even though most are pretty unlikely.

After this they set up the next interview which is a computer type test. After filling out some paperwork -which was pretty redundant since they had my resume and online applicaton- they moved 4 of us to a room with computers. The test was half spacial recognition and half reading comprehension. The first half was reading paragraphs and answering simple questions about them. I found it easiest to read the question then read the paragraph for the answer. The other part is a picture with a bunch of rectangles. It's a 2D drawing but you have to imagine it in 3D. The questions ask how many other rectangles are touching the one they ask about. It's important to think about the back of the image because some may be touching in the back but you don't see it in the front. The whole thing is timed but its better to not finish than rush and get things wrong.

After you're done you sit back in the waiting area. The person administering the test came up and let us know we passed after about 10 minutes. She said that we'd be contacted about the next step in a few days after a driving record check. I ended up calling HR about a week later and asking about the next interview and the woman set it up during the call for the next week.

This interview was in the garage area. I was interviewed by one of the supervisors then did a roleplaying scenario. They let you listen to a tape and give you a transcript of the tape in front of you. I chose to read it since I read faster than the tape talked. You have to pretend you're an adjuster for a fake company and do things like negotiate prices over the phone and in person, write out checks and map out your route for a day. It's a bit hectic but as long as you keep things in organized piles it isn't too bad.

After this I was told I would hear from them in a few days about whether I passed or not. About a week later another manager called and asked me to come in for another interview. It was pretty much the same types of questions as the last one. Nothing tricky- why do you want to work for geico, what skills make you a good fit for this position, do you know what your responsibilities will be? I was offered a position at the end of the interview and after he filled out some paperwork he walked me to HR to fill out more paperwork and have my picture taken (so look good!) The woman who helped me gave me an employee handbook and a checklist of things to submit. I had to go for a drug test/physical. It is a hair test and the physical is literally them asking your height and weight, taking blood pressure readings and an eye test.

They give you the opportunity to request any time off that you may need off during the next 90 day period which is important because once you're hired you can't ask for time off for a while.

They also do a credit check and background check. They do a very thorough background check and hire a company to check your previous employers. If one is out of business they want W2s and if you don't have those you have to get tax receipts from the IRS. My hiring process is being held up because the company is claiming to have issues verification a previous employer but the employer hasn't even received a request.

Interview Question – None of the questions were difficult or unexpected. They were about what you'd expect for this position.   Answer Question

Negotiation Details – There was no negotiation. Their salary is set.

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Accepted Offer

Positive Experience

Difficult Interview

Auto Damage Field Adjuster Interview

Auto Damage Field Adjuster

I applied in-person - interviewed at GEICO in May 2014.

Interview Details – Just follow the instructions and you will be fine.....Dont over think it and take your time. Answer questions to the best of you ability. Dont give answers you think they want to hear. Be ready to give a lot of examples of situations you have had that will highlight your experience.

Interview Question – Why should we hire you   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

TCR2 - Bodily Injury Adjuster Interview

TCR2 - Bodily Injury Adjuster
Lakeland, FL

I applied through a recruiter and the process took 2+ weeks - interviewed at GEICO in April 2013.

Interview Details – I was not originally hired for this position, there are a few computer tests and a typing test. then you have an interview with a manager from your department and take mock phone calls

Interview Question – there is a mock phone call scission you have to complete. You are in a room with files and they call you and you have to answer questions pertaining to the files.   Answer Question

Negotiation Details – there isn't one. the salary they offer you is the one you get.

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Accepted Offer

Positive Experience

Auto Damage Field Adjuster Interview

Auto Damage Field Adjuster

I applied online and interviewed at GEICO.

Interview Details – The interview process is very different than most jobs. You have to test, do a phone interview and then a job exercise. From the first interview to the job offer was less than three weeks. Once hired you have to submit a drug test, and a physical

Interview Question – There was no difficult questions   Answer Question

Negotiation Details – There was no negotiation. Their salary are set.

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2 people found this helpful

No Offer

Neutral Experience

Difficult Interview

Auto Insurance Claims Adjuster Interview

Auto Insurance Claims Adjuster
San Jose, CA

I applied online and the process took 2 weeks - interviewed at GEICO in May 2014.

Interview Details – First I had to pass a phone interview. I think they mostly just want to make sure you're really interested in the job.

The second step was an online reading comprehension and spatial intelligence test. I didn't finish all the questions in time but I got all of them right which is more important and I passed.

Next I went to an interview. I was asked a lot of questions about negotiating services, being able to work under pressure, time management and general dealing with angry people- you know 'cause you're dealing with people who have been in car accidents.

Interview Question – Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question.

One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?"

Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"
  Answer Question

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1 person found this helpful

No Offer

Positive Experience

Average Interview

Auto Damage Adjuster Trainee Interview

Auto Damage Adjuster Trainee

I applied online and the process took 2 weeks - interviewed at GEICO.

Interview Details – The interview process was very straightforward, but it was rather long and drawn out. It has taken close to three weeks from the time I found the position advertisement until now, and I am still in the interview process. I started by submitting my resume along with the application and was then selected for a brief (20 minutes in my case) interview with one of the company recruiters. I was asked basic interview questions and none of them proved to be difficult. The interviewer was very polite and friendly, and that certainly helped to set me at ease.

Following that I had to take an online assessment test. This was broken into two parts - reading comprehension and spatial recognition/acuity. The recruiter informed me from the start that (1) it was unlikely I'd finish all of the questions on either part and that (2) it wasn't expected that I would, anyway. The reading comprehension test is exactly that: a test to see how well you understand what you have read. You have a multi-paragraph article to read, after which you are asked a small series of questions. You have a new article after about 2 to 3 questions, so in all you have 3 or 4 articles to read. This test timed out on me before I could answer the last 3 questions.

The spatial test has a series of Jenga-like blocks stacked in different configurations. 5 of the blocks in each stack are identified as either A,B,C,D or E. You have to look at the specified block and determine how many other blocks it is actually touching. This is really not a difficult test if you pay attention to the manner in which the other blocks are stacked. This test timed out on me before I could identify the 5 blocks in the final configuration.

I was informed that I passed the test and that the next step is a motor vehicle evaluation. Provided that I am able to prove I am not an insurance risk I will be scheduled for the final step in the interview process.

Interview Question – As of right now I have not been asked any difficult questions. Everything thus far has been very reasonable and expected. I gather that the difficult interview questions come with the final phase of the interview when you are scheduled for the 30 minute role-play event.   Answer Question

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No Offer

Neutral Experience

Very Difficult Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee

I applied online and the process took 6 weeks - interviewed at GEICO.

Interview Details – I was offered job after 3 interviews, the third being 3 hours long and including a role play. I didn't get the job because of my credit. I was upfront from the start but the recruiter said not to worry and that HR will talk with you and work it out if your credit isn't good. That doesn't happen! They didn't even call me, I called them after a week and they said they mailed me a "letter". Thanks for the waste of time and Gieco.

Interview Question – most difficult was the role play.   Answer Question

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