GEICO Adjuster Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
86 Interview Reviews

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  1. 1 person found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 3+ weeks - interviewed at GEICO in September 2014.

    Interview Details

    I am blown away by the extensive process for interviwing for this position. Apparently GEICO makes about a $120,000 investment in each adjuster trainee they hire, so they don't play around (nor should they). I work in insurance at the moment (sales side for another carrier) and applied on line in August. About 2 weeks after I applied online, I got a call from the local manager and had a short 5-10 minute phone interview, basically explaining the position more than getting to know me. I showed up 3 days later for the "blocks" and reading comprehension test. This is REALLY not hard if you have common sense. You get a work sheet that has different 3-D images of blocks stacked on top of each other and you have to note how many blocks each block is touching. You need to go quickly through this, but be accurate. The woman beside me did maybe 4-5 images to my 10 and didn't make it through. Next was a hand out that had about 5-6 different short essays on topics. You read the essay and answer general comprehension questions. SUPER easy, no tricks on it. Just get through it quickly and correctly. Seriously, this was 9-10th grade level skills.

    That was the 1st step. After that I moved on to the one on one interview. Very standard interview questions that GEICO establishes. Tell me about a time you had an upset customer, etc. No surprises or curveballs.

    The toughest and hardest part was the dreaded role play. That is what is designed to get rid of any weak links or people who fluffed through the initial parts. You will get 30 minutes to listen to a cassette tape (yes you red that right) that gives you guidelines for your role as a fictional adjuster for a company. There is also a big packet of templates on the side as well as a typed out transcription of the tape. 1st, after you look at the "templates", place them out of your way. I got tripped up because I thoughtI would need them later (all but the maps and directional grids and one check). The role play is such that after you listen to the tape, you will get a sheet with 5 different incidents and the order/time in which they will come up and materials to help you. Go slow, just breathe. I think the first one was someone who came in a defective piece of equipment that you are evaluating. Be sure to remember that there is damage on the item already and you won't be able to fix the pre existing damage. It is key to ask the person how the damage happened so you can prove you are being profitable. There is a section about mapping your appointments for the day which is pretty fool proof. The two hard parts are negotiating with a mechanic in person and a company rep on the phone. In one of the scanarios the damage is above the value so you have to explain the piece is a total loss and the client gets upset. The other part is negotiating the "surly, rough around the edges" mechanic by discussing new vs used parts, labour charges, etc.

    The role play is pretty exhausting. I'm not going to lie. It is rough. You don't have much time and you have SO MUCH PAPER everywhere. SO MUCH. It is tough to stay organized. They do collect all your materials so keep calm. If you aren't great at time management and thinking on your feet, this job isn't for you so don't waste a month of your life on the interview.

    After that was a phone interview with a corporate recruiter (which was my 1st interaction with corporate) which was straight forwarded. Basically, they are making sure you aren't psycho :).

    Interview Questions
    • I was confused a couple times because the questions would be rather industry specific despite having no background. For instance, there is a question about what would you do if you were supposed to be under 22 labor hours per month (and you are at 21) but your coworkers are at 19? The interviewer was very nice and said that GEICO is an open door company and you can always review your productivity with your manager and ask for any ideas on streamlining your performance.   Answer Question
    Negotiation Details
    Pretty straight forward. You don't negotiate. You get a lower training pay while you are in AD school and after that you go to your base in the low to mid 40s with almost guaranteed raises.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Auto Adjuster Interview

    Anonymous Interview Candidate  in  Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied online. The process took 3 weeks - interviewed at GEICO in September 2014.

    Interview Details

    Applied 3weeks ago and just went true phone interview. Process take long time. Have to go thru phone interview, skill test, another phone interview, then (if you good) they'll have face to face and role playing interview. After that they'll give you an offer and if you accept, they put you true background check. So if you applied...At least 4 weeks waiting

    Interview Questions
    • How you manage time and prioritize? They give you four tasks with driving calling emailing an filing claim. all in 15 min   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 days - interviewed at GEICO in September 2014.

    Interview Details

    The hiring process is 5 steps. Initial phone interview where a recruiter mainly goes over the job details and description and asks a couple of questions confirming your resume details. This is essentially to feel out your interest for the job, lasts about 15 minutes. They then send you a link to do an online reading comprehension assessment and spatial recognition exam. If you pass they schedule a 2nd phone interview. The second phone interview is 30-45 minutes and goes in depth into your resume and job history. They ask typical interview questions, such as "describe a time when you've dealt with a difficult customer" and some specific to the job, such as "say that you wrote an estimate to repair a car door and put 6 labor hours on the estimate, which is the standard labor hours. A body shop manager approaches you and says you are cheating your customer out of a good repair because they need 9 hours to repair the door. What would you say?" etc. They are essentially looking for you to tell them how you would negotiate on the labor hours. If you do well in the 2nd phone interview, they then schedule you at a local express repair location for a role play interview. The role play interview is very in depth and not like any interview I've ever done. You are given 30 minutes plus an additional 5 minutes to go over their provided materials. It's a 20 page packet of papers with instructions, and they have a CD playing along with someone reading what's written in the instructions verbatim that lasts 30 minutes. You're also given other paperwork like fake estimating forms, a town map, a schedule to fill out, and blank checks. Essentially you are a rep for an imaginary equipment repair company and the instructions outline your job duties, how to help customers by explaining the claims process, and how to negotiate with the repair reps. Then they give you fake claims folders and you get to work. They call you on the phone twice, have you call someone once, and have a "customer" come to your "office" and have a "repair rep" come to your "office". One customer and one repair rep scenario they are easy to deal with, and one customer and one repair rep scenario they are more difficult to deal with. As long as you are courteous, call them by their fake names, answer their questions nicely and as accurately as you remember, and negotiate in some way with all the repair reps, you will be fine. The role play might sound a little ridiculous, but if you aren't able to handle most of what they are trying to act out with you, you are not suited to do this job. It's pretty fair of them to go through something like this considering they are going to be investing a huge chunk of company time and money to get you through 3 months of full time paid training. If you pass the role play, they will either schedule you for an interview with a manager when they're available, or have you do the interview right away if a manager's there. That final interview is pretty similar to the 2nd phone interview, but in person. If you get the job, you have to fill out paperwork for a background and credit check, motor vehicle record (to drive company vehicles) and then go for a drug test (hair test) and physical within 72 hours.

    Interview Questions
    • Are you ok with going to bad parts of town to do this job?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Auto Damage Adjuster Interview

    Anonymous Interview Candidate  in  Honolulu, HI
    Anonymous Interview Candidate in Honolulu, HI
    Application Details

    I applied online. The process took 4+ weeks - interviewed at GEICO in September 2014.

    Interview Details

    *First stage pre-screen phone interview

    *Second stage- Assessment test, includes
    1) Reading comprehension. Read paragraphs,answer questions
    2) Spacial recognition. Cubes with numbered sections (picture a numbered rubics cube), how many blocks touch one particular block.
    Very short time frame, most likely won't answer all questions. Be quick and accurate.

    *Third stage- Another phone or face to face interview with regional manager.

    *Fourth stage- Role play interview. This is the make or break stage. Consisted of:
    1)Writing an estimate
    2)Scheduling your visits using a map and time estimates
    3)Negotiating repair estimates from repair facilities
    4)Filling out an information form
    5)Dealing with upset customers

    Interview Questions
    • What are your experiences with customers interaction?   View Answer
    • What are your negotiating skills?   View Answer
    • Why do you think you're a fit for the position?   View Answer
    No Offer
    Positive Experience
    Average Interview
  6.  

    Auto Damage Field Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Waste of time. Passed phone interview. Passed personality test and depth perception exam. Was asked to submit transcripts. Was strung along for three weeks to receive a generic rejection letter. Lame.

    Interview Questions
    • Talk about a time you had a difficult customer and what you did to resolve the situation.   Answer Question
    No Offer
    Negative Experience
  7. 2 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at GEICO in May 2014.

    Interview Details

    Like always you first have to apply for the position. If the HR department likes your resume, a representative will sent you an email. From their its really a step process. After excepting the email, they will contact you and go into detail the position. If you except then they will ask you to take an online exam that focuses on memory retention, and personality. If you pass then they will set up a phone interview. If you pass the phone interview the next step is to meet with them face to face for another interview. In this interview you will be asked question on why you want to work with them. Have you ever dealt with a difficult client and how you resolved it. If your boss has ever given you constructive criticism and how did you respond? What attributes do you have for the job, or what transferrable skills are related to the position? Easy- excellent customer service. The interview can go from 30 min to an hour.
    If answered in a way that your previous jobs somewhat relate to what you do, you will be good. If you pass this interview questioner in person, and they like your answers you will be asked to return a different day to do a role play. As you have read from others, this is the true interview. The final step on either getting an offer or not. When you go back they will give you a fake company that handles claims but not cars. Keep in mind you are being timed, they want to see how your customer service skills are and if you buckle under the given situation.

    Interview Questions
    • Don't let those nerves get to you on the role play or you will fail?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I emailed the recruiter, then asked to apply online, next day was contacted by recruiter, took a straight forward aptitude test, passed the test, passed the driving record requirements, and today I am interviewing.

    No Offer
  9. 1 person found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at GEICO.

    Interview Details

    I didn't complete the process. I received a job offer for the same position with a different carrier with a much higher starting pay.

    Nonetheless, applied online. Got a generic email afterwards. Phone interview, then an online test I had to complete with 24 hours. Scheduled for an in-person interview at a hotel? Then if they liked me, I would have to come back to the hotel and take a 2-3 hour test. The hotel location was NOT near me at all and I'd have to miss two days at work...why not allow both on the same day? Also, why a hotel? That's just super weird to me. Sounds like I'm just #934 out of #4293 when they told me that.

    I told them I received a job offer with higher pay. They told me the salary after the first year, still 1.2k less than my offer so I passed.

    I've worked with alot of Geico inside adjusters and the AD training is very good. However, all Geico claims are overworked.

    No Offer
    Negative Experience
    Difficult Interview
  10. 1 person found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3 days - interviewed at GEICO in August 2014.

    Interview Details

    Everything seemed really rushed for me. The day after I applied I was called and had to do 2 phone interviews. The next day I was called and asked to take an assessment test. I passed and was called again. I was asked to drive to Katy (about an hour away without traffic) during my normal work schedule to do a "Role Play Scenario." They sit you in a small room and give you about 35 sheets of information, 2 "customer" folders, you're made to listen to a tape and take notes WHILE answering the phone, having "customers" come into the room, and reading material. There is no preparation. I was told "as long as you can negotiate and your customer skills are great you should have no problem." I actually felt I did great, but never received a call back or email even telling me I did not get the position.

    Interview Questions
    • They will ask the same questions, but reword them. It's basically all just tied into customer service and/or negotiations.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  11. 2 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied through a recruiter. The process took 8 months - interviewed at GEICO in October 2013.

    Interview Details

    I initially started the interview process a year ago. 1st I completed a phone assessment with a recruiter, the I completed a phone interview. After completion of the phone interview I was schedule to do a mock scene scenario. Two things they were looking for were customer service skills & negotiation. I didn't get past this round and was never offered the job. 8 months later I was called in again by a recruiter. She stated I was a great candidate and if I was still interested in the position. She then rescheduled my mock scene scenario and gave me some helpful pointers. I redo this part of the process on Wednesday, in which she stated I could be offered a job if I do well!

    Interview Questions
    No Offer
    Difficult Interview

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