GEICO Claims Representative Interview Questions

Updated Aug 25, 2015
180 Interview Reviews

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  1. Helpful (5)  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at GEICO.

    Interview

    It was a long drawn ou process. The interview process starts with a phone interview with someone from HR and once you get through that then you go in for computer testing and a second in-person interview with someone from HR. If you pass the second interview, then you will moe on to the final stage which is being interviewed by a manger form the department you applied to .

    Interview Questions

  2.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Lakeland, FL).

    Interview

    The interview process is pretty long. The first part is a computer simulation to test your computer multitasking abilities and the second part is a mock phone call for customer service.

    Interview Questions

  3. Helpful (8)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 5 days. I interviewed at GEICO (Lakeland, FL).

    Interview

    The interview process was very long. First, I had to fill out a personality assessment online which took about thirty minutes. Next, I had the option to select a time for a phone interview. The phone interview was very simple. They just outline job requirements, dress code, attendance expectations, etc. At the end of the phone interview, I was given an invitation to interview in person. If you interview in person plan on spending several hours there. The first thing I did is take a computer multitasking test and typing test, which is extremely easy if you follow the instructions. That portion lasted about 45 minutes. Next, I was invited back for an interview with HR, which took about another 45 minutes. They ask detailed questions about customer related situations, so be prepared to answer these. After that interview, I was taken back for a role play test that is tailored to whichever position you are applying for. They give you about thirty minutes to look through a set of papers and files and then start making mock phone calls. I think the most important part of this portion is to make sure to be sympathetic and understanding to upset customers, while also delivering accurate information. It is a bit stressful and I was surprised that I passed, to be honest. Next, I was called upstairs to shadow an employee and shortly after I was offered a position. The entire interview process took 6 hours. It was a good experience.

    Interview Questions

    • Why do you want to work at Geico?   Answer Question
    • Why should we hire you?   Answer Question
    • Describe a time when a customer was unsatisfied with the service they received and what you did to help them?   Answer Question
    • Describe a difficult situation with a customer that you solved?   Answer Question
    • How do you feel about being on the phone all day with little breaks in between?   Answer Question
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  5.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Buffalo, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at GEICO (Buffalo, NY) in August 2015.

    Interview

    The interview was not as bad as everyone made it out to see the key is to remember to be very personable and smile. Remember that they want very cherry people

    Interview Questions

  6.  

    Claims Service Representative Interview

    Anonymous Employee in Fredericksburg, VA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at GEICO (Fredericksburg, VA) in August 2015.

    Interview

    First I had a phone interview, and it went well, I think. and I was invited to come to the office. Took a short computer test, where you are required to listen to the recordings while filling out the forms. Then it's a typing test, then it's another round of computer similation test. Then another typing test. You'd require to have about 50 wpm, I'd say. Then we were watching some advertising video about the company. After waiting for a bit I went to talk to an interviewer. After that she said that claims manager is not availability ble today, and they will contact me shortly. I got an email next day saying I'm not hired. I suspect that managers only hire people to whom they talked themselves. That guy probably looked through my resume, saw that my first language is Russian and though I will have an accent on the phone, even though I don't. But oh well.

    Interview Questions

    • Was there a time a customer was unsatisfied? How did you deal with the situation?   Answer Question
  7.  

    Liability Claims Representative Interview

    Anonymous Employee in Katy, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Katy, TX).

    Interview

    First a recruiter contacted me for a phone interview. He seemed very interested in my skills and qualifications. Then I went to the office for an interview I went through a series of tests then had a 1 on 1 interview and then there were more tests.

    Interview Questions

  8. Helpful (1)  

    Claims Service Representative Interview

    Anonymous Employee in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at GEICO (Houston, TX).

    Interview

    I filled out the application online. I got an email to take an assessment test the same day. The next day, I received an email to schedule a phone interview. I then was invited in for a face to face interview (which took FOREVER). When I arrived, I took a multi tasking/typing test- EASY (although only 2 out of 6 of us passed). I then met with a recruiting manager and answered interview questions (typical situational questions). Then I did some mock calls. They put me in room full of papers, pens, highlighters, and folders with information in them. I had 30 minutes to read through everything and then the phone would ring. There were 4 different calls with different scenarios. I thought I did a great job! But they didn't seem to think so. They had me sit in the waiting room for a good 20 minutes only to come back and say, "I've sent everything up to management and someone will be in contact with you soon." --- YOU DO NOT WANT TO HEAR THOSE WORDS.

    Interview Questions

    • Why do you think you are a good candidate for this position?   Answer Question
  9. Helpful (1)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3+ weeks. I interviewed at GEICO (Houston, TX) in July 2015.

    Interview

    I was referred by a current employee. Initial communication was with Hiring manager about application and assessment. I had a phone interview scheduled and was then offered to go in for skills(multi tasking/typing test-TEST) and first part of the interview. 5 out of 6 of us made it to the next steps. Then had a situational interview as well as talked about my previous work experience. Stepped out and went back in to a role play environment (via phone-kind of challenging) I think they are looking to see how you handle the call and under pressure even if you don't know the answer right away. PASSED ! (I was a bit nervous didn't know how well I did, but I did well enough) ADVICE-remain calm, cheerful and positive. NEXT STEP! Listened to a few calls with a current employee. And finally had my last interview with another manager. If you make it to listening to the call... You pretty much have the job!! The last interview wasn't so bad, but the last interview will either make you or break you by your responses I'm sure... situational questions (how did you handle this situation.. What would you do...) also went over my resume. Was offered the job !!!!! (:

    Interview Questions

    • How did you handle this .. What would you do.. Why should we we offer this position to you... What can you bring to the company.... Why do you want to work at geico...   Answer Question
    • Why do you want to work at geico   Answer Question

    Negotiation

    No negotiation. $15.55/hr

  10.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at GEICO (Macon, GA) in July 2015.

    Interview

    I applied online and afterward immediately got an email to take an assessment, then the next day around noon a recruiter called me and asked me a few questions and told me to come in for a face to face interview on Monday at 10:15 am.

    Interview Questions

    • Why have I made the decision to leave my current employer   1 Answer
  11.  

    Claims Service Representative Interview

    Anonymous Employee in Honolulu, HI
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Honolulu, HI) in July 2015.

    Interview

    You do a phone interview, if they don't like the answers you give them they tell you they will hand the information over to the hiring manager which it total BS because couple days later they email you saying you didn't get the job

    Interview Questions

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