GEICO Claims Representative Interview Questions

Updated Jul 3, 2015
162 Interview Reviews

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  1.  

    Claims Service Representative Interview

    Anonymous Employee in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at GEICO (Houston, TX).

    Interview

    I filled out the application online. I got an email to take an assessment test the same day. The next day, I received an email to schedule a phone interview. I then was invited in for a face to face interview (which took FOREVER).
    When I arrived, I took a multi tasking/typing test- EASY (although only 2 out of 6 of us passed). I then met with a recruiting manager and answered interview questions (typical situational questions). Then I did some mock calls. They put me in room full of papers, pens, highlighters, and folders with information in them. I had 30 minutes to read through everything and then the phone would ring. There were 4 different calls with different scenarios. I thought I did a great job! But they didn't seem to think so. They had me sit in the waiting room for a good 20 minutes only to come back and say, "I've sent everything up to management and someone will be in contact with you soon." --- YOU DO NOT WANT TO HEAR THOSE WORDS.

    Interview Questions

    • Why do you think you are a good candidate for this position?   Answer Question
  2.  

    Claims Representative Interview

    Anonymous Employee in San Diego, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at GEICO (San Diego, CA).

    Interview

    Applied online.
    Contacted about a month later by a recruiter who set up a time for a phone screening and asked for a copy of transcripts.
    Screening involved overview of position and basic situational questions

    Interview was basic and recruiter was very friendly

    I followed up with 3 emails and never heard anything back

    Interview Questions

  3. Helpful (1)  

    Claims Service Representative Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 daysinterviewed at GEICO (Dallas, TX) in June 2015.

    Interview

    Applied on-line via the GEICO website on Wednesday evening. Received an email immediately saying my application was accepted. Received another email with a link to take a personality assessment test on-line. After completing the test, received another email saying I would receive a phone interview on Thursday at 9:45 AM.

    The phone interview was very simple. The caller basically outlined the job description and the information on my application. Ended the call by extending an invitation to continue the process. Then received an email with an invitation to come to the GEICO Regional Office for further consideration.

    My appointment was Monday at 9:30 AM. Arrived at 9 and was immediately taken to the testing center. There were 4 others taking the test. The test was a computer generated multi-tasking test. Apparently everyone passed, because one by one we were escorted upstairs for a one on one interview with someone in HR.

    Interview Questions

    • What makes you want to apply with GEICO?   2 Answers
    • Why should you be hired over someone else who is applying?   Answer Question
    • Discuss a time you were able to provide excellent customer service?   Answer Question
    • Describe a time a customer disagreed with you. How did it go, and how did you handle it?   Answer Question
    • Describe a time a supervisor disagreed with you. How did it go, and how did you handle it.   Answer Question
    • There were some other questions concerning how you would handle difficult customers.   Answer Question
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  5. Helpful (8)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Katy, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at GEICO (Katy, TX) in May 2015.

    Interview

    Interview process was fairly hard. I did personality test online, phone interview, multitasking test, interview, trial phone call test, another interview, then u shadow another associate, then u finally have the final interview with the floor manager. The process to 2 days. About 6hrs total. They ask alot of behavior questions and want specific answers. The entire process is drawn out and long!!!!!! Omg!! Be patient if u make it to the shadowing an associate part u pretty much have the job!

    Interview Questions

    • what do u do when u have an angry customer? why should i hire u? what attracts u to claims position?   Answer Question

    Negotiation

    No negotiations! Pay is $15.50/hr

  6. Helpful (3)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at GEICO.

    Interview

    The reviews on here will totally have you paranoid and nervous. Just be yourself. If its meant to be, it will happen. Pay attention to the info they give you and be confident in yourself. It wasn't too bad compared to my current employer and was way quicker than other companies hiring processes. They want to make sure that you want to be here, can learn quickly and are going to stay and not hop around.

    Interview Questions

    Negotiation

    I probably could have negotiated but i didn't try to. I'm confident that my work will show for itself

  7. Helpful (1)  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online – interviewed at GEICO.

    Interview

    First, they conduct a phone interview which should last anywhere between 10-20 minutes. If you get past that, they will invite you to take a computerized test designed to assess your "ability to multitask" and "computer skills". After that, you will interview with human resources where they will ask questions in regards to your work history, availability, how you deal with difficult situations, etc. If you say what they want to hear, you will get past this part and move on to the next phase of the hiring process which is the role play scenario. This role play portion of the hiring process consists of you completing a couple of tasks similar to the responsibilities of the position you apply for. They provide you with information regarding a fake insurance company and you receive phone calls from people pretending to be customers of this company. Here, you are being tested on your interactions with customers, multitasking ability, and interpersonal skills. Afterwards, you are asked questions in regards to your opinions of the exercise and you can expect to hear from them via e-mail or phone call in one or two business days regardless if you are selected to move on in this arduous process. If you are selected to move on, you will be expected to shadow someone who has the position you applied for and after that you will interview with the specific department you would be working for if you got the position. If they like you, then congratulations! If not, don't be upset about it. There are "plenty" of "job opportunities" at other companies. Hopefully, other companies won't force you into an absurd process like this. Good luck to anyone who reads this regardless if you are applying for Geico or another more worthy company.

    Interview Questions

    • Q: How did you overcome a difficult situation at work?   Answer Question
  8. Helpful (5)  

    No Offer
    Positive Experience
    Average Interview

    Interview

    I applied for this position received a personality test within a few Min. Received an email from one of the recruiters requesting to call to between a certain time for an over the phone interview. Went through work history, schedule information for the position and salary info. at the end I asked my questions and was told my resume would be forwarded on to a hiring manager and i should hear back within 2-3 days. I received an email stating I did not get the second interview.

    Interview Questions

    • What will you previous manager say about you reliability?   Answer Question
  9.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at GEICO (Macon, GA) in May 2015.

    Interview

    This was my third time applying to Geico and finally made it past the role play. To me that was the hardest part just make sure to really tune yourself in, and you will do fine. I went in a few days later for my last interview and to sit wit a rep. I couldn't do everything In a day I picked a later time to come in.

    Interview Questions

    Negotiation

    Non negotiable

  10.  

    Liability Claims Representative Interview

    Anonymous Employee in Houston, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at GEICO (Houston, TX) in May 2015.

    Interview

    Went through a telephone interview and then the next day went in for testing. Completed and passed the test and then met with someone who was very adamant about providing quick answers most likely because it was a Friday. So the interview process felt rushed and I was ready to go after the first ten minutes.

    Interview Questions

  11.  

    Claims Representative Interview

    Anonymous Employee in Lakeland, FL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at GEICO (Lakeland, FL) in May 2015.

    Interview

    After submitting your application online, you will contacted for a telephone interview. If the telephone interview goes well, you'll be asked to come in for a test. It's a typing test and a test to make sure you can multi-task. Don't freak out about it, they explain not even current workers can keep up completely. If you get called back into an office, chances are you didn't pass. After this will be a face-to-face interview, followed by the roleplay session.

    The roleplay session was the hardest, partly because they give you so much information to know, and partly because it's hard to take it seriously when someone behind you is going "ring ring!" and talking in a bad non-english speaking accent.

    I haven't gone past that, so I don't know what they do after that.

    Interview Questions

    • What is a situation at your job where you had to make decisions?   Answer Question
    • Why should we hire you?   Answer Question
    • Imagine a situation where you were dealing with an irate customer. How would you handle them?   Answer Question

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