GEICO Claims Service Representative Interview Questions

Updated Jul 3, 2015
69 Interview Reviews

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  1.  

    Claims Service Representative Interview

    Anonymous Employee in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at GEICO (Houston, TX).

    Interview

    I filled out the application online. I got an email to take an assessment test the same day. The next day, I received an email to schedule a phone interview. I then was invited in for a face to face interview (which took FOREVER).
    When I arrived, I took a multi tasking/typing test- EASY (although only 2 out of 6 of us passed). I then met with a recruiting manager and answered interview questions (typical situational questions). Then I did some mock calls. They put me in room full of papers, pens, highlighters, and folders with information in them. I had 30 minutes to read through everything and then the phone would ring. There were 4 different calls with different scenarios. I thought I did a great job! But they didn't seem to think so. They had me sit in the waiting room for a good 20 minutes only to come back and say, "I've sent everything up to management and someone will be in contact with you soon." --- YOU DO NOT WANT TO HEAR THOSE WORDS.

    Interview Questions

    • Why do you think you are a good candidate for this position?   Answer Question
  2. Helpful (1)  

    Claims Service Representative Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 daysinterviewed at GEICO (Dallas, TX) in June 2015.

    Interview

    Applied on-line via the GEICO website on Wednesday evening. Received an email immediately saying my application was accepted. Received another email with a link to take a personality assessment test on-line. After completing the test, received another email saying I would receive a phone interview on Thursday at 9:45 AM.

    The phone interview was very simple. The caller basically outlined the job description and the information on my application. Ended the call by extending an invitation to continue the process. Then received an email with an invitation to come to the GEICO Regional Office for further consideration.

    My appointment was Monday at 9:30 AM. Arrived at 9 and was immediately taken to the testing center. There were 4 others taking the test. The test was a computer generated multi-tasking test. Apparently everyone passed, because one by one we were escorted upstairs for a one on one interview with someone in HR.

    Interview Questions

    • What makes you want to apply with GEICO?   2 Answers
    • Why should you be hired over someone else who is applying?   Answer Question
    • Discuss a time you were able to provide excellent customer service?   Answer Question
    • Describe a time a customer disagreed with you. How did it go, and how did you handle it?   Answer Question
    • Describe a time a supervisor disagreed with you. How did it go, and how did you handle it.   Answer Question
    • There were some other questions concerning how you would handle difficult customers.   Answer Question
  3. Helpful (8)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Katy, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at GEICO (Katy, TX) in May 2015.

    Interview

    Interview process was fairly hard. I did personality test online, phone interview, multitasking test, interview, trial phone call test, another interview, then u shadow another associate, then u finally have the final interview with the floor manager. The process to 2 days. About 6hrs total. They ask alot of behavior questions and want specific answers. The entire process is drawn out and long!!!!!! Omg!! Be patient if u make it to the shadowing an associate part u pretty much have the job!

    Interview Questions

    • what do u do when u have an angry customer? why should i hire u? what attracts u to claims position?   Answer Question

    Negotiation

    No negotiations! Pay is $15.50/hr

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  5. Helpful (1)  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online – interviewed at GEICO.

    Interview

    First, they conduct a phone interview which should last anywhere between 10-20 minutes. If you get past that, they will invite you to take a computerized test designed to assess your "ability to multitask" and "computer skills". After that, you will interview with human resources where they will ask questions in regards to your work history, availability, how you deal with difficult situations, etc. If you say what they want to hear, you will get past this part and move on to the next phase of the hiring process which is the role play scenario. This role play portion of the hiring process consists of you completing a couple of tasks similar to the responsibilities of the position you apply for. They provide you with information regarding a fake insurance company and you receive phone calls from people pretending to be customers of this company. Here, you are being tested on your interactions with customers, multitasking ability, and interpersonal skills. Afterwards, you are asked questions in regards to your opinions of the exercise and you can expect to hear from them via e-mail or phone call in one or two business days regardless if you are selected to move on in this arduous process. If you are selected to move on, you will be expected to shadow someone who has the position you applied for and after that you will interview with the specific department you would be working for if you got the position. If they like you, then congratulations! If not, don't be upset about it. There are "plenty" of "job opportunities" at other companies. Hopefully, other companies won't force you into an absurd process like this. Good luck to anyone who reads this regardless if you are applying for Geico or another more worthy company.

    Interview Questions

    • Q: How did you overcome a difficult situation at work?   Answer Question
  6. Helpful (5)  

    No Offer
    Positive Experience
    Average Interview

    Interview

    I applied for this position received a personality test within a few Min. Received an email from one of the recruiters requesting to call to between a certain time for an over the phone interview. Went through work history, schedule information for the position and salary info. at the end I asked my questions and was told my resume would be forwarded on to a hiring manager and i should hear back within 2-3 days. I received an email stating I did not get the second interview.

    Interview Questions

    • What will you previous manager say about you reliability?   Answer Question
  7.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at GEICO (Tucson, AZ) in May 2015.

    Interview

    The interview process is extremely hard and long. You'll do several interviews, role plays and then have your final interview with your department manager. It really makes you ask yourself if this company is for you. Although everyone is so so so nice it's scary. My advice is relax and be yourself the recruiters are helpful and want to see you get the job

    Interview Questions

    • What's one time a customer was really upset and what I did to go above and beyond for that customer   Answer Question
  8. Helpful (3)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at GEICO (Houston, TX) in April 2015.

    Interview

    The interview process went smooth after the caliber test if passed the telephone interview and after that you're scheduled for testing. Testing is tricky but easy! And then after that 1 on 1.. I was they will call in some days with or without an offer! 1 on 1 interview was a bunch scenario questions!

    Interview Questions

    • What does geico have to offer you that your previous employers don't?   Answer Question
  9. Helpful (2)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at GEICO (Fredericksburg, VA) in April 2015.

    Interview

    Applied online. Received email within 2 days to schedule a phone interview. Completed phone interview which asked very basic questions such as schedule availability, salary, why do you want to work at Geico, etc. The phone interview only lasted for about 10 minutes. After the interview was concluded, the HR lady on the other line told me that I should hope to hear back from them in a few days as to whether or not they would like to move on to the next step of the interviewing process with me. Went in at 12pm for the pre-employment testing and interview and didn't actually walk out of the building till around 5:30pm. So expect this process to take quite a few hours. This day consisted of a multitasking/typing test, interview with recruiter, roleplaying simulation, sitting with an actual CSR associate on the floor and listening to live calls, and then finally I was interview by the 2 CSR managers and was offered the job at the end of the interview.

    Interview Questions

  10.  

    Claims Service Representative Interview

    Anonymous Employee in Houston, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at GEICO (Houston, TX) in April 2015.

    Interview

    Long process. Tests were not bad. Just make sure you READ ALL the directions. If you pass your test you will sit with an HR rep. who will ask you a series of situational questions. Make sure that all your answers are consistent and consistent to your application.

    Interview Questions

    • What is something your previous or current employer tell you that you should improve one.   Answer Question
  11.  

    Claims Service Representative Interview

    Anonymous Employee in San Diego, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at GEICO (San Diego, CA) in April 2015.

    Interview

    I applied over the weekend and received an email a couple days later saying that they would like to set up a quick phone interview. The phone interview consisted of questions regarding work experience, why do I want the job, and if I was available certain days for training. After, I was invited to take the multitasking and typing test. These tests were fairly average in difficulty (once you read the instructions thoroughly you will understand how to pass the multitasking part - plus they give you two practice tries before actually doing the test which I liked) The typing test was typical where you type a paragraph and it measures how many words per minute you can type. After passing these two tests, I was told I can set up an in-person interview. A week later, I showed up to the interview. However, I did not go pass the interview portion. Although I thought I did well with answering all the questions the interviewer gave me, once the interview was over, he told me I would hear from HR about the next steps for the hiring process. From reading reviews on here, I knew I didn't get the job.

    Interview Questions

    • Tell me a time when you went above and beyond for a customer.   Answer Question

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