GEICO

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GEICO Claims Service Representative Interview Questions

Updated Nov 6, 2014
Updated Nov 6, 2014
48 Interview Reviews

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  1.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at GEICO.

    Interview Details

    Applied online, received e-mail with an hour, and scheduled phone interview for the next day. The phone interview was mainly basic questions about past employment, availability, etc. Most of it was being informed on the pay, attendance policy, training class start date.

    Interview Questions
    • What would your most recent employer say about your attendance?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  2.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    I got a call for an interview a couple of hours after I sent my application. went in a week later for a skill test which was easy and kind of fun, then a week later went back for a really short interview, about 30 mins.

    Interview Questions
    • Questions were pretty standard, ask a lot of questions as if you already had the job and what you would do if a customer called you about different complaints.   View Answer
    No Offer
    Negative Experience
  3.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in September 2014.

    Interview Details

    Applied online, received an email to do an assessment, then they send you a link to schedule a phone interview (you have to keep on top of your emails). They are precise with the time you choose to be called for the phone interview (if you select 9AM, better be at your phone by 9AM) Phone interviewer go over your resume, ask basic questions about you education and job experience. After the phone interview, they will let you know if they will forward you to go to one of their offices for a computer assessment which test you on multitasking and date entry, typing, etc. Once finish with the computer assessment test, they will let you know if you pass or fail, once pass you go on to the personality interview one on one test which they ask you "what would you do type of questions". Once that's finish you do role play where you sit in a office, review materials for 30 minutes and you have to play roles dealing with angry customers, filing claims, and so forth. They will let you know if you pass or fail. They then have to have you shadow a trained CSR with a headset to listen to live calls, for me it took about 1.5 hrs, then the final interview step was with the hiring manager (they ask the same questions similar to the personality interview). The manager then will step out for two minutes, come back in and offer the position. The offer is made the same day, I'm guessing if they say they will contact you later, it's probably a no go. For me, I did the entire interview in one day because I had the time and figured i should get everything over with but if you're booked for other activities that day, they will work with you to come back to finish other steps of the interview on your time. I did paperwork and everything the same day I was offered the position, now I'm waiting to start the training. Good luck to everyone.

    Interview Questions
    • There really wasn't any difficult questions, just be quick and accurate, also smart with your responses. Example, explain a time when you had a difficult situation and turned it around into a positive one. (give respond to something customer service related) Try to give response pertaining to customer oriented or what will suit the job position.   Answer Question
    Negotiation Details
    No negotiation... take it as offered
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 3 people found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    The hiring and interview process went fast for me, but only because my training class started in 3 weeks and they needed to rush for my background check. Other employees in my same training class advised me that their interview process took a couple months, because they kept filing up their spots after they were offered the position. The interview process is very extensive. It is typically a 6 step process to get hired for the position (steps 3-6 must be done on site at the office, separate appointment times, but they will work with your schedule).

    1. Submit Online Application
    2. Personality Assessment
    3. Phone Interview
    4. Computer Assessment Test (To see if you can multi-task)
    5. Role-Play Assessment For The Particular Position
    6. Final Interview (With Department Manager)

    Then if offered, they will conduct a credit check, background check & a drug test, which also takes another week.

    Negotiation Details
    No negotiation, Take it or leave it. They can hire the next younger person for the same money or less.
    Accepted Offer
    Negative Experience
    Difficult Interview
  6.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Katy, TX
    Anonymous Interview Candidate in Katy, TX
    Application Details

    The process took 1+ weekinterviewed at GEICO in August 2014.

    Interview Details

    Very long process be prepared to be up there for about 3-5 hours each time you have to come back for the next step.

    1. Applied online
    2. Took personality test right after submitting application
    -Received an email the next day to schedule a phone interview
    3. Phone interview
    -During phone interview I was invited to come in for a face to face interview
    4. Multi-tasking & typing test
    5. Face to face interview (a lot of behavioral questions)
    6. Mock call test (they give you stack of papers that you must become familiar with within 20 mins, you will take about 3-5 different scenario calls and will have to give the proper information as well as fill out the proper documents needed.)
    7. Quick follow up interview questions
    ** if you've made it this far you most likely got the job**
    8. Shadow
    9. Final interview with hiring manager (Offer presented on the spot)

    Interview Questions
    Negotiation Details
    No negotiation, they tell you during the phone interview how much the position pays.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7. 2 people found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    Start off by sending your app, answering questions, all the basic sort of stuff. You get communication that says you can come in to do some tests. You get there and you take a test to see if you're eligible to work (scenario questions, memory, etc...). After that, you talk to an HR rep about the position. Then you go into an interview, followed by some role play and tests.

    Interview Questions
    • if something happens or you don't get it, you can't apply for another 6 months. As long as you aren't slow in the head, you should find the tests are pretty easy.   View Answer
    No Offer
    Neutral Experience
    Easy Interview
  8.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Anonymous Interview Candidate in Lakeland, FL
    Application Details

    I applied online. The process took 2+ monthsinterviewed at GEICO in July 2014.

    Interview Details

    very lengthy they get in no hurry, have you coming back several different days, seems like a lot of people are being interviewed. They are not very friendly and very matter of fact

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied through an employee referral – interviewed at GEICO in July 2014.

    Interview Details

    I first received a phone interview which went really well, the man on the phone was super nice and easy to talk to. He asked questions like why GEICO? He started off with I have some good news and bad news. First the bad news you weren't chosen for Customer Representative. Now the good news we have decided you would be best as a Claims Representative, or in Sales, which would you be interested in? Then he asked, if I would be wiling to work holidays. Then he tells me the different shifts they work, and then he asked me which one I'm most interested in. He asks, if I'm willing to work weekends. Then he tells you the salary and asked if that's ok. Then he tells you if you want you can interview that afternoon if your ready, or you can come in the next day and he gives you the 3 different interview shifts and ask which one would you like. You pick one, he puts you down for that, and then he tells you that you will receive an email from them shortly with what you need to bring, etc. The next day when I went in for the interview the security guard issued me into the HR department. HR gives you a brochure to read about the company and then they ask your several questions on the brochure. HR gives a typing test which is super easy to pass. They also give you a test where you have to decide which department of claims to put the call in, person's name, customer number, city & state, zip code, etc. If you do not do this correctly or fast enough you don't make it to the other 4 parts of the testing. I passed the typing test, but not pass the second part of the testing.

    Interview Questions
    • I only did the phone interview and I did not find that unexpected or difficult.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  10. 1 person found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Interview Details

    Applied and immediately received an email requesting a phone interview. Phone interview was very standard, and was informed immediately that a lack of experience would cause my consideration to be terminated.

    Interview Questions
    • No out-of-the-blue surprising questions, but the interviewer was difficult to understand at times (due to an accent).   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  11. 1 person found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at GEICO.

    Interview Details

    I was asked if I had a Bachelor's. I said no, and asked what field of study they were looking for. She told me it didn't matter, they would just pay me more if I had a Bachelor's in anything at all (what??). The questions were very geared toward attendance and job dedication, but not geared toward actual skills and experience. I don't have much to say about it because the interview was surprisingly short.

    Interview Questions
    Reasons for Declining

    I accepted the offer, but after a few days I retracted it. They wanted me to start in the middle of winter (snow, ice, flu season). I was told I was not allowed to call off for a full 3 months for any reason, even with a doctor's note, or I would be terminated immediately. I was also told I was not allowed to schedule off for a full 6 months. I said OK to this because I am dedicated to my job, but then I began to realize that life is too unexpected to place myself in a position of getting fired for needing to take off, especially since I have a family. I also read reviews on here that said the call-off and schedule-off policies are horrendous.

    Declined Offer
    Easy Interview

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