GEICO

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GEICO Customer Service Interview Questions & Reviews

Updated Jul 27, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
127 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Poway, CA

I applied online and the process took 4+ weeks - interviewed at GEICO in June 2014.

Interview Details – Give yourself at least 2-5 hours to dedicate to Geico's interview process... in a nutshell, if you are what they are looking for, you will be there for the full 5 hours. You began by taking a few tests, one being the typing test. It is timed and you are in the testing room with other candidates. Once the test is over they wait for your results... usually about 5 minutes. They will tell you right then if you are moving on to the next part of the interview process. If you do, a manager from the department your applying for comes and get you. You go into a separate room and interview 1:1. If you pass this part, they place you in another room (sort of looks like an interrogation room) with about 5 pieces of paper, a box of writing utensils, and a phone. In about 30 minutes the phone will ring and you will go through a simulation mode (acting as a customer service rep and selling products). Once this part is done, if you pass... you meet the person who was going through the simulation with you. If you pass this part, they will take you on the floor and let you side-by with an employee for about an hour. When this part is done another manager will come get you and ask if you feel the job is still for you. This is the last part of the interview. He/she will say congrats you got the job... if this happens you will meet with the background specialist. They will tell you that the position is contingent upon passing background (credit check, criminal check, and urine test) if any one of these tests come back not within their standards you will not start the class. What I strongly suggest and this is from personal experience, is to make sure your transunion credit report is up to date with not a lot of collections/negatives etc. You fail once, you have one chance to clean it up. If they run it again and you fail, you have to wait 6 months before applying again. Good luck.

Interview Question – Questions pertain to position applied for... typical customer service questions.   Answer Question

Negotiation Details – There isn't room for negotiating. There is a hourly/salary range for each position and depending on what your educational background is, determines where you fall in that range.


2 people found this helpful

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 days - interviewed at GEICO.

Interview Details – Online app, phone interview, in office interview, computer test, manager interview. If you have passed computer test and offer to have manager interview you've gone pretty far. I'm not sure why the hiring process is so difficult, I would have expected more out of the job environment. A lot of people behind that door aren't professional.

Interview Question – Keep calm and be honest and yourself. You'll be fine, it's not as hard as they make it seem.   Answer Question

Negotiation Details – Ask as many questions prior to accepting. It's a lot to PTO, and hours/days, Comp day and switching shifts is so confusing.


1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tucson, AZ

I applied online and the process took 5 days - interviewed at GEICO in July 2014.

Interview Details – So I applied online, got a call the next business day. Basically you will have seven phases. Depending how well you do on each phase determines whether you go to the next.
I am copying and pasting from the email they sent me after I did the phone interview.

Phase 1: Telephone interview

Phase 2: Computer testing ( approx. 1 hour)

Phase 3: Face to face interview with Hiring Team Recruiter

Phase 4: Role-play (Simulation of the position you are applying for)
(1 hour)

Phase 5: Realistic Job Preview (Shadowing a representative within the department you are applying for and listening to live calls)
(1 hour)

Phase 6: Face to face Department Manager Interview (1 hour)

Phase 7: Pre-employment physical and background review (5-7 business days)

So I then went in for the test, five others were there. Four of us passed. The test consisted of two typing test. The test will be difficult for you if you are not extremely well oriented with basic call center systems. You have to learn as much as you can about their software in about 6 minutes than start listening to calls and reading emails and input the info.

You might have to do the one on one interview right after or they will schedule it another day. I went right after, was actually first.

The interview was some one on the hiring team. She really seemed unimportant and basically just asked me all the questions that the online application did.
I felt like she was just doing the interview to get some experience?
I am very well qualified for the job. Even though I did not get it.
I believe it is because I just was a little rusty during the interview. I really wanted the job because the pay is ver good. I felt rusty since I have not had a job in two years since we had a new addition to the family.
She asked really plain basic questions. Nothing at all difficult. Only difficult one was the whole unrealistic what would you do if blah blah blah.

They then tell you that you will receive an email letting you know if you go on to the next phase. I got the email three days later saying no. Then I received a call later that day telling me that there was no specific reason as to why I didn't get hired and they just decided to go with a different candidate. Also that they really want me to reapply in 6 months. I was really dumbfounded when she told me this. I just told her how confused I was because I am very well qualified and she said yes I know that's why we really encourage you to reapply.
So that's that. Very off.

Interview Questions


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1 person found this helpful

No Offer

Negative Experience

Average Interview

Geico Customer Service Representative Interview

Geico Customer Service Representative
Dallas, TX

I applied through other source and interviewed at GEICO.

Interview Details – Online test which you will need to pass. then you will get a call. was done in 3 days and i got that call. then they take you to a skills test which takes about 2 hrs. simulated computer testing and get set on the phone. you do phone, email.

Interview Question – you take a test- simulating a insurance call scenario. mostly robotic, no logic involved   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Customer Service Interview

Customer Service
Poway, CA

I applied online and interviewed at GEICO.

Interview Details – 1st phone interview. week or so later.. testing in the office to see if you if you the aptitude to adjust and learn quickly and typing. if you pass; you go through simulated customer service routine of about 3 calls; pass that you go interview w/ HR person.. pass that ... you listen to calls for about an hour. then you interview w/ a depart Manager.. all that in one day. about 1 week late if you pass that.. final step drug testing (hair sample) inch wide.

Interview Question – Simple questions   Answer Question

Negotiation Details – No negotiation


1 person found this helpful

No Offer

Positive Experience

Customer Service Representative Interview

Customer Service Representative
Honolulu, HI

I applied online and the process took 2 weeks - interviewed at GEICO in May 2014.

Interview Details – The process has been long, first online application, phone interview...passed that, came back for multitasking skills test, passed that. Another phone interview...scheduled for role play. I had 20 minutes to study the material then it was off to the races. I handled 3 different calls and tried to handle them as best I could. At the end the HR person told me someone would be in touch. I have a feeling this means I didn't get the job

Interview Question – Why do want to work here, why do you think you would be an asset. sounds typical but really I just wanted to work there because they had an open position.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative III Interview

Customer Service Representative III
Dallas, TX

I applied in-person and the process took 1 week - interviewed at GEICO in January 2010.

Interview Details – submitted my resume by fax and call the HR department 2 days later to see if the received my application. HR received it and set up an interview the next day. The next day I had 2 interviews with supervisors. I was asked to come back for a 3rd interview and an assessment. Need to pass an assessment and a background check.

Interview Question – all questions asked were standard.   Answer Question

Negotiation Details – no negotiations


2 people found this helpful

No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 days - interviewed at GEICO in May 2014.

Interview Details – This was a phone interview, and the lady I spoke to was very nice. I genuinely enjoyed talking to her. I had a question about a prior offense from a few years back, and she politely and candidly told me that it wouldn;'t affect my chances at getting the job at all.

Interview Question – The most difficult question was about my prior record, but I was reassured that it wouldn't count against me.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online - interviewed at GEICO in May 2014.

Interview Details – Initially applied for position on-line. Next correspondence was thru email saying they wanted to do a phone interview so you go to a link and pick the time you want. If you have a successful interview you get invited to come in to do an assessment.

If you pass the assessment you will be invited to interview with management. They will tell you the process will take about three hours but it lasted much longer.

If you make it thru the interviews with management and get offered a position be prepared to take a hair drug test and have a background check done

Interview Question – Tell them about a time you had to deal with a difficult customer and how you dealt with it.   Answer Question

Negotiation Details – Was not able to negotiate. There is a standard 90 day 100% attendance policy. You cannot miss days. Only advice I can give is be sure the job is something you want.


2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Virginia Beach, VA

I applied online and the process took a day - interviewed at GEICO in April 2014.

Interview Details – Initial phone interview. Personality, typing and multitasking test before any interview takes place. Once you have been told you passed the tests, a HR supervisor will interview you. If you passed that part you will then move on to the role playing. Here you are given a packet of a fake company that you will have 20 minutes to read over. Do not try to know everything, just bits you think are important. After 20 minutes you will be called and have to either explain info to a customer, keep a customer from leaving or explaining why a customer received a bill (these were all of my scenarios, yours might be different). If you complete that successfully, you will shadow an employee for an hour and then have your final interview with the department manager and supervisor.

Interview Question – Where do you see yourself in the next 2 years?   Answer Question

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