GEICO Customer Service Interview Questions & Reviews

Updated Aug 5, 2014
Updated Aug 5, 2014
128 interviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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128 Candidate Interview Reviews Back to all interviews

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  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I interviewed online. The process took a day - interviewed at GEICO in April 2014.

    Interview Details

    Initial phone interview. Personality, typing and multitasking test before any interview takes place. Once you have been told you passed the tests, a HR supervisor will interview you. If you passed that part you will then move on to the role playing. Here you are given a packet of a fake company that you will have 20 minutes to read over. Do not try to know everything, just bits you think are important. After 20 minutes you will be called and have to either explain info to a customer, keep a customer from leaving or explaining why a customer received a bill (these were all of my scenarios, yours might be different). If you complete that successfully, you will shadow an employee for an hour and then have your final interview with the department manager and supervisor.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I interviewed online - interviewed at GEICO.

    Interview Details

    The process is easy because there is high turnover with the company. Just make sure you answer the question in a way that shows you are receptive to criticism and that you can adapt to a changing environment. one phone interview and then face to face. The job was offered to me on the spot so not difficult at all

    Interview Questions
    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through college or university - interviewed at GEICO in May 2012.

    Interview Details

    Computer test, personal interview

    Interview Questions
    No Offer
    Negative Experience
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  5.  

    Customer Service Representative Interview

    Anonymous Employee  in  Westbury, NY
    Anonymous Employee in Westbury, NY
    Application Details

    I interviewed online. The process took 5 days - interviewed at GEICO in March 2014.

    Interview Details

    Came in around 9am for an interview. Started off with the computer literacy test..it's fairly easy. Did the interview with HR afterwards. Told me I would be contacted if I get to the second part of the interview.

    Interview Questions
    • just typical interview questions i.g why you want to work near and some situational questions   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    VERY long process, a few computer testsw and alot of rounds with supervisors and managers, asking the same type of questions

    Interview Questions
    Accepted Offer
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Apply online. Called in for basic skills testing (wpm, taking notes, etc.). Simple interview to review job history, goals, etc. Job specific interview to gauge interest, skills. Assessment. Management interview. FULL DAY PROCESS. Pack a lunch!!

    Interview Questions
    • The assessment was unexpected, but they are basically looking for how you respond to a customer and follow basic instructions/guidelines.   View Answer
    Accepted Offer
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    interviewed at GEICO in December 2013.

    Interview Details

    It's a very lengthy process. Not well organized and it's clear.

    Interview Questions
    • The phone experience is the worst part. They pretend to be different customers and you have to have the right infliction in your tone. It shows you what the job is really like.   Answer Question
    Accepted Offer
    Difficult Interview
  9.  

    Customer Service Representative III Interview

    Anonymous Interview Candidate  in  Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Application Details

    I interviewed online. The process took 2 days - interviewed at GEICO in March 2010.

    Interview Details

    Interview process will include typing test, make sure that you are able to type at least 40 wpm

    Interview Questions
    • i would have to say it would be the unexpected role pay, where they do mock phone calls and you have to answer questions.   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I interviewed online - interviewed at GEICO in March 2013.

    Interview Details

    Started out with an online application, GEICO mainly works with referrals and will call you back immediately if you were referred from a current employee. It starts out with an email indicating the best time to call you, the phone conversation is pretty mundane basically wanting to hear your "phone voice" since this is a call center they want to know how you sound. Next step would be the actual interview, which is an all day event. Starts out with a computer proficiency test if you pass, you're onto the actual interview, then a mock call is set up where act like you're a customer service rep, then onto the phones to connect to tenured agents and hear what they sound like, which lasts for an hour, possibly longer if they forget and last but not least, another INTERVIEW with someone else! If all goes well the last person you interview with will be the one who hires you.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The entire process was absolutely grueling. From application to offer, it took about a week. You start with computer testing after an initial phone interview, then interview with HR. If they decide they want to move forward, you sit with an agent who does the job. Once you sit with them for an hour, you interview with the department supervisors. You are then selected from the pool that was interviewed by them.

    Interview Questions
    Negotiation Details
    No negotiation. You pick a shift, and you are told a salary.
    Accepted Offer
    Neutral Experience
    Difficult Interview

See What GEICO Employees Are Saying

 Current Claims Service Representative in Dallas, TX

Pros: “Great benefits and job training. GEICO believes in promoting internally.” Full Review

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