GEICO

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GEICO Customer Service Representative Interview Questions & Reviews

Updated Jul 18, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
110 candidate interviews Back to all interview questions
Relevance Date Difficulty
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3 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
San Diego, CA

I applied online and the process took a day - interviewed at GEICO in August 2013.

Interview Details – Started off taking the test on the computer, be calm it is really easy. I do not even type fast and I passed. Just make sure you follow the instructions very closely you will be fine.

Next you talk to an HR employee, they ask you the typical questions nothing bad at all. Just answer with confidence and energy because this shows them if you are willing to work there and not to just collect a paycheck.

Next was the role playing which was actually really fun!! Play along with it, no one is going to hurt you or fire you, remember it is a try out so as your doing be focused but have fun.

After I sat with an employee on the floor while she was taking calls. It was great, I asked many questions due to the fact I wanted to know if she really enjoyed her job.

The final stage was talking to the department supervisor, honestly it was easier than the first interview witht he HR employee. Be yourself and confident.

Interview Question – How you persuade someone into making a decision   Answer Question

Negotiation Details – Straight up.


11 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 5 days - interviewed at GEICO in September 2013.

Interview Details – The first thing you do is apply online. If you pass, someone will be calling you to discuss the job. This call happened the next day. I applied at 10:30 at night, the next morning I got an email telling me to pick a time for the call to happen, and by 12:00 that day I was talking to someone about the job preview and the expectations. If the person likes you then you'll go on to the next stage which is the true interview process...

Note: Expect lots of waiting at this interview as it will take all of 5 hours and possibly more.

You show up at the office with about 5 to 10 other people and take a skills and typing test together. The skills test is getting used to a system where you input information that you receive via "phone calls" and "emails". They are obviously not real, you just treat it like they are. The interviewer tells you time and time again that you won't be able to keep up with the information but that's a lie, it's very easy to keep up if you spend the practice time actually learning the software (it's easy). Typing is typing. If you can type quickly and read well then you're good to go. Afterwards they'll take you one at a time out of the room and tell you if you passed that portion. Of the 8 people in my group, 5 made it to the next round.

The next round is 1-on-1 interviews with a hiring professional. You wait for your named to be called and then you meet with someone who talks to you about your previous jobs and what you'll be doing at Geico. Pretty basic stuff, "Tell me a time when..." or "Blah Blah Difficult Customer, what did you do?". Stuff like that. Ask plenty of questions about the job and training and company. After all that is done, the fun starts; the role play.

The Role Play. You're put in a single room with a few sheets describing a fake company, a few pens, and a phone. Your job will be to answer 3 questions about different customers accounts given the information provided to you. All of the information will be provided and you will have 20 minutes to study everything. Trust me, that's plenty of time. Once your 20 minutes of studying are up, the phone will ring and someone will be playing one of the 5 customers that you were given and you handle the interaction. Be friendly, nice, understanding, correct, and they'll love you. I stumbled and stuttered my way through it but I followed the guidelines given to you in the sheets and they passed me. You'll get called 3 times. You go to the final stage if you passed this.

The Final Stage. You meet with a hiring professional who once again goes over job history and asks the same interview questions. Feel free to ask this person the same questions you had for the first person in the 1-on-1 session. If you've made it this far, you're going to get a job offer so congrats!!!

Final-Final Stage. You have to do a drug test, credit check, and background check. They test your hair and not your urine for the drug test so if you do drugs, don't even try and apply. This one will catch you. I don't do drugs so I obviously passed this. The whole background check stuff took about 9 days.

It's a long interview process but it's typically done in one day. Mine took two days because the hiring professional wasn't free anymore so they rescheduled that interview for the next day. If they ever ask you to leave without scheduling something else, you didn't get the job. They'll tell you something about "... we'll send an email soon". Yeah, you didn't get the job. Sorry.

Interview Question – The most difficult questions were the Role Playing.   View Answer

Negotiation Details – There was no negotiation. I have a college degree so I started out at 15.25. Truth-be-told, I did no try and negotiate because that is a lot more than I was making before.


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Lakeland, FL

I applied online and the process took a day - interviewed at GEICO.

Interview Details – The hiring process is very extensive and its very hard hard to get on board with Geico. After you apply, you have a test that you have to pass. If you pass that test, you have an interview. If you pass the interview, you then have another interview. If that interview goes well, then you have a role play. If that role play goes well, then you get to listen to calls in the department you are applying for. After approximately two hours of listening to calls, you will interview with the manager. If the manager likes you, then you are hired as long as you pass your drug and background check.

Interview Question – No question is difficult if you answer base on what you think they are looking for in that question. The most difficult part of the hiring process is the role play.   Answer Question


No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied online - interviewed at GEICO in September 2013.

Interview Details – Met a recruiter at a school job fair. He followed up with an email in less than a week, encouraging me to apply. I did. Then I received a phone call the next day to schedule a phone interview for the following day.

During the phone interview I was asked about 5 years of previous work experience. This part seemed pretty straight forward.

Next I am to wait to let the management go over my interview and determine if we will proceed.

This is as far as I have gone.

Interview Question – I was given a scenario where I was talking with a customer. They were late on a payment, however they had apparently attempted to make a payment but had entered an incorrect credit card number. My question was how to handle that situation.   Answer Question


1 person found this helpful

Declined Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Virginia Beach, VA

I applied online - interviewed at GEICO in October 2013.

Interview Details – Basically they tell you that you will have no life other than work or preparing for work.

Interview Question – Pretty much no questions. Just telling you the bad hours, long training & that they will own you   Answer Question

Reason for Declining – Shift hours were horrible and not split normally. No days off. The job is all about the numbers. Very little care about family life. That is bad management. A good management company knows that even though goals must be met, you also must take care of your employers family life. If your employers are happy, they will devote more than you can imagine


No Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 2 days - interviewed at GEICO in September 2013.

Interview Details – I applied online, and was then sent an email within 24 hrs. asking me to select an phone interview time online. She asked if I would be available for schedualing Mon. - Sat from 6am to 12am. and also let me know that there are no designated shifts. One day I may work in the AM, the next in the evenings. She also confirmed that employees are monitored for ongoing training purposes and the reason for such micromanagement boiled down to Excellent Customer Service. If they had offered I would have turned it down. I just now recieved an email 2 weeks later stating I was not selected and I was welcome to reapply in 6 mo.

Interview Question – They didnt want to know anything about me except how agreeable to their terms I was going to be.   View Answer


No Offer

Positive Experience

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I interviewed at GEICO in September 2013.

Interview Details – applied online. received an email to set up a time to go in and take a skills test. if you pass the skills test you move on to be interviewed. if you fail you are shown the way out and told you can apply again in 6 months.

Interview Question – I did not pass the skills test.   Answer Question


3 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Poway, CA

I applied online and the process took 2 weeks - interviewed at GEICO in March 2010.

Interview Details – I applied online. I've been told this is the best way to have your resume and application reviewed.
A few days later they called me and within a minute or two it turned into a phone interview. Mostly general questions such as "Tel me about yourself" and "why would you want to work for GEICO." Then they asked me if I'd like to come in for testing.
Testing was simple. There was a typing test, a behavioral test (Do you Strongly Agree/Disagree stuff), and a test where you are "multi-tasking" and clicking things on the screen.
After the testing- which was almost 45 minutes- I was asked to sit for a face-to-face interview. That was mostly straightforward. Nothing out of the ordinary. And then came the mock phonecalls.
I was given a fact sheet with a fake company, fake company information and a list of standard ways the company functions. The phone in my room was broken so the interviewer sat facing the corner (it was really funny and I had a good time) pretending to call and be a customer. There were 3 or 4 scenarios we went through and after each one the interviewer took a few minutes to score it.
Then I went upstairs was listened to a customer service agent take calls for an hour or so.
After that, I was asked to meet with a manager and we did a 5 minute interview, he asked a few questions, explained the job, salary, hours and background/credit screening.
I was offered the job pending drug screening and background check.
It took around 5 hours.

Interview Question – The mock phone calls. It's all about thinking on your feet.   Answer Question

Negotiation Details – Not much to negotiate.


1 person found this helpful

No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at GEICO in June 2013.

Interview Details – There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phone calls from "customers."

Interview Question – The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question


No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 1 week - interviewed at GEICO in August 2013.

Interview Details – The process was long but quick, I had a phone interview, a computer test and then a role play. I think the people at Geico were friendly and seemed interested in working to get you hired. The pay was good, you did not get to pick the shift you work.

Interview Question – The most difficult part was the role play, I was not sure what to expect and did not do well.   Answer Question

See What GEICO Employees Are Saying

Unknown

 Current Claims Service Representative II in Macon, GA

Pros: “benefits and opportunities to grow” Full Review

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