GEICO Customer Service Representative Interview Questions

Updated Sep 23, 2014
Updated Sep 23, 2014
118 Interview Reviews

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  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    interviewed at GEICO in December 2013.

    Interview Details

    It's a very lengthy process. Not well organized and it's clear.

    Interview Questions
    • The phone experience is the worst part. They pretend to be different customers and you have to have the right infliction in your tone. It shows you what the job is really like.   Answer Question
    Accepted Offer
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took a day - interviewed at GEICO.

    Interview Details

    Take an online personality test. Then take another set of computer simulated tests.
    No matter how smart or how great your IQ is, you are just a score and a number.
    Failed the test. And that was a good thing. If you would have gotten a job, you will just be a lowly call center employee, you will be reduced to just stats and not a human being. Got a better paying job a few weeks after.

    Interview Questions
    • No interview from a human person.
      All computer based tests
        Answer Question
    No Offer
    Negative Experience
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lakeland, FL
    Anonymous Interview Candidate in Lakeland, FL
    Application Details

    I applied online. The process took a day - interviewed at GEICO.

    Interview Details

    The hiring process is very extensive and its very hard hard to get on board with Geico. After you apply, you have a test that you have to pass. If you pass that test, you have an interview. If you pass the interview, you then have another interview. If that interview goes well, then you have a role play. If that role play goes well, then you get to listen to calls in the department you are applying for. After approximately two hours of listening to calls, you will interview with the manager. If the manager likes you, then you are hired as long as you pass your drug and background check.

    Interview Questions
    • No question is difficult if you answer base on what you think they are looking for in that question. The most difficult part of the hiring process is the role play.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
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  5. 11 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 5 days - interviewed at GEICO in September 2013.

    Interview Details

    The first thing you do is apply online. If you pass, someone will be calling you to discuss the job. This call happened the next day. I applied at 10:30 at night, the next morning I got an email telling me to pick a time for the call to happen, and by 12:00 that day I was talking to someone about the job preview and the expectations. If the person likes you then you'll go on to the next stage which is the true interview process...

    Note: Expect lots of waiting at this interview as it will take all of 5 hours and possibly more.

    You show up at the office with about 5 to 10 other people and take a skills and typing test together. The skills test is getting used to a system where you input information that you receive via "phone calls" and "emails". They are obviously not real, you just treat it like they are. The interviewer tells you time and time again that you won't be able to keep up with the information but that's a lie, it's very easy to keep up if you spend the practice time actually learning the software (it's easy). Typing is typing. If you can type quickly and read well then you're good to go. Afterwards they'll take you one at a time out of the room and tell you if you passed that portion. Of the 8 people in my group, 5 made it to the next round.

    The next round is 1-on-1 interviews with a hiring professional. You wait for your named to be called and then you meet with someone who talks to you about your previous jobs and what you'll be doing at Geico. Pretty basic stuff, "Tell me a time when..." or "Blah Blah Difficult Customer, what did you do?". Stuff like that. Ask plenty of questions about the job and training and company. After all that is done, the fun starts; the role play.

    The Role Play. You're put in a single room with a few sheets describing a fake company, a few pens, and a phone. Your job will be to answer 3 questions about different customers accounts given the information provided to you. All of the information will be provided and you will have 20 minutes to study everything. Trust me, that's plenty of time. Once your 20 minutes of studying are up, the phone will ring and someone will be playing one of the 5 customers that you were given and you handle the interaction. Be friendly, nice, understanding, correct, and they'll love you. I stumbled and stuttered my way through it but I followed the guidelines given to you in the sheets and they passed me. You'll get called 3 times. You go to the final stage if you passed this.

    The Final Stage. You meet with a hiring professional who once again goes over job history and asks the same interview questions. Feel free to ask this person the same questions you had for the first person in the 1-on-1 session. If you've made it this far, you're going to get a job offer so congrats!!!

    Final-Final Stage. You have to do a drug test, credit check, and background check. They test your hair and not your urine for the drug test so if you do drugs, don't even try and apply. This one will catch you. I don't do drugs so I obviously passed this. The whole background check stuff took about 9 days.

    It's a long interview process but it's typically done in one day. Mine took two days because the hiring professional wasn't free anymore so they rescheduled that interview for the next day. If they ever ask you to leave without scheduling something else, you didn't get the job. They'll tell you something about "... we'll send an email soon". Yeah, you didn't get the job. Sorry.

    Interview Questions
    • The most difficult questions were the Role Playing.   View Answer
    Negotiation Details
    There was no negotiation. I have a college degree so I started out at 15.25. Truth-be-told, I did no try and negotiate because that is a lot more than I was making before.
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online - interviewed at GEICO in October 2013.

    Interview Details

    Basically they tell you that you will have no life other than work or preparing for work.

    Interview Questions
    • Pretty much no questions. Just telling you the bad hours, long training & that they will own you   Answer Question
    Reasons for Declining

    Shift hours were horrible and not split normally. No days off. The job is all about the numbers. Very little care about family life. That is bad management. A good management company knows that even though goals must be met, you also must take care of your employers family life. If your employers are happy, they will devote more than you can imagine

    Declined Offer
    Negative Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    interviewed at GEICO in September 2013.

    Interview Details

    applied online. received an email to set up a time to go in and take a skills test. if you pass the skills test you move on to be interviewed. if you fail you are shown the way out and told you can apply again in 6 months.

    Interview Questions
    No Offer
    Positive Experience
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 days - interviewed at GEICO in September 2013.

    Interview Details

    I applied online, and was then sent an email within 24 hrs. asking me to select an phone interview time online. She asked if I would be available for schedualing Mon. - Sat from 6am to 12am. and also let me know that there are no designated shifts. One day I may work in the AM, the next in the evenings. She also confirmed that employees are monitored for ongoing training purposes and the reason for such micromanagement boiled down to Excellent Customer Service. If they had offered I would have turned it down. I just now recieved an email 2 weeks later stating I was not selected and I was welcome to reapply in 6 mo.

    Interview Questions
    • They didnt want to know anything about me except how agreeable to their terms I was going to be.   View Answer
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online - interviewed at GEICO in September 2013.

    Interview Details

    Met a recruiter at a school job fair. He followed up with an email in less than a week, encouraging me to apply. I did. Then I received a phone call the next day to schedule a phone interview for the following day.

    During the phone interview I was asked about 5 years of previous work experience. This part seemed pretty straight forward.

    Next I am to wait to let the management go over my interview and determine if we will proceed.

    This is as far as I have gone.

    Interview Questions
    • I was given a scenario where I was talking with a customer. They were late on a payment, however they had apparently attempted to make a payment but had entered an incorrect credit card number. My question was how to handle that situation.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took a day - interviewed at GEICO in August 2013.

    Interview Details

    Started off taking the test on the computer, be calm it is really easy. I do not even type fast and I passed. Just make sure you follow the instructions very closely you will be fine.

    Next you talk to an HR employee, they ask you the typical questions nothing bad at all. Just answer with confidence and energy because this shows them if you are willing to work there and not to just collect a paycheck.

    Next was the role playing which was actually really fun!! Play along with it, no one is going to hurt you or fire you, remember it is a try out so as your doing be focused but have fun.

    After I sat with an employee on the floor while she was taking calls. It was great, I asked many questions due to the fact I wanted to know if she really enjoyed her job.

    The final stage was talking to the department supervisor, honestly it was easier than the first interview witht he HR employee. Be yourself and confident.

    Interview Questions
    Negotiation Details
    Straight up.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I applied online. The process took 3 days - interviewed at GEICO.

    Interview Details

    The first telephone interview was fairly straightforward. Usual questions, nothing fancy. The second telephone interview was a bit more detailed, with more about work experience. By the time they booked the third interview, I was a bit tired of the process. I also was not keen on the fact that they decided to decline based on a credit check rather than actually considering whether the person was a proper fit. In my case, the only negative I had was how many inquiries were on my credit; there were no derogatories.

    Interview Questions
    • "Describe a time when you were not able to assist the customer with their concern." Not difficult to answer but unexpected because it felt like an entrapment question.   Answer Question
    No Offer
    Negative Experience

See What GEICO Employees Are Saying

Very good

 Former Customer Service Representative in Fredericksburg, VA

Pros: “Benefits and availability to move around inside the company. Vacation time. Fmla. Getting experience in multiple fields.” Full Review

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