GEICO Customer Service Interview Questions & Reviews

Updated Aug 5, 2014
Updated Aug 5, 2014
128 interviews

Interview Experience

Interview Experience

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128 Candidate Interview Reviews Back to all interviews

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  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Virginia Beach, VA
    Anonymous Employee in Virginia Beach, VA
    Application Details

    I interviewed online - interviewed at GEICO in October 2013.

    Interview Details

    Basically they tell you that you will have no life other than work or preparing for work.

    Interview Questions
    • Pretty much no questions. Just telling you the bad hours, long training & that they will own you   Answer Question
    Reasons for Declining

    Shift hours were horrible and not split normally. No days off. The job is all about the numbers. Very little care about family life. That is bad management. A good management company knows that even though goals must be met, you also must take care of your employers family life. If your employers are happy, they will devote more than you can imagine

    Declined Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee  in  Indianapolis, IN
    Anonymous Employee in Indianapolis, IN
    Application Details

    I interviewed online. The process took 2 days - interviewed at GEICO in September 2013.

    Interview Details

    I applied online, and was then sent an email within 24 hrs. asking me to select an phone interview time online. She asked if I would be available for schedualing Mon. - Sat from 6am to 12am. and also let me know that there are no designated shifts. One day I may work in the AM, the next in the evenings. She also confirmed that employees are monitored for ongoing training purposes and the reason for such micromanagement boiled down to Excellent Customer Service. If they had offered I would have turned it down. I just now recieved an email 2 weeks later stating I was not selected and I was welcome to reapply in 6 mo.

    Interview Questions
    • They didnt want to know anything about me except how agreeable to their terms I was going to be.   View Answer
    No Offer
    Negative Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I interviewed online. The process took a day - interviewed at GEICO.

    Interview Details

    The interview process was concluded in one very long day. Started out with some computerized test then face to face with team lead and so on. I was there for about 5 hours.

    Interview Questions
    Accepted Offer
    Difficult Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee  in  Dallas, TX
    Anonymous Employee in Dallas, TX
    Application Details

    interviewed at GEICO in September 2013.

    Interview Details

    applied online. received an email to set up a time to go in and take a skills test. if you pass the skills test you move on to be interviewed. if you fail you are shown the way out and told you can apply again in 6 months.

    Interview Questions
    No Offer
    Positive Experience
  6. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at GEICO in March 2010.

    Interview Details

    I applied online. I've been told this is the best way to have your resume and application reviewed.
    A few days later they called me and within a minute or two it turned into a phone interview. Mostly general questions such as "Tel me about yourself" and "why would you want to work for GEICO." Then they asked me if I'd like to come in for testing.
    Testing was simple. There was a typing test, a behavioral test (Do you Strongly Agree/Disagree stuff), and a test where you are "multi-tasking" and clicking things on the screen.
    After the testing- which was almost 45 minutes- I was asked to sit for a face-to-face interview. That was mostly straightforward. Nothing out of the ordinary. And then came the mock phonecalls.
    I was given a fact sheet with a fake company, fake company information and a list of standard ways the company functions. The phone in my room was broken so the interviewer sat facing the corner (it was really funny and I had a good time) pretending to call and be a customer. There were 3 or 4 scenarios we went through and after each one the interviewer took a few minutes to score it.
    Then I went upstairs was listened to a customer service agent take calls for an hour or so.
    After that, I was asked to meet with a manager and we did a 5 minute interview, he asked a few questions, explained the job, salary, hours and background/credit screening.
    I was offered the job pending drug screening and background check.
    It took around 5 hours.

    Interview Questions
    • The mock phone calls. It's all about thinking on your feet.   Answer Question
    Negotiation Details
    Not much to negotiate.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at GEICO in June 2013.

    Interview Details

    There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phone calls from "customers."

    Interview Questions
    • The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee  in  Indianapolis, IN
    Anonymous Employee in Indianapolis, IN
    Application Details

    I interviewed online. The process took 1 week - interviewed at GEICO in August 2013.

    Interview Details

    The process was long but quick, I had a phone interview, a computer test and then a role play. I think the people at Geico were friendly and seemed interested in working to get you hired. The pay was good, you did not get to pick the shift you work.

    Interview Questions
    • The most difficult part was the role play, I was not sure what to expect and did not do well.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Getzville, NY
    Anonymous Interview Candidate in Getzville, NY
    Application Details

    I interviewed online. The process took 1+ week - interviewed at GEICO in August 2013.

    Interview Details

    It started with an application online. I received an E-Mail a few days later to set up a phone interview. After the phone interview I was sent down to the Geico building to take a multi tasking test and personality test. After I passed those, I was sent to do a role play with the Human Resources Worker, and after I passed that, I was sat down to do an interview with the Human Resources worker. After that, I was set up for a 1 hour job shadowing and then an interview with the Customer Service floor manager. They were all very friendly and the interview questions were basic.

    Interview Questions
    • How to deal with upset customers, why do you want to work for Geico, why would you be a good fit here, etc.   Answer Question
    Negotiation Details
    No negotiation. I was told the salary, position, and picked a schedule during my previous interviews. You just get offered the position, and have to take a drug test and have a background and credit check done.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee  in  Poway, CA
    Anonymous Employee in Poway, CA
    Application Details

    I interviewed online. The process took 3 days - interviewed at GEICO.

    Interview Details

    The first telephone interview was fairly straightforward. Usual questions, nothing fancy. The second telephone interview was a bit more detailed, with more about work experience. By the time they booked the third interview, I was a bit tired of the process. I also was not keen on the fact that they decided to decline based on a credit check rather than actually considering whether the person was a proper fit. In my case, the only negative I had was how many inquiries were on my credit; there were no derogatories.

    Interview Questions
    • "Describe a time when you were not able to assist the customer with their concern." Not difficult to answer but unexpected because it felt like an entrapment question.   Answer Question
    No Offer
    Negative Experience
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Application Details

    I interviewed through an employee referral. The process took 5 days - interviewed at GEICO in February 2010.

    Interview Details

    The process moved really fast for me. I had a tough phone interview in which they asked me many questions about being hard-working and punctual. That's a big deal there. I didn't think I passed it. Then I got an offer for another interview about two days later. I had a role play and a manager grilled me in another interview. Pay close attention to the current workers when you sit with one. Ask them about the job. If you ask the right questions, you'll see the true work environment. The company can sometimes show a glossier version of the work than the truth. Before you apply, know the daily workings of a call center. It is not an easy or fun work environment.

    Interview Questions
    • They asked about your work schedule preferences. I advise you to be honest. I told them I would not work on Sunday. I never had to. i was grilled about my willingness to work on Saturday. Be prepared to answer honestly about that.   Answer Question
    Negotiation Details
    There were no negotiations.
    Accepted Offer
    Neutral Experience
    Difficult Interview

See What GEICO Employees Are Saying

1 person found this helpful

 Former Anonymous Employee

Pros: “Good Co-workers, company with a heart, when one associate lost her parents and had to take care of her younger siblings, Geico had a raffle and raised money to help her pay for the funeral…” Full Review

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