GEICO Customer Service Interview Questions

Updated Jul 2, 2015
191 Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Indianapolis, IN
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at GEICO (Indianapolis, IN) in February 2015.

    Interview

    I filled out the application on a Sunday and I had an email to set up a phone interview the next day. The phone interview was fairly brief, really just general questions. After that, I was set up for the first interview where you take a multitasking test and typing test. Everything was pretty easy. I was then moved along with an HR rep where we went into more detail about my previous employment and things of that nature. He told me at the end that he would recommend me for the next step, which was job shadowing and a meeting with some of the managers. I got a call to set that up, went in Wednesday of that week and did the shadowing. After about an hour of that, I went into a conference room with three different managers. This is where they really go into detail about job history, why you want to be at geico, ect.... I explained to them that I was currently a server and they practically made fun of me right then and there. It was very rude. I answered the questions to best of my ability and they left the room for a few minutes. When they came back in they told me to wait for a call sometime next week as they had more people to interview. They said it would either a yes or no phone call. They were very patronizing about my current job and cracked jokes about it the entire time. Currently, still waiting on a phone call. So not sure if I'm hired or not yet. Overall, not a great experience.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at GEICO in February 2015.

    Interview

    Apply online. If they like you, you take a sort phone interview. If that goes well, you come in for testing. You take a behavioral questionnaire and do a computer simulation where you listen to prompts and comply. If that goes well, you have another interview with an HR rep and do a phone simulation. If that goes well, you go on the floor and observe an agent. You then sit with a manager who asks you final questions. I got my offer on the spot after I answered these questions. Offers are contingent on passing drug test and state licensing exam (they give you 1.5 weeks paid training and then pay your exam fees).

    Interview Questions

    Negotiation

    No negotiation. If you have completed the "4 core courses," however, you start at $36,000. These courses are 200-level business classes you can take at community college.

  3.  

    No Offer
    Difficult Interview

    Application

    I applied online – interviewed at GEICO.

    Interview

    Did a phone interview, it was very brief.
    scheduled a face to face interview, went in, and took a pre employment computer test, if you do well with that you talk to HR which I did. She asked me a bunch of questions and then asked if I had questions. She said now I'm going to take you to the next step which was role playing. The give you papers with 20minutes to read you act like you work for another insurance company she goes out of the room and calls acting as one of the people on paper. after that I got more questions and she said I would hear from her in no more than 2 days. I literally just got out of the interview so I'll be waiting

    Interview Questions

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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Poway, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at GEICO (Poway, CA).

    Interview

    Long interview! Well it can be if they are going to hire you. You interview with a few managers. They ask you general questions like why you want to work there etc.then you are put in a room to answer fake phone calls. They give you like 5 sheets of paper with info about the fake customer . Then if they take you to sit with a current employee and listen to phone calls it's a good sign. By then it's been like 3hr. Everyone says the linger you are there the better the chances. With that said. ..they have a huge turnover rate. I myself quit . Don't recommend this place to My friends...good lyck..

    Interview Questions

    • They asked me what characteristics I possessed that would make me successful in the company.   1 Answer

    Negotiation

    If you have a degree they pay you a dollar more like they did for me. But like I mentioned..the craziness is not worth it..

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 1 dayinterviewed at GEICO (Dallas, TX) in January 2015.

    Interview

    recruiter called to schedule an interview. I went in the next day. First I had to take an assessment and typing test. Then, there was the one on one interview. Moved to the next phase for a mock interview (be really-really excited or you will not move to the next phase) Afterwards, I was told that I would receive an email

    Interview Questions

    • describe a time when you were faced with a difficult situation   1 Answer
  7.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at GEICO in January 2015.

    Interview

    Arrived at 8 am, filled out paper work. Next I waited for other candidates to arrive. We were then taken into a room for a Timed typing test/ call center simulation test. Once successfully passed you head to a in person interview w/ HR, shadow an employee, interview with department manager

    Interview Questions

    • How have you dealt with an angry or upset customer, what did you do to make them feel more comfortable and to solve their problem   Answer Question
  8.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 dayinterviewed at GEICO in January 2015.

    Interview

    A phone call interview followed by a test. The phone call was relatively easy asking basic questions about my work history and qualifications. They require a hair drug test in order to work for them.

    Interview Questions

    • Was I willing to work overnight shifts and am I willing to relocate.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at GEICO (Lakeland, FL) in January 2015.

    Interview

    Received phone interview. Passes. The person who called carried an awesome conversation not related to the job which actually made me feel very comfortable. He was empathetic to my unemployment situation and didn't judge me based on my background

    Interview Questions

  10.  

    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at GEICO.

    Interview

    First you submit an application online, then you have a brief phone interview. The phone interview is very basic and at the end you set up an appointment to go in and take a computer test. During the test you are given different scenarios that you will likely encounter on your job. They are testing your ability to multi-task and work in a fast paced environment. If those results are good, you move to the next round. If not, they send you home. The next round is speaking to someone in human resources and doing about 30 minutes of role playing. You are in a room with a phone and different papers, giving you scenarios to look over. After you have become acquainted with the fake company, you will begin receiving phone calls (from the human resources interviewer) acting out the different scenarios. You are to record what happens in each call, and handle each customer appropriately. They are checking to make sure you can remain calm under pressure, as well as handle curve-balls with grace. If you pass this, the next round is about an hour of shadowing someone doing the job you are applying for. At the end of this time, you will speak with a hiring manager and they will ask about the things you noticed while shadowing (so pay attention!). They will give you more information about the job and most likely will offer you the position if you have made it this far.

    Interview Questions

    • Wasn't quite ready for the role playing activity, but it was not difficult.   Answer Question

    Reasons for Declining

    The job I was looking to leave offered me more money and a new position to stay. I called and e-mailed Geico multiple times to let them know, but never heard back from anyone. Very tacky to not acknowledge me, in my opinion.

  11.  

    No Offer

    Application

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview

    Phone interview. Why Geico, why do you think you will be successful. Computer testing, which consist of typing, phone calls, and emails and filing out customer claims. Next is the interview. Example of you stepping up, showing leadership, taking constructive criticism and getting better. Then the role playing. They give you a fake company, 20 minutes to read through maybe 8 sheets of information, then you will start receiving calls from customers to the best of your abilities.

    Interview Questions

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