GEICO
3.1 of 5 754 reviews
www.geico.com Washington, DC 5000+ Employees

GEICO Customer Service Interview Questions & Reviews

Updated Jul 10, 2014
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Getting the Interview 

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Interview Experience 

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Interview Difficulty 

Average Difficulty
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3 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Poway, CA

I applied online and the process took 2 weeks - interviewed at GEICO in March 2010.

Interview Details – I applied online. I've been told this is the best way to have your resume and application reviewed.
A few days later they called me and within a minute or two it turned into a phone interview. Mostly general questions such as "Tel me about yourself" and "why would you want to work for GEICO." Then they asked me if I'd like to come in for testing.
Testing was simple. There was a typing test, a behavioral test (Do you Strongly Agree/Disagree stuff), and a test where you are "multi-tasking" and clicking things on the screen.
After the testing- which was almost 45 minutes- I was asked to sit for a face-to-face interview. That was mostly straightforward. Nothing out of the ordinary. And then came the mock phonecalls.
I was given a fact sheet with a fake company, fake company information and a list of standard ways the company functions. The phone in my room was broken so the interviewer sat facing the corner (it was really funny and I had a good time) pretending to call and be a customer. There were 3 or 4 scenarios we went through and after each one the interviewer took a few minutes to score it.
Then I went upstairs was listened to a customer service agent take calls for an hour or so.
After that, I was asked to meet with a manager and we did a 5 minute interview, he asked a few questions, explained the job, salary, hours and background/credit screening.
I was offered the job pending drug screening and background check.
It took around 5 hours.

Interview Question – The mock phone calls. It's all about thinking on your feet.   Answer Question

Negotiation Details – Not much to negotiate.

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1 person found this helpful

No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at GEICO in June 2013.

Interview Details – There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phone calls from "customers."

Interview Question – The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question

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No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 1 week - interviewed at GEICO in August 2013.

Interview Details – The process was long but quick, I had a phone interview, a computer test and then a role play. I think the people at Geico were friendly and seemed interested in working to get you hired. The pay was good, you did not get to pick the shift you work.

Interview Question – The most difficult part was the role play, I was not sure what to expect and did not do well.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Getzville, NY

I applied online and the process took 1+ week - interviewed at GEICO in August 2013.

Interview Details – It started with an application online. I received an E-Mail a few days later to set up a phone interview. After the phone interview I was sent down to the Geico building to take a multi tasking test and personality test. After I passed those, I was sent to do a role play with the Human Resources Worker, and after I passed that, I was sat down to do an interview with the Human Resources worker. After that, I was set up for a 1 hour job shadowing and then an interview with the Customer Service floor manager. They were all very friendly and the interview questions were basic.

Interview Question – How to deal with upset customers, why do you want to work for Geico, why would you be a good fit here, etc.   Answer Question

Negotiation Details – No negotiation. I was told the salary, position, and picked a schedule during my previous interviews. You just get offered the position, and have to take a drug test and have a background and credit check done.

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No Offer

Negative Experience

Customer Service Representative Interview

Customer Service Representative
Poway, CA

I applied online and the process took 3 days - interviewed at GEICO.

Interview Details – The first telephone interview was fairly straightforward. Usual questions, nothing fancy. The second telephone interview was a bit more detailed, with more about work experience. By the time they booked the third interview, I was a bit tired of the process. I also was not keen on the fact that they decided to decline based on a credit check rather than actually considering whether the person was a proper fit. In my case, the only negative I had was how many inquiries were on my credit; there were no derogatories.

Interview Question – "Describe a time when you were not able to assist the customer with their concern." Not difficult to answer but unexpected because it felt like an entrapment question.   Answer Question

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Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Macon, GA

I applied through an employee referral and the process took 5 days - interviewed at GEICO in February 2010.

Interview Details – The process moved really fast for me. I had a tough phone interview in which they asked me many questions about being hard-working and punctual. That's a big deal there. I didn't think I passed it. Then I got an offer for another interview about two days later. I had a role play and a manager grilled me in another interview. Pay close attention to the current workers when you sit with one. Ask them about the job. If you ask the right questions, you'll see the true work environment. The company can sometimes show a glossier version of the work than the truth. Before you apply, know the daily workings of a call center. It is not an easy or fun work environment.

Interview Question – They asked about your work schedule preferences. I advise you to be honest. I told them I would not work on Sunday. I never had to. i was grilled about my willingness to work on Saturday. Be prepared to answer honestly about that.   Answer Question

Negotiation Details – There were no negotiations.

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1 person found this helpful

No Offer

Negative Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 2 days - interviewed at GEICO in July 2013.

Interview Details – Applied online had a short phone interview and then had to wait 3 months to have an onsite interview and testing! 4 of us went into testing room, 3 of us passed on to an interview. Waited 1 1/2 hours for the interview. People who passed the interview were brought back out front to schedule role play the others were shown to a back door and told they would hear in a couple of days.

Interview Question – I had already explained to the interviewer that I had run my own business for the last 22 years and he still asked me Describe a time when you disagreed with your boss and how did you handle it. I told him again I was the boss. I then went on and said however if that would happen to me now I would handle it like this etc. It seemed to me that my being a previous business owner was a huge negative point with him!   Answer Question

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1 person found this helpful

Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took a day - interviewed at GEICO.

Interview Details – There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phonecalls from "customers."

Interview Question – The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tucson, AZ

I applied online and the process took 2 days - interviewed at GEICO in June 2013.

Interview Details – Long process, but worth it was offered job for tucson office.

Interview Question – Previous history and expecations about the job.   Answer Question

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No Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Lakeland, FL

I applied online and the process took 3 days - interviewed at GEICO in July 2013.

Interview Details – Applied via internet, was scheduled for a interview via email on a specific date at a specific time, with all respect they did state "Please understand that some interviews could start up to 15 minutes after the scheduled time due to interviewer availability". I waited for 1 hour for phone interview.

I have never heard from them, they have total lack of respect and disregard for potential applicant pool, given current scenerio I wouldn't consider them as an employer as undependable.

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