GEICO Customer Service Interview Questions & Reviews

Interview Details – Applied for the job online and got an email back to set up an interview at the office. At the office, some paperwork had to be filled out and everyone had to take a test which simulated phone calls, followed by a typing test. I passed the test and was told I would be called for a phone interview. On the phone, the lady sounded disinterested and robotic. I was never called back, though I can't say that I was all that disappointed.

Interview Details – You can apply online for a job and they will respond to advise you of testing times and dates. Expect to spend the entire day there because its part of the test. They want to know you are willing to wait to jump through their hoops to get the job and one of the hoops is waiting. There are steps to the hiring process - apply, test, interview, interview again, role playing interview, sit and listen session (I was put with someone and then they forgot I was there), interview with a supervisor, interview with a second supervisor and then a job offer.

Negotiation Details – Not even an option.... its the offer or no job.

Interview Details – I applied on line and received a call the next day to come in for testing. Passed the skills test, then had a 1:1 interview after the interview I was told my application was going to be forwarded to the managers and someone will contact me for further interviewing process. Interviewer was more concerned with breaks in employment. Also concerned with what I was planning to do with my masters once completed and why would I accept the low salary compared to what I was use to making. I have more that 15yrs of customer service experience but my interviewer did not seem to interested in me for a position with Geico.

Interview Details – It was a long day filled with IQ tests typing tests a 1:1 interview. Then a background check and drug test.

Interview Details – First the HR representative calls you to ask preliminary questions then they set you up to go into the fredericksburg office. Then you have to take a customer service test which consists of real life situational questions and a typing test. If you pass they move to a 1:1 interview with a HR Representative and they ask you questions like why do you want to work for Geico? What do you want to do with your Degree once you graduate? etc then if you pass this interview they take you to the back and give you a paper to review for about 15 minutes and they set up mock calls where you have to role play. I didn't pass this part make sure you say the person who is mock calling you name and not just yes or no ma'am. Also please be prepared they had me there for at least 3 hours and no job offer.

Interview Details – At the first interview, I had to fill out a questionaire and take some tests to measure how well I am able to multitask. Then I had a 1-1 interview. 2nd interview included roll playing and another 1-1 interview. I was not asked to come back for the third interview.

Interview Details – Computer test (perfect score), followed by terrible phone interview with a rude woman. I did my best and she later called and said they weren't interested. Well no wonder, she didn't give a fair chance. She was condescending when I said I hadn't worked in 2 years due to caring for my child.

Interview Details – Spend hours interviewing and continuing interview days in a row, led on the whole time to believe your going to get the job, then interview with the big boss, takes five minutes. Then no call or letter back, called two weeks later to find out someone else got the job.

Interview Details – I applied online and the next day I got an email saying that I should call and set up a date for a computerized skills test. The test gives you an idea of what you would be doing if you are hired.I set up an appointment to take the test. During the test, you are giving headphone and you are required to listen to a fake phone call or read emails by customers and fill out a form as accurately as possible. you are suppose to have learnt what each tab contains and fill out the information in a limited time.

I also did a typing skill test and a personality test. These last two test wasn't that bad but the test were you have to fill and type in the customers information was pretty confusing to me. After the test, I met with one of the hiring managers who called me into his office and told me that I did not pass the computerized test and I should try and apply in 6 months. I thanked him and left. I felt a little bad, but hey you wins some and you lose some.