GEICO Customer Service Interview Questions

Updated Apr 25, 2015
171 Interview Reviews

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  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at GEICO (New York, NY).

    Interview

    The process is easy because there is high turnover with the company. Just make sure you answer the question in a way that shows you are receptive to criticism and that you can adapt to a changing environment. one phone interview and then face to face. The job was offered to me on the spot so not difficult at all

    Interview Questions

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    VERY long process, a few computer testsw and alot of rounds with supervisors and managers, asking the same type of questions

    Interview Questions

  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at GEICO (Virginia Beach, VA) in April 2014.

    Interview

    Initial phone interview. Personality, typing and multitasking test before any interview takes place. Once you have been told you passed the tests, a HR supervisor will interview you. If you passed that part you will then move on to the role playing. Here you are given a packet of a fake company that you will have 20 minutes to read over. Do not try to know everything, just bits you think are important. After 20 minutes you will be called and have to either explain info to a customer, keep a customer from leaving or explaining why a customer received a bill (these were all of my scenarios, yours might be different). If you complete that successfully, you will shadow an employee for an hour and then have your final interview with the department manager and supervisor.

    Interview Questions

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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    Apply online. Called in for basic skills testing (wpm, taking notes, etc.). Simple interview to review job history, goals, etc. Job specific interview to gauge interest, skills. Assessment. Management interview. FULL DAY PROCESS. Pack a lunch!!

    Interview Questions

    • The assessment was unexpected, but they are basically looking for how you respond to a customer and follow basic instructions/guidelines.   1 Answer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Difficult Interview
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Interview

    The entire process was absolutely grueling. From application to offer, it took about a week. You start with computer testing after an initial phone interview, then interview with HR. If they decide they want to move forward, you sit with an agent who does the job. Once you sit with them for an hour, you interview with the department supervisors. You are then selected from the pool that was interviewed by them.

    Interview Questions

    Negotiation

    No negotiation. You pick a shift, and you are told a salary.

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Westbury, NY
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at GEICO (Westbury, NY) in March 2014.

    Interview

    Came in around 9am for an interview. Started off with the computer literacy test..it's fairly easy. Did the interview with HR afterwards. Told me I would be contacted if I get to the second part of the interview.

    Interview Questions

    • just typical interview questions i.g why you want to work near and some situational questions   Answer Question
  8. Helpful (4)  

    Management Development Program, Customer Service Interview

    Anonymous Employee in Fredericksburg, VA
    Declined Offer
    Negative Experience
    Average Interview
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at GEICO (Fredericksburg, VA).

    Interview

    Phone Interview; standard questions regarding leadership, what you look for from a company, and what you know about Geico. Then you come to their headquarters and have to take a ridiculous number of tests. Typing, listening and computer skills, role plays depending on what area of the company you want to go into (claims, customer service, sales). Then if you pass all these, you have a brief interview with the HR director and some guy in jeans who seemed like he had no idea why he was even in the room... Simple questions, like why insurance? what can you tell me about customer service? what can you tell me about this position you are applying for? Then if they like you, you get to job shadow someone in the department that you applied for. I got the pleasure of sitting in their call center and listening to calls coming into their commercial insurance customer service department. It made me dread going any further in this process....I'd rather have someone crush my skull with stones then work in a call center. Then I had a panel interview with management. I met with three individuals who you could tell are not used to the interview process. The impression that I got from the interview was that they are a "rule with an iron fist" type of company. Basically, you mess up-fix it right now or go home. They were all sort of awkward but arrogant. After the interview, you sit in a room next door as they talk about you for several minutes. Then one comes in and escorts you downstairs, making awkward conversation about the weather and how they'll contact you in 24-48 hours with their decision. (Even though it took over a week to get back to me). Basically, I feel that it was an insane process for a measly $43,000 a year. If they do like you, then you have to get a thorough background check, credit check, drug test, and possibly even a prostate exam before getting the offer. Overall, I would NOT recommend trying to work for this company. My thoughts on this company have definitely changed after this experience, in a very negative way.

    Interview Questions

    Reasons for Declining

    Terribly long process, arrogant management, low pay.

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at GEICO (Lakeland, FL) in January 2014.

    Interview

    Simple interview, first on the phone that I scheduled myself, then in person at the call center

    Interview Questions

  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Woodbury, NY
    Accepted Offer
    Difficult Interview
    Accepted Offer
    Difficult Interview

    Application

    interviewed at GEICO (Woodbury, NY) in December 2013.

    Interview

    It's a very lengthy process. Not well organized and it's clear.

    Interview Questions

    • The phone experience is the worst part. They pretend to be different customers and you have to have the right infliction in your tone. It shows you what the job is really like.   Answer Question
  11.  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    No Offer
    Negative Experience
    No Offer
    Negative Experience

    Application

    I applied online. The process took a dayinterviewed at GEICO (Dallas, TX).

    Interview

    Take an online personality test. Then take another set of computer simulated tests.
    No matter how smart or how great your IQ is, you are just a score and a number.
    Failed the test. And that was a good thing. If you would have gotten a job, you will just be a lowly call center employee, you will be reduced to just stats and not a human being. Got a better paying job a few weeks after.

    Interview Questions

    • No interview from a human person.
      All computer based tests
       
      Answer Question

See What GEICO Employees Are Saying

 Current Anonymous Employee in Macon, GA

Pros: “Seems like a good company to work for.” Full Review

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