GEICO

  www.geico.com
  www.geico.com

GEICO Customer Service Interview Questions

Updated Nov 11, 2014
Updated Nov 11, 2014
142 Interview Reviews

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Interview Experience

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142 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO.

    Interview Details

    The hiring process is very long.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Call Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO.

    Interview Details

    Applied online then immediately received an email asking me to come in to take a test. I went to the call center to take a test came early to fill out paperwork.. Before you take the test the warn about background and credit checks, also warn about hair follicle test. I took the computer literacy and typing test with 2 other candidates and I was the only one who passed. They gave me a one on one interview and they told me they would get back to me within 5 business days. It has been five days and I have not heard anything back.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in March 2013.

    Interview Details

    It's a long process

    Interview Questions
    • Can you tell me about a time you struggled to reach a goal?   View Answer
    No Offer
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I applied online – interviewed at GEICO in March 2013.

    Interview Details

    It was very long process ...the questions weren't hard at all

    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I applied online – interviewed at GEICO in March 2013.

    Interview Details

    Started out with an online application, GEICO mainly works with referrals and will call you back immediately if you were referred from a current employee. It starts out with an email indicating the best time to call you, the phone conversation is pretty mundane basically wanting to hear your "phone voice" since this is a call center they want to know how you sound. Next step would be the actual interview, which is an all day event. Starts out with a computer proficiency test if you pass, you're onto the actual interview, then a mock call is set up where act like you're a customer service rep, then onto the phones to connect to tenured agents and hear what they sound like, which lasts for an hour, possibly longer if they forget and last but not least, another INTERVIEW with someone else! If all goes well the last person you interview with will be the one who hires you.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    Anonymous Interview Candidate in Fredericksburg, VA
    Application Details

    interviewed at GEICO in March 2013.

    Interview Details

    At the interview I was given a typing test which was very easy. I was also given a test where I had to wear a headpiece and had to take fake calls and e-mails that came in. You had to put in certain information the callers and e-mails gave you such as name, state, type of claim, current insurance coverage etc. There was no indication that a call or e-mail was there to review - instructions for taking this test were not appropriate and failed to be as intuitive as they should have been. Normally if you answer a call you will have a pencil or pen and paper and will write down the information from the caller as it progresses which would allow you to enter the data correctly. Here you have to complete the information based solely on your memory and that is not the easiest thing to do - remember name, policy number, phone number, state that caller was from, how long they had been with the company, and the nature of their call. The calls would not be obvioius and if you missed them they would disappear. Not anything like a real office environment - their system of testing sucks. There is no way for you to complete it all so and impossible to fill in all the fields with correct information.

    After that I was told I did not pass the test and had to come back after 6 months if I wanted to retake the test. I as not interviewed - but that is probably a good thing because GEICO has a system that is set up to discourage and reject candidates. Someone from GEICO's management needs to look over the hiring and testing process. It really does suck and could be greatly improved if someone a that company cared enough to want to make a positive change.

    No Offer
    Negative Experience
    Difficult Interview
  8. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    Very long process. First applying online. Getting a cal interview that will only lsat about ten to fifteen minutes. Then starts the real interview: typing test, computer skills test, personality assessment and then if your lucky a one on one interview. Then if your luckier a phone test to see how you deal with customers over the phone. Then if your really lucky another one on one interview followed by a job preview. Be prepared to be at Geico a while when you go for an interview.

    Interview Questions
    • Pretty basic questions you would expect in the interview. Just gear your questions for a call center & customer focused atmosphere.   Answer Question
    Accepted Offer
    Difficult Interview
  9. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied in-person. The process took a weekinterviewed at GEICO.

    Interview Details

    They hiring process is AWFUL. They have you coming back for days to ask questions, take fake calls and testing. It is such a waste of time. They already know your work experience from the application/resume. I can understand asking a few questions, and even the fake phone calls, but everything else is just a waste of everyones time. Your not hiring agents for the secret service GEICO! Its not all that.

    Negotiation Details
    Once you accept the postion thats it. You go to a 3 day orientation and then the games begin................
    Accepted Offer
    Negative Experience
    Difficult Interview
  10. 5 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at GEICO in January 2013.

    Interview Details

    I applied online and within about 3 days I got an e-mail to set up a phone interview. The phone interview was the following day and it was simple, I was asked about attendance and tardiness at my previous jobs to which I said that I've never been late and probably missed work about 1 or 2 times. She also asked me what made me apply to GEICO and this position. She then told me to come in for an interview in 2 days and sent me an e-mail to re-confirm.

    At the interview I was given a typing test which was very easy. I was also given a test where I had to wear a headpiece and had to take fake calls and e-mails that came in. You had to put in certain information the callers and e-mails gave you such as name, state, type of claim, current insurance coverage etc. They would pop up and sometimes there were 3 on the screen and they would remain for 60 secs. If you did not get to it in 60 secs it disappeared. There is no way for you to complete it all so try to be accurate. They said it's better to be accurate than to fill in all the fields wrong.

    After that I was told I passed and had to wait about an hour to before I was interviewed. The interview lasted about 30-45mins. She asked me a bunch of remedial questions about previous customer service and my work history. Every cliche customer service you can think about she asked. Questions like, describe a time you went above and beyond for a customer, describe a time a customer was not satisfied with the service you provided, how would you deal with an irate customer, describer a time you had to persuade someone etc. She also asked expected questions like why did you apply here and why are you a good candidate for this position. After the interview she told more about the position and the salary and training period. She then asked me if I had any questions. She then said she had to forward my resume to the hiring manager or something and they would send me an e-mail in 2-3 business days. I got an e-mail 3 days later that they would not be moving forward with me.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  11. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in January 2013.

    Interview Details

    First I applied on the Geico website, then got an e-mail saying I needed to fill out a personality test. Got a phone call for a phone interview, then got to go in for the computer multi-task test (stay calm and use the practice time given to get comfortable. They don't expect you to keep up but gto stay calm and be accurate with the work you do) then another personality test. Passed both and moved on to an in-person interview with HR, passed that, then I got a mock company to study for the phone role-play. A supervisor will call you and throw all kinds of info at you. Just stay calm and offer solutions and be super friendly and you should do fine. After that the supervisor came and interviewed me in person. Passed that and then it was time to shadow an employee on the floor for about 30 min. Very interesting to see what they do and how the system worked. Then got called into another interview by another supervisor. Just stay calm but energetic and friendly...this is the person that most likely will make the final judgement. I got the position- but you need to have a background/credit check and a medical/drug test to finalize your position. I did all the interviews etc in one day so make sure you eat in the am :)

    Interview Questions
    • read up on the company and you show your interest in the company and its future goals.   Answer Question
    Negotiation Details
    None they have a starting salary based on your education background.
    Accepted Offer
    Positive Experience
    Easy Interview

See What GEICO Employees Are Saying

 Former Anonymous Employee

Pros: “stable company Flexible schedule (depending on which department you work in) Great benefits Great opportunity for advancement (depending on who you are and what you do to advance) Will…” Full Review

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