GEICO Customer Service Interview Questions & Reviews

Updated Aug 5, 2014
Updated Aug 5, 2014
128 interviews

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128 Candidate Interview Reviews Back to all interviews

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  1. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I interviewed in-person. The process took 1 week - interviewed at GEICO.

    Interview Details

    They hiring process is AWFUL. They have you coming back for days to ask questions, take fake calls and testing. It is such a waste of time. They already know your work experience from the application/resume. I can understand asking a few questions, and even the fake phone calls, but everything else is just a waste of everyones time. Your not hiring agents for the secret service GEICO! Its not all that.

    Negotiation Details
    Once you accept the postion thats it. You go to a 3 day orientation and then the games begin................
    Accepted Offer
    Negative Experience
    Difficult Interview
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I interviewed online. The process took 2 days - interviewed at GEICO in January 2013.

    Interview Details

    First I applied on the Geico website, then got an e-mail saying I needed to fill out a personality test. Got a phone call for a phone interview, then got to go in for the computer multi-task test (stay calm and use the practice time given to get comfortable. They don't expect you to keep up but gto stay calm and be accurate with the work you do) then another personality test. Passed both and moved on to an in-person interview with HR, passed that, then I got a mock company to study for the phone role-play. A supervisor will call you and throw all kinds of info at you. Just stay calm and offer solutions and be super friendly and you should do fine. After that the supervisor came and interviewed me in person. Passed that and then it was time to shadow an employee on the floor for about 30 min. Very interesting to see what they do and how the system worked. Then got called into another interview by another supervisor. Just stay calm but energetic and friendly...this is the person that most likely will make the final judgement. I got the position- but you need to have a background/credit check and a medical/drug test to finalize your position. I did all the interviews etc in one day so make sure you eat in the am :)

    Interview Questions
    • read up on the company and you show your interest in the company and its future goals.   Answer Question
    Negotiation Details
    None they have a starting salary based on your education background.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate  in  Coralville, IA
    Anonymous Interview Candidate in Coralville, IA
    Application Details

    I interviewed online. The process took 3 days - interviewed at GEICO in May 2010.

    Interview Details

    Very lengthy interview process with a lot of tests. The interviews are multi-part and reqiure more than one day of testing. They also give you an opportunity to do a realist job preview toget an oinside view.

    Interview Questions
    Negotiation Details
    No negotiations, they have set salaries
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at GEICO in October 2012.

    Interview Details

    Very lengthy, several interviews and computer testing

    Interview Questions
    Accepted Offer
    Neutral Experience
    Difficult Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Virginia Beach, VA
    Anonymous Employee in Virginia Beach, VA
    Application Details

    I interviewed online. The process took 2 days - interviewed at GEICO.

    Interview Details

    Applied online and the same day was sent a link to complete a personality assessment. I later received an email to pick a time to receive a phone interview. The phone interview was very basic, asking questions about attendance with my old job whether I was ever late or sick, etc. After that I was told I passed and was able to pick which day I was able to come in for testing/ interviewing. I was sent an email with the address and time for my interview and an itinerary for the interviewing process that day: computer testing, interview, role playing, employee shadowing, last interview and background check/ drug test. When I went in for the testing they had everyone, about 10 people, go into a room and fill out paperwork, then we watched a video on the jobs they were hiring for: customer service, sales and claims. After that we were taken to a computer area where we took another personality assessment test, about 118 questions and then a multi-tasking and typing exam. The multi-tasking was pretty easy, it consisted of emails and recording of customers trying to change their policy or file a claim and you have to input information into the system and submit each one within a certain amount of time. Just make sure you don't let the timer run out before submitting each one even if you haven't filled in all the info fields and focus on accuracy vs. speed for the typing test. After the exams we were taken to the waiting area and people were being called out into the hall. When just myself and two other people were left we were told that we had passed, those called out before us were sent home. Each of us were then sent off to be separately interviewed. My interviewer wasn't very friendly; she acted like she would rather be doing something else. She asked me questions relating to past work history and situations at my job where I displayed experience in customer service. I only had one job out of college and it wasn't very customer service driven, but this was evident on the resume I submitted when applying, but I related the amount of customer interactions I had over the years at my job to her questions. After the interview I was told that she would be forwarding my info on (which was a red flag that I didn't pass because role-playing was supposed to come after the first interview) and I was shown the door. The next day I received an email stating that I didn't have the right experience for the job and could apply again in 6 months, which was really annoying because they knew what experience I had before I interviewed and they list their customer service positions as entry-level jobs, why waste my time with the whole process if I wasn't qualified from the beginning. I won't be applying again.

    Interview Questions
    No Offer
    Average Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Woodbury, NY
    Anonymous Employee in Woodbury, NY
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at GEICO in October 2012.

    Interview Details

    You first apply and then take a screening test before submitting the application. Once you've finished that, you would have to schedule a phone interview. A recruiter calls you just to provide some basic information about the position. All you have to do is answer a couple of easy questions honestly. The next part is a computer screening test at the company which involves a reaction test to make believe phone calls and emails as well as a typing test. Once you've passed that test, the hiring manager comes out to greet you for a one on one personal evaluation. My interview process ended after that session. I was told that I would be notified in the next five business days for the second round involving a role play but got a rejection e-mail three weeks later.

    Interview Questions
    • Most questions were straight forward involving situations where you have to deal with customers.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee  in  Dallas, TX
    Anonymous Employee in Dallas, TX
    Application Details

    I interviewed in-person. The process took a day - interviewed at GEICO in May 2008.

    Interview Details

    When I was called in for the interview I wasn't aware that this would be a wait in line sort of process. First I was asked to fill out an application and wait, which was fine. I just didn't realize that I would be waiting for hours.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Woodbury, NY
    Anonymous Employee in Woodbury, NY
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at GEICO.

    Interview Details

    Applied online for the CSR position, was referred by a friend who worked at the Woodbury location. Didn't have a phone interview, received a call scheduling an on-site interview which consisted of a 1-on-1 interview and a computer skills test. The computer skills test was a mock-up of a computer database program for entering customer data. The test would display emails or playback voicemails and you would enter the information into the database. It kept assuring you that it was not designed to be totally completed, but I was able to successfully enter all the information in the allotted time.

    Interview Questions
    • Are you planning on pursuing a career in the insurance field?   Answer Question
    No Offer
    Easy Interview
  10. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I interviewed online. The process took 4 days - interviewed at GEICO in July 2012.

    Interview Details

    The process was long and tedious. First off you wait in the waiting room for a test station to open up. Once it does you are instructed that you will take a series of two test. The first one is simple as far as the operation goes, however it is a little overwhelming. You have a screes that pops up e-mail from customer as well as a "incoming caller". You job is to navigate through various screens to input their information via drop down screens. After this section you will have a simple typing test. You do this process two times. Once you finish that and pass you complete a personality test. To my surprise I passed all the test. You are ten escorted two a interview room when you have a short interview with a HR rep. If you pass that you will be advised that you have 30 min to study the information she handed you regarding a fake prepaid repair company. A different person will call you acting like a customer. Your job is to up sale and provide "exceptional" customer service. After the daunting call the HR rep will come in, discuss your performance and give you another interview. Once you pass that you go on the floor to shadow a rep.
    That process was ridiculous because everyone they put me with went to lunch. Stayed on the floor for 1 1/5 hrs!! The department manager came and got me to conduct a grueling hour interview. I was so tired and out of rehearsed answers so I knew that I blow that interview. Sure enough a few days later I got a mass email stating I was not offered the job.
    My advise to anyone who has an interview rehearse your answers, use real life experiences and always comment on how you can put the customer first.

    Interview Questions
    • What is the one thing you will like least about working in a call center?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  11. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Getzville, NY
    Anonymous Employee in Getzville, NY
    Application Details

    I interviewed online. The process took 4 days - interviewed at GEICO in August 2012.

    Interview Details

    I applied on line and was contacted immediately to take a personality test which was pretty standard. Then I recieved an email asking me to select a time for a telephone interview. I selected the following day at 2pm. At 2:15 pm a male interviewer called me and asked detailed questions about my previous jobs, if I often arrived late at my job and how many sick days I took. When the interview was over he set up an appointment for me to go to the Getzville office to take the skills test. The skills test involved getting information by phone or email and entering the information into the computer. Afterwards tnere was a personality test of about 130 questions that was very similar to the one I took on my home computer.
    There was another person taking the same tests in the room with me. He said that he thought the skills test was hard. I thought it was relatively easy. I was surprised when he finished the personality when I wasn't even through half the questions. An employee came and got the other guy and I could hear him being interviewed in another room. Another employee cane and got me and asked me what I thought of the test. I said "I enjoyed it" she said "you can apply again in six months, the test will be the same" and she opened the outer door for me to leave.
    I was suprised that I failed the test. Looking back I remember the directions stressing accuracy, and I entered as much as information asI could without being concerned about accuracy. I will apply again in six months and this time be more concerned with accuracy rather than quantity.
    All the people at GEICO that I dealt with were very pleasant.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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