Glassdoor is your free inside look at GEICO Customer Service interview questions and advice. All 84 interview reviews posted anonymously by GEICO employees and interview candidates.
No Offer – Interviewed in Woodbury, NY Jan 2011 – Reviewed Mar 29, 2011
Interview Details – Applied for the job online and got an email back to set up an interview at the office. At the office, some paperwork had to be filled out and everyone had to take a test which simulated phone calls, followed by a typing test. I passed the test and was told I would be called for a phone interview. On the phone, the lady sounded disinterested and robotic. I was never called back, though I can't say that I was all that disappointed.
Interview Question – What is the reason you would want to work for Geico? Answer Question
Accepted Offer – Interviewed in Lakeland, FL Jan 2009 – Reviewed Mar 14, 2011
Interview Details – You can apply online for a job and they will respond to advise you of testing times and dates. Expect to spend the entire day there because its part of the test. They want to know you are willing to wait to jump through their hoops to get the job and one of the hoops is waiting. There are steps to the hiring process - apply, test, interview, interview again, role playing interview, sit and listen session (I was put with someone and then they forgot I was there), interview with a supervisor, interview with a second supervisor and then a job offer.
Negotiation Details – Not even an option.... its the offer or no job.
No Offer – Interviewed in Fredericksburg, VA Feb 2011 – Reviewed Feb 24, 2011
Interview Details – I applied on line and received a call the next day to come in for testing. Passed the skills test, then had a 1:1 interview after the interview I was told my application was going to be forwarded to the managers and someone will contact me for further interviewing process. Interviewer was more concerned with breaks in employment. Also concerned with what I was planning to do with my masters once completed and why would I accept the low salary compared to what I was use to making. I have more that 15yrs of customer service experience but my interviewer did not seem to interested in me for a position with Geico.
Interview Question – Why would I accept $30,000 a year View Answer
Accepted Offer – Interviewed in Fredericksburg, VA Oct 2010 – Reviewed Oct 16, 2010
Interview Details – It was a long day filled with IQ tests typing tests a 1:1 interview. Then a background check and drug test.
Interview Question – Are you sure you want to work at Geico and Why? View Answer
No Offer – Interviewed in Fredericksburg, VA Jun 2010 – Reviewed Jul 4, 2010
Interview Details – First the HR representative calls you to ask preliminary questions then they set you up to go into the fredericksburg office. Then you have to take a customer service test which consists of real life situational questions and a typing test. If you pass they move to a 1:1 interview with a HR Representative and they ask you questions like why do you want to work for Geico? What do you want to do with your Degree once you graduate? etc then if you pass this interview they take you to the back and give you a paper to review for about 15 minutes and they set up mock calls where you have to role play. I didn't pass this part make sure you say the person who is mock calling you name and not just yes or no ma'am. Also please be prepared they had me there for at least 3 hours and no job offer.
No Offer – Interviewed in Dallas, TX Apr 2010 – Reviewed May 8, 2010
Interview Details – At the first interview, I had to fill out a questionaire and take some tests to measure how well I am able to multitask. Then I had a 1-1 interview. 2nd interview included roll playing and another 1-1 interview. I was not asked to come back for the third interview.
Interview Question – How would you handle a difficult customer over the phone? View Answer
No Offer – Interviewed in Macon, GA Sep 2009 – Reviewed Apr 29, 2010
Interview Details – Computer test (perfect score), followed by terrible phone interview with a rude woman. I did my best and she later called and said they weren't interested. Well no wonder, she didn't give a fair chance. She was condescending when I said I hadn't worked in 2 years due to caring for my child.
Interview Question – Why haven't you been employed in two years? View Answers (2)
No Offer – Interviewed in Dallas, TX Jan 2010 – Reviewed Mar 31, 2010
Interview Details – Spend hours interviewing and continuing interview days in a row, led on the whole time to believe your going to get the job, then interview with the big boss, takes five minutes. Then no call or letter back, called two weeks later to find out someone else got the job.
Interview Question – Why Geico? Answer Question
No Offer – Interviewed in Woodbury, NY Feb 2010 – Reviewed Feb 1, 2010
Interview Details –
I applied online and the next day I got an email saying that I should call and set up a date for a computerized skills test. The test gives you an idea of what you would be doing if you are hired.I set up an appointment to take the test. During the test, you are giving headphone and you are required to listen to a fake phone call or read emails by customers and fill out a form as accurately as possible. you are suppose to have learnt what each tab contains and fill out the information in a limited time.
I also did a typing skill test and a personality test. These last two test wasn't that bad but the test were you have to fill and type in the customers information was pretty confusing to me. After the test, I met with one of the hiring managers who called me into his office and told me that I did not pass the computerized test and I should try and apply in 6 months. I thanked him and left. I felt a little bad, but hey you wins some and you lose some.
Accepted Offer – Interviewed in Dallas, TX Jul 2009 – Reviewed Aug 6, 2009
Interview Details – I got called by GEICO the day after I applied online for customer service rep. I had 4 years call center experience with little customer service experience. Had a phone interview - can't really remember the questions as it was over a month ago. I came in later to take a computer skills test. This consisted of taking fake email and phone messages and inputting customer's information into the system. There is a time limit to input the customer information on each call/email so it is fast-paced and a bit stressful. After that there was a face to face interview with the person who spoke with me on the phone initially. The recruiter basically went over all the companypolicies (dress code, pay rate, work schedule, etc). A few questions were asked about my previous job and some other basic interview questions. Next we did a strange role-play where the interviewer gives you 4 pages of info on a fake insurance company's policies and information. Then you receive 5 different pages of 5 customer profiles (name, address, details on previous "calls" that the customer placed, etc.) I was given 20 minutes to study these 9 pages and then the interviewer called in on a phone and acted like 1 of the customers asking questions about the company and their policy. After the call you are given 3 minutes to summarize the call on the customer's info sheet. Next, the interviewer calls you back and asked how you think you did and what you could have improved on. This continues for another 2 times, with the interviewer pretending to be a total of 3 different customers. After that there will be another interview asking more detailed questions such as... name a positive experience u had with a customer.. name a negative experience with a customer.. name a specific time that you went above and beyond to help a customer.. what are your strengths.. what would your former employers/coworkers say that you could improve on.... After this interview then you will come back and spend an hour sitting with someone on the call center floor listening to calls and filling out a questionnaire about one call. Some questions on this were: did anything surprise you about the call, do u have any questions about the service position, did the employee delight the customer, etc. Nothing too difficult. After an hour of sitting with an employee taking calls, you will then speak to a manager. This was the easiest part of the interview. Some questions were: from observing all the info so far, what do you think a service rep does on the job... did they explain the hours you would be working.. do you know the attendance policy of the company.. what was your last company's attendance policy.. what was your last quality assurance policy (how did they grade you on your job and how often were you monitored).... and finally "do you think this is the job for you?" The interview process was extensive and I felt like I was being interviewed for a CEO position!
Government Employees Insurance Company. Puzzled, are you? Well, the name goes back to the beginnings of the company. Founder Leo Goodwin first targeted a customer base of U.S. government employees and military… — Full Overview
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