GEICO
3.1 of 5 750 reviews
www.geico.com Washington, DC 5000+ Employees

GEICO Customer Service Interview Questions & Reviews

Updated May 29, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

37%
32%
30%

Interview Difficulty 

Average Difficulty
122 candidate interviews Back to all interview questions
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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied in-person and the process took a day - interviewed at GEICO in May 2008.

Interview Details – When I was called in for the interview I wasn't aware that this would be a wait in line sort of process. First I was asked to fill out an application and wait, which was fine. I just didn't realize that I would be waiting for hours.

Interview Question – All the questions were rather self explanitory.   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

I applied through an employee referral and the process took 1 week - interviewed at GEICO.

Interview Details – Applied online for the CSR position, was referred by a friend who worked at the Woodbury location. Didn't have a phone interview, received a call scheduling an on-site interview which consisted of a 1-on-1 interview and a computer skills test. The computer skills test was a mock-up of a computer database program for entering customer data. The test would display emails or playback voicemails and you would enter the information into the database. It kept assuring you that it was not designed to be totally completed, but I was able to successfully enter all the information in the allotted time.

Interview Question – Are you planning on pursuing a career in the insurance field?   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
San Diego, CA

I applied online and the process took 4 days - interviewed at GEICO in July 2012.

Interview Details – The process was long and tedious. First off you wait in the waiting room for a test station to open up. Once it does you are instructed that you will take a series of two test. The first one is simple as far as the operation goes, however it is a little overwhelming. You have a screes that pops up e-mail from customer as well as a "incoming caller". You job is to navigate through various screens to input their information via drop down screens. After this section you will have a simple typing test. You do this process two times. Once you finish that and pass you complete a personality test. To my surprise I passed all the test. You are ten escorted two a interview room when you have a short interview with a HR rep. If you pass that you will be advised that you have 30 min to study the information she handed you regarding a fake prepaid repair company. A different person will call you acting like a customer. Your job is to up sale and provide "exceptional" customer service. After the daunting call the HR rep will come in, discuss your performance and give you another interview. Once you pass that you go on the floor to shadow a rep.
That process was ridiculous because everyone they put me with went to lunch. Stayed on the floor for 1 1/5 hrs!! The department manager came and got me to conduct a grueling hour interview. I was so tired and out of rehearsed answers so I knew that I blow that interview. Sure enough a few days later I got a mass email stating I was not offered the job.
My advise to anyone who has an interview rehearse your answers, use real life experiences and always comment on how you can put the customer first.

Interview Question – What is the one thing you will like least about working in a call center?   View Answer

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1 person found this helpful

No Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Getzville, NY

I applied online and the process took 4 days - interviewed at GEICO in August 2012.

Interview Details – I applied on line and was contacted immediately to take a personality test which was pretty standard. Then I recieved an email asking me to select a time for a telephone interview. I selected the following day at 2pm. At 2:15 pm a male interviewer called me and asked detailed questions about my previous jobs, if I often arrived late at my job and how many sick days I took. When the interview was over he set up an appointment for me to go to the Getzville office to take the skills test. The skills test involved getting information by phone or email and entering the information into the computer. Afterwards tnere was a personality test of about 130 questions that was very similar to the one I took on my home computer.
There was another person taking the same tests in the room with me. He said that he thought the skills test was hard. I thought it was relatively easy. I was surprised when he finished the personality when I wasn't even through half the questions. An employee came and got the other guy and I could hear him being interviewed in another room. Another employee cane and got me and asked me what I thought of the test. I said "I enjoyed it" she said "you can apply again in six months, the test will be the same" and she opened the outer door for me to leave.
I was suprised that I failed the test. Looking back I remember the directions stressing accuracy, and I entered as much as information asI could without being concerned about accuracy. I will apply again in six months and this time be more concerned with accuracy rather than quantity.
All the people at GEICO that I dealt with were very pleasant.

Interview Question – None in the phone interview. Very standard.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Virginia Beach, VA

I applied online and the process took 2 days - interviewed at GEICO in February 2008.

Interview Details – It took 7-9 hours! I was exhausted!

Interview Question – What was the most difficult thing you've dealt with at a job?   View Answer

Negotiation Details – Starting of 13.89 non-negotiable.

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Tucson, AZ

I applied online and interviewed at GEICO.

Interview Details – Applied online and after one month of I hearing nothing form them I walked into the local officer to follow up. I was told by an HR associate that they would call me for a phone interview.

I was called a week later to do a simple phone interview which I passed. I was given an appointment for a second round of interviews. The second set of interviews consisted of a role playing session where I was given a scenario to memorize and play the role of an agent on the phone. I had no experience in customer service prior to role play but it was still pretty simple.

Interview Question – The process was not difficult at all. If I had to say something it would have been the role playing session not because it was difficult, but because I was not prepared for it because I was unaware of it.   Answer Question

Negotiation Details – I did not negotiate.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

I applied online and the process took 2 days - interviewed at GEICO in June 2012.

Interview Details – Took 2 Days... Phone Interview then invited for testing, after which one and one interview. Had to return the following week for a role play after which a panel interview. Pay good attention to the customer service questions and answer along that line. Do not be discourage by the length of time for the one and one interview. Always put customers first and show that you will love to serve their customer and you should be fine.

Interview Questions

  • How does this position work into your college education or college major (If you are in school).   Answer Question
  • what are 3 challenges you can see working here.   Answer Question

Negotiation Details – Non Negotiable

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Getzville, NY

I applied online and the process took 1 week - interviewed at GEICO in May 2010.

Interview Details – After phone interview with recruiter, they schedule a skills test and presentation interview. You meet with the HR department and take a typing test, role play a customer service call/sales call/claims call, depending on what you're going for and then there's and interview with a recruiter. Some people i know went right into the interview with HR after testing, i had to schedule a time to come back. It was basic interview questions about customer service and handling difficult customers. There was also a sit down with a current employee to get a feel for the position. You listen to calls and ask questions and it lasts for an hr. The Customer Service manager will come get you and ask you more interview questions and they will also speak to the person you sat with to see what they thought of you, after that they either offer you the job right there or they don't.

Interview Question – not actually a question, it was the role playing.   View Answer

Negotiation Details – No negotiations. They give you the salary, about 30,000/yr but you're paid hourly about 13.97, with increase if you make it through training.

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

The process took 2 days - interviewed at GEICO in March 2012.

Interview Details – Phone interview was your basic questions: "Why do you want to work for Geico?" blah blah blah. Then I went to the 1:1 but first had to take a computer skills test. Wasn't bad if you can type good. Then had the 1:1 for about 45 minutes. It was basically looking at my other jobs and how they could relate to Geico. They emailed me a couple days later and said I wasn't selected.

Interview Questions

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1 person found this helpful

Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

I applied online and the process took 2 weeks - interviewed at GEICO in May 2012.

Interview Details – The GEICO hiring process is one of the longest, most tedious ones I've ever experienced. They are very picky because they want to make sure you are a good fit. The whole thing takes about 9-10 hours broken up over 2-4 visits or so. First of all, you apply online through their website, upload your resume/cover letter, and take a personality test. This gets reviewed and the next step would be an email to schedule a phone interview. The phone interview is a real and through interview. They will go over each of your past jobs and any gaps in your resume. You will be asked the same questions many times during the interview process. You will describe your current work day and be asked if you applied for any civil service jobs and how you scored on those. The next step is a group test. You will take a group test to see if you can handle taking information in through a headset and enter data simultaneously. Pass that and you will move on to your First 1 on 1 face to face interview. Here you will be asked a ton of "tell me about a time you really connected with a customer" questions. You'll also describe your current work week, and relevant experience here. This position really focuses on connecting with each customer, meeting very high goals, and working in a noisy and rigid work environment. At this point if they are interested you will sit side by side with someone doing the job you are applying for. Then you'll move on to another very similar interview with a supervisor of your section. And finally, another 1 on 1 interview with a manager of the department. Each asking you to prove yourself worthy of working in an intense and closely monitored environment. At this point the manager will offer you the job and explain some of the benefits. You'll receive a phone call from HR a few days later with an official job offer and at this time you will schedule a hair sample drug test/physical examination. The final step is a background and credit check will be conducted around the same time. If everything checks out you will receive a second official job offer/congratulations and your first scheduled day of paid training. This whole process could take one 9 hour day plus drug test, or a whole month of 4 different visits.

Interview Questions

  • Tell me about a time you had very high goals. Were you able to meet these goals?   View Answer
  • Tell me about a time when you were unable to finish your work and your shift was about to end.   View Answer

Negotiation Details – The pay for this position is non negotiable. You've got to meet very high standards to keep your job/make more money.

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