GEICO

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GEICO Customer Service Interview Questions & Reviews

Updated Jul 18, 2014
All Interviews Received Offers

Getting an Interview  

75%
13%
6%

Interview Experience  

37%
31%
30%

Interview Difficulty  

Average Difficulty
126 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Customer Service Supervisor Interview

Customer Service Supervisor
Coralville, IA

I applied online and the process took 3 days - interviewed at GEICO in May 2010.

Interview Details – Very lengthy interview process with a lot of tests. The interviews are multi-part and reqiure more than one day of testing. They also give you an opportunity to do a realist job preview toget an oinside view.

Interview Question – Questions about the company itself.   View Answer

Negotiation Details – No negotiations, they have set salaries


1 person found this helpful

Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied online and the process took 2 weeks - interviewed at GEICO in October 2012.

Interview Details – Very lengthy, several interviews and computer testing

Interview Question – Simulations were unexpected   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Virginia Beach, VA

I applied online and the process took 2 days - interviewed at GEICO.

Interview Details – Applied online and the same day was sent a link to complete a personality assessment. I later received an email to pick a time to receive a phone interview. The phone interview was very basic, asking questions about attendance with my old job whether I was ever late or sick, etc. After that I was told I passed and was able to pick which day I was able to come in for testing/ interviewing. I was sent an email with the address and time for my interview and an itinerary for the interviewing process that day: computer testing, interview, role playing, employee shadowing, last interview and background check/ drug test. When I went in for the testing they had everyone, about 10 people, go into a room and fill out paperwork, then we watched a video on the jobs they were hiring for: customer service, sales and claims. After that we were taken to a computer area where we took another personality assessment test, about 118 questions and then a multi-tasking and typing exam. The multi-tasking was pretty easy, it consisted of emails and recording of customers trying to change their policy or file a claim and you have to input information into the system and submit each one within a certain amount of time. Just make sure you don't let the timer run out before submitting each one even if you haven't filled in all the info fields and focus on accuracy vs. speed for the typing test. After the exams we were taken to the waiting area and people were being called out into the hall. When just myself and two other people were left we were told that we had passed, those called out before us were sent home. Each of us were then sent off to be separately interviewed. My interviewer wasn't very friendly; she acted like she would rather be doing something else. She asked me questions relating to past work history and situations at my job where I displayed experience in customer service. I only had one job out of college and it wasn't very customer service driven, but this was evident on the resume I submitted when applying, but I related the amount of customer interactions I had over the years at my job to her questions. After the interview I was told that she would be forwarding my info on (which was a red flag that I didn't pass because role-playing was supposed to come after the first interview) and I was shown the door. The next day I received an email stating that I didn't have the right experience for the job and could apply again in 6 months, which was really annoying because they knew what experience I had before I interviewed and they list their customer service positions as entry-level jobs, why waste my time with the whole process if I wasn't qualified from the beginning. I won't be applying again.

Interview Question – Situational questions.   Answer Question


1 person found this helpful

No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

I applied online and the process took 3 weeks - interviewed at GEICO in October 2012.

Interview Details – You first apply and then take a screening test before submitting the application. Once you've finished that, you would have to schedule a phone interview. A recruiter calls you just to provide some basic information about the position. All you have to do is answer a couple of easy questions honestly. The next part is a computer screening test at the company which involves a reaction test to make believe phone calls and emails as well as a typing test. Once you've passed that test, the hiring manager comes out to greet you for a one on one personal evaluation. My interview process ended after that session. I was told that I would be notified in the next five business days for the second round involving a role play but got a rejection e-mail three weeks later.

Interview Question – Most questions were straight forward involving situations where you have to deal with customers.   Answer Question


No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied in-person and the process took a day - interviewed at GEICO in May 2008.

Interview Details – When I was called in for the interview I wasn't aware that this would be a wait in line sort of process. First I was asked to fill out an application and wait, which was fine. I just didn't realize that I would be waiting for hours.

Interview Question – All the questions were rather self explanitory.   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Woodbury, NY

I applied through an employee referral and the process took 1 week - interviewed at GEICO.

Interview Details – Applied online for the CSR position, was referred by a friend who worked at the Woodbury location. Didn't have a phone interview, received a call scheduling an on-site interview which consisted of a 1-on-1 interview and a computer skills test. The computer skills test was a mock-up of a computer database program for entering customer data. The test would display emails or playback voicemails and you would enter the information into the database. It kept assuring you that it was not designed to be totally completed, but I was able to successfully enter all the information in the allotted time.

Interview Question – Are you planning on pursuing a career in the insurance field?   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
San Diego, CA

I applied online and the process took 4 days - interviewed at GEICO in July 2012.

Interview Details – The process was long and tedious. First off you wait in the waiting room for a test station to open up. Once it does you are instructed that you will take a series of two test. The first one is simple as far as the operation goes, however it is a little overwhelming. You have a screes that pops up e-mail from customer as well as a "incoming caller". You job is to navigate through various screens to input their information via drop down screens. After this section you will have a simple typing test. You do this process two times. Once you finish that and pass you complete a personality test. To my surprise I passed all the test. You are ten escorted two a interview room when you have a short interview with a HR rep. If you pass that you will be advised that you have 30 min to study the information she handed you regarding a fake prepaid repair company. A different person will call you acting like a customer. Your job is to up sale and provide "exceptional" customer service. After the daunting call the HR rep will come in, discuss your performance and give you another interview. Once you pass that you go on the floor to shadow a rep.
That process was ridiculous because everyone they put me with went to lunch. Stayed on the floor for 1 1/5 hrs!! The department manager came and got me to conduct a grueling hour interview. I was so tired and out of rehearsed answers so I knew that I blow that interview. Sure enough a few days later I got a mass email stating I was not offered the job.
My advise to anyone who has an interview rehearse your answers, use real life experiences and always comment on how you can put the customer first.

Interview Question – What is the one thing you will like least about working in a call center?   View Answer


1 person found this helpful

No Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Getzville, NY

I applied online and the process took 4 days - interviewed at GEICO in August 2012.

Interview Details – I applied on line and was contacted immediately to take a personality test which was pretty standard. Then I recieved an email asking me to select a time for a telephone interview. I selected the following day at 2pm. At 2:15 pm a male interviewer called me and asked detailed questions about my previous jobs, if I often arrived late at my job and how many sick days I took. When the interview was over he set up an appointment for me to go to the Getzville office to take the skills test. The skills test involved getting information by phone or email and entering the information into the computer. Afterwards tnere was a personality test of about 130 questions that was very similar to the one I took on my home computer.
There was another person taking the same tests in the room with me. He said that he thought the skills test was hard. I thought it was relatively easy. I was surprised when he finished the personality when I wasn't even through half the questions. An employee came and got the other guy and I could hear him being interviewed in another room. Another employee cane and got me and asked me what I thought of the test. I said "I enjoyed it" she said "you can apply again in six months, the test will be the same" and she opened the outer door for me to leave.
I was suprised that I failed the test. Looking back I remember the directions stressing accuracy, and I entered as much as information asI could without being concerned about accuracy. I will apply again in six months and this time be more concerned with accuracy rather than quantity.
All the people at GEICO that I dealt with were very pleasant.

Interview Question – None in the phone interview. Very standard.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Virginia Beach, VA

I applied online and the process took 2 days - interviewed at GEICO in February 2008.

Interview Details – It took 7-9 hours! I was exhausted!

Interview Question – What was the most difficult thing you've dealt with at a job?   View Answer

Negotiation Details – Starting of 13.89 non-negotiable.


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Tucson, AZ

I applied online and interviewed at GEICO.

Interview Details – Applied online and after one month of I hearing nothing form them I walked into the local officer to follow up. I was told by an HR associate that they would call me for a phone interview.

I was called a week later to do a simple phone interview which I passed. I was given an appointment for a second round of interviews. The second set of interviews consisted of a role playing session where I was given a scenario to memorize and play the role of an agent on the phone. I had no experience in customer service prior to role play but it was still pretty simple.

Interview Question – The process was not difficult at all. If I had to say something it would have been the role playing session not because it was difficult, but because I was not prepared for it because I was unaware of it.   Answer Question

Negotiation Details – I did not negotiate.

See What GEICO Employees Are Saying

 Current Claims Supervisor in Lakeland, FL

Pros: “Mostly colleagues and associates. Profit sharing and pay is good.” Full Review

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