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Glassdoor Help Desk Associate Interview Questions & Reviews

Updated Jun 18, 2014
Updated Jun 18, 2014
3 interviews

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  1.  

    Help Desk Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Glassdoor.

    Interview Details

    One phone interview, a Google Chat video session and an in person meet at the office. The phone interview were surface level technical questions and a review of experience. The Google Chat session consisted of a light questionnaire of experience and why I wanted to work at GlassDoor as well as a demonstration of a few technical scenarios. The in person meet at the office was a tour of the building.

    Interview Questions
    • During the technical demonstration I was allowed to refer to resources if I had trouble recalling a solution.   Answer Question
    Accepted Offer
  2.  

    Help Desk Associate Interview

    Anonymous Employee  in  Sausalito, CA
    Anonymous Employee in Sausalito, CA
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Glassdoor in February 2014.

    Interview Details

    10 minute phone interview, then asked if I would come in a few days later for an additional interview. Two person IT team, looking for a third person.

    Interview Questions
    • Lots of networking-specific questions, but pretty fundamental in nature. Here are some:
      How would you determine if a computer was on the network?
      What utility would show you how long it takes from one internal computer to get to another internal computer?
      What is DHCP?
      What’s the difference between a hub and a switch?
      What is a default gateway?
      How would you change a local administrator password?
      What utility would you use to look at Windows logs?
      Describe the difference between RAM and a hard drive to a non-technical user.
      A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.
        Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Help Desk Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    interviewed at Glassdoor in February 2014.

    Interview Details

    I applied online through their website which was followed with an email to schedule a phone interview. They want an idea of who you are and your background experience. After the phone interview, I was asked to come to their office for an onsite interview. The interview consisted general questions as well as a test which was done on the computer. The test consisted of general troubleshooting which is fairly easy if you know the ins and outs of a working computer

    Interview Questions
    • I didn't think any of the questions were too difficult to answer. I guess I just wasn't the person they were looking for even though I felt I was qualified for the position   Answer Question
    No Offer
    Neutral Experience

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