H E B

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  www.heb.com

H E B Interview Questions

Updated Dec 4, 2014
Updated Dec 4, 2014
112 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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112 Candidate Interview Reviews Back to all interviews

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  1.  

    Cashier Interview

    Anonymous Interview Candidate in Conroe, TX
    Anonymous Interview Candidate in Conroe, TX
    Application Details

    I applied online. The process took a dayinterviewed at H E B.

    Interview Details

    I was brought into a room with about 10 other people and we all introduced ourselves out loud. Then we drew a picture of where we saw ourselves working in the store and then we sold the product we had in front of us to the group

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at H E B.

    Interview Details

    Called me a few weeks later when I applied online, got the first interview set up and was all about getting to know me and identifying what was going on in photos in a picturebook, passed the first phase and then a few days later got a call to meet and be interview with the store director. I asked a lot about the activities of the store and is it on a daily basis. It was all about getting to know me and how I respond to challenges and would be proactive in the store events. Then on the spot the director asked me to allow a background check and then when it came back they would schedule me for new hire paperwork. Was so excited! Came back three days later and signed all the paperwork during orientation and then was trained and then scheduled to work within a few days.

    Interview Questions
    • I don't think they were any too difficult questions. But they asked these which could give challenge. What was the most fulfilling thing you have done and when do you go out of your way to help someone and to explain.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Cashier Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at H E B in October 2014.

    Interview Details

    Filled out an online application, about a week and a half later was called in for an interview. Went to the interview had standard questions like , Why do you want to work for HEB, what would you do if you caught another employee stealing, etc. I was upbeat and happy during the interview and got my 2nd interview on the spot and was told I had to wait on my background check. Waited about a week and a few days then received a phone call asking if I was still interested in the position which I said yes. Went to HEB to fill out about 1 1/2 hours of paperwork then scheduled a time to come back for training on computer, they give you five hours to finish it, it took me 4. Then they show you 3 classes to pick times for, Alcohol Sellers Training 2.5 hours, Checker 1 training 5 hours, Checker 2 training 5 hours. For the Checker training bring good shoes as you will be standing on a concrete floor the entire time. Pay period runs Monday- Sunday then you get paid the following Thursday by direct deposit.

    Interview Questions
    • Have you ever had to deal with a bad customer experience and how did you handle it.   Answer Question
    Negotiation Details
    Based on experience with retail, I had none so 9.50 to start.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at H E B in October 2014.

    Interview Details

    Brief phone interview with an in-person interview the next morning. They ask questions you'd expect- why you want to work for HEB, what you think makes HEB stand out from other stores, what you like about customer service, what traits you think someone in this position should have, etc. They also showed a couple photos of situations and asked what you would do if you were in them.

    Interview Questions
    • What is the most difficult part about customer service?   Answer Question
    Negotiation Details
    Pay rate is set.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at H E B in September 2014.

    Interview Details

    I applied online. I was called on Tuesday, Sept. 16 for a interview the next evening. Group Interview on Wed, Sept. 17. The hiring manager definitely wants to see a lot of personality & how you work with others. Individually, we answered the same questions in front of everyone. As a group, we had to create a commercial with combo loco deals. On Thurs, Sept 18, I received a call that evening inviting me to an interview for the following Thursday, Sept. 25. During the second interview, I was asked basic questions like why do I want to work for HEB, personality traits, & what would I contribute. I was then offered the job & signed for a background check. I received a call on Tuesday, Oct 7, stating that I was eligible for hire & asking if I could come in at 8am on Oct. 8 for orientation. At the orientation, we watched an hour long interview, signed paperwork, and received our name tags and t-shirts. Now I have to do the training later this week. I'm excited I got the job!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at H E B.

    Interview Details

    Easy, but must have open availability to get hired faster. They're looking for customer service oriented people. Tell them what they want to hear with ways you exhibit those qualities.

    Interview Questions
    • Describe a time when you handled a difficult upset customer situation...   View Answers (2)
    Negotiation Details
    None. Standard wages.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Pharmacy Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ weeksinterviewed at H E B.

    Interview Details

    After I turned in my application, I got a call about a week or two later for an interview. It was a one on one interview that lasted about 20-25 minutes. I got a call back about two weeks after that to offer me the position.

    Interview Questions
    Accepted Offer
    Positive Experience
  9. 1 person found this helpful  

    Department Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5+ monthsinterviewed at H E B.

    Interview Details

    From the time of the application was submitted to the first interview was two months. First interview was with a human resource representative. Next interview was a month later and was a group interview. There were three more interviews over the next two months. Total time took five months.

    Interview Questions
    • What was a time you followed standard company procedures even though others wanted you to take a shortcut?   Answer Question
    Negotiation Details
    There was no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Tam Leader Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ weeksinterviewed at H E B.

    Interview Details

    Intense. They didn't care if you knew the job description, just that they liked you. Everyone was very nice, but only one person explained the job. Be prepared to move around.

    Interview Questions
    Negotiation Details
    Simple. I asked when I can start.
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 1 person found this helpful  

    Checker Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took a weekinterviewed at H E B in July 2014.

    Interview Details

    The first interview was the phone interview - a manager will call and ask basic interview questions. Answer the questions the best you can and if they like you, they'll ask you to come in for a group interview.

    At the group interview, we all sat in a semi-circle facing four managers who would later on decide who stays and who goes. The first thing we did was a little "about me" activity where we would have to present ourselves to the panel of managers and other applicants. Next, we were partnered up and did a "sell me this product" activity. You were given a random product and had to sell the product the best you could. The last activity we did was a hypothetical scenario reenactment. Each applicant was given a random scenario and was told to read it and explain/act out how they would solve the problem at hand. All in all, the group interview was surprisingly very fun. Just don't be shy, and don't be scared to get out of your comfort zone.

    The final interview is a 1:1 with the UD. My UD was very laid back and seemed cool. He is the final person between you and your future career at HEB. I was asked about 10 basic interview questions. It was really easy and simple. None of the questions took me longer than 3 seconds to think about. At the end, if he likes you, you're a "GO". Be comfortable and make sure to be truthful. Bring a resume just in case!

    Interview Questions
    • Why do you want to work at H-E-B?

      Why should I hire you? (And not somebody else)
       
      View Answer
    Negotiation Details
    No negotiation. A base salary was set and started filling out paperwork.
    Accepted Offer
    Positive Experience
    Easy Interview

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