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H E B Service Assistant Interview Questions & Reviews

Updated Apr 2, 2014
All Interviews Received Offers

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Interview Experience  

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Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
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2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Assistant Interview

Customer Service Assistant
McAllen, TX

I applied online and the process took 3 weeks - interviewed at H E B in March 2013.

Interview Details – Three interview process. First interview is with the CCOM ( the person that makes your schedule and boss) they ask you what you know about the company and show you a book of things around the store and people working and ask what you see in those pictures. Second interview is with the Unit Director, he just asks things about you to get to know you better and judges your character and communication skills. Third interview is with the Store Manager, if you made it this far you've basically got the job, unless you make some kind of humongous error, he basically welcomes you to the store and shows you around.

Interview Question – Look at this book. Please tell me what you see in detail.   View Answer

Negotiation Details – You can usually only negotiate your hours. If you have school be sure to mention that and they will work with you without a problem.


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Assistant Interview

Customer Service Assistant

I applied online and the process took 3 weeks - interviewed at H E B.

Interview Details – I applied online , I had a friend who works there give my name to the manager and after a week I got a call asking to come in for a group interview on a Saturday. It was about five of us and we had to do the basics of drawing where we thought we'd be etc, making a commercial and introducing ourselves. Afterwards they told us they'd do calls for second interviews and I received my phone call Monday for my second interview that Thursday. It was much more relaxed, they asked the basic questions and scenarios about handling irate customers and things of that nature. My interviewer was really funny. Mainly they're looking for someone with a bright personality. Then I was told if they were interested I'd get a call to come in and sign for a background check. I received the call Monday and came in and signed, from there they said if everything goes smooth they'd call me in to sign the final paperwork, which they called today so I'll be coming in Friday to do so. Overall the process takes a lot of patience but nothing too difficult.

Interview Question – You are working in the express line as a cashier. Someone comes in the line with 30+ items and you see the other customers behind rolling their eyes and groaning. How do you handle this ?   Answer Question

Negotiation Details – There wasn't any, it's pretty much set in stone.


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Assistant Interview

Customer Service Assistant
Houston, TX

I applied online - interviewed at H E B in September 2012.

Interview Details – I search through heb career and found the opening for Customer Service Assistant, I applied for the position and was called after some weeks for an interview. It was a group thing and they just wanted to know about you and what you can do for heb.

Interview Question – We were given two plain sheets of paper and two crayons and asked to form a name tag and creat a picture of what we will do at heb. We were divided into groups and asked to sell some products.   View Answer

Negotiation Details – I have just been called for the 1:1 interview.i will accept the offer.


Accepted Offer

Positive Experience

Easy Interview

Customer Service Assistant Interview

Customer Service Assistant
Spring, TX

I applied online and the process took a day - interviewed at H E B in March 2011.

Interview Details – Applied online. 9-10 other people in the interview with 3 managers. We had to work together to make a special/meal deal out of 2-3 items. Then we had to try to sell one of the items to a manager posing as a customer. And finally, they asked us what dept. we'd least like to work in.

Interview Question – How would you handle (insert generic grocery store problem here)?   Answer Question

Negotiation Details – None


Accepted Offer

Positive Experience

Easy Interview

Customer Service Assistant Interview

Customer Service Assistant
Houston, TX

The process took 3 days - interviewed at H E B in March 2009.

Interview Details – They called me and did a phone interview. Easy questions. After that I was called in for a group interview. They made you draw pictures of the position you are applying to and sell an item in a box to the managers. It's just to see how your personality is and if it fits with the company. If they like you, then they call you back for the 1:1 interview. Just a basic interview, dress nicely. They don't ask for a resume or anything. Then you wait until they call you back to do paperwork. Everyone was nice and the offices were all clean. I think friendliness is a requirement to work there.

Interview Question – What was one of the most difficult decisions you ever made?   Answer Question

Negotiation Details – There was no negotiation. He said you are getting paid minimum wage, that's it.

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