H E B

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H E B Service Assistant Interview Questions

Updated Oct 10, 2014
Updated Oct 10, 2014
9 Interview Reviews

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  1.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at H E B.

    Interview Details

    Called me a few weeks later when I applied online, got the first interview set up and was all about getting to know me and identifying what was going on in photos in a picturebook, passed the first phase and then a few days later got a call to meet and be interview with the store director. I asked a lot about the activities of the store and is it on a daily basis. It was all about getting to know me and how I respond to challenges and would be proactive in the store events. Then on the spot the director asked me to allow a background check and then when it came back they would schedule me for new hire paperwork. Was so excited! Came back three days later and signed all the paperwork during orientation and then was trained and then scheduled to work within a few days.

    Interview Questions
    • I don't think they were any too difficult questions. But they asked these which could give challenge. What was the most fulfilling thing you have done and when do you go out of your way to help someone and to explain.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at H E B in October 2014.

    Interview Details

    Brief phone interview with an in-person interview the next morning. They ask questions you'd expect- why you want to work for HEB, what you think makes HEB stand out from other stores, what you like about customer service, what traits you think someone in this position should have, etc. They also showed a couple photos of situations and asked what you would do if you were in them.

    Interview Questions
    • What is the most difficult part about customer service?   Answer Question
    Negotiation Details
    Pay rate is set.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at H E B in September 2014.

    Interview Details

    I applied online. I was called on Tuesday, Sept. 16 for a interview the next evening. Group Interview on Wed, Sept. 17. The hiring manager definitely wants to see a lot of personality & how you work with others. Individually, we answered the same questions in front of everyone. As a group, we had to create a commercial with combo loco deals. On Thurs, Sept 18, I received a call that evening inviting me to an interview for the following Thursday, Sept. 25. During the second interview, I was asked basic questions like why do I want to work for HEB, personality traits, & what would I contribute. I was then offered the job & signed for a background check. I received a call on Tuesday, Oct 7, stating that I was eligible for hire & asking if I could come in at 8am on Oct. 8 for orientation. At the orientation, we watched an hour long interview, signed paperwork, and received our name tags and t-shirts. Now I have to do the training later this week. I'm excited I got the job!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at H E B.

    Interview Details

    I applied online , I had a friend who works there give my name to the manager and after a week I got a call asking to come in for a group interview on a Saturday. It was about five of us and we had to do the basics of drawing where we thought we'd be etc, making a commercial and introducing ourselves. Afterwards they told us they'd do calls for second interviews and I received my phone call Monday for my second interview that Thursday. It was much more relaxed, they asked the basic questions and scenarios about handling irate customers and things of that nature. My interviewer was really funny. Mainly they're looking for someone with a bright personality. Then I was told if they were interested I'd get a call to come in and sign for a background check. I received the call Monday and came in and signed, from there they said if everything goes smooth they'd call me in to sign the final paperwork, which they called today so I'll be coming in Friday to do so. Overall the process takes a lot of patience but nothing too difficult.

    Interview Questions
    • You are working in the express line as a cashier. Someone comes in the line with 30+ items and you see the other customers behind rolling their eyes and groaning. How do you handle this ?   Answer Question
    Negotiation Details
    There wasn't any, it's pretty much set in stone.
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 2 people found this helpful  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in McAllen, TX
    Anonymous Interview Candidate in McAllen, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at H E B in March 2013.

    Interview Details

    Three interview process. First interview is with the CCOM ( the person that makes your schedule and boss) they ask you what you know about the company and show you a book of things around the store and people working and ask what you see in those pictures. Second interview is with the Unit Director, he just asks things about you to get to know you better and judges your character and communication skills. Third interview is with the Store Manager, if you made it this far you've basically got the job, unless you make some kind of humongous error, he basically welcomes you to the store and shows you around.

    Interview Questions
    • Look at this book. Please tell me what you see in detail.   View Answer
    Negotiation Details
    You can usually only negotiate your hours. If you have school be sure to mention that and they will work with you without a problem.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Assistant Service Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at H E B in December 2012.

    Interview Details

    Hired from within! I started as a bagger and was promoted to cashier. When the Assistant Service Manager position was posted. I applied through HEB.com and was called for an interview. HEB hires from within but considers eternal applicants equally and the interviews are the same.

    Interview Questions
    • Typical STAR questions and going over the application and resume. Availability hours are also discussed. A smile and upbeat personality is expected.   Answer Question
    Negotiation Details
    There is a set minimum and mid pay. There is room for negotiation based on past experience
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 2 people found this helpful  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online – interviewed at H E B in September 2012.

    Interview Details

    I search through heb career and found the opening for Customer Service Assistant, I applied for the position and was called after some weeks for an interview. It was a group thing and they just wanted to know about you and what you can do for heb.

    Interview Questions
    • We were given two plain sheets of paper and two crayons and asked to form a name tag and creat a picture of what we will do at heb. We were divided into groups and asked to sell some products.   View Answer
    Negotiation Details
    I have just been called for the 1:1 interview.i will accept the offer.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Spring, TX
    Anonymous Interview Candidate in Spring, TX
    Application Details

    I applied online. The process took a dayinterviewed at H E B in March 2011.

    Interview Details

    Applied online. 9-10 other people in the interview with 3 managers. We had to work together to make a special/meal deal out of 2-3 items. Then we had to try to sell one of the items to a manager posing as a customer. And finally, they asked us what dept. we'd least like to work in.

    Interview Questions
    • How would you handle (insert generic grocery store problem here)?   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    The process took 3 daysinterviewed at H E B in March 2009.

    Interview Details

    They called me and did a phone interview. Easy questions. After that I was called in for a group interview. They made you draw pictures of the position you are applying to and sell an item in a box to the managers. It's just to see how your personality is and if it fits with the company. If they like you, then they call you back for the 1:1 interview. Just a basic interview, dress nicely. They don't ask for a resume or anything. Then you wait until they call you back to do paperwork. Everyone was nice and the offices were all clean. I think friendliness is a requirement to work there.

    Interview Questions
    • What was one of the most difficult decisions you ever made?   Answer Question
    Negotiation Details
    There was no negotiation. He said you are getting paid minimum wage, that's it.
    Accepted Offer
    Positive Experience
    Easy Interview

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