H&M Interview Questions

Updated Apr 12, 2015
Updated Apr 12, 2015
186 Interview Reviews

Interview Experience

Interview Experience

84%
9%
5%

Getting an Interview

Getting an Interview

69%
20%
4%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy

186 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Department Supervisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at H&M in April 2015.

    Interview

    1) online application
          - two assessment tests after you fill out application.
    2) about two weeks later I got a call from a recruiter and had a phone interview which lasted 10-15 mins. Very easy and basic questions (though you will be asked to have examples for certain situations). Don't forget to have lots of energy even if it is over the phone.
    3) Got an email three days later setting up a group interview. This is where it gets fun. During the group interview we had to do a lot of role-playing it definitely shows how you work with others and deal with stress. Not going to give any specific activities we did only because it might vary from interview to interview. Right after 4 hours they break the group off for individual interviews. Dress comfortably but fashionably. Skinny jeans and flats are great to wear.
    4) got a email the very next day telling me to come in for a 1:1 interview the next week. If you get this email or call that usually means you got the job. This one lasts for about an hour and I filled out my paperwork during this one.

    Total time 4 weeks

    BE YOURSELF! !!!!! Have lots of energy and don't let nerves get the best of you. Tattoos and piercings are accepted (even in management roles). The recruiters and store managers you meet are very laid back and positive.

    Interview Questions

  2. Helpful (6)  

    Part-time Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at H&M in March 2015.

    Interview

    Sorry if this is long, I just want to make sure this is as detailed as possible!

    I applied online at H&M and three weeks later got a call from the manager and had a phone interview asking basic questions about availability and previous job experience. He told me there were a lot of applicants and if they decide to let me go threw the next round, I would hear another call by next week.

    True to his word, I got a call the next week on a Friday and was asked to come in on Tuesday. To prepare I read interview reviews on here and checked the company's website to find their mission statement and other facts about H&M(I highly suggest doing this since they have all of their info on their website and would definitely help you answer H&M related Q's during the interview as well as help you relate your experience to the skills the company is looking for in future employees). Also I don't keep up with trends much so I checked online for the latest fashion trends for spring 2015 since a lot of fashion retailers want to know you have some type of knowledge about fashion. Also I wrote down questions I would ask at the end of the interview.

    On the first interview, I came in 15 min early, wearing a white button down shirt, a blazer, and a plaid skirt with tights and jewelry. I met with the assistant manager and was taken to the back of the store for a 1:1. The questions she asked were similar to the phone interview, once again asking about availability and previous work experience. Also asked questions like, "Name a time you worked well with a team." What do you plan on majoring in, in college?" "Where do you you see yourself in this company after a year?" The one question that caught me by surprise is when she said to role play and pretend she's a new employee and I'm helping her train since I told her I help train two new employees at my previous job. Towards the end one of the questions I asked was if I passed this interview how many other interviews I would have since a lot of people on here had between 2-4 interviews. She told me that she was actually going to approve me to go on one final interview the next week! At the of the interview I signed a background check.

    Today was my last interview and I went in wearing a beige sweater and a pleated skirt with tights with a necklace. Like many people on here who had the last interview with two managers, one of them didn't show up so I had another 1:1, but this time with store manager. The same questions were asked once again about my previous jobs, school, and availability. Other questions asked was a time you helped a difficult customer, what set H&M about from other clothing stores, can you work in a fast paced environment, etc. I asked questions about how the store was ran and duties and responsibilities. I was the offered the job on the spot and had to sign paperwork.

    I guess some tips I can offer that will hopefully help is to dress fashionably of course. If you can, dress wearing something that's on trend. If not dress professionally. The interview dress code is really laid back, they want to know your sense of style and individuality! For most question asked I made sure to relate it with previous experience like, "Can you handle feedback?" I said yes and use my experience at my last job were I wasn't trained and how I would always ask for feedback, ways I can improve, and always asked questions. Make sure to keep eye contact, try to smile, and show that you're determined and know about the company and you should do fine! H&M is all giving out opportunities as long as you're dedicated, determined, and work hard, so even if you have no job experience or not retail experience (like me) you can still have the chance to get hired! Good luck and hope this was helpful!!

    Interview Questions

    • Name a time you helped a difficult customer.   1 Answer
    • Name a time where you had bad and good customer service.   1 Answer
    • Name a time were showed leadership.   1 Answer
    • Can you handle feedback well?   Answer Question
  3.  

    Part-time Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person – interviewed at H&M.

    Interview

    1 to 1 personal interview. He asked questions like "Tell about a time you helped out a customer and what did you do," or "Tell about a customer asked for a size on a shirt and we did not carry it what would you do in that situation." They really look at what your wearing so make sure you are updated on fashion and make sure you keep a smile and eye contact the whole interview. It was easy and simple interview just make sure you know what to say and be confident!

    Interview Questions

    • Tell about a time you did not like a co worker and what would you do about it   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Part-time Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at H&M.

    Interview

    Interview process consisted of 3 sessions (3 days).

    Questions:
    -what are your strength and weaknesses?
    -what would you bring to the company?
    -how to deal with in work drama (with customers and coworkers)
    -how will your past employment experience would assist you with this position? (examples)
    -what were task you had to do at your past place of employment?
    -why do you want to work at H&M?

    Interview Questions

    • how to deal with in work drama (with customers and coworkers)   1 Answer
  6.  

    Sales Associate Interview

    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online – interviewed at H&M.

    Interview

    Interview was very simple. Just dress fashionably and be yourself and you'll nail it.
    -Interview was tailored more about who I am and wanted to see if I would be a good fit to their company.

    Interview Questions

  7.  

    Sales Advisor Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took a weekinterviewed at H&M.

    Interview

    Went into the store and applied. A couple days later i was called to come in for a face to face interview. Went into the interview and got the job on the spot, just needed to submit for a background check. Couple days later the background check came back and was cleared, and we started the final hiring process.

    Interview Questions

  8. Helpful (2)  

    Part-time Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at H&M.

    Interview

    I applied online and got a call 2 days later to schedule a one-on-one interview with one of the managers, which was the next day. I went in for the interview, which lasted about 20-25. She talked to me about what working there is gonna be like and asked me a few questions about my experiences in my previous job. After the interview was over she had me fill out a sheet for a background check. She said they will call me when it cleared.
          After a couple weeks they called me back to meet for a second time. This actually turned out to be a job offer and we discussed how much my wage is going to be (way better than my last job). The next day I just had to come in to fill out paperwork and i am now officially an H&M employee!

    Interview Questions

  9.  

    Part-time Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at H&M (Washington, DC) in November 2014.

    Interview

    I filled out an application online and received a phone interview about an hour later, i was asked to explain my role at previous jobs and my availability. I was then invited to come in for a in person interview the next day (Friday). When I got there I was interviewed by two managers they both asked questions such as: Why H&M?, What do you expect from H&M? Name a time you presented good customer service? What didn't you like about your previous job? and my availability,(kinda similar to the phone interview) they also took notes. After the interview I signed a background check form and was told that I would receive a call within one week once my background check came back. To my surprise they called me on Monday and asked me to come in for a second interview that Wednesday where I was offered the job. They started me with $11.50. The process took less than a week!

    Interview Questions

    • Name a time you made a positive change at your job?   1 Answer

    Negotiation

    No negotiation, 11.50 was already breathtaking for me.

  10. Helpful (3)  

    Department Manager Interview

    Accepted Offer
    Negative Experience
    Difficult Interview
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at H&M.

    Interview

    the hiring process was extremely long i had to basically call and harass for a month to get specific follow up. there is a 6 hour long assessment interview after you have had a phone interview and another in person interview. the assessment is the hardest part. and you have another interview after that

    Interview Questions

    Negotiation

    i applied for a higher position i was given a lower one and still met with the pay rate i asked for

  11. Helpful (6)  

    Sales Advisor Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at H&M (Jersey City, NJ) in October 2014.

    Interview

    Applied online got a call a couple days later. Missed the call so i called back yesterday and was asked to come in for a group interview tomorrow. Today i goes in for the interview, 5 people didnt show so it was about 8 of us . reading the reviews on here I was expecting to do activities, but we were all asked about 7 questions. 1st we had to fill out a form for a background check then we went into a room & We had to go around and answer his questions
    Tell us your name & what is you favorite scary movie.
    Name a time you provided great customer service.
    What would be your common goal here?
    If you get the job, where do you see yourself in 5 years?
    Name a time you had to deal with a difficult customer.
    What is your availability?
    No one was hired on the spot, but he said he would call us within a week!
    I personally think i got the job i was the only one with open availability.

    Btw he called the next day and my orientation was 2 days later. At orientation i realized me & this other guy was the only 2 picked from the group interview of 8. Will be on the schedule next week so good luck! Quickest process ever, so happy i applied!

    Interview Questions

    Negotiation

    None, the pay was 11.05 more than i ever made in any job.

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.