H&R Block
3.4 of 5 644 reviews
www.hrblock.com Kansas City, MO 5000+ Employees

H&R Block Client Services Professional and Receptionist Interview Questions & Reviews

Updated Mar 28, 2014

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No Offer

Negative Experience

Average Interview

Client Services Professional and Receptionist Interview

Anonymous Interview Candidate
Phoenix, AZ

I applied online and the process took 3 days - interviewed at H&R Block in February 2014.

Interview Details – The test that they give is ridiculous it takes like an hour to do and you can't leave for a second. Then they call you for interview and they like you they hire you always short staffed.

Interview Question – Mainly in the application the questions about the drawers I had to read a few times to understand. They also ask alot of the same questions multiple times in different ways.   Answer Question

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No Offer

Negative Experience

Very Easy Interview

Client Services Professional and Receptionist Interview

Client Services Professional and Receptionist
Stafford, CT

I applied online and the process took 1 week - interviewed at H&R Block in December 2012.

Interview Details – I answered an ad on Craigslist for the position and applied via e-mail, the office manager was quick to get back to me. The interview was in the office pre-season, so it was empty. This was less of an interview and more of a run-down of requirements. She constantly reminded me that the job was temporary, and did not seem impressed with my customer service experience or education.

When the time came for me to ask questions, I had asked about client volume, which was answered with a scoff. The interviewer did not believe that to be a valid question and responded with "900 clients during the whole season, you do the math".

During the interview (and in my subsequent rejection e-mail sent out Christmas Eve (ouch))she was disappointed in my lack of tax experience, but in no way made it clear in the posting that it was required or desired. She did not think of the receptionist position as entry-level.

Interview Question – What made you answer an ad on Craigslist for a job, when you know full well that it was a temporary one?   Answer Question

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