H&R Block

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H&R Block Client Services Professional and Receptionist Interview Questions

11 Interview Reviews

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Client Services Professional and Receptionist Interview

Anonymous Interview Candidate in Fullerton, CA
Anonymous Interview Candidate in Fullerton, CA
Application Details

I applied online. The process took 1+ weekinterviewed at H&R Block in December 2013.

Interview Details

I applied online and got a call 5-6 days later for an interview in Fullerton. I was brought in and had to wait a few minutes for my interviewer who was very nice. She asked a few questions about my customer service experience and how I handle projects then explained what the job would be like. I was then asked what office I could work, about my availability, and told when training was. Training is 3 days and 3 hours each day. They were very nice.

Interview Questions
  • Not difficult. Ask about how to deal with an irate customer or if you've ever had to deal with one. Just be positive, smile, and don't be nervous. Also asked what my major in college was and what I want to do after college.   Answer Question
Negotiation Details
No negotiation since I have no experience. Pay is $8 /hr and I'm working part time.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for H&R Block

  1. 3 people found this helpful  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Brook Park, OH
    Anonymous Interview Candidate in Brook Park, OH
    Application Details

    I applied online. The process took a weekinterviewed at H&R Block in January 2013.

    Interview Details

    Hiring and Interview process was relatively simple: I filled out an online application and received an email invite to come to a district office to interview. The interview was brief and mostly focused on prior customer service/retail experience. After the interview, I was immediately offered the position and was registered for a training session two weeks later.

    Interview Questions
    • Describe your approach to customer service- what are two or three things you strive for when you are assisting a client?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Roseville, MN
    Anonymous Interview Candidate in Roseville, MN
    Application Details

    I applied online. The process took 2 daysinterviewed at H&R Block in December 2012.

    Interview Details

    I received an automated email inviting me to interview chose from a list of times. The office had a very strong smoke odor. The interview was short and I was very disappointed by the low pay of $8.50/hr.

     They don't openly tell you much about the job, so come prepared with questions. I'm glad I read this site first so I was prepared for the low pay. Even though it's temporary they are paying experienced people a wage for a 16 year old. My son makes more than this at a local grocery store. Only take this job if you have no other prospects because it's unlikely you will make much money here because they may only schedule you 4 hours week. They also expect you to travel to more than one office locally which is an added drawback for this job.

    Interview Questions
    • The usual questions, why do you want to work here, what would you do in a specific senerio.   Answer Question
    Reasons for Declining

    Low pay, the mall pays better! The only way they'd increase the pay is if I spoke Spanish. No guarantee of hours, could be scheduled as little as 4 hours week. I had to ask about this because they don't willing tell you the position even though temporary can also be very few hours which would not be worth it for me.

    Declined Offer
    Neutral Experience
    Easy Interview
  3.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Providence, RI
    Anonymous Interview Candidate in Providence, RI
    Application Details

    I applied online. The process took a dayinterviewed at H&R Block in December 2011.

    Interview Details

    I applied for the position in October. I received an email in December asking if I would come in the next day for an interview which was a Saturday afternoon. I then met with the office manager who was very pleasant. She asked me about my background and what type of work I was looking for either part time or full time. She then let me know the position is indeed part time but during peek time it is possible to make full time hours. She asked me to describe some scenarios that I had encountered in the past. After our interview was complete she told me she would contact me and let me know when training begins and I actually start today.

    Interview Questions
    • Describe a time when you went above and beyond for a Co-worker?   View Answer
    • Describe a time where you were faced with an angry customer and what did you do?   View Answer
    Negotiation Details
    Did not negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    The process took a dayinterviewed at H&R Block in December 2010.

    Interview Details

    Was asked basic questions on how to treat customers and handle problems that may arise. It was about 15 minutes.

    Negotiation Details
    None
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Sacramento, CA
    Anonymous Interview Candidate in Sacramento, CA
    Application Details

    I applied in-person. The process took a dayinterviewed at H&R Block in November 2009.

    Interview Details

    The interview was preety easy for a group/panel interview. I felt relaxed and answered shortly but got to the point. The ladies that interviewed us were very niece people, friendly and this really helped us to be less nervous or stressed about the questions. The questions were preety basic and easy. After a week I went to my second interview with the office manager where I chose to work and it was a little bit difficult but not impossible and I did my best and after a couple of days I got a phone call from the manager, telling me that I was hired for the position, thing that made me so happy. So my advice for everybody who will attend an interview is not to be afraid or too stressed because it's not too bad like it seems and the recruiters are human beings like us so try to relax and be professional, smile and have a positive attitude. Good luck for everybody!

    Interview Questions
    Negotiation Details
    No I did not negociate anything.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate in Fayetteville, AR
    Anonymous Interview Candidate in Fayetteville, AR
    Application Details

    I applied in-person. The process took 3 daysinterviewed at H&R Block in January 2008.

    Interview Details

    I initial applied online and then visited the main office location in Fayetteville to follow-up on the position. At that point, I was schedule for an interview. The interview was a very short one-on-one discussion with the branch manager. She informed me of the jobs duties, pay and duration (temporary) and then asked me a couple basic questions before offering me the position.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at H&R Block in December 2011.

    Interview Details

    I personally didn't get an official interview because I knew someone who works for the company and I was recommended. I was instructed to go to a training session for a few days,got a background check,and started working.

    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at H&R Block in December 2010.

    Interview Details

    There was a hiring site for people to apply for jobs at H&R Block. It was really easy. You went in and talked to a employer about your work experience and if you had enough, you had the job.

    Interview Questions
    • Did you enjoy working at your previous jobs?   View Answer
    Negotiation Details
    There wasn't really a negotiation phase. They just told you what you were going to be paid.
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Client Services Professional and Receptionist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at H&R Block in December 2009.

    Interview Details

    I applied online on H&R Block website. I received a call for an interview and it sounded like they wanted to move fast. The interviewer asked me a few questions and said she would talk it over with the Manager. They wanted someone hired so they could go to training that same night. She called back and offered me a lower wage than I wanted. I told her that if she increased it by a $1 then I would accept it. She said she would call back if that figure didn't work, and to attend training. She didn't call back so I went to training and verified the new wage.

    Interview Questions
    • There wasn't a hard question. She only asked about 5 questions.   Answer Question
    Negotiation Details
    I did. It doesn't hurt to ask for more especially when they tell you they need someone in training that same day.
    Accepted Offer
    Positive Experience
    Easy Interview

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