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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

face to face interview
no hard question,
past experience
tell us about a problem you encoutered while working with a group & how you resolve it
what is great customer seervice
how to handle compalin
how to accomplish a tough tasks

Accepted Offer

Other Interview Reviews for HSBC Canada

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at HSBC Canada in April 2009.

    Interview Details

    Asked me basic questions and tested Cantonese, English and Mandarin (Since the branch was located in a trilingual environment)

    -why hsbc, why this post?
    -what would u know when the costumer complains
    -introduce yourself in mandarin

    Overall easy and relaxed as this is a pretty junior post.

    Interview Questions
    • what would you do when there customers complain   Answer Question
    • give an example when there was a conflict between you and another person and how did you solve it   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview

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