HSBC Holdings Customer Service Representative Interview Questions

Updated Jul 31, 2015
17 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Helpful (3)  

Customer Service Representative Interview

Anonymous Interview Candidate in Redmond, WA
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through an employee referral. The process took 4+ weeks. I interviewed at HSBC Holdings (Redmond, WA) in August 2013.

Interview

First step was with HR Next step was with hiring manager and branch service manager. They basically make a pitch to you about the bank and how great it is. It's all based on how much the interviewer likes you.

Interview Questions

  • They were really basic, like: What made you choose HSBC? How do you deal with stress? What do you see yourself doing in 5 years?   Answer Question

Negotiation

There's a previously agreed upon rate by the individual branch. When you negotiate, HR then has to discuss with that branch and see if they have the budget to meet your requirements.

Other Interview Reviews for HSBC Holdings

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at HSBC Holdings.

    Interview

    Very general interview process, nice people, nice culture and environment

    Interview Questions

    Negotiation

    straight forward, background check

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lewisville, TX
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at HSBC Holdings (Lewisville, TX) in January 2010.

    Interview

    Applied online.... got phone call.....went to interview....... got job. It's basic customer service that situational questions. Nothing to be scared about. The company had a great bonus structure.... but changed when the company changed the bonuses changed drastically.

    Negotiation

    straight forward.... hourly

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    face to face interview no hard question, past experience tell us about a problem you encoutered while working with a group & how you resolve it what is great customer seervice how to handle compalin how to accomplish a tough tasks

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Quezon City, National Capital Region (Philippines)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at HSBC Holdings (Quezon City, National Capital Region (Philippines)) in May 2014.

    Interview

    Phone Screening > Grammar Test > Typing Skill Test > Voice Assessment > Hr interview > Ops Interview > Job offer > Background Check . When I tried to apply at HSBC I only took 4 of those process before Job offer and Background check. So, it depends. :P QUESTION: Is the training at HSBC easy ? Can anyone tell me ? I was hired for a US credit card account with up-selling.

  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer

    Interview

    Application online-Phone interview-Background check-Face-to-face interview

    Interview Questions

    • There was no difficult questions but more about scenario and competency based questions   Answer Question

    Reasons for Declining

    salary

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hyderābād (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at HSBC Holdings (Hyderābād (India)) in April 2014.

    Interview

    Three rounds of interview. Basic screening to check your communication skills. Telephonic round to analyse your thought process and 1:1 with the opts manager. The questions are general and basic which include your hobbies, interests, work experience.

    Interview Questions

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at HSBC Holdings.

    Interview

    Applied online and received phone interview shortly afterwards. Only some basic questions for phone interview. Then I was brought in to the branch for in-person interview with two managers. Received an offer about one week after in-branch interview.

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Leicester, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at HSBC Holdings (Leicester, England (UK)) in July 2013.

    Interview

    Telephone interview they look at how honest you are, dependency and open you are. general standard questions.

    Negotiation

    None

  10. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in London, England (UK)
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at HSBC Holdings (London, England (UK)).

    Interview

    Online application, 2 online tests, phone interview and finally face to face one

    Interview Questions

    • it was a competency based interview so nothing particularly was difficult   1 Answer
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