Heartland Payment Systems

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Heartland Payment Systems Relationship Manager Interview Questions & Reviews

Updated May 2, 2014
All Interviews Received Offers

Getting an Interview  

36%
28%
23%

Interview Experience  

53%
15%
30%

Interview Difficulty  

Average Difficulty
16 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Easy Interview

Relationship Manager Interview

Relationship Manager
Pittsburgh, PA

I applied through a recruiter and the process took 2 days - interviewed at Heartland Payment Systems in August 2013.

Interview Details – They did not set the proper expectations nor did the hiring manager step up to helpo in the field as he promised and as advertised in the job description. They spent too much time looking to hire 10 new reps and hoping a 1 or 2 would stick it out. Promised a management position with no training.


Accepted Offer

Neutral Experience

Easy Interview

Relationship Manager Interview

Relationship Manager

I applied online and interviewed at Heartland Payment Systems.

Interview Details – If "selected" they will ask you to go out an obtain 20 appointments as a condition of employment. Your manager will go out with you to these.

Interview Question – Easy interview if you can fog a mirror your in as long as you can obtain 20 quality appts with merchants which is where the rubber meets the road.   Answer Question

Negotiation Details – zero salary nothing to negotiate.


No Offer

Neutral Experience

Very Easy Interview

Relationship Manager Interview

Relationship Manager
Portland, OR

I applied through other source and the process took 1 week - interviewed at Heartland Payment Systems in February 2014.

Interview Details – Applied to job posting via email. I received a email reply with a phone screen invite. The phone screen was a traditional introduction call, which ended with a description of the 100% commissioned pay plan.

Interview Question – No unexpected questions. All questions were very traditional, like what do you like most/least about your current position?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Relationship Manager Interview

Relationship Manager
Phila, PA

I applied in-person and interviewed at Heartland Payment Systems.

Interview Details – Applied online received phone call from hiring center.
2 interviews.


Accepted Offer

Negative Experience

Very Easy Interview

Relationship Manager Interview

Relationship Manager
New York, NY

I applied through other source and the process took a day - interviewed at Heartland Payment Systems in October 2013.

Interview Details – The interview process was extremely easy. I hired in about 15 minutes.

Interview Question – There was nothing difficult or unexpected about this interview process.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Relationship Manager Interview

Relationship Manager
Houston, TX

I applied online and the process took 5 days - interviewed at Heartland Payment Systems in November 2012.

Interview Details – Interview with TM and DM, make 20 appointments in a week and close $6,000 not knowing what you are selling ( videos are your training)

Interview Question – Making 20 appointments not knowing anything   Answer Question

Negotiation Details – No negotiation, commissions are set, no base pay


Accepted Offer

Positive Experience

Easy Interview

Relationship Manager Interview

Relationship Manager
Indianapolis, IN

I applied online - interviewed at Heartland Payment Systems in December 2012.

Interview Details – Applied off add on LinkedIn, met with DM and TM. interviewed a few times. Then brought me on board. Needed to make 10 appointments to get started.

Interview Question – How do you expect to handle coming up with new leads to create business   View Answer

Negotiation Details – no negotiation, 100% commission.


3 people found this helpful

Declined Offer

Negative Experience

Very Easy Interview

Relationship Manager Interview

Relationship Manager
Tampa, FL

I applied through other source and the process took 6+ weeks - interviewed at Heartland Payment Systems.

Interview Details – Total calamity. Just don't do it.

Reason for Declining – Recently Heartland approached me about working for them. They fussed for 1.5 months of the $1000 per week draw that ended in 6 months that I needed to live on until I got the territory up and running, but bragged that I would be making upwards of 10K per month with in a year. This was all before I even began my "initiation" process. They have this "initiation" 2 week period, called Jump Start that you work for minimum wage, supply them with 20 strong contacts and 4 referral partners. They expect you to QUIT your current job and dedicate everything to Heartland even though you will NOT get a JOB offer unless everything is done "exactly" perfect per Heartland during the initiation "Jump Start" period. They will ask you to put their name on your car insurance during this period too. You will go through this "initiation" process with NO Training on their computer system ATLAS, NO Nothing about the products and have to be totally dependent on your Manager because you have to take them on your first 20 appointments. You will hear words like Transparent, Honest, Ethical and Character be very cautious. Your will have to sign a Jump Start Contract. Durning my Jump Start the Manager tried to Re Negotiate my pay, Codes were NOT supplied to me the first day of Jump Start but 4 days later inhibiting my ability to achieve any timely success, Management has NO sense of urgency of your success or do they care. I had live appointment that manager really didn't care about then merchants went to other processors.


Declined Offer

Positive Experience

Difficult Interview

Relationship Manager Interview

Relationship Manager
Milwaukee, WI

I applied through other source and the process took 2+ weeks - interviewed at Heartland Payment Systems in August 2012.

Interview Details – Very thorough and straightforward. The interview consisted of a phone interview, an online survey, and 2 face to face interviews with 2 different managers. This did surprise me considering my 20 years plus of sales experience. I was very impressed with the professionalism of the hiring managers. Very prepared and organized. They explained clear cut expectations of the position. There was no sugar coating unlike some 100% commission positions where they are practically begging you to work for them. This was not the case here. They had a clearly defined picture of what they were looking for in a sales professional and they had a business plan for success.

Interview Question – I have been through many interviews in my time and not much surprises me anymore. However I was very surprised with their questions. Thought provoking and insightful. You can tell they were looking for the right fit and wanted to do what is in best interest of their company along with me my family. I have never been told in an interview what a company deems as concerns. I appreciated their honesty though. On a side note make sure to be prepared for the interviews. Research the company and take time completing the assignments. The assignments became more difficult the further I got into the interview process.   Answer Question

Reason for Declining – I decided to stay in the insurance industry where I have spent 20 years of my life and start my own firm. This happened due to the questions I was asked in the interview. Even though I declined this offer. I would highly recommend this firm to others. They are a quality group. I was just not willing to learn a new industry.


Accepted Offer

Negative Experience

Very Easy Interview

Relationship Manager Interview

Relationship Manager
Knoxville, TN

I applied through a recruiter and the process took 3 months - interviewed at Heartland Payment Systems in May 2012.

Interview Details – The DM that hired me was brand new also and still in the learning process so I do not think I can honestly comment on this intelligently.

Interview Question – They were all softballs for seasoned sales reps.   Answer Question

Negotiation Details – There is no negotiation available.

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