Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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Heartland Payment Systems Relationship Manager Interview Questions

Updated Jul 29, 2014
Updated Jul 29, 2014
17 Interview Reviews

Interview Experience

Interview Experience

57%
14%
28%

Getting an Interview

Getting an Interview

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25%

Interview Difficulty

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Average

Interview Difficulty

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17 Candidate Interview Reviews Back to all interviews

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  1.  

    Relationship Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1 week - interviewed at Heartland Payment Systems.

    Interview Details

    Pre-screen.. Followed by sales assessment. Then 1st interview w/ territory manager. Then 2nd interview by division manager. Then offered. Got to get a great feel for my expectations and the company expectations

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at Heartland Payment Systems in August 2013.

    Interview Details

    They did not set the proper expectations nor did the hiring manager step up to helpo in the field as he promised and as advertised in the job description. They spent too much time looking to hire 10 new reps and hoping a 1 or 2 would stick it out. Promised a management position with no training.

    No Offer
    Easy Interview
  3.  

    Relationship Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Heartland Payment Systems.

    Interview Details

    If "selected" they will ask you to go out an obtain 20 appointments as a condition of employment. Your manager will go out with you to these.

    Interview Questions
    • Easy interview if you can fog a mirror your in as long as you can obtain 20 quality appts with merchants which is where the rubber meets the road.   Answer Question
    Negotiation Details
    zero salary nothing to negotiate.
    Accepted Offer
    Easy Interview
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  5.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied through other source. The process took 1 week - interviewed at Heartland Payment Systems in February 2014.

    Interview Details

    Applied to job posting via email. I received a email reply with a phone screen invite. The phone screen was a traditional introduction call, which ended with a description of the 100% commissioned pay plan.

    Interview Questions
    • No unexpected questions. All questions were very traditional, like what do you like most/least about your current position?   Answer Question
    No Offer
    Easy Interview
  6.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Phila, PA
    Anonymous Interview Candidate in Phila, PA
    Application Details

    I applied in-person - interviewed at Heartland Payment Systems.

    Interview Details

    Applied online received phone call from hiring center.
    2 interviews.

    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through other source. The process took a day - interviewed at Heartland Payment Systems in October 2013.

    Interview Details

    The interview process was extremely easy. I hired in about 15 minutes.

    Interview Questions
    • There was nothing difficult or unexpected about this interview process.   Answer Question
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 5 days - interviewed at Heartland Payment Systems in November 2012.

    Interview Details

    Interview with TM and DM, make 20 appointments in a week and close $6,000 not knowing what you are selling ( videos are your training)

    Interview Questions
    Negotiation Details
    No negotiation, commissions are set, no base pay
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online - interviewed at Heartland Payment Systems in December 2012.

    Interview Details

    Applied off add on LinkedIn, met with DM and TM. interviewed a few times. Then brought me on board. Needed to make 10 appointments to get started.

    Interview Questions
    • How do you expect to handle coming up with new leads to create business   View Answer
    Negotiation Details
    no negotiation, 100% commission.
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 3 people found this helpful  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied through other source. The process took 6+ weeks - interviewed at Heartland Payment Systems.

    Interview Details

    Total calamity. Just don't do it.

    Reasons for Declining

    Recently Heartland approached me about working for them. They fussed for 1.5 months of the $1000 per week draw that ended in 6 months that I needed to live on until I got the territory up and running, but bragged that I would be making upwards of 10K per month with in a year. This was all before I even began my "initiation" process. They have this "initiation" 2 week period, called Jump Start that you work for minimum wage, supply them with 20 strong contacts and 4 referral partners. They expect you to QUIT your current job and dedicate everything to Heartland even though you will NOT get a JOB offer unless everything is done "exactly" perfect per Heartland during the initiation "Jump Start" period. They will ask you to put their name on your car insurance during this period too. You will go through this "initiation" process with NO Training on their computer system ATLAS, NO Nothing about the products and have to be totally dependent on your Manager because you have to take them on your first 20 appointments. You will hear words like Transparent, Honest, Ethical and Character be very cautious. Your will have to sign a Jump Start Contract. Durning my Jump Start the Manager tried to Re Negotiate my pay, Codes were NOT supplied to me the first day of Jump Start but 4 days later inhibiting my ability to achieve any timely success, Management has NO sense of urgency of your success or do they care. I had live appointment that manager really didn't care about then merchants went to other processors.

    Declined Offer
    Negative Experience
    Easy Interview
  11.  

    Relationship Manager Interview

    Anonymous Interview Candidate  in  Milwaukee, WI
    Anonymous Interview Candidate in Milwaukee, WI
    Application Details

    I applied through other source. The process took 2+ weeks - interviewed at Heartland Payment Systems in August 2012.

    Interview Details

    Very thorough and straightforward. The interview consisted of a phone interview, an online survey, and 2 face to face interviews with 2 different managers. This did surprise me considering my 20 years plus of sales experience. I was very impressed with the professionalism of the hiring managers. Very prepared and organized. They explained clear cut expectations of the position. There was no sugar coating unlike some 100% commission positions where they are practically begging you to work for them. This was not the case here. They had a clearly defined picture of what they were looking for in a sales professional and they had a business plan for success.

    Interview Questions
    • I have been through many interviews in my time and not much surprises me anymore. However I was very surprised with their questions. Thought provoking and insightful. You can tell they were looking for the right fit and wanted to do what is in best interest of their company along with me my family. I have never been told in an interview what a company deems as concerns. I appreciated their honesty though. On a side note make sure to be prepared for the interviews. Research the company and take time completing the assignments. The assignments became more difficult the further I got into the interview process.   Answer Question
    Reasons for Declining

    I decided to stay in the insurance industry where I have spent 20 years of my life and start my own firm. This happened due to the questions I was asked in the interview. Even though I declined this offer. I would highly recommend this firm to others. They are a quality group. I was just not willing to learn a new industry.

    Declined Offer
    Positive Experience
    Difficult Interview

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