Hilton Worldwide Interview Questions & Reviews

Updated Aug 11, 2014
Updated Aug 11, 2014
130 interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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130 Candidate Interview Reviews Back to all interviews

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  1.  

    Lead Cook Interview

    Anonymous Interview Candidate  in  Newark, NJ
    Anonymous Interview Candidate in Newark, NJ
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Hilton Worldwide.

    Interview Details

    Encouraging, as time was spent on initial hire about expected onboard organizational culture. History of firm and focus on hospitality was stressed. Light questions regarding knowledge and experience. A few tests of math and people skills.

    Interview Questions
    • Appropriate way to deal with guest that is loudly questioning bill.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Work From Home Reservation Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Hilton Worldwide in July 2014.

    Interview Details

    Had to fill out an online application and do a personality test along with a stimulation of working in a call center. It was really easy but time consuming because you have to listen to the whole "training" first. Shortly after that was submitted I got an email to do a video interview on hirevue. It said the process would take 70 minutes but only took around 10. Only a few questions were video related and they give you 3 minutes to answer. The rest were all "essay" questions mostly requiring yes or no responses. A week or so later I received a call to set up a phone interview. The phone interview was a few days later and very challenging. The whole process took an hour long. The questions were ones I really had to think about to come up with answers. You then have to do a role play over the phone with the interviewer. They give you the information before hand so make sure you prepare! You must go step by step through a reservation process and must ask discovery questions to determine the best room to sell. I ended up not selling the room and I was confident I bombed the interview but got a call 2 days later with a job offer!

    Interview Questions
    • Describe a time you had to come up with a new solution to something and it failed. Tell me what it was, why it failed, and what you did as a result.   Answer Question
    Negotiation Details
    They go over the pay you decide what schedule you will be working.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 2 people found this helpful  

    Work At Home Sales and Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Hilton Worldwide in January 2014.

    Interview Details

    Filled out application, did mock virtual sales room call, had virtual interview with question asked by a computer and then 30 seconds to respond, called by recruiting for real interview, once interview was performed I was offered the job the following day. Interview had question about previous experience and why you would be a good candidate for the job. You were also sent a script and had to do mock reservation with the interviewer.

    Interview Questions
    • Tell me about a time a customer was upset with you and how you responded.   Answer Question
    Negotiation Details
    There is no negotiating salary. Everyone gets the same pay coming into the job.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Bartender Interview

    Anonymous Interview Candidate  in  Fort Wayne, IN
    Anonymous Interview Candidate in Fort Wayne, IN
    Application Details

    I interviewed online. The process took 5 days - interviewed at Hilton Worldwide in March 2013.

    Interview Details

    Basic questions were asked. Not very informative about company and policies. The interviewer came across as if he was bored and didn't want to be there. I don't think I would have gotten the job without me knowing one of the managers. They did a background check and it took over a week before I knew I actually got the job.

    Negotiation Details
    Make sure you ask what the pay is and not assume a certain amount.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 2 people found this helpful  

    Reservation Sales Specialist Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Hilton Worldwide in June 2014.

    Interview Details

    The interview process is an interesting one, and a first for me. Few interviews are pleasant for anyone, but this one is right up there with the best of them so far.

    You can start the process by going to the Hilton Worldwide website, filling out your profile, uploading a resume and a cover letter (as I did), and then move on to searching for jobs in your area. Reservation Sales Specialist jobs are only in Tampa and Dallas in the U.S. After the basic questions, there is a personality profile and a math test, which includes percentages - not tough, but a few layered questions that need a bit of thought. The personality profile asks questions like, "Do you like to be in a crowd of people," "Do you enjoy teamwork," and "Do you like art?" There are a few on anger management as well. In this section, I would imagine they are looking to see if you are the sort of person that would easily be sparked into an argument with clients. I was surprised that I passed this segment - not that it was difficult, but because there were a lot of questions - I think they can get a pretty good idea of the kind of person you are with your answers. This section on the Hilton website took me approximately two sittings. It is a bit tedious, but understandably so.

    Unlike the previous reviewer, I received an email from their virtual interviewer, HireVue, the next day. It looks like as it gets closer to the Orientation date/Training schedule, the quicker you will hear from them. I applied for both the part time and full time position. The full time orientation is on July 7th, 2014, which is only a few weeks away.

    I received three emails. One asks you to click on a link that will take you to a video of more about Hilton as a company and three call simulations, including up-selling. Sadly, the volume on call part of the video was so low, it was impossible to actually hear what was going on. There is also a link to a .iso image that they ask you to download and burn to a disc, then start up your computer from the disc. The disc you burn checks to see if you have a wired connection to the internet, how much ram, etc, and apparently sends Hilton an email letting them know that if your computer has passed this part of the interview. I think it also checks on exactly how computer saavy you are. Really, if you follow the directions, you should be fine. Mine went off without a hitch. They request you complete this step within 24 hours, however, if you are pressed for time, they suggest you do the HireVue interview first.

    The next email asks you to take the virtual interview, and the third email is a reminder to take the interview;D.
    The virtual interview is interesting. I had about 5 or 6 video questions in which they give you only 30 seconds to prepare, just like a real interview. One question was about do you, and how do you motivate people, another was asking the definition of integrity, and of course, explain which jobs in your past qualify you for this position, and why do you think you will be good at this job, and I think I remember one about teamwork and reaching goals...sorry, can't remember exactly. Once the interview is done, you get a thank you email stating "Thank you for completing your interview! A representative from Hilton Worldwide will contact you about next steps." And that's where I sit now. I will update if the interview progresses to the next stage.

    Update: I had my phone interview today and was offered the job. Let me say that the interviewer, Tina, was wonderful. If you are nervous at all, she will make you feel at ease. I really can't say enough good things about her. As other reviewers have said, the questions are basic, however challenging if you are an optimist. "Give me an example of where you failed and how you fixed it" - sort of questions. I don't really wallow in failure, I think in terms of success, so it was tough for me to remember a bad situation - but Tina helped me through and I was able to think in a more detailed way. Make no mistake, this is a sales position, so if you think that way, you will be fine.

    After the personality questions, we went through the mock call. Again, think sales. Start with the most expensive package and ask for the sale immediately after you explain the room - this is most important. You have to know how to close the sale.

    Although this was the first time I have done online interviews, I must say it was a fabulous experience from beginning to end. So far, I am very impressed with Hilton and the entire interview process. If you really want the job, you will be prepared for the interview. All the answers are in the pages they send you. Take the time, prepare, and write out each scenario and your responses before the call and you will be fine. I am excited to get started!

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Finance Accounting Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I interviewed through college or university. The process took 2 weeks - interviewed at Hilton Worldwide in November 2013.

    Interview Details

    they will ask your background and education, facing difficult situations, and your reference and back ground check and so on. Since it is hospitality work, they are very nice and give a full description of the roll and working environment and after first interview with HR, you will talk with director of the department~

    Negotiation Details
    If you have many years experience, you could negotiate a rise after one year~
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Room Server Interview

    Anonymous Interview Candidate  in  Pasadena, CA
    Anonymous Interview Candidate in Pasadena, CA
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at Hilton Worldwide in March 2010.

    Interview Details

    it was a typical interview for an entry level position, nothing real crazy. this isnt somewhere you want to work for a life time just to ge by while in chool

    Interview Questions
    • nothing really difficult its just a typical resturant job   Answer Question
    Negotiation Details
    no. just minimum wage
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Barista Interview

    Anonymous Interview Candidate  in  Del Mar, CA
    Anonymous Interview Candidate in Del Mar, CA
    Application Details

    I interviewed in-person. The process took a day - interviewed at Hilton Worldwide.

    Interview Details

    There was one in person interview at hotel's job fair, which was advertised on Craigslist. Then a pre-employment drug test and criminal background check when they showed interested. Waited about three to four days to get call from manager saying I passed them both and wanted to start my training.

    Interview Questions
    Negotiation Details
    N/A. Set rate, plus some customers tipped.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Banquet Server Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I interviewed in-person. The process took a day - interviewed at Hilton Worldwide in February 2014.

    Interview Details

    Interviewed with human Resources rep who was very pleasant she made it very comfortable for me, seeing I was a bit nervous. Then I went to the second phase with the Director of Banquets, and got the job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Accounting Manager Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I interviewed in-person - interviewed at Hilton Worldwide in March 2010.

    Interview Details

    Management was very quick in their hiring process. I had two interviews prior to being hired. First interview was with my pending supervisor and the Department Manager. My second interview was with management from the executive and sales office. Not only was I to play a big role with staff, but I would also have a great deal of contact with the clients.

    Interview Questions
    • As silly as it sounds......tell me about yourself was the hardest question.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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