Hilton Worldwide
3.3 of 5 642 reviews
www.hiltonworldwide.com McLean, VA 5000+ Employees

Hilton Worldwide Pre-Arrival Coordinator Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

100%
0%
0%

Interview Difficulty 

Average Difficulty
1 candidate interview Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Pre-Arrival Coordinator Interview

Pre-Arrival Coordinator

I applied online and the process took 3 weeks - interviewed at Hilton Worldwide in April 2011.

Interview Details – Hilton Worldwide has a fairly straight forward online applicaton system, you create a user profile, fill out the application fields, and attach a resume and/or cover letter. After several weeks of having applied I recieved a phone call for an in-person interview with the hiring manager. The hiring manager was generally friendly but stern with her questions, some of which consisted of slightly challenging situational questions with issues that can arise on the job and also "give me an example" type questions. At the conclusion of the interview I was pleasantly surprised to be informed that I would now interview with the department head as well. As I walked through the office area most of the employees appeared busy but friendly .

The interview with the department head was much quicker than the first and slightly less formal, it took place in the lobby sitting area of the hotel instead of the behind closed doors in the office where the first interview took place. This interview consisted of similar questions as the first interview (I believe he was looking at the same question form) and appeared to be more of an assessment on part of the department head before the final decision was made. I was informed that I would be contacted once the decision was made.

Fortuneatly a few days later I recieved a call from an HR manager informing me that I had been hired for the job and I was given an appointment with the HR office to sign the offer letter, conduct a drug test, and fill out preliminary new hire paperwork. Compensation for this position is non-negotiable so a pre-determined hourly wage amount was already printed on the offer letter. Overall my hiring experience was good with the exception of limited interaction with my new managers after the decision was made, I did not meet any of the managers again until after I finished orientation and began actively working in my new office.

Interview Question – Give me an example of a time when you had to deal with a challenging guest situation, and how did you resolve the situation?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Hilton Worldwide

Worked for Hilton Worldwide? Contribute to the Community!

Hilton Worldwide Videos

Loading...

Hilton Worldwide – Why Work for Us?

A World of Opportunities for You From Oahu to Ontario, Hilton Worldwide continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Hilton Worldwide Pre-Arrival Coordinator interview questions and advice. All interview reviews posted anonymously by Hilton Worldwide employees and interview candidates.