Hilton Worldwide
3.3 of 5 642 reviews
www.hiltonworldwide.com McLean, VA 5000+ Employees

Hilton Worldwide Pre-Arrival Coordinator Interview Questions & Reviews

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Pre-Arrival Coordinator Interview

Pre-Arrival Coordinator

I applied online and the process took 3 weeks - interviewed at Hilton Worldwide in April 2011.

Interview Details – Hilton Worldwide has a fairly straight forward online applicaton system, you create a user profile, fill out the application fields, and attach a resume and/or cover letter. After several weeks of having applied I recieved a phone call for an in-person interview with the hiring manager. The hiring manager was generally friendly but stern with her questions, some of which consisted of slightly challenging situational questions with issues that can arise on the job and also "give me an example" type questions. At the conclusion of the interview I was pleasantly surprised to be informed that I would now interview with the department head as well. As I walked through the office area most of the employees appeared busy but friendly .

The interview with the department head was much quicker than the first and slightly less formal, it took place in the lobby sitting area of the hotel instead of the behind closed doors in the office where the first interview took place. This interview consisted of similar questions as the first interview (I believe he was looking at the same question form) and appeared to be more of an assessment on part of the department head before the final decision was made. I was informed that I would be contacted once the decision was made.

Fortuneatly a few days later I recieved a call from an HR manager informing me that I had been hired for the job and I was given an appointment with the HR office to sign the offer letter, conduct a drug test, and fill out preliminary new hire paperwork. Compensation for this position is non-negotiable so a pre-determined hourly wage amount was already printed on the offer letter. Overall my hiring experience was good with the exception of limited interaction with my new managers after the decision was made, I did not meet any of the managers again until after I finished orientation and began actively working in my new office.

Interview Question – Give me an example of a time when you had to deal with a challenging guest situation, and how did you resolve the situation?   Answer Question

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