Hyatt Front Office Agent Interview Questions

7 Interview Reviews

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  1. Helpful (4)  

    Front Office Agent Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Hyatt (Orlando, FL).

    Interview

    I was contacted via phone 2 days after I applied for the position and was asked to come in for an interview. I met with the front office manager and he asked basic questions...what's your goal, why do you want to work for Hyatt...nothing difficult. A few min later I met with the assistant director of rooms and we just spoke casually about the property, company and my past experience.

    Interview Questions

    • If I could be any shoe, what kind would I be   1 Answer
  2. Helpful (1)  

    Front Office Agent Interview

    Anonymous Interview Candidate in Santa Ana Pueblo, NM
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Hyatt (Santa Ana Pueblo, NM) in July 2013.

    Interview

    Was contacted a week after applying online and had two interviews back to back.

    Interview Questions

    • Will you have any problem being in a support role with little control?   Answer Question

    Negotiation

    They were not willing to negotiate and was misleading about hours of position as well the teamwork environment.

  3.  

    Front Office Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Hyatt in September 2012.

    Interview

    Expect up to three interviews. First with Front Office Manager, then Rooms Executive, and finally GM. Go in with a smile. You will not get hired if you don't smile.

    Interview Questions

    • One of the more difficult questions was, "give an instance of a time when there was a conflict with a coworker, client, guest, ect... How did you handle the situation?   1 Answer
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  5.  

    Front Office Agent Interview

    Anonymous Interview Candidate in Santa Clara, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at Hyatt (Santa Clara, CA) in June 2010.

    Interview

    I had four interviews. One with an HR associate, one with the Front Office manager, one with the Rooms Executive and finally, one with the General Manager. My interviews were on different days and I had to keep coming in, it was inconvenient. Staff really looks for if you know information about the hotel (how many rooms/meeting room space)and its key clients (business/dance groups & conventions/weekenders & Great America). Learning about the loyalty program would also be a plus.

    Interview Questions

    • What is your biggest weakness?   1 Answer

    Negotiation

    Due to lack to experience I was offered the PBX position, which I was told was a few cents lower (salary wise) than a Front Office position.

  6.  

    Front Office Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Hyatt in July 2012.

    Interview

    After applying online, I was called to discuss my current situation. After talking about my current situation I was asked about any prior experience and then was forwarded to the hiring manager. The hiring manager then set up an on-sire interview. After the on-site interview, I was offered the position and had to go through paperwork!

    Interview Questions

  7.  

    Front Office Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 3 weeksinterviewed at Hyatt in June 2010.

    Interview

    After applying online I was contacted and had a phone interview. I was invited to have an interview with HR and then with the front office manager. A few days later I was called in to have an interview with the general manager.The process took way too long.

    Interview Questions

    • Tell me about a time you and your boss didn't see eye to eye?   Answer Question
    • Have you and a coworker ever had a argument? How did you confront them?   Answer Question
  8.  

    Front Office Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 dayinterviewed at Hyatt in October 2009.

    Interview

    it was a part-time job offer. very special job duties: to show hotel guests around the hotel. this is a seasonal position because there are a lot of people who want to see the hotel when it is newly opened. A face-to-face interview with the training manager and her assistant. for about 30 minutes.

    Interview Questions

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