IATA Interview Questions

3 Interview Reviews

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  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 months - interviewed at IATA in July 2012.

    Interview Details

    I applied for an internship in the Amman, Jordan office after receiving a special invitation via an alumni connection at my university. A month later, I received an email reply from the alumni connection (an IATA HR staff member) informing me that the position for the internship had already been filled, but that he had looked at my resume and thought I could be a great fit for a fulltime Customer Service position.

    We scheduled a skype interview and I was impressed with the HR guy's willingness to spend an hour talking with me. He even assured me that people came to IATA from all sorts of professional backgrounds, and that I should not be discouraged by my previous non-profit experience. We ended the conversation positively with the HR guy asking me to email him my university diploma and a list of references. He would forward my materials onto the team manager in Amman, who would lead the next interview.

    I emailed all the requested materials and patiently waited. After a week, I followed up and the HR guy told me the team manager had a personal issue to attend to and wouldn't be working for the rest of the week. I wrote back promising to touch base the following week. I wrote a week later, no response. I wrote again the next week, no response. I wrote each week for a month before finally accepting another job offer.

    As I had been essentially "recruited" from an internship application to apply for a full-time position, the experience was a let down. I just wish the HR guy could have been honest and not wasted my time if something came up to delay the process or if he wasn't seriously considering hiring me. This type of communication signals a lack of transparency and integrity.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  2.  

    Safety Interview

    Anonymous Interview Candidate  in  Montreal, QC (Canada)
    Anonymous Interview Candidate in Montreal, QC (Canada)
    Application Details

    I applied online. The process took 2 weeks - interviewed at IATA in April 2010.

    Interview Details

    I applied, they contacted me and set up an interview. There were a bunch of people, mostly women, in the open office area on the way to the interview room. One of them must have been rooting for me as she smiled broadly at me as I passed by. The interview was unremarkable enough, usual things to ask. One guy really didn't get me though, he was argumentative, and couldn't understand why I would want to leave where I was. He also must have been told at the last second that he was to be in on the interview, as he very obviously hadn't read my resume. There was also a very senior fellow and a HR lady, all of them born outside Canada, which meant that they didn't always get my background or how my employer operated. We discussed everything, money included. The dismissive fellow said that I would terribly bored and shouldn't take the job. The senior one said that it was "premature" for me to be asking if they wanted to see a portfolio of my work. They promised to call, gave me a phone extension to check with them, never told me their names, and that was it. I called a week later but was put through to a dead extension, then transferred to someone not in HR who had no idea what I was talking about. Did some research later, as I couldn't figure out why the hot/cold: old neighbour worked there, got along great, had a falling out.

    Interview Questions
    • None, all pretty standard, hard part was just connecting with them.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Office Boy Interview

    Anonymous Interview Candidate  in  Geneva (Switzerland)
    Anonymous Interview Candidate in Geneva (Switzerland)
    Application Details

    I applied through a staffing agency. The process took 3 days - interviewed at IATA in September 2009.

    Interview Details

    i was selected because of height, personality qualification airline management worked travel agency and finished my IATA course, 2years diploma in college .it was good interview but no experience in airlines only in travel agency.

    No Offer
    Neutral Experience
    Average Interview

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