ICF International Operations Center Agent Interview Questions & Reviews
Getting an Interview
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Operations Center Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at ICF International in June 2013.
Interview Details – I applied online, and received a call a few days later. The person told me the schedule, pay rate, and asked what time I would be available for an interview at there hiring event. The interview consisted of reading a script, answering questions related to call center, customer service,organizational, multitasking experiences. Also how to deal with rejection, and upset customers. After that you take a customer service/data entry test on the computer.
Interview Question – The questions are not difficult or unexpected. Typical call center/customer service interview. Answer Question
Negotiation Details – No negotiation. The offer was good for this area.
Operations Center Agent Interview (Neutral Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at ICF International.
Interview Details – Applied online. Received a call from a supervisor for an in-person interview. Interview was very basic questions about why I wanted this job and why I would be good at it. Told I received the position in the interview and immediately filled out paperwork.
Interview Question – What would I say to someone who was treating me rudely. Answer Question
Negotiation Details – I wasn't able to negotiate anything.
Very Easy Interview
Operations Center Agent Interview (Negative Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at ICF International in November 2012.
Interview Details – There were hardly any questions asked at all, let alone questions about my experience in customer service or a call center; it was obvious they needed to hire someone and not very many qualified people had applied. The entire process lasted less than seven minutes. The manager said he would call me that day to notify me of whether I had been hired, but I did not hear back from them for another three days.
Interview Question – There were hardly any questions at all. Answer Question
Negotiation Details – There is no negotiation. You accept the job, you accept the pay. There is no flexibility.
Interviews for Top Jobs at ICF International