ICF International Operations Center Agent Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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33%
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Getting an Interview

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Interview Difficulty

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  1. 1 person found this helpful  

    Operations Center Agent Interview

    Anonymous Interview Candidate  in  Martinsville, VA
    Anonymous Interview Candidate in Martinsville, VA
    Application Details

    I applied online. The process took 2 weeks - interviewed at ICF International in June 2013.

    Interview Details

    I applied online, and received a call a few days later. The person told me the schedule, pay rate, and asked what time I would be available for an interview at there hiring event. The interview consisted of reading a script, answering questions related to call center, customer service,organizational, multitasking experiences. Also how to deal with rejection, and upset customers. After that you take a customer service/data entry test on the computer.

    Interview Questions
    • The questions are not difficult or unexpected. Typical call center/customer service interview.   Answer Question
    Negotiation Details
    No negotiation. The offer was good for this area.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Operations Center Agent Interview

    Anonymous Interview Candidate  in  Plattsburgh, NY
    Anonymous Interview Candidate in Plattsburgh, NY
    Application Details

    I applied online. The process took 2 days - interviewed at ICF International.

    Interview Details

    Applied online. Received a call from a supervisor for an in-person interview. Interview was very basic questions about why I wanted this job and why I would be good at it. Told I received the position in the interview and immediately filled out paperwork.

    Interview Questions
    • What would I say to someone who was treating me rudely.   Answer Question
    Negotiation Details
    I wasn't able to negotiate anything.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3. 2 people found this helpful  

    Operations Center Agent Interview

    Anonymous Interview Candidate  in  Martinsville, VA
    Anonymous Interview Candidate in Martinsville, VA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at ICF International in November 2012.

    Interview Details

    There were hardly any questions asked at all, let alone questions about my experience in customer service or a call center; it was obvious they needed to hire someone and not very many qualified people had applied. The entire process lasted less than seven minutes. The manager said he would call me that day to notify me of whether I had been hired, but I did not hear back from them for another three days.

    Interview Questions
    Negotiation Details
    There is no negotiation. You accept the job, you accept the pay. There is no flexibility.
    Accepted Offer
    Negative Experience
    Easy Interview

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