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IRS Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

100%

Interview Experience  

83%
16%
0%

Interview Difficulty  

Average Difficulty
7 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Fresno, CA

I applied online and the process took 5 days - interviewed at IRS in July 2013.

Interview Details – Easy Process online skills test

Interview Question – co workers arguing   Answer Question

Negotiation Details – Accepted original offer


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Ogden, UT

I applied online - interviewed at IRS in October 2010.

Interview Details – Went very well . HR staff was very polite and worked fast to get it all done

Interview Question – I Don't think there was one   Answer Question

Negotiation Details – we were not given a chance to negotiate. we accepted the pay as outlined


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Jacksonville, FL

I applied online and the process took 2 months - interviewed at IRS.

Interview Details – Easy interview, need to fulfill minimum requirements then take an online test to see how well you read and comprehend material, background checks and if bilingual need to pass a language proficiency test.

Interview Question – How would you deal with screaming customers or stressful environments?   View Answers (2)

Negotiation Details – No negotiation, this is government, take it or leave it.


Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 2 months - interviewed at IRS.

Interview Details – Long from the time of applying an getting a email response but they are reviewing shortening the process.

Interview Question – No real intense questions asked you just have to remember its the government an anything negative in your background can possible cause for the interview process to be stalled or stopped.   Answer Question

Negotiation Details – No real negotiation your shift is already decided upon & skills test an resume pretty much determines your grade (pay). Clean background no felonys, no previous tax issue, & no previous employer disciplinary issues on file.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Memphis, TN

I applied online and the process took 2+ months - interviewed at IRS in January 2010.

Interview Details – It was short and simple.

Interview Question – i dont remember   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied online and the process took 4 months - interviewed at IRS in November 2010.

Interview Details – The hiring process took such a long time (4-6 months). To my surprise, there was no formal interview with a recruiter or manager probably due to the fact that they were hiring 200 people. Most communications were by email: invite to take customer service test, background check, etc.

Negotiation Details – There was no room for negotiations regarding the pay.


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Andover, MA

I applied online and the process took 5 weeks - interviewed at IRS in September 2010.

Interview Details – First there is an online test taken over the internet. If you score high enough on the test you will receive a call a couple weeks later. Then you come into the service center for a TAPS test. You will be given a packet with 4 possible people who might call you. Then you get one practice phone call followed by the real graded phone call. You need to use the information in front of you to answer the 3-4 questions that you will be asked. Everyone is given the same scenario for fairness in grading but they won't tell you that until after all interviewees are finished.

Interview Question – Questions range from: When will I get my refund? When will I have to make payments? What penalties might I face?   View Answer

Negotiation Details – none

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The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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