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IRS Customer Service Representative Interview Questions & Reviews
Getting the Interview 4 Interviews
Interview Experience 4 Ratings
Customer Service Representative at IRS
Accepted Offer – Interviewed in Indianapolis, IN – Reviewed Sep 23, 2012
Interview Details – Long from the time of applying an getting a email response but they are reviewing shortening the process.
Interview Question – No real intense questions asked you just have to remember its the government an anything negative in your background can possible cause for the interview process to be stalled or stopped. Answer Question
Negotiation Details – No real negotiation your shift is already decided upon & skills test an resume pretty much determines your grade (pay). Clean background no felonys, no previous tax issue, & no previous employer disciplinary issues on file.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at IRS
Accepted Offer – Interviewed in Memphis, TN Jan 2010 – Reviewed May 10, 2012
Interview Details – It was short and simple.
Interview Question – i dont remember Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at IRS
Accepted Offer – Interviewed in Atlanta, GA Nov 2010 – Reviewed Nov 18, 2011
Interview Details – The hiring process took such a long time (4-6 months). To my surprise, there was no formal interview with a recruiter or manager probably due to the fact that they were hiring 200 people. Most communications were by email: invite to take customer service test, background check, etc.
Negotiation Details – There was no room for negotiations regarding the pay.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at IRS
Accepted Offer – Interviewed in Andover, MA Sep 2010 – Reviewed Nov 7, 2011
Interview Details – First there is an online test taken over the internet. If you score high enough on the test you will receive a call a couple weeks later. Then you come into the service center for a TAPS test. You will be given a packet with 4 possible people who might call you. Then you get one practice phone call followed by the real graded phone call. You need to use the information in front of you to answer the 3-4 questions that you will be asked. Everyone is given the same scenario for fairness in grading but they won't tell you that until after all interviewees are finished.
Interview Question – Questions range from: When will I get my refund? When will I have to make payments? What penalties might I face? View Answer
Negotiation Details – none
Helpful Interview?
Yes |
No
Problem with this interview?
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